If I could make this a negative star rating I would. Beware, do not trust the service team, they are not there to help but to get as much money out of you and rip you off! I have to share an experience with you all. My son, bless his heart had a moment where his brain left his body. He had been told he needed to "top up the oil" on his 2022 Jetta GLI, instead of adding a quart, he added 6. Yes, he overfilled the oil. He realized his mistake immediately, once he turned on the vehicle. He did not drive it, as the check engine light came on and the vehicle had smoke coming from the exhaust. He was in the parking lot of Canadian Tire in Maple Ridge where he had bought the oil. He called seeking help, we advised him to get the car into a service bay there and have them drain the oil. This was done, the vehicle moved approximately 50 feet with too much oil in it. Canadian Tire advised him, its still smoking maybe let the oil burn off. The check engine light was still on, so we were concerned. Across Lougheed Highway in Maple Ridge from the Canadian Tire is the Volkswagen dealership, we thought, best have a brand specific mechanic take a look at it. We took the vehicle, now overfill drained, fresh oil across the street to the dealership. This was Tuesday August 5th. Left the vehicle at the dealership as service was closed for the day. The next day, no help, was told we didn't have an appointment so not a priority, understood. They said the service light was not flashing so if we needed the vehicle we could take it as it was ok to drive. The day after that, Thursday, in the afternoon they start to look at vehicle. There was no further update on Thursday. Friday morning no call or update, I call and leave a message and send an email. Then at 1pm Friday I receive a text message with recommending additional service. The recommendation was "Cylinder Block Assembly - Engine - Connecting Rod: disassemble engine to inspect. - QUOTE - $23,237.87. The check engine was not flashing, the dealership told us it was safe to drive, but then quotes $20K+ for repairs? I wanted a second opinion, so on Monday August 11, I went to Maple Ridge Volkswagen, paid in full for the diagnostic work and advised I would have a tow truck come to pick up the vehicle the next morning. I confirmed the name of the towing company and was told by the team at the service counter, no problem. I contacted a mechanic who we have used in the past, he made the arrangements for a tow company come to pick up the vehicle and bring it to him. On Tuesday when the tow truck tried to retrieve the vehicle, the VW dealership would not release the car stating it was not paid for. This was not the case. The tow truck driver wasted over an hour of time arguing with the VW dealer to get the vehicle released until a staff member finally said oh yeah that is paid its good to go. We were charged extra for the wait time. The Jetta was taken to our mechanic who inspected it, cleaned the airbox, PCU, intercooler/intake tubes, replaced filters, reset service and check engine light. Advised that he could not find any damage, yes there was some oil overrun, but it was now cleaned and flushed out. He believes that a couple of good drives and the little remaining smoke will clear. Total cost, which included a $160 tow from our mechanic $946.40. Wednesday my son drives this vehicle to work, approximately 20km, no issues, no smoke no lights no problem. Now two months later of daily driving an no issues, no leaks, no lights or concerns. I have to ask, why would Maple Ridge Volkswagen quote repairs at such an excessively high amount? Where they just trying to take advantage of someone in a bad situation? What was the intention here? After contacting the dealership (General and Service Managers) and VW Canada the Service manager reached out to me. His explanation was that they were busy and this was simply a lack of communication. I am not sure how what we went through could be considered simply a lack of communication? To me they either were hoping I would blindly accept the $20K quote or say scrap the car we cant afford that and then clean it up and sell it on their lot. I don't know I am just assuming. Maple Ridge Volkswagen did refund me the $207 for diagnostics that they charged, since they "wasted my time". I do think they should have also covered the cost of the tow to the shop, if Maple Ridge VW had actually inspected and fixed the vehicle the tow would not have been necessary. Only because of Maple Ridge VW trying to rip us off that we had to go to another mechanic. I wanted to share this, many have heard mechanics will rip you off - some will, others will not. Get a second opinion. I will recommend Precise Automotive on King George in Surrey to any and everyone - Andrew - thank you for helping us out and not taking advantage of us. And most of all stay away from Maple Ridge Volkswagen if you don't want to be screwed over! read more

Last year I had weak AC (not even cool air coming out) and a drivers seat that no longer heated (for use in winter). Took it to VW service. Was charged over $400 and told by the shop manager, the seat needed a new element (cost crazy $'s) and the AC compressor was failed and $1800 to replace, said they checked everything on the AC and it must be the compressor. So this spring, I found a local shop (in Coquitlam) to look at the AC, they checked the AC coolant and found it to be 66% down in coolant. They topped it up, put in a dye to check for leaks, charged me just under $400 for the work and the AC have been blowing so cold I have to turn it down!!! I will never use this dealership for service and even think of buying any car from them!!! I will let you who read this, decide what you think is going on at this dealership. read more

Excellent regular maintenance service and a clean car which I really appreciate. Thank you.

Doug was AMAZING!!! My seatbelt was locked and would not move. After trying dealership after dealership and no one offering to help, Doug had no problem coming out to take a look and solving the problem! His customer service was impeccable and he went above and beyond to provide solutions to the problem. I highly recommend Maple Ridge Volkswagen for all of your mechanical needs. read more

there service is too bad we bought car from them and it was so flithy and very next day it started showing engine light After complaining , they were not ready to take back and help us never suggest to buy from them read more

We recently purchased a car from Maple Ridge Volkswagen. The experience was excellent. The salesperson, Tristan, was so helpful and accommodating. Everything was explained in detail on the car. The upfront pricing from the manager was exactly what we needed and appreciated. Cam in the business office was so helpful in choosing options for the vehicle protection and warranty. We will be buying our next Volkswagen from maple Ridge for sure. read more

Buyer Be Warned! This is an update to my original review. I've been trying to get my Driver side door reflector for almost a year now. I've been in multiple times and have called multiple times; All I've gotten from this dealership each time was a promise to give me a call once they order the part in. I've never received a call back! They still haven't given me the opportunity to pick up the free gift upon purchase of the car. Like I've said, I've been in multiple times and have been told I need to contact my sales guy, who seems to never in at that times I'm in and never responds when I contact him directly. I'd recommend not shopping/buying your car from this dealership since there followup is horrible! At this point I've reached out to a real dealership, OpenRoad VW, and they've already ordered this part for me and schedule me in for installation. read more

Great experience meeting with, dealing with and buying a car with Jon at Maple Ridge VW. He was friendly, knowledgeable and delivered a great experience. Right from the beginning, he was up front, understanding, no pressure and just a great genuine person which unfortunately is rare in today's world. Go see Jon if you're in the market for new or used. read more

I cannot express my gratitude enough towards the team at Volkswagen Maple Ridge. A special mention to: JAMES ADAM SCOTT From the first car I bought from them in Canada to my upgraded SUV these three have made it happen for me. Emotionally, Mentally and Financially they were really thoughtful of my choices and what is best for me. I am yet to come across another team who is so thoughtful of their customers. Thank you guys and hope to keep coming to you as and when I grow in life to upgrade my car..... Best of Luck ... Keep Rocking read more

Felt like they really listen to your needs and wants and helped me find the car I was looking for. Adam was super professional and was able to make us a really great deal on the car and even offered to get us winter tires because we drove down from Pemberton to get our Jetta. The finance team was also very thorough explaining the details of our new car loan as it is the first one for us, I didn't know the process was so easy. I would highly recommend anyone looking to have their vehicle needs taken care of to go see the team at Maple Ridge Volkswagen. would give 6 stars if that was an option, thanks guys! read more

Most inept service dept I have ever dealt with. Failed an out of province vehicle on a BC inspection. I fixed all the items, even the ones they missed and misdiagnosed. Now they have found a new item. According to the inspection manual, it's not a fail. I showed them the page from the inspection manual. They won't budge. They are making up their own inspection criteria, and that is not only wrong, it's illegal. Will be following up with the inspection authorities. read more

Ian Speckman from the Maple Ridge Chrysler Dodge/Volkswagen and Fiat dealerships called me last night. Ian apologized right off the bat for Rob's behavior towards my wife and family. We are going to meet with Ian next week to discuss the events and see where this goes. I am optimistic we can come to an agreed upon resolution. I am told the bailiff and the seizing of the car is now a non issue and will not happen over a $200.00 bill, in-fact he said this should not have happened this way over any amount. I believe we are on the right track with this one and I look forward to meeting with Ian next week. read more

Buyer beware is the main lesson learned from dealing with this dealership. Make sure you go with a person who can provide sober second thought as there appears to be little or no conscience shown by this dealership. If you are young inexperienced with the car buying process this will not end well read more

It has been months since we obtained our new VW from White Rock. They were awesome, yet somehow I still have a bad taste in my mouth from our Maple Ridge experience. I can honestly say they were the most ignorant people to deal with. It has been months and we still talk about those guys, but never in a positive way. You know it is bad when I add to my bad review later on in hindsight!!! It's true that word of mouth is paramount - we have referred two friends to the White Rock Volkswagen and they have had identical treatment to us. Moral of the story, avoid Maple Ridge and take the drive to White Rock. It's worth it. read more

Went to this dealership to look for a replacement vehicle with my brother-in-law. Sales staff were very helpful and up front about the used car my brother-in-law was considering. He ultimately chse to get a new car at this dealership primarily over their willingness toward full disclosure and willingness to bargain. read more

This place has continued to frustrate and ignore me. I bought my car just after the DSG fluid change should have been done, asked them if it had been done and was handed paperwork saying all checks had been done (certified pre-owned). Found damage to the exterior of the car and had them fix it, car was never ​detailed properly (toe prints still on the window after 3 details). I also had the DSG fluid changed shortly after, as I wanted peace of mind and had lost trust in the dealership ($500 service). Fluid was never changed. This could of let to a transmission failure which could of cost me an absolute fortune outside of the warranty. The GM, Lorne is very rude. Massive shame because i love the car, but will move onto lexus soon. read more

Horrible service and easily the worst car buying experience

Staff told my wife and I that it was 0.0% interest of 2015. 2 weeks later called and changed the interest to 2.9. Insulted my wife's credit Changed interest to cost $2500 out of our pocket Ignored all phone calls Ignored all emails Ignored all faxes Salesman told us to buy 2015 instead of 2016 because of the difference in interest rate Very pushy No stock Thankfully Vehicle Sales Authority in B.C. is investigating Thankfully the BBB is investigating I would avoid this company at all cost!!!!! read more

I traded my car in for a Volkswagen jetta tdi and I had great service by David and Chris. They gave me all the info I needed and did everything to help me get what I needed. They even are helping with cleaning seats better to my standards and making sure I am happy. They took the time to make sure I had everything I needed and called right away. I was pleased with the service. If you go and are looking to buy from Volkswagen maple ridge ask for David or Chris. Thank you for making the trading and getting a new car easy Rachelle read more

Do not shop here. We bought a tiguan and have been spending two months chasing down repairs. Service manager agrees to some repairs. never calls back. Some new guy named Rob Reavely starts dealing with us, he refuses to meet with us, says he is too busy, all he will accept is pictures of the damages we told him it is unreasonable to take and send pictures of the entire car, and that we would come to him whenever and wherever was conveienent for him. He still refuses to meet and see the car. What kind of management does not meet with customers?? He says if we want his help ( we have no dealings with him or even know who he is) that all he will accpet is pictures. His service manager as well as the salesman have both seen the car multiple times, what does he need pics for? When we asked him to at least fix what the service manager had already agreed to fix he said no that it was up to him and he wanted pictures... He even told the dealership to not deal with us at all, and to boot we bought the extended warranty. What typer of business does that???? where are we supposed to get our car fixed?? They have messed up on financing on two cars we bought through them, we showed the salesman and the service manager damage that came on the vehicle and they just try to say that is how they get them and that they all look like that. WE had an oral agreement with Chris to get some of the damage repaired, and he never called us back. Do not buy from here, or any dealership under the Maple Ridge Auto Group. They just want your money then they dont care once you have left the lot. GO ANYWHERE BUT HERE!!!! read more

Had a very high pressure, negative sales experience at this dealership. Watch out for their BS Additional Dealer Markup. I paid $1500.00 extra on my new car without even realizing it. Very unhappy with the sales dept here. read more

purchased a vw gti from maple ridge volkswagen in 2010. great car and the salesman was very helpful. since then have had several problems with the service at this dealership. most notable the tires i purchased with my car were cheap chinese substitutes for what should have been pirelli tires. the performance of my car was substandard on these tires. vw openly admitted that they had given me the wrong tires when i became aware of the problem, however i then had to fight with management for the next 3 months to get the tires i had paid for. i made many phone calls trying to talk to the the general manager - he never returned my calls. not until i threatened legal action did vw give me what i had paid for. beware purchasing a vehicle from this dealership, there seems to be something fishy going on and a possible sceme to switch tires on vehicles. the general manager is completely incompetent and i will be making an official complaint to vw canada and the owners of the dealership. very dissatisfied with the level of service i've received. will not be purchasing another vehicle from this dealership and after the sress and annoyance it has caused me i'll think twice before buying another volkswagen. read more

I bought a new Jetta TDi at Maple RIdge VW and found them to be pretty good. I shopped at 3 other VW dealerships and they offered me the best price and I got Airmiles (love my airmiles!!!). The sales staff was great and I really liked the guy who did up my contracts. I would recommend this VW dealership to anyone looking for nice people and a place to get the best price, I did. read more

Very high pressure sales staff, will tell you any thing to keep you there. DO NOT give them your keys for your trade in, you will only get a run around when you try to get them back to leave. Know your prices before you go in, the sales staff doesn't know there own prices. I went in very interested in an Audi TT on there web site for 38,600 they tried to get me to pay over 40,000. Be very aware when going to this dealership. read more

Be very very careful before buying a vehicle at Maple Ridge VW. They get you all worked up and excited and have you sign things without being able to read over. They keep you for hours so you are just glad to get out of there. Oh, your paperwork will arrive in the mail a week after you have bought the vehicle. That is when you find out what interest rate you are paying and how much for the car. The whole time your in there it is about what payment you can afford . . . not the price of the vehicle! No safety inspection is included. I have bought two very expensive vehicles from them and now they just sold my boyfriend a vehicle in which they hid a broken Grill and bumper, a missing fog light and a burnt out headlight! If you try to argue with them about fixing the vehicle . . . sorry, it's yours now! read more