Stopped by yesterday to find out if they could do an after market on my new car. Sean listened to…read morewhat I wanted and said he'd look into it for me. He called later and certainly gave me the info for not having it done. Sean not only took the time to get the info, he was able to explain why it wasn't a good idea to mess with the computer system. I thought it would be a simple application. So glad I picked a good honest shop to stop by. Thanks Sean.

Fixed my chevy traverse after someone rear ended my wife. Very professional..every time we had a…read morequestion, they got right back us. Did great work fixing the damage and even washed our car before we got it back. Highly recommended !!

They did a nice job on my car. They cleaned the interior as well which was really nice…read more Everything they did, I was happy with it.

I found Dan about 2 years ago and unfortunately my Acura's damaged fender was too far gone but he…read morewas very straight forward and honest that it was beyond a simple repair, at a time when he could have tried to milk it and get some money out of me. Fast forward to this week, I brought him my son's 1 year old car that had some minor but definitely noticeable dings on the door. Dan under promised but exceeded expectations, the repair turned out great and he did it without having to make any access holes. I would absolutely recommend him.

Dan did a great job fixing a pretty serious door ding on my 6 month old car. It looks brand new!…read moreYou'd never know it was hit. I'm very pleased with the low cost also.

Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

I just picked up my car from Nashoba Valley Auto Body and I couldn't be happier! Because the body…read moredamage was limited, it didn't make sense to pay the deductible and do through insurance. I visited 3 body shops to get quotes. Gerry at Nashoba worked with me to get the price down to a reasonable level (almost 20% less than the closest competitor) and turned around the car in 2 days. The other shops were both higher priced and said they would need the car for 3-5 days. The work that Gerry did was perfect! High quality workmanship, quick turnaround, lower price and a delightful husband and wife team to work with. Who could ask for more??

Hands down best in the area. I've had to take several vehicles there for body work from just bumper…read morescratches, to quarter panel repair to major accident repair/body work. They're meticulous in what they do and very reasonable. Very professional. Can't recommend them enough!

This is about as high quality a collision repair facility gets. Excellent workmanship, good…read moreattention to detail, excellent staff, efficient, fair, reasonably priced, trusted by the insurers. I am glad to have them around when I or people I know need them.

Just want to start out by thanking Vic, Chris, Matt and Jack for their effort and excellent…read moreservice. My truck was hit AGAIN and there wasn't a seconds hesitation on where I was taking it. The quality of their work and the personal touch they bring to the table is second to none. I've read a few reviews on people saying that it took longer than they expected but, as someone who's mother worked at Noyes Insurance for over 30 years can attest, there is the original diagnosis and then when they start taking the vehicle apart there is a supplemental diagnosis for unseen damage that cannot be seen by the adjuster. When this occurs Vic fights for original parts and to make sure your vehicle is 100% and nothing less. Getting it done properly and the quality of their work is what matters. I haven't seen anyone in the area who paints any better than Matt and my truck looks brand new. They are the best around

My car got in rear-ended in an accident in October. Even tho my car is very old, I really love my…read morecar and wanted to keep it. Victor was very nice and got my car in very fast and explained everything to me regarding different options which ways it could be repaired and how much it would cost. He also told me not to open my trunk before I bring it into the shop because I might not have been able to close it. They looked at my car the same day of the accident! Luckily my insurance covered this accident but he was really upfront with me about everything which is amazing because I don't know much about cars. My car's trunk was misaligned due to the accident and it had a big crack in the bumper as well. My car looks amazing now after the accident! You would never know it was ever damaged and honestly looks brand new. Thank you so much to Victor and his team for fixing my car. They were all very nice and did such an amazing job. I took some before and after pictures which I included below. My car looks amazing and pictures do not do it justice but you can see how nice it looks! I highly recommend bringing your car here! I love my car so much and they took such good care of it.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.

Reno's did a quality job on my repair. But after my experience, I cannot give them a high mark…read more If you're considering them, be sure to have them give you a firm price. When I went for my estimate, I was given a written price and asked to put down 65% deposit so they could purchase the parts. I wasn't informed the price was subject to change. I was never called to advise that there was a price increase. Yet, when they told me the car was ready, I was advised there was a price increase of nearly 7%, without any advance notice. When I picked up the car I objected, as I was never told the price wasn't firm. I pointed out that I gave them a 65% deposit so they could get the parts ordered at the price in effect at that time, and there should have been no price increase. The manager then proceeded to blame his software for providing him inaccurate price data. I told him that was his problem, not mine, but I was talking to a brick wall. 7% on an auto body job is no small thing! I needed my car so I paid, and it isn't enough money to spend even more money fighting it. So, I could vouch for the workmanship, but not the integrity of the business. Caveat emptor.

I called in the morning and asked for my truck to be looked at. John went above and beyond to make…read moresure my truck was fixed that same day!

The best...in every way. Jason takes his time to explain things and always does a good job. I get…read morethe sense that he is the best in town, but can't say for sure as once I found this place, I was loyal from day 1.

I am fortunate that we discovered this place right here in Pepperell Massachusetts. I can't…read morerecommend them enough, friendly, efficient, got us right in. They did a wonderful job at a fair price. Very professional, small, local business that knows what they're doing. Thank you JSK, we will be back.