The staff and vets are not only helpful, they are kind and caring for my dog and me. They…read moreunderstand that i have a timid rescue dog and make sure I don't have to wait in the waiting room, where there may be other dogs. They have my dog step on the scale when she enters the building. From there we go immediately into a vacant exam room where we wait for the vet and vet tech. I left anouther vet practice who did not take the care of my dog seriously. The first vet I saw at this practice immediately wanted to Xray my dog's bad front foot. He found out she was walking on bone becasue the original bone break was not taken care of. Sad as that was, it also told the vet what medicines she needed to aviate the pain when she walked. I was with the other practice for over a year and, in addition to incorrectly diagnoses for a cancerous lump, they never botherer to pursue why by dog had an odd shaped front paw and why she favored it when she walked. I wish I could tell you the whole story of the cancer issues. Let's just say I was told that the vet tech at that proctice felt the lump and decided it was a fatty tumor. I was the one who insisted on a biopsy and , guess what. the tumor was cancerous. They were her doctors, her advocates. Yeh, right. The vet practice, that I won't name, is the one that's across route 96 from the dermatology building and in the same block as a paint story.

My cat has been coming here for almost 10 years. There have been some changes and the vet is now…read moreunder the Thrive Network. Costs can be high depending on what is needed and in our case our cat has needed multiple surgeries which adds up over time. The staff here is the main reason we come. They always do a great job communicating expenses and treatment plans. My cat has been through a lot but I know he is always in good hands here. The staff is very personable and respectful when handling my concerns. Facilities are clean with plenty of parking to choose from.

Dr. Kurtz and the rest of the staff were extremely welcoming and accommodating. I had a mix-up in…read moremy days and missed the time for my appointment, and they scheduled me for later that day for no extra cost. I am new to the Canandaigua area and a first-time cat owner, so this process was all new to me, and alongside getting a challenging diagnosis, Dr. Kurtz explained everything and assured me we would walk through it all together. I am very grateful to have chosen this as my primary vet and highly recommend it to anyone!!

I am so lucky to be bringing my pets to Finger Lakes Animal Hospital. I've brought dogs, cats,…read morerabbits, chickens, and ducks to Finger Lakes Animal Hospital for over 25 years, and have always received excellent care. When my guinea pig, Clementine, was trying to give birth, she almost died from some complications. Dr. Kurtz saw her immediately, and began the emergency treatment. An ultrasound revealed that the babies had already died. Dr. Kurtz took her to surgery right away, and saved Clementine's life. I am very lucky to have Dr. Kurtz, Dr. Monachino, Dr. Picariello, and their entire team there for my pets.

Another year, another regular health check for my reactive, aggressive, multi-bit history German…read moreShepherd. As usual, all the staff at FVH took it all in their stride, and made accommodations for us. Dr. Fessler is an incredible vet. Knowledgeable, skilled, patient and very forward thinking, involving me as the client in the decision making process, and having an exemplary 'animals-first' approach to our pets' care. I'm a career dog handler across multiple countries and Dr. Fessler is right up there with the very best of the best vets I have ever, over a 30 year career, dealt with. I cannot recommend her more. I say again, don't let the aggressive, entitled reviews on here fool you, this is a professional and skilled practice, but it's not Walmart. Educate yourself, and don't expect to be spoon fed for zero effort on your own behalf. Step up.

I have never had a problem with this vet and we have had a few different vets over the years. We…read morehave never had an emergency situation with them so I can't speak to that. They work to get an appt as promptly as possible and I think their rates are fair compared to what we have paid elsewhere. The docs have always been caring and thorough.

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

We've been taking our dog here for years when we travel and I've never had any issues. It is on the…read morepricey side for dog boarding, but I know that he gets treats and playtime with other dogs so good to know he's not just sitting in a kennel all day.

The pet boarding seems nice but very overpriced. Paid over $100 for an overnight stay for our…read moredog. The pricing was not explained that well. When we picked up our dog we found out that the package that they require you to add on they charge an additional $20 per day to let your dog out of the kennel area. Will never go back again.

Lollipop Farm is composed of a board of individuals that turn a blind eye to animal abuse. They…read morehave refused to step in and help dogs that were chained up outside in temperatures well below zero. In fact dogs have froze to death due to their negligence.They also have lied to animal advocates regarding dogs being kept inside an abandoned "house" without heat, food and water- stating that they were taking a dog that was in a crate and had eaten his way through the side- and was stuck and bleeding, for help. Animal advocates watched them back a van in to "take the dog for medical help" while numerous Rochester PD stood guard on the property. However, it was later learned that they never removed the dog- it was all a staged game. Lollypop takes in thousands and thousands of dollars- pays their board of directors massive salaries and continues to abuse and mistreat animals. STOP SUPPORTING THIS TRAIN WRECK!! THEY ARE USING PUBLIC DONATIONS TO FUND THESE SALARIES-NOT PROTECT ANIMALS. After walking through the above mentioned house - through feces and urine and finding more than one dog in this type of situation, Reno DiDomenico, from Lollypop, stated that they don't take action because nothing is wrong. You do the math.

Extremely disappointed with the Greece Ridge Mall location. My parents recently lost their beloved…read moredog of 14 years, a dog they treated like family and spoiled every single day. Since losing him, they've been struggling with loneliness and depression, realizing just how much joy and companionship their dog brought into their lives. They were genuinely excited to adopt up to one year old and went to the shelter ready to give another animal a loving home. Instead, they were told by the woman running the location that they were "too old" to adopt a kitten and should only consider an older cat. My mother explained that several family members would gladly take care of the cat if anything ever happened to them. Despite that, the woman responded, "I've made a decision and the answer is no," and told them to leave. We understand shelters have adoption policies and want the best for their animals, but the lack of compassion, empathy, and respect shown to my grieving parents was heartbreaking and unacceptable. Nobody deserves to be treated that way, especially after coming in with love, good intentions, and a willingness to provide a safe home to an animal in need.

They did such and incredible job with my Mason Maccaroni. He hates being groomed..but they took…read moretheir time and gave him breaks. He looks amazing... thank you

I wanted to write this review before I went to bed to acknowledge a an associate that went above…read moreand beyond the average call. I went there 3.31.23 and bought two parakeets sadly one died today 4.5.23. I went back and the same associate named Cody that had spent so much time helping me the day before was working today. Thankful I was able to get another bird. Cody again was extremely knowledgeable and helpful again. He took the time to go into the back and hand pick another girl parakeet for me. The staff there is A+ noone pet shamed me for bringing back a deceased bird and everyone was smiling. I waited until I got home to be surprised and the bird he picked for me and OMG is she beautiful. Thank you PetSmart Victor Store Associates I hope corporate gives everyone some for of acknowledgement

Would not take my dogs anyplace else, This business has been in operation for many years, and is…read morefamily run by liscenced (of course) operaters. Clean and well kept business. I've been to many dog salons but definitely will stick to this one. I highly recommend Bow Wow Salon to anyone looking for a professional, kind, and courteous staff to work on your fur babes.

Bow Wow Salon doesn't deserve to be in business…read more My visit was the worst experience I've ever had with a dog groomer. Took my rescue dog for a bath and nail trim. I emphasized I was there mainly for the nail trim and told them in advance he does not like his feet touched but the dozens of groomers we've been to throughout the country (we've lived in 6 states in the past 5 years) have been able to trim his nails just fine. I even brought his muzzle for them to use. First, the groomer called me at 9am and asked if I could bring my dog in at 10:30am instead of my appointment time of 11:30am. I said sure. I dropped him off at 10:30am with the above instructions and they said to come back at 12pm. At 11:15am the groomer texted me saying she was almost done and asked if I could pick my dog up asap because I told her he's not good with other dogs and they don't seem to have the ability to separate dogs after grooming. So I dropped what I was doing and rushed back over. When I arrived, the groomer and owner told me they couldn't do his nails. Even with the muzzle they said he was dangerous and they couldn't do his nails. I was not happy but said ok, how much for just the bath then? They said the price would be $50. I said what?? I was quoted $40-45 for a bath and nail trim. The groomer rudely said, "We charge more for bad dogs. You have a bad dog." I said, I'm not paying more than you quoted me for services I didn't even receive. The groomer and owner started loudly telling me I needed to pay $50 because I have a very bad dog. Absolutely disgusting behavior on their part. I didn't even know where my dog was until I paid $53 for services not rendered. I would rate this groomer zero stars if I could. I have never experienced such nasty behavior from a shop owner. They don't love dogs, they don't know how to handle dogs, and they don't know how to be business owners. They could've avoided this terrible experience and review if they A) Didn't repeatedly call my dog a bad dog and B) Didn't charge me for services not rendered plus more than they quoted to begin with. I will be challenging this charge with my credit card company.