I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

I recently brought my Goldendoodle to Pets Perfect and was so impressed with the complete grooming…read morethat I felt a fine review was in order here! Our dog was seriously overgrown with a coat we could not manage to do ourselves, had some serious matting. Melissa and her friendly staff did an amazing job bathing and giving him a summer shave, successfully negotiated removal of matts too. Our dog was so much more comfortable and I was very relieved and impressed when I picked him up. Melissa even took the time to explain what they did to me and stressed the importance of regular grooming with his breed. Anyone considering any sort of grooming should schedule an appointment with this amazing salon today!

This is the absolute worst groomer I have ever used... when I arrived to pick up my sweet baby, I…read moreheard her screaming at my dog- who was cowering and shaking, about how horrible she was and how much she "f*cking hates 'her'". If that wasn't enough, the place was absolutely filthy, my dog had shampoo all inside of her ears which resulted in a horrible ear infection, she has a giant open wound on her head (which the vet said looked like she hit her head). Her nails were probably the most horrific scene of it all... she cut them so short that there was blood everywhere and I had to fill socks with Vaseline and put an E-collar on her just to help heal it... when I told her that this was unacceptable, she said she (my dog) looks better than half the dogs she does and if I had a problem with it, I should do it myself from now on... please don't subject your animals to this cruelty... I have an amazing groomer that I typically used, but she was on vacation when I needed this particular session done. I will never make the same mistake twice... Edit to respond to owner. This was 100% the right facility. It was YOU who did it and I talked to another pet parent that said she found out you hit her dog as well. You're despicable. I hope you get shut down. I will make sure I tell everybody about what you have done. Don't go destroying anymore records, cause now you're being watched

Such a nice experience with Bella! Our goldendoodle is our first puppy, the first for my daughter…read more The process was easy to follow, very detailed and comprehensive - i.e. we had to commit to getting training and we watched her process videos and suggestions - but this all speaks to Janelle's commitment to us and her pups. She is not going to let just anyone get a puppy, she wants them to have the best home. Communication was key. Being new to this or any puppy adoption, we had many, many texts between us so I never felt abandoned in the process. As our pup was available right away and we live in the Rochester area, we started talking on Saturday and had our lil girl on Monday! Big Thank You to Janelle for her wonderful breeding and adoption process!

After a very long time of researching breeders I decided that Janelle Cole at bellaminidoodles.com…read moreseemed like the best fit to work with. I found a beautiful puppy listed on the website " Fushia Girl " a mini goldendoodle i spoke to Jenelle 3 times before purchasing. She sent me the invoice for 3,900.00. Once I paid in full she texted me not thanking me for the payment but to complain she forgot to add on the $110.00 processing fee she gets charged when one uses a credit card. Although this was settled once she realized her error Jenelle advised she would pay for this fee along with the " training the pup received " I selected a pick up date see her website she charges $550.00 for pick up in Lee Massachusetts. Once a delivery date was set I received another text from Jenelle advising me to bring $675.00 in cash for the delivery driver. Big difference $550.00 to $675.00. I arrived early that day to pick up the puppy, no delivery company existed it was just her son. I pay the $675.00 was handed the pup and drove home the 2 hours. When finally was getting settled at home I noticed I was given the wrong dog. I also must add this pup was so shaggy, messy, matted and poor thng couldn't see with the amount of hair covering the eyes. I brought the pup to TWO pet specialists and was told this dog is NOT a Pure Goldendoodle this is closer to a Poddle. I contacted Jenelle Cole that same night at 732pm via text, expressed my concern to Jenelle Cole. Radio Silent, No Text, No Phone Call nothing. The next day at 130 pm I finally connected with Jenelle Cole owner of Bellaminidoodles.com. The reply I received " anyone who is not happy with the puppy they receive I always tell them to bring the puppy back to me " I remind her I live in Massachusetts and she lives in Rochester NY a 938 miles round trip. That day I spend 2 hours researching flight nanny, delivery companies, private flights out of the Beverly ma airport, thought about renting a car, looked into taking a bus to NY so many ideas but every idea I had and looked into would cost $650.00 at minimum to get the pup returned to NY. I finally decided I would drive my own car that is a lease to NY. I reached back out to Janelle and ask her if she would kindly return my $675.00 cash from the pick up delivery and I Will agree to drive the pup I have back to her home in Rochester NY. Her reply " I am not paying one penny for your expense to bring the pup back to me this is your responsibility " Text me when you are on your way, and hangs up on the phone on me. The next day at 4:42 am I got in the car and drove to NY. I arrived at 12:35 pm returned the pup back to Jenelle Cole. She begged me not to post any reviews. She asked me if I thought she was being fair I replied NO but showed zero compassion. All I wanted and still want is the delivery fee of $675.00 returned to me. Note again her sketchy website says her delivery fee to pick-up a pup is $550.00 so why was I was charged $675.00 is wild. I returned home that same night at 920pm. I drove 987 miles, drove a total of 14 hours, spent $140.00 on gas in one day a big loss for me. The next day Jenelle Cole texted me showing me pictures of the pup all well groomed saying she has been adopted for $3400. I submitted a complaint with the Attorney general office in NY thankfully they have a Lemon Law for Dogs. Waiting for the outcome, I just want my refund. #1 pic is the dog I purchased, #2 & 3rd picture is how I received the pup, shaggy, messy and not the same dog. Lastly her pups are not " Trained " so please beware and no I do not recommend bellaminidoodles.com. They advertise Goldendoodles but are selling Poodles. Note multiple negative reviews posted on bellaminidoodles.com most concerning her last positive review is not recent dated back to 2019. Could be family or friends posting a positive review.

My Staffy Pit-Mix has been going there for hoarding for the past 7 years. They LOVE him. He doesn't…read moreplay well with others so he gets lots of attentions, when he's not snoozing away in a room (no crates). I love that I can see him on the cameras. And best of all there is ALWAYS someone on site - 24/7. Mark, the owner, is also an expert trainer and taught us how to use only positive reinforcement to make out 95-pound snuggle Pit the very best family member. Would never board our boy anywhere else.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

I have to agree with the other unhappy reviews. I finally had to take trainer Mike to small claims…read morecourt because he never showed up for scheduled classes. After all evidence was presented, the court ruled in my favor back in August 2022. As of this writing, I am still waiting for trainer Mike to pay me what the court awarded. And yes, hold on to your wallet...

From the owner: I am a dog trainer in Rochester, New York. I provide customized, personal dog training throughout…read morethe greater Rochester area. My skills were learned from training dog's for Michael's Mission, Anthony's Balanced Canine, and P.A.W.S. These companies adopted shelter rescue dogs and I put them through a long-term training process to determine whether they were capable of becoming service dogs. I have trained and provided service canines to people suffering from medical conditions (such as muscular dystrophy), autistic children, victims of violent crime, and war veteran's coping with PTSD. This process also vetted numerous emotional support dogs, therapeutic dogs, and well mannered house dogs.