Office staff is very condescending and not customer friendly. Kinda like they don't want to be…read morethere--fake niceness. They insisted on payment when services were rendered. I said I would pay when the EOB was received from my insurance company--they said NO--payment due in full at time of service. They said people had stiffed them in the past. Then . . a get an extra bill from them saying the insurance didn't pay all that was due. I said--"tough luck"--now thgey are taking me to collections. They also changed dentists on me with my consent. Was wierd.

Charged me for services that weren't done and then tried to deny they charged me for it. The front…read moreoffice staff are exceptionally snappy and not courteous. They are always right and will argue. There is a reason you get in quick here. I should have known right there. Had I known this place was sketchy I would have never spent hundreds here trying to get my teeth back to health.

The staff at Mint Hill Smiles embody a patient-first approach. They are professional, skilled,…read morecourteous of your time, and focused on quality care. In short, they clearly love what they do and it shows in every aspect of your visit. I highly recommend them.

Please be very careful with your billing if you use Mint Hill Smiles. At the end of my cleanings…read moreand before my fillings were started, this office handed me a printed financial estimate in December explicitly showing exactly what I would owe out-of-pocket. As the photo of that document shows, my deductible was fully applied to my cleanings, my remaining balance for the gum care was a flat $100.00, and my upcoming fillings were listed as a $0.00 patient responsibility. I paid my deductible upfront and paid the remaining $100.00 balance exactly as the document required. Months later, after my insurance had already processed the claims and paid them, they completely changed their story. They sent me a surprise bill demanding nearly $680.00, completely refusing to honor the pricing agreement their own staff printed and handed to me in December, claiming these prices were a courtesy estimate. They are trying to hold me responsible for this new, unexpected balance for both the cleanings and the fillings. Since I formally disputed these unfair charges in writing using their own December printout, the office locked me out of the billing portal so I couldn't access those records. Because they refuse to honor their written pricing, I have filed formal complaints with the North Carolina State Board of Dental Examiners, the NC Attorney General's Consumer Protection Division, and my insurance company. Please protect your wallet and double-check your statements if you go here.

Three years ago a dental hygienist at this practice did an excellent job cleaning my teeth. I had…read morex-rays at the time. I wanted her to clean my teeth again but she refused without my having another set of x-rays. In Jan 2026 The American Dental Association updated its recommendations to state that dental x-rays should only be ordered when clinically necessary rather than as a routine automatic procedure. I have never had gum issues and haven't had a cavity in about 40 years. This practice is all about making the money.

I had an excellent first time office exam and procedure. They are very thorough and supportive with…read moremaking sure you are comfortable. From the moment you walk in, you're greeted by a warm, friendly, and professional team that truly cares about their patients. Dr. Perez was gentle, and incredibly knowledgeable. His assistant was amazing too. He took the time to explain everything clearly, and answered my questions patiently. Highly recommend this office if you are looking for a trusted dentist office to serve your family!

Beautiful office. Staff is very nice and professional. The dental cleaning was perfect.read more

I cannot say enough amazing things about Mint Hill Dentistry! Dr. Sullivan and his entire team are…read moretruly incredible. I had 7 teeth removed and 5 implants placed, and I didn't feel a thing. Their twilight sleep option is absolutely the way to go -- I was comfortable and relaxed the whole time, barely aware of anything happening. The staff is extremely friendly, professional, and genuinely caring. The office itself is state-of-the-art with the latest high-tech equipment, which made me feel even more confident in their care. I've always hated going to the dentist, but they completely changed my mind. If you are anxious or scared of dental work, THIS is the place that will make all the difference. I am so thankful for Dr. Sullivan and his team -- thank you, thank you, thank you for my new smile and for the outstanding experience! Highly recommend!

The staff is awesome! The moment you walk in till you walk out the staff is attentive and assist in…read moreanyway. Both doctors are amazing and kind.

This is my family dentist!!! I absolutely love it here, so much that I drive all the way from…read moreuptown (40 minutes) to come in for my cleanings. My husband is also a patient here. I love Pam sooo much! I have been going to her for a long time. She does a thorough cleaning and always gives me suggestions on ways to improve my dental health. My appointments are always on time and I always leave happy with my service. The receptionist knows me by name which is a nice touch! Dr Forrest is wonderful as well. The office was redone recently. The chairs have light back massagers in them and there is a tv to watch while you get your cleaning. I have never had an Insurance issue and have switched insurance companies a couple of times. I highly recommend Forrest and Forrest!

I had an outstanding experience at Skyview Dentistry! The quality of care I received was truly…read moreexceptional. The dentist is absolutely a 10/10--professional, knowledgeable, compassionate, and dedicated to providing the highest level of care. The front desk team was just as amazing. From the moment I walked in, they greeted me with warm smiles, kindness, and professionalism, making my entire visit smooth, comfortable, and stress-free. I couldn't be happier with my experience. If you're looking for a dental office that genuinely cares about its patients while providing top-notch dental care and outstanding customer service, I highly recommend Skyview Dentistry. They exceeded my expectations, and I look forward to returning for all of my future dental care! Rhonda H.

I can't say enough GREAT things about Skyview Dentistry. I have been self conscious about the white…read morespots on my front teeth all my life and Dr. Byrd and her dental assistant, alexis, had the perfect solution. She applied a product that got rid of my spots COMPLETELY! I feel so much better about my smile and way more confident. She made me feel heard throughout the entire process and never judged me. Skyview dentistry will always be my go to dental office!! Thank you for everything!

The team I had today for my first visit back since 2018 were amazing. It was the same team I had…read morethen as I had today they were kind very very very patient with me as I have a lot of health problems. I would recommend this dentistry to anyone in the area or surrounding areas that would travel there.

I've been a patient here for years and have never had a reason to complain until now. I went in for…read morea routine cleaning, but since my usual dentist was unavailable, I saw Dr. Samantha Sackos (worst dentist ever). I asked her to fix a small chip on my front tooth, and she suggested fixing a similar chip on the adjacent tooth. Afterward, I noticed that the tooth she "fixed" was noticeably shorter than all of my other teeth, which wasn't discussed or approved by me. At the time, I didn't realize the extent of the change, but when I returned to speak with her, she dismissed my concerns and insisted my tooth was already like that, which isn't true. She also claimed she only took a little bit off, but that small change made a big difference, and the tooth shouldn't have been altered at all without my consent. She didn't take responsibility for the mistake or offer a solution and left me talking to someone else without addressing the issue. I take great pride in my teeth, and I'm upset that my tooth was altered without my consent. It's noticeably shorter than the rest of my teeth, and the difference is very obvious. The lack of professionalism and empathy was disappointing, and I feel the tooth should never have been touched in the first place.

Really thorough dental care. I was very impressed by the imaging. It was unlike any other dental…read moreoffice xrays I've seen. I feel like it helped me understand fully what's going on with my teeth. I had a couple issue with scheduling and their appointment confirmation system needs improvement. It's a very busy office so plan to be there for some time. Dr. Alston, Courtney and the rest of the staff were very thorough, knowledgeable, and friendly. I had a good experience and recommend.

Very uneducated, money hungry (with a feisty sales person, in a dentist office.. wild). I was…read moretreated with Invisalign and was told that I was fine with treatment. After seeing other true orthodontists? I have found that the mistreatment of this poor establishment has cause further and prolonged issues as well as a $6000 investment that is not complete. I highly reckoned avoiding this place! The have a sales persons for god sakes. You can tell because the dentist parks her gaudy BMW in the VERY front of the parking lot (limited parking btw).