What a nightmare!! Trevor and Victoria came out on 9/10 to diagnose my Under Counter nugget ice…read moremachine. It was reading Error Code 12. I had already used the manual to see what that code meant. It was most likely the thermistor. I told them this and explained all the steps I had already taken. Trevor poured about a gallon of water into the unit and it drained out just fine. He then states that the drain pump was bad and needed to be replaced. This part is $972 and also the thermistor was bad and it is $28 through the company that I purchased the ice machine from. My gut told me that the drain pump was not the problem, but I'm not an appliance repairman. Victoria began searching and found both parts for $775.36. She ordered them and they were to arrive by Saturday (13th). They gave me an invoice for $925.36 which was the cost of the parts plus $150 for their service call. They scheduled to come back on Monday (15th) to install the parts. They called on the 15th to tell me that the part was hung up in Alabama but would arrive on Tuesday (16th) they called and said that they could make me the last call (4-6pm) on Wed. On Wednesday they are a no show. On Thurs (17th) Trevor calls and says they have now ordered the parts "again" and they will have the second order tomorrow (fri 19th) and I will be the last call again (4-6pm). Friday they are a no show again. Mon. 22nd at about 1:30p I get a call from Trevor stating that the parts have finally arrived and they will make me their last call (4-6pm). I was working and had to let my phone go to vm at the time they called. I texted him and told him I would be home by 4:15. He texted back and asked if there was any chance that I could be there by 3:45ish. I told him absolutely not. I get off work at 4. Now for the nightmare part. I was already feeling very nervous after having read reviews on his fb page. When I arrived home at 4:13 on the 22nd they were sitting in my driveway waiting. They came in and began taking off my supposedly bad drain pump, all the while he is whistling and he made the comment that instead of whistling while he works it was whistling while he waits! He gets the old part off, puts the new part on and then removes the thermistor. There was a seal with it that looks somewhat like silly putty that his wife was playing with. He gets the thermistor in, and needs the silly putty stuff to seal it back into place. It's not the best seal so he tries some duct tape which does not stick. So he says that he thinks it should be fine. He puts the ice machine back into its spot and gets it plugged up and by all accounts it should begin making ice...NOT. He next tells me that I have to clean the machine (which had been done, a week before it quit making ice) again because of the new parts being put on and they left without knowing if the machine was going to work. I spent the next 2 hours cleaning the machine and hopefully expecting it to make ice. Nope - once cleaned, and ready for ice production, it gave me the same ERROR CODE 12!!! I texted him at 8:38 pm same evening and said: "$925, 12 days waiting for parts to arrive - installed this afternoon, 2 hrs spent on the cleaning cycle again AND machine still shows the exact same 12 error code. Next day at 11:03 am he texts and says - Let me research and I will reach out to you later today. No he did not. 24th I get a text that says call me when you get off work today. NOW I WILL SAY...I'M DONE WITH URGENT CARE APPLIANCE REPAIR. Sunday at church, I was put in contact with a gentleman that repairs all sort of appliances. He scheduled to come out that very afternoon and look at in. In the meantime, I took some trash out to my dumpster and as I raised the lid, guess what? Yep, I found the drain pump that he took off the ice maker in it. I retrieved it, and had the man that came out test it, and there is NOTHING wrong with it. So, I was scammed out of $775.36 for parts that were not necessary. The gentleman that came out, checked the machine out thoroughly and found that the water inlet valve had some gunk in it. He removed it, washed it out and replaced it, and I've had ice ever since. It took this gentleman about 45 min. start to finish, NO NEW PARTS NEEDED. I would not even Give Urgent Care Appliance Repair 1/4 of a star. They are not knowledgeable, not reliable, and I will never use them again nor would I ever recommend them to anyone that I know.

I don't usually get my appliances repaired after a certain age, but really loved her washer so I…read morewent for it. I'm glad I did because he was able to repair it for about a quarter of what the new one would've cost me. The machine ended up having two different problems but he returned and warranty the problem without a second diagnostic fee so even though it was a little more than anticipated, it was well worth getting my machine back. I'm happy to be washing clothes again.

I have been using Appliance Outfitters for some time on some rental properties we have. They have…read moreprovided excellent service and product. So much so that I used them solely I moved my parents from a rental in Luling to Bryan and the unit they moved out of needed a stove. When I made the trip back I grabbed a stove from AO and took it with me. I have no idea how but when I went to install the stove three of the burners were missing. AO immediately.shipped the missing burners to the rental. When the tenant moved in they called and said the oven wasn't working. AO sent a guy right away to repair or replace it. A three hour round trip. I really can't say enough about Alice, Isiah and all the staff at Appliance outfitters!

The technician they sent to repair my dryer was rude, unprofessional, and very insulting. He showed…read moreup unannounced and I had to leave work to meet him without notice. As he was taking parts off the dryer to find out what the problem was, he told me to come over and put my fingers together and spit on them then touch the exposed wire to see if it was still working. He laughed and said he couldn't figure out what was wrong with the dryer. He didn't know what he was doing and making jokes and being insulting the whole time. I had to call another place to fix the dryer. His comments were unacceptable and unprofessional, besides harassing the customer, and thinking it was funny to suggest I shock myself for his entertainment. He's lucky I didn't call the police. Stay away from this place! Buddy's appliance has mature, respectful, and professional people who get the job done. Shame to Appliance Outfitters, just a bunch of scammers who enjoy insulting and harassing clients.

Norm replaced a defective ice maker on my refrigerator. Came out and diagnosed the problem by…read moretaking the ice maker apart to see what the problem was. Ordered the part and came back and replaced it. All of the work was done quickly which indicates his years of experience. The price was very fair.

Wonderful Company, Norman is very knowledgeable and doesn't try to gouge, you like other companies…read morein the area. Need I say more!!!

Dangerous, horrible and rude driver. You are representing your company, you probably shouldn't…read morehave severe road rage. Honked loudly and profusely the instant a light turned green - oncoming traffic hadn't moved a millimeter yet either, and it's an intersection where I've been nearly taken out by people who try to run their red coming from the left.... Drove two blocks to the next red light and the rushed man did the same thing again, then swerved around me into incoming traffic, flipped me off at length, and, you guessed it, ended up stopped at the next red light a few blocks further. Driving safely and calmly is much more important than racing off the line. This is life, not Nascar. Relax, be professional, and remember you have a brand on the side of your car!

My experience with them was very bad. They actually came in and gave me the incorrect repair quote…read morefor over $300. They also screwed me over with my home warranty company. I would have believed Jim's quote but just happened to take a second quote from Appliance Doctor who told me the repair was possible for $45 and it's been 2 months since that repair and my appliance works great!

stay away from this contractor. they took our money for $300 something and never came back. WE…read morecalled them many times, but they always have an excuse to cancel the appointment. Beware!! finally we have to call the bank to dispute the transaction but from the company itself, they never returned it. no commitment at all...

Don't use this ripoff company. They groped about how hard the job was going to be and then 14…read moreminutes of work and a $27 part later they charged $300. Way more than I've paid with nice companies at other rentals.

I was forced to use this company by AHS again and they are a large part of why I left AHS. I went…read moremonths without my appliance working and was told to email with my questions. I did and never got a response from either email. There was no apology or ownership for ignored emails. When I finally reached Paul by text, his responses were curt and unhelpful. Despite ongoing issues with the appliance, I could never get them to come out and finish the job. Susie in the office was nothing but kind but Haley needs to improve customer service skills like kindness.

Conroe Tx location Dishwasher wouldn't drain so service man…read moreshowed up on time. Walked in and said pump is broken, need to order a new pump. That will be $125, never checked the line looked at it at all. We ordered a new pump but played with the line and voila! It started to work. Second time Paul's has come out and this has happened. Never again they stink. Conroe Tx location.