Stopped by the remedy in the four seasons to try their famous hot chocolate!…read more It was a cool experience. Super rich & creamy.

Overall it is a pleasant but compared to other FS experiences, it needs improvement. We always get…read moretreated well at Four Seasons. We have been so many locations across earth. The issue with this location was the dry treatment. Initial room we got was outdated and noisy despite choosing a quiet room when initially booked. They finally moved us to a better room that was updated and nice. The staff would definitely need to be more friendly here. It is called hospitality. Not sure if the weather had an effect, it was the driest air I have ever experienced when we visited. Compared with FS in One Dalton in Boston or the Headquarter in Toronto or the ones in Scottsdale or Chicago or Abu Dhabi, this is why I gave 3 stars.

SPA review only as I didn't stay at this property. I had a 10am massage but showed up at 8:30 to…read morerelax and enjoy the amenities. They have lockers, showers, sauna, steam room, hot tubs, and pool. They offer shampoo, conditioner, lotion, spf, razors, hair brushes, makeup wipes, cold towels, robes and slippers. This was an amazing spa experience! My massage was the best massage I've ever had. I did a 50 minute Abhyanga massage and it was so relaxing! After the massage, I sat by the fire and enjoyed the peace and quiet. I stayed until about 2pm enjoying all of the spa amenities. They provide fruit infused water and teas. There is also an oxygen bar available for an additional cost. They do allow children under the age of 16, with adult supervision. There were a few kids in the pool so it's not an adult only area which is the only downfall.

Sonnenalp Spa- I do not recommend if you are wanting a relaxing experience as there are many kids…read morerunning around the spa area as well as the pool within the "quite" spa area making LOTS OF NOISE! I'm not one to leave bad reviews but this I will!!! I spent well over $1600 for a spa day and ended up leaving early. I talked to the manager and she acted like it was not big deal. Needless to say I will not return! I will continue to have my spa days at the Westin Hotels.

The Arrabelle is a beautiful property, but it lacked one very important amenity during our stay in…read moreJuly-a properly functioning air conditioner. On the evening of July 17, we inquired about why our room was so warm. A staff member told us that, due to capacity, the hotel's system was unable to adequately cool the room. This explanation was confusing because the hallway outside our room was noticeably cool. We were offered a fan, but it simply circulated the warm air and did little to improve the comfort of the room. It wasn't until our last night, July 19, that we were provided with a portable air conditioner (swamp cooler). While it helped somewhat, it was very noisy and made it difficult to sleep. One of the things my husband looks forward to most on vacation is getting a good night's rest, and unfortunately that wasn't possible. To make matters worse, when we checked out on the morning of July 20 at approximately 5:00 a.m., my husband approached the front desk. A young woman saw him standing there but did not acknowledge him and instead walked away. She didn't return until about 5:07 a.m. to assist him. A simple greeting or acknowledgment that she would be with him shortly would have gone a long way. While the hotel itself is beautiful and has many positive qualities, the lack of a functioning air conditioner, the delayed response to the issue, and the disappointing customer service at checkout significantly impacted our overall experience.

We absolutely love everything about The Arrabelle. It's clean, the residence was awesome, the…read morebreakfast and food was great! Just so pleased! I'm hoping to make this a place a home away from home at least a few times a year The staff we met are all amazing and I can't wait to see them again! I totally loved Helen, Natalie, Kevin, Ben, Dunia, Joe, Jeff and Julia! They were all so nice and helpful! I consider them all my friends! See yall in July if not sooner

May 2026 My wife and…read moreI are Marriott Vacation Club owners, and about five months ago we decided to take a road trip from Maryland to Colorado. After stopping at several locations along the way, we finally arrived at The Ritz-Carlton Club, Vail, and from the moment you pull in, you immediately understand why this place is special. As soon as you arrive, the valet staff greets you right away. The Ritz truly offers full-service hospitality. You simply take any personal items you want with you and head inside to check in while they handle everything else. They unload all of your luggage, neatly place any loose items into a nice bag, park your vehicle, and once they see you've made it to your room, your luggage is delivered shortly after. Walking through the front doors, there is a table set up with hand lotion, several different SPF sunscreens, hand sanitizer, and baskets of washcloths for guests returning from outside activities -- a very thoughtful touch. Check-in was quick and effortless. The staff explained the amenities, where everything was located, and then off to our room we went. We stayed in a two-bedroom unit, and when we opened the door we were immediately impressed. The decor was beautiful and upscale without feeling overdone. The entryway included a half bath, followed by a dining area and small bar setup. The kitchen featured Bosch and Breville appliances, which added to the luxury feel. The living room had a sofa bed, comfortable seating, and a large tv over the fireplace that made the room feel very cozy and a balcony looking at the slops. Both bedrooms were nearly identical and absolutely stunning, each with: a huge king bed, a large bathroom, heated floors, a separate shower and Jacuzzi tub, and double sinks. One of the bedrooms also had a balcony. Every evening starting around 4 p.m., the resort hosts different socials including cookies, wine tastings, and later bourbon tastings. It really added to the overall experience and made the property feel even more welcoming and luxurious. There is honestly so much more I could say about this property, but overall we absolutely loved our stay. If you are looking for one of the best places to stay in Vail, this is it.

The Ritz Carlton chain has always stood for excellence and this location does not disappoint!…read more It's my first visit in a few years to this spot and I'm so glad I decided to spend the points. Well appointed room, spotlessly clean and fully equipped with all the little luxuries. It has a steam room, and outdoor pool and a very nice lounge for chilling apres ski. There is a shuttle to and from the Arabelle where you have a very short walk to the lift. There's also a tent there where you check your skis and poles so you don't have to schlep them back to the hotel. The shuttle takes all of 90 seconds. Wonderful friendly staff and valet parking - free for the first car. Highly recommended!

The location is fantastic and facilities are solid…read more First time in Vail and stayed here with our toddler. Was able to walk (literally 1 min) to the village and areas of snow for them to play in. Special shout out to Luke and Donna and the lady the front desk for being so helpful. Will stay here again as our choice for Vail.

Subject Unacceptable Stay Experience Tivoli Lodge Vail 4/14-17 left by choice 4/16 instead of…read morecompleting our stay. My recent stay at Tivoli Lodge in Vail was unacceptable and far below the standards one expects from a property of this reputation and location. We checked in after a winter storm and were assigned room 403 on the fourth floor. The room was freezing, with a heating unit that did not function properly. After contacting the front desk, maintenance briefly attended to the issue, but the problem was not resolved. During the first night, the heat became excessive and uncontrollable. With a new and inexperienced front desk attendant on duty, and the likelihood that no maintenance staff would be available, we were forced to open the balcony door in winter conditions simply to make the room tolerable. During that same night, water began dripping/leaking from the ceiling. The following day, after returning from breakfast, the room had again become excessively hot. The thermostat still did not function. Maintenance was sent once more and noted they repaired it, but within minutes, significant water dripping leakage developed not just a minor drip, but a steady and concerning flow from the ceiling and wall framing in both the entry and bathroom areas. Our carpets were drenched our sock wet At that point, we had no choice but to demand a room change and were moved to room 405, , which was a much larger and nicer room. While the heating system there functioned properly, it still presented issues, including a broken closet handle another clear sign of poor upkeep. What made the situation worse was how it was handled. Housekeeping staff pressured us by their immediate presence to vacate quickly so the room could be reset, despite the hotel being nearly empty. This was unnecessary and inconsiderate. Shortly thereafter, a staff member returned and knocked aggressively on our door over a forgotten item. The manner was inappropriate and unprofessional. Although there were moments of professionalism particularly a mature front desk associate with a Caribbean accent who was pleasant, friendly, and helpful I would also like to recognize her more fully. She stood out as someone who was genuinely trying her best to be kind, attentive, and helpful under difficult circumstances. Her demeanor, patience, and willingness to assist were appreciated and reflected the level of service the hotel should consistently strive to provide. Unfortunately, the overall experience still reflected a lack of coordination, training, and accountability. In contrast, a late evening desk clerk was unable to provide even basic assistance in locating open dining options, citing unfamiliarity with the area. I understand that between-season periods can present operational challenges. However, if the resort is open, it should be fully prepared to serve and satisfy the guests it chooses to accommodate especially when occupancy is so low. We did not create these problems the hotel did. Yet at no point did we receive a strong or meaningful apology, nor any gesture to help ameliorate the situation. Both are not only appropriate but expected under these circumstances. As a result of these ongoing issues, we made the decision to leave on Thursday instead of Friday, as we felt it was simply not worth extending our stay to the schedule day. This only compounded our disappointment it was a choice we made based on our experience. I would also strongly suggest that management exercise better judgment when the hotel is operating at very low occupancy. In such circumstances, guests should be proactively upgraded to the best available rooms rather than being assigned rooms with known or even obvious deficiencies. This experience reflects poorly on the management of Tivoli Lodge. A property that is largely empty has no excuse for assigning a defective room, failing to resolve repeated maintenance issues, and handling guest disruptions so poorly. Tivoli Lodge is a beautiful property with a great location, but this was a sad and disappointing experience. PD ...I would also like to note a truly positive experience during our stay at The Little Diner, a Vail institution well known for its accolades in both service and quality of food, delivered an outstanding breakfast experience. His professionalism, warmth, and attentiveness were exceptional and stood in sharp contrast to the challenges we encountered at the hotel. Jose Pienknagura 602-321-2004 Josepienknagura@gmail.com

Great property located in Vail. We visited in the off…read moreseason, but GH Vail seems to have direct access to the lifts. It is not directly located in Vail Village, but it is a quick drive or you could take the shuttle. Small price to pay for the offering. + Breakfast. Everything on offer was delicious. There was a curated buffet and we ordered some stuff off the menu as well. Laundry. There is complimentary laundry located on the amenity level which was convenient. Rooms. Our suite on the top floor was renovated and quiet. The bathroom was delightful like other refreshed Grand Hyatts.

Loved our recent stay at Grand Hyatt - Vail. Check-in was smooth , Vaibhav checked us in and…read moreacknowledged our loyalty status with Hyatt and upgraded us to a beautiful Creek and Mountain View Suite. The hotel is located just outside of Vail Village with a shuttle that runs to the village every 15 minutes. It has a beautiful Pool area (one of the best Pools in Colorado - that is heated perfectly even for cold days). They also have couple of very good restaurants on site including a Michelin star Japanese restaurant. We have been to Vail a few times and stayed at several resorts but this one definitely tops most if not all of them. We will be back.

We had a fantastic 5 day stay at the Sitzmark. The location is perfect, right in Vail Village near…read morethe International Bridge and Gore creek. The breakfast was delicious with fruit yogurt, fresh croissants and pastries from France. The staff was extremely helpful and friendly! Can't wait for a return trip!

Great small hotel! The staff is very friendly and helpful. The hotel and rooms were fully remodeled…read morelast year! Short 5 minute walk to Gondola 1. In the heart of vail village with all it has to offere just outside the door. Mountain or creek view rooms. Opening the patio door to hear the creek is wonderful!

Had a great stay in Vail, very relaxing atmosphere. Ryan at the front desk was so helpful with…read moreeverything! He helped with baggage, dining recommendations, valet and more. Great location right by the river and the wellness areas were beautiful! The restaurant and bar were also wonderful!

Excellent experience here! The facilities (gym, sauna, cold plunge) are incredible and clean, the…read morelocation is great, and the service was great too, thanks to Tommy and Ryan in particular who were super helpful throughout our stay!

Heavily under construction- just so you know...we didn't. The scaffolding is up and the workers…read morestart at 8:30. Other than that, the place is wonderful. I wouldn't recommend staying here if you want to sleep past 8:30, or if you have children that need to nap during the day. This is definitely an acti e construction site.

This place is perfect for a weekend getaway location and property. We arrived and they have a…read moreparking garage, with easily accessible elevators straight to your room. The building is beautiful with a cabin type feel offering seating areas with a fire place to hang out and watch any weather going on outside. (At one point for us it was snowing and absolutely beautiful outside) The rooms are large with 2 bedrooms and two bathrooms, a nice sized living room and dining space and every appliance and kitchen utensils you need to have meals right there in your room. This saved us a bunch of money from having to go out to eat all of the time with 10 people. It was large enough for us to have breakfast and dinner all together in one of the suites. Worked out perfectly. We noticed that one of the remote controls was missing batteries, so we used the one from the living room and all went well. Notified the front desk and they were on it immediately to get us those batteries. Great service! We did take advantage of the hot tub a couple of nights. They have an indoor hot tub and pool and an outdoor hot tub and pool, along with a sauna and a steam room. So many options and all free with your room. This is a great place to also bring a family. They have a playground and a free shuttle every 30 minutes to take you in to town for shopping and dining. This is a great property and I highly recommend then for a weekend or a week stay.

Looking for a hotel in Vail, Colorado? A staycation in the mountains? A luxurious retreat with…read more3,000-acres of skiing in seven huge bowls? The Sebastian, Vail is a 5-star resort located in the heart of Vail, Colorado & it's the perfect place for you (and your furry friend) to enjoy & unwind in the Rocky Mountains. Ross and I stayed at The Sebastian for the first time this year and it certainly won't be the last. During our stay we were in a One Bedroom Residence and we brought our dog Forbes along with us. Upon arrival at The Sebastian, we truly felt like we had arrived somewhere magnificent in the mountains (because we had); the Porte-cochère & lobby of The Sebastian is quintessential Vail in all of it's grandeur with large wooden beams, beautiful stonework, a rod iron chandelier and a blazing rod-iron fireplace. The Sebastian's staff is certainly 5-star and catered to us with speed and professionalism. The valets & front staff greeted us and got us sorted for our stay. Our bags were retrieved from the car and we valeted our car for the weekend - valet parking costs USD 45 per day with in/out privileges. The front desk allowed us to check-in early at 2pm. Check-in is normally at 4pm. Before we headed to our room, the front desk staff gave Forbes a treat (we loved this thoughtful touch). Pets are allowed at The Sebastian for an extra charge of $150 per pet, per stay (Service animals are exempt from fees). For additional details on pet restrictions and to request pet-friendly rooms, contact the property prior to your stay - this is what we did and everything had been taken care of upon our check-in. We chose the One Bedroom Residence for our stay at The Sebastian. The One Bedroom Residence had a bedroom with 1 King Bed, 2 full bathrooms with walk-in showers, a dining area, a sitting area and a porch looking out onto the mountains. The bedroom was nice albeit a little dark (but that's me being incredibly picky lol, I wish the windows in the bedroom were a BIT larger to allow in more natural light). The king bed was super comfortable and we slept like babies. We loved that there were two bathrooms in the One Bedroom Residence so Ross could get out of my hair (literally lol) while I got ready each morning and evening. We all (especially Forbes) loved the porch that was accessible from the dining area. The view and fresh air gave us the full Vail experience. We enjoyed drinking our morning coffee out on the porch and listening to Vail wake up. Room Service at The Sebastian was speedy & delicious. We recommend getting some wine and a charcuterie board to start off your stay. For some late night dining, try the elk burger; it was amazing. The One Bedroom Residence is a great spot to entertain if you have friends and family staying in The Sebastian as well. We ordered several drinks from room service and had a little late night cocktail hour one night - so fun! For photo ops within The Sebastian, the lobby & the fireplace makes for a great bouj background. The Sebastian has a gorgeous pool with multiple hot tubs that are heated and ready to use year round. There are several biking and hiking trails right by the hotel that the front-desk can advise you on. The hotel offers bicycle rentals on site. During the winter ski season, Vail Ski Resort is a 2 min walk from the hotel and the Born Free Express Lift is a 15 min walk from the hotel. There are free shuttle services from the hotel to the ski lifts. The Sebastian offers ski equipment rentals and storage for hotel guests. The Sebastian is in the perfect location in Vail to walk to some of my favorite places: - Leonora - located within The Sebastian. Go for dinner and make sure to get the churros for dessert! - Vintage - my favorite place for brunch in Vail. Get the bottomless mimosas, avocado toast & pancakes. - Rocky Mountain Chocolate Factory - sweet snacks. The milk chocolate fudge slaps! - La Tour - French Bistro. Amazing dinner spot with superb wines and a fun knowledgeable staff. - Fall Line Kitchen & Cocktails - craft cocktails in beautiful glasses with open bay windows to enjoy the outdoors while you're indoors.

Great experience staying at The Sebastian. We stayed for 2 nights in December and had a great time…read more Room was clean and bed was super comfortable!