While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

My husband took my car to be evaluated. They told him there was an issue with a plastic part, that…read morehad something to do with my timing chain. They told my husband they would call later that afternoon or evening with an estimate for parts and labor. Here we are several months later, and no phone call. We took my car someplace else, and had it repaired. The problem had nothing to do with the timing chain or any plastic parts associated with it.

My husband brought his new used car in for inspection, was told it would need $800 in work to pass…read more Paid for the inspection price (I think it's $25) and brought the car to another mechanic who we had used before and had a great reputation but was further away. The car did end up needing some work to pass however we were told there were some pretty expensive problems at TH and the second mechanic did not find any of the same issues.

I called for a free estimate, and the shop was able to see the vehicle right away. A thorough…read moreassessment was provided, and the mechanic was very personable and knowledgeable. Would highly recommend this business!

My car was in a minor collision in November. I made an appointment two weeks in advance. I dropped…read moreoff the car 12/9. I was told I'd hear back from them in two days. I didn't. Any time I called, I was told they were working on it, and they'd call me back in two days. They never did, except 32 days later when my car was "ready." Make no mistake: I own the most ordinary, common car ever produced. The collision left my vehicle with only cosmetic damage. It had no mechanical or electronic issues. But when I picked the car up, the repair had so many problems that I had to return the car four times. The door was so poorly aligned that wind blowed through the cabin. The electronic door lock no longer worked. Based on my experience, Xtreme Collision does not have any processes or standards or quality control. The only nice thing I can say is that the owner Adam promised to make it right, and he eventually did. P.S. Their rental car affiliate provided me a car with "all-season" tires (in the winter, in Vermont).

AWFUL service and craftsmanship. Is anyone here qualified? Got my bumper replaced through insurance…read morein the fall, 2-3 months later in the winter I noticed the PAINT peeling off my bumper. It is almost completely the cheap plastic aftermarket black bumper with no paint on it now. I don't know how they are in bussing as after such bad service from different people I've heard prior and wish I listened and went somewhere else. And to make it worse the business was "switching ownership" when I went back to talk to a manager so they brushed me off saying all that paper work from only a few months prior was buried in an old computer application, etc. and told me would call me to fix and NEVER called after I called many times. Finally got a hold and said could fix in August months later. Why would I want to go back to get the same shitty work done. Poor management. Waste of money and time. Thanks for nothings! Less than 1 star.

Update: We needed to buy snow tires and get them put on, and both places I called in Burlington…read morequoted me $500+ for their cheapest tires plus installation and tax. We just got 'em done at Craftsbury Garage for $392 total, and in about 30 minutes. Totally worth the drive. Thanks again, Paul and Carol!

We've always had great service with the Craftsbury Garage. We've bought three of our cars there and…read morealways found them to be upfront, honest business men who go out of their way to provide excellent service. They'll pump gas and do all the basic maintenance a car needs and they are always good about calling to authorize unexpected repairs they find before they do the work.

These people are awesome. We were traveling from out of state and our check engine light goes on…read more We stopped there, they took the time to hook up our car to the computer to diagnose the very simple problem. They didn't charge us anything. The kindness was so much appreciated!

Great team, accommodating on timing and phasing work, fixed issue quickly, reasonably priced…read more Highly recommend.

I decided to go salvage and got a nice little car. It worked fine for a couple of months, then…read morestarted having problems. No help from the place as I was past the thirty day warranty. The owner is incredibly rude, and wasted so much of my time. I'm sure I'm one of the few who will give them a bad review, but truthfully, I'll never go salvage again.

We initially had some issues with our 2015 Nissan Versa but Paya's was responsive and fixed it…read moreafter a couple of tries. No issues in the two years since then. I see lots of Paya's vehicles on the road, and based on our experience, I don't think I would hesitate to buy from them again.

I had a minor issue with an oil leak following an oil change done by another garage back in my home…read morestate of NJ. These folks got me right in for a fast look and a very reasonable charge to correct a loose drain plug. They could not have been more attentive. I was a first time customer but was treated like an old friend. I would return in a heartbeat.

While this auto repair shop appears to have friendly and expert staff, I would not recommend it for…read moresomeone from out-of-state because I sense that it has one de facto price for locals--that is, expected-repeat-customers--and another one for other customers. One way to overcharge customers is by working on two cars simultaneously and charging each customer individually. Another is to round up labor charges at the margins. The dealer charges a 4% credit card fee and $100/hour for labor. But as the above examples illustrate, my concern is not about the de jure hourly rate, just the basis on which they were applied. If you're not price sensitive--and this is the only auto dealer that I believe is currently operating in Jeffersonville--I would not hesitate to recommend this dealer even if you are an easy mark. As for the recently closed other auto repair shop in Jeffersonville, my family used him for many years and never had such an experience.