Karen W. Tewksbury, MA…read moreI have had the pleasure of meeting Vernon and his staff recently as my 2018 Toyota Rav4 was recently damaged. My car was hit in the rear as I was stopped at a red light. Vernon thoroughly explained the process for the repairs and said that it could take up to 2 weeks - determined by the availability of parts. Vernon was able to get the parts and complete the repair in less than a week. I was incredibly pleased with the results. I would recommend him highly as he is very personable, knowledgeable, professional and most importantly, honest.

Vernon is what few people are today ethical, friendly and caring.All of this town(i've been here 20…read moreyrs.)know's ya go to vernon for auto body work it's that simple.

My sweet truck was damaged due to negligence. Since my Uncle retired, I didn't know who to go to. I…read morefound them through my insurance and am very glad for that. They made her look brand new. They went the extra mile and repaired a few nicks and dings as well cleaned the interior in addition to the major damage. Customer service is top notch. Larry wasn't there when I picked her up, but called the next day to make sure I was happy with the work. It took a bit longer than expected, but we are living in COVID times. I would highly recommend to family, friends and anyone needing repair. Very happy with the service and the work!!!

These guys are great! My son's Audi A4 had some rear quarter panel damage from a minor fender…read morebender. The job was so clean you can't tell there was any repair work done. Like it never happened!

Recently we used Guys Autobody in Billerica and want to say thank you for the amazing work Brian…read moreput into one of our trucks. This wasn't the first time using Guys Autobody and certainly not the last, but it was one of our best experiences. The driver of this truck said it was like getting a new truck back, All damages fixed better than before. The vehicle was cleaned inside and out and it was back to us the date they told us. They helped us in contacting our insurance company and the rental return. If you need bodywork we recommend you give them a call. They might not be a fancy big building with extra staff sitting around but they do quality work and our the kinds of companies we like to work with. Very convenient location in Billerica.

Brian, the owner, is AMAZING! He is efficient and took care of all of my concerns. My car was…read moredamaged by a hit and run and he made the process with the adjuster and the insurance company simple and easy. He had my car for about 2-3 weeks and when I picked it up, it looked as though It had never been hit. I highly recommend Brian at Guy's Autobody!! You will not be disappointed!

Super friendly and competent staff, great communications throughout the whole process, fair prices,…read morequality workmanship, delivered on time .. as good as it gets.

Great team , in and out fast with clear communication during each stage! The pricing was super…read moreclear and no surprises, Shadi and his team were able to help me with insurance and better understand how deductibles and pricing works.

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

Nashua Collision did an absolutely amazing job fixing my Chevy Equinox after a rear-end collision…read more My car looks brand new! Their communication throughout the entire process was outstanding -- they kept me updated on the progress of the repairs and always checked in to make sure I was all set with everything involving my rental. They coordinated everything with Enterprise making sure I had transportation the entire time my car was being worked on, so I didn't have to lift a finger. When I picked up my car today, they went the extra mile by cleaning it inside and out, making it look and smell like a brand-new vehicle. I truly hope I never need collision repair again, but if I ever do, Nashua Collision will be the only place I go. I will absolutely be recommending them to all my family and friends. Mike and his entire team were fantastic -- every time I stopped in, called, or texted, they were incredibly professional, friendly, and positive. I cannot praise them enough!

"I've used Nashua Collision Center for my cars in the past, and they have always provided the best…read morecustomer service and done excellent work. Recently, they fixed the lower front bumper on my Audi A5 convertible after my wife scraped a curb. They gave me an estimate of $565, so I decided to pay out-of-pocket rather than go through insurance. When I picked up the car, the repair was perfect--it looked like it never even happened. They had also completely cleaned the car, which was a great bonus. The best part was the final bill. They told me the job didn't take as much work as they had first thought, so they only charged me $465--$100 less than the estimate! I was amazed by their honesty. I highly recommend them to anyone." Carl A

I brought my car to Hynes because they were close, and on my insurance companies approved vendor…read morelisting. I'm so glad I did. They were friendly, fair, and treated me like I knew what I was talking about. They didn't over promise - told me exactly how the insurance process would work, what to expect, and how long it should take. My car was given back to me better than it was before the accident and they cleaned it! They were awesome.

Bobby very honest and fair. I am going there for years and I am now 64 years old. I would…read morerecommend him very highly very friendly, accommodating, and very professional work.Thanks again for taking care of my sons car love it

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.