Purchased a brand-new refrigerator several months ago I am still waiting for a new replacement…read morerefrigerator. The ice maker makes a loud, obnoxious squealing noise from day one. We bought this fridge because our ice maker went out on our old one. We are not made of money, so this purchase was a "treat" for us and we splurged to get the nicer fridge in hopes to have it for many years. Since day one it's been nothing but issues. There have been 4 visits from Danmark appliance repair company who has replaced two different parts and now has no idea how to fix the issue and have stopped coming out. I have reached out several times to Manny without a response from him over the last 30 days and the last time we spoke on text he was going to call me in a couple of hours, that was a month ago. Instead, I get phone calls from his assistant, Wilton, who is very nice but there has been no resolve. I was told when I purchased that there was a factory warranty and that if there were any issues during that time it would be no issue to resolve it. Well, here we are... 3 months later with a fridge that has an ice maker issue, go figure... Buyer beware!! If I had to do it all over again, I would forgo the $500 savings that I got from buying with Manny and would purchase from Cosco where I know my issues would be resolved immediately. It's just ridiculous that spending $2000 on a brand spanking new refrigerator would result in a faulty ice maker and no fix in sight.

I can't begin to say how amazing Manny is. He gave me an excellent price on my dishwasher and…read moreinstalled and hauled away the old one. Not only did he install it but he did the basic electric and plumbing to bring my connections to a modern level! That would have been $600-800 of work, had I had to hire 2 separate people to do that!

My 7 year old washer started vibrating and it was so bad I am sure my downstairs neighbor thought…read moreher ceiling would fall every time I did a load of wash. Following recommendations I got on a local Facebook page, I contacted Victor Terevinte of Fix It Appliance Repairs through his online website (www.fixitappliancesnj.com) and booked an appointment to assess the problem. Victor arrived on time, diagnosed the problem (worn out shock absorbers), ordered the parts and came back a week later and made the repair. He is very knowledgeable and didn't mind having me watch him work. (I was interested in seeing what the inside of a washing machine looks like and he took the time to show me around!) His bill was very reasonable and I was able to avoid buying a new machine! I won't hesitate to call Victor again if the need arises!

Victor was very professional and knowledgeable. The parts for the repair were quite expensive and…read morehe gave me his honest opinion about the situation. It is so hard to trust people today but he is one standup guy that you can absolutely trust.

Miele dishwasher broke on New Year's Eve. I called Miele for service on Monday, January 2. Their…read moreearliest appointment was for Friday, January 13, and they recommended Mr. Appliance. Miele quoted $175 flat rate plus parts for repair; Mr. Appliance quoted $175 diagnostic fee plus parts. Service tech from Mr. Appliance came Tuesday, January 3, spent about 30 minutes diagnosing, said someone would contact me with a quote Tuesday afternoon or Wednesday morning. When no one called by Wednesday afternoon, I called them; they said they were just about to call me, and gave me an estimate of $390 for parts plus $325 for labor (including the $175 I had already paid). I told them to go ahead and they ordered the parts. They said they would phone me after the parts arrived in order to schedule the second service call. I believed that the parts would take no more than a day to arrive in Rockaway from Princeton, so when no one called by Thursday afternoon, I called them. They said that the parts had arrived and scheduled a second appointment for Friday. The same service tech showed up on Friday and completed the repair. Both times he was polite and apparently competent. He showed me what the problem was, and why he needed to replace the parts he did. Moreover, the dishwasher was up and running a week earlier than it would have been with Miele. That's the good news. The bad news was that they charged $150 more for labor than Miele would have charged, and they also charged me about $50 more for the part than Miele, because Miele does not charge for shipping parts that their technicians are going to install. Moreover, when he reconnected the dishwasher, he did not tighten the fittings enough, so the water inlet hose leaked. That was easy enough for me to tighten, but fortunately I had a big enough wrench to do so. The bottom line: I wound up paying about $200 more than Miele would have charged in order to have my dishwasher working a week (or more, if Miele had had to come back to install parts) earlier than if I had waited for Miele to service it. Moreover, they could have had it working on Wednesday instead of Friday if they had ordered the parts immediately and scheduled the second service call late in the day after the parts would presumably have arrived. So compared with Miele, they were faster--tnough not as fast as they might have been--and significantly more expensive. Moreover, they made a minor mistake (not checking for leaks) that could have been a nuisance if I didn't know what to do about it. Hence three stars, not two or four.

Laughing that they responded to my review from 2019 in 2026... My address and name have changed in…read morethose 7 years. LOL

THEY HAVE THE BEST PRICES!!!!!!!…read more When we got our PS5 from here, we had gotten it with the Call Of Duty Modern zwar fare 3 remake, AND IT WAS GOOD!!!!!!!

In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

I know, you're thinking, who fixes appliances any more... Well, if you had a place as good as a…read moreDenville Appliance in your town, you would smile a knowing smile. The good folks who work here fix the hardest working tool in our house - our vacuum cleaners. We have 2 dogs and two hairy cats with wall to wall carpeting so you know we need a good, reliable vacuum to keep things under control. We actually have several vacuums because our house has two floors, a full basement, 3 car garage and lots of cars to keep clean. Plus we have a beach house that we rent and it has to be cleaned every Saturday in the narrow window between the time renters leave and new ones come in. Even the best vacuums have to be maintained, whether it's new vacuum cleaner bags or rubber belts for the rug cleaning brushes - heavy use requires regular maintenance. We have counted on the folks here to keep our vacuums running perfectly ever since we moved to Denville, many years ago. My favorite story is that once we brought in a bag less vacuum that we needed attention. The owner of the shop called and said that the vacuum was un repairable - parts not available from the manufacturer! However, they looked up the serial number and found that it was still under warranty and that they had gotten us a new replacement - all for free! Wow, Good service. Friendly people. World class service. Fair prices. Recommended.

I wanted to write an update. Victoria is still a pleasure to work with, but her boss is not…read more The first bathtub we received was cracked. Victoria was on vacation and I spoke to another sales associate who was now caught in between a rock and a hard place. I was given the option of waiting a week for a repair for the tub or two weeks to get a new one. I asked for a reasonable good-faith offer to cut the cost of the tub if we got it repaired, since I was now going to have bought a refurbished tub. The manager never got on the phone with me, which was a red light right away, but made the other sales associate shuttle back and forth between us. His offer? $100 off. It was insulting. The tub was $1000 and I was still going to have to wait. He couldn't be bothered to negotiate...not even so much as an offer of store credit. So we ordered a new tub. It took 3 weeks, not 2. They did nothing to expedite any of the process. I don't blame the sales associate, she was not the person who should have dealt with that. The bad business practice lies firmly with the manager who did not have the decency to pick up the phone and make a customer who had just given them several thousand dollars happy. Victoria, when she returned had to clean up the mess, and the new tub (and old one) arrived without a drain assembly. The plumber had to drive out to pick one up. Open *every* box immediately before the delivery truck pulls away or the manager will throw you under the bus, because taking care of people who give you money is hard.

I walked into ferguson and Vicky treated me like an old friend. I had only been to one other store…read moreand was very unhappy with the way I was treated by the salesperson so I was impressed from the first moment. Vicky spent lots of time with me going over every detail. I left with 2 catalogs and returned the next week to order; they arrived (as she promised) in a very timely manner. however, when I got them home I realized the one I ordered for the LR was not going to work. I have a 1780 colonial with 7' ceilings. I did not want a flush mount but anything in the chandelier category was going to be tough. I went back with the light. at which point I had done what I had not done for the first visit,,,i measured to determine overall max length, then I could figure out what the max length of the stem should be. I showed her a couple of possibilities in the catalogs she had given me after the first visit, but strangely, the information I needed to decide what would work was not listed in the product description...well Vicky called the manufacturer and spent a huge amount of time asking all the right questions...I should note here: this was not just one light she was calling about...I had picked several...so again...could not have been more impressed with her ! long story short. I ordered a replacement....and it is PERFECT. ferguson sells more than just lights....i'll be back to see Vicky for all of that too.i cannot recommend her more highly. she a pro...and a just a great person.

Great job on igniter on our Samsung gas range.....tech was personable, efficient....a little pricey…read morebut they were here the day after I called....took only 20 minutes......I would use them again....

High quality, quick response time, excellent service that he stands behind at a good value. Have…read morefull confidence that your job will be done properly. I had an excellent experience from start to finish. Fully recommend.

I have used this business and everything went well until yesterday…read more I had just made my last payment and got an email confirmation. I received a phone call from a friend saying she had gotten a call from Aaron's and I needed to call them about my account. Really????? How freaking embarrassing!! She was listed as a reference, not someone to call... It was an incredibly tacky thing to do and for what?????? Calling me to see if I needed to buy anything else???? Ugh.

Con-ARTIST!!!! The customer service at this location is the worst. They pull you into a contract…read moreand then don't deliver the exact items or tell you they'll give you a substitute until your item comes in and then says it was discontinued and not being made anymore. Then they add-on and overcharge you for a product or products you didn't want and then threaten to take it back if you don't pay for the added charges. They constantly call your number by robocall and hang up or send you to voicemail when you call to inquire or contest a charge. They ignore and completely disregard when you ask for a print out an itemized list of the charges or the bill and totally take advantage of Senior Citizens. The manager named Nelson, sets everything up, never follows through and his boss whose name is "Nelson's Boss" calls to intimidate and bully the customers if you have an issue or present an issue to him. Then when he hears he will be reported to the Better Business Bureau, he threatens to Remove/Repossess EVERY Item of Furniture you were suckered into paying for (thousands of Dollars not smiles) for the past two years due to a balance of or a $200 discrepancy. I am hoping some one will see this and direct it to anyone that can help me and my elderly mother that has been Verbally Abused by this "Nelson's Boss" at this location or be very wary of the rickety furniture that they will replace with other pieces that won't match the set or a mattress that is beyond uncomfortable and not what was advertised or agreed upon at the time of purchase. BEWARE!!!!!!!

Very friendly and knowledgeable. He was thorough and super helpful. Grateful for the speedy visit.read more

They took 2 months to repair my washer after numerous follow ups. They operate using 3rd party…read moretechnicians and they do complete BS. After many escalation they sent the right technician William who identified the issue then it got fixed. I wouldn't recommend you to go with Sears appliance repair to avoid significant wait time and headache.

We had a great experience with Arturo at AGS Appliances. He was knowledgeable, professional,…read moreresponsive, and took the time to properly diagnose and repair the problem. It's not always easy to find someone you can trust with appliance repairs, and Arturo was terrific. Excellent service, fair and honest, and clearly very experienced. I also appreciate that AGS works on so many major and high-end appliance brands. I would definitely call Arturo again and highly recommend AGS Appliances to anyone looking for a reliable appliance repair company!

Wow the low reviews are nuts. I just had Arturo here and Ricki from the office set everything up…read more My freezer malfunctioned and flooded my apartment and they diagnosed it same day and then got the parts and fixed it the next. Ricki I know you're going to read this so thanks for remembering I'm going engagement ring shopping today WOOOOOOOO!!! Awesome people.