My 7 year old washer started vibrating and it was so bad I am sure my downstairs neighbor thought…read moreher ceiling would fall every time I did a load of wash. Following recommendations I got on a local Facebook page, I contacted Victor Terevinte of Fix It Appliance Repairs through his online website (www.fixitappliancesnj.com) and booked an appointment to assess the problem. Victor arrived on time, diagnosed the problem (worn out shock absorbers), ordered the parts and came back a week later and made the repair. He is very knowledgeable and didn't mind having me watch him work. (I was interested in seeing what the inside of a washing machine looks like and he took the time to show me around!) His bill was very reasonable and I was able to avoid buying a new machine! I won't hesitate to call Victor again if the need arises!

Victor was very professional and knowledgeable. The parts for the repair were quite expensive and…read morehe gave me his honest opinion about the situation. It is so hard to trust people today but he is one standup guy that you can absolutely trust.

Needed a dual fuel range to be installed in order for the warranty to be honored by the…read moremanufacturer. Plumbing and gas connections where already in place only need to be connected. Receptionist told me they don't do installs, only repairs. What I needed done would have had to be done in the case of a repair anyway.

BEWARE! They CAUSED a HUGE FLOOD, and when we called, they tell us they are CLOSED FOR THE WEEKEND…read more They did a very expensive washing machine repair. Technicians, operators we're all courteous and helpful. From what we could tell, they did a great job. UNTIL WE HAD A FLOOD! We used the washer for the first time today. Thankfully, we were home and saw water pooled all around the washer. We stopped it and cleaned up as well as we can, but it's a stacking unit which required two men to move. WE CALLED FOR EMERGENCY SERVICE THEY ARE CLOSED. They suggest we call back tomorrow. In the meantime, water has seeped into our floors and wood cabinetry and is already causing visible damage. We left a message with the weekend answering service and are hoping for a call back.

In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

I'm not gonna leave a long review because I don't have enough words to describe how great the…read moreservice was at geek squad at the Best Buy in Rockaway NJ. I had not backed up my computer in a few months which I normally do then all of a sudden I got corrupted files on the hard drive and long story short they were able to put in a new drive reinstall windows. The hard drive had to go out to secondary recovery and they actually recovered every single file and it's original format and state and I was absolutely impressed. I have to tell you the geek squad at the Best Buy in Rockaway Mall is just Superb and I actually got the technician was so good. He actually upgraded my basic membership to all inclusive for like $179 and this cost me nothing except the data recovery absolutely amazing.

I know, you're thinking, who fixes appliances any more... Well, if you had a place as good as a…read moreDenville Appliance in your town, you would smile a knowing smile. The good folks who work here fix the hardest working tool in our house - our vacuum cleaners. We have 2 dogs and two hairy cats with wall to wall carpeting so you know we need a good, reliable vacuum to keep things under control. We actually have several vacuums because our house has two floors, a full basement, 3 car garage and lots of cars to keep clean. Plus we have a beach house that we rent and it has to be cleaned every Saturday in the narrow window between the time renters leave and new ones come in. Even the best vacuums have to be maintained, whether it's new vacuum cleaner bags or rubber belts for the rug cleaning brushes - heavy use requires regular maintenance. We have counted on the folks here to keep our vacuums running perfectly ever since we moved to Denville, many years ago. My favorite story is that once we brought in a bag less vacuum that we needed attention. The owner of the shop called and said that the vacuum was un repairable - parts not available from the manufacturer! However, they looked up the serial number and found that it was still under warranty and that they had gotten us a new replacement - all for free! Wow, Good service. Friendly people. World class service. Fair prices. Recommended.

I cannot say enough about this Ferguson location. I had significant trouble with a local plumbing…read morecompany, and the staff here were incredible in how they helped. They were compassionate, took the time to listen to what had happened, gave me some recommendations, and ultimately I had one of the best customer service experiences I've had in a very long time. Every single person I had contact with was really great, especially Drew and Matt. They were extremely knowledgeable, and what they suggested in fact was the problem (that several plumbers from a local company didn't pick up on at all) without even seeing the space where this plumbing was located. All told I am very grateful for their help, and highly recommend them for any plumbing supply needs.

I wanted to write an update. Victoria is still a pleasure to work with, but her boss is not…read more The first bathtub we received was cracked. Victoria was on vacation and I spoke to another sales associate who was now caught in between a rock and a hard place. I was given the option of waiting a week for a repair for the tub or two weeks to get a new one. I asked for a reasonable good-faith offer to cut the cost of the tub if we got it repaired, since I was now going to have bought a refurbished tub. The manager never got on the phone with me, which was a red light right away, but made the other sales associate shuttle back and forth between us. His offer? $100 off. It was insulting. The tub was $1000 and I was still going to have to wait. He couldn't be bothered to negotiate...not even so much as an offer of store credit. So we ordered a new tub. It took 3 weeks, not 2. They did nothing to expedite any of the process. I don't blame the sales associate, she was not the person who should have dealt with that. The bad business practice lies firmly with the manager who did not have the decency to pick up the phone and make a customer who had just given them several thousand dollars happy. Victoria, when she returned had to clean up the mess, and the new tub (and old one) arrived without a drain assembly. The plumber had to drive out to pick one up. Open *every* box immediately before the delivery truck pulls away or the manager will throw you under the bus, because taking care of people who give you money is hard.

Great job on igniter on our Samsung gas range.....tech was personable, efficient....a little pricey…read morebut they were here the day after I called....took only 20 minutes......I would use them again....

High quality, quick response time, excellent service that he stands behind at a good value. Have…read morefull confidence that your job will be done properly. I had an excellent experience from start to finish. Fully recommend.

I have used this business and everything went well until yesterday…read more I had just made my last payment and got an email confirmation. I received a phone call from a friend saying she had gotten a call from Aaron's and I needed to call them about my account. Really????? How freaking embarrassing!! She was listed as a reference, not someone to call... It was an incredibly tacky thing to do and for what?????? Calling me to see if I needed to buy anything else???? Ugh.

Con-ARTIST!!!! The customer service at this location is the worst. They pull you into a contract…read moreand then don't deliver the exact items or tell you they'll give you a substitute until your item comes in and then says it was discontinued and not being made anymore. Then they add-on and overcharge you for a product or products you didn't want and then threaten to take it back if you don't pay for the added charges. They constantly call your number by robocall and hang up or send you to voicemail when you call to inquire or contest a charge. They ignore and completely disregard when you ask for a print out an itemized list of the charges or the bill and totally take advantage of Senior Citizens. The manager named Nelson, sets everything up, never follows through and his boss whose name is "Nelson's Boss" calls to intimidate and bully the customers if you have an issue or present an issue to him. Then when he hears he will be reported to the Better Business Bureau, he threatens to Remove/Repossess EVERY Item of Furniture you were suckered into paying for (thousands of Dollars not smiles) for the past two years due to a balance of or a $200 discrepancy. I am hoping some one will see this and direct it to anyone that can help me and my elderly mother that has been Verbally Abused by this "Nelson's Boss" at this location or be very wary of the rickety furniture that they will replace with other pieces that won't match the set or a mattress that is beyond uncomfortable and not what was advertised or agreed upon at the time of purchase. BEWARE!!!!!!!

Very friendly and knowledgeable. He was thorough and super helpful. Grateful for the speedy visit.read more

excellent customer service, Sears has giving us the best service for years...highly recommendedread more