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    Manny's Appliances

    5.0 (9 reviews)
    Closed 9:30 am - 6:30 pm
    Updated 1 month ago

    Services - Manny's Appliances

    Appliance repair

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    Best Buy - Receipt or proof of purchase

    Best Buy

    (71 reviews)

    $$$

    In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

    I'm not gonna leave a long review because I don't have enough words to describe how great the…read moreservice was at geek squad at the Best Buy in Rockaway NJ. I had not backed up my computer in a few months which I normally do then all of a sudden I got corrupted files on the hard drive and long story short they were able to put in a new drive reinstall windows. The hard drive had to go out to secondary recovery and they actually recovered every single file and it's original format and state and I was absolutely impressed. I have to tell you the geek squad at the Best Buy in Rockaway Mall is just Superb and I actually got the technician was so good. He actually upgraded my basic membership to all inclusive for like $179 and this cost me nothing except the data recovery absolutely amazing.

    Metro Factory Service

    Metro Factory Service

    (11 reviews)

    On Oct 26th, MFS repairmen over-tightened two existing screws (Self-aligning Machine Screws ("-28 x…read more3") provided by manufacturer of Microwave Range, causing damage to lower shelf of kitchen cabinet above. They then drilled two additional holes, each approximately 2" in front of existing screws and added two new screws with protruding heads: not flush with lower shelf's surface. As a result of over-tightening two screws and addition of two additional screws, the lower shelf has also separated from the left side of the kitchen cabinet. Roommate RB was present at installation and heard the drilling. I confirmed drilling occurred for the two additional screws when examining another neighbor's kitchen cabinet surface above their microwave. Manufacturer's installation instructions do not indicate any screws with protruding heads included with the microwave. Repairmen indicated they were sheet metal screws. The Repairman came with a trainee. After a complaint against the company, his boss came to inspect the work and stood by their work.

    IN the process of dealing with them now. I wish I had checked reviews first. Bad company with bad…read moreservice. My washer broker about a month ago. They have visited three times and brought varying parts, charged me for parts and service and have not been able to fix a two year old maytag washer. They do not return calls or give me updates. I am waiting six days this time since my last promised call and today I called them and was told they ordered another part and I should wait for their call again. When I asked about what part and the cost they could not seem to answer me. ARE YOU KIDDING???????????

    Manny's Appliances - homeappliancerepair - Updated May 2026

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