Update: Service Manager (Ammar Ahmed) replied me to explain the issue what happened and offered to replace those connectors without any charge. As West Coast Toyota had acknowledged the problem and resolved the issue, i am very much happy to continue my business with them. After that visit, I went to West Coast Toyota two times and received outstanding service from them. On January 9, 2026, I visited West Coast Toyota to replace the intake camshaft timing gear assembly on my 2013 Toyota Venza AWD (2.7LT). The repair was done well, and I'm satisfied with that work. To perform the job, technicians removed the ignition coils, breaking 2 out of 4 black clips (photos attached). They sealed the ignition coil clips with melted plastic but didn't inform me. I discovered this at home after pickup and left a voicemail for an explanation. Mehdi called back, saying the technician was off until Monday. On January 12, 2026, they'd follow up. Receiving no call by 10:30 AM (service opens at 8:30 AM), I went in person. Another advisor directed me to wait for Mehdi. Mehdi consulted the technician and explained the clips are fragile due to the car's age, and the seal is an improvement. I disagreed, noting many older cars have intact clips. I mentioned my plan to replace spark plugs at home, now impossible due to the seals, forcing me to use the dealership for this easy work. I requested a discount for their spark plug service; Mehdi refused. I pointed out the lack of notification or invoice note. He said he wasn't present at pickup, so he does not know anything. He suggested speaking to the service manager, but the manager was absent that day. There was no admission of fault, which I found unprofessional for a reputable Toyota dealership. Mistakes happen, but customers should be notified to avoid surprises and build trust. Otherwise, it raises concerns about other undisclosed issues. With no choice, I booked a spark plug replacement appointment without any discount. By the way, I'm happy to service there but disappointed by the careless handling--perhaps due to the car's age or for not purchasing the car from them. Service departments drive significant business, so customers deserve better. I anticipate a generic response asking for details; I'll email them. I will update my review according to the response I receive. read more

If you are WHITE, this dealership is just like any other dealership to you. If you are ASIAN, this dealership will still take your money, but patronize you every step of the way. From sales to finance to service. read more

** Updates** With the business owner's comments, I can definitely see what kind of customer services they are providing. Be aware. We purchased a new Toyota bZ Limited AWD from West Coast Toyota on March 18, 2026. At delivery, we were only provided with one key fob because the dealership had misplaced the second key. This was documented on the purchase agreement. What should have been a simple issue turned into a nearly two-month ordeal with no resolution, no proactive follow-up, and extremely concerning conduct from management. On May 8, 2026, during a service visit, we spoke with Gord Zilkowsky (New Vehicle Sales Manager) to ask for an update. He informed us that the replacement key was only being ordered that day because he had been waiting for the missing key to "turn up," and stated that keys are "often misplaced" and usually found later behind cabinets or elsewhere. Frankly, hearing a dealership manager casually describe misplaced vehicle keys as something common was alarming in itself. We raised concerns that there was still an unaccounted-for active key potentially capable of accessing our vehicle. Gord completely dismissed the concern, stating: * "It's not a big deal, keys get misplaced or lost all the time." * "There are no safety concerns." When we compared the situation to someone potentially having a key to his house, his response was: * "Good luck with that, you can try." We then directly asked whether he cared about our safety, and his response was: * "No, I don't care about your safety." That statement alone was shocking and completely unacceptable from anyone in customer service, let alone a sales manager representing Toyota. After the interaction, we contacted Toyota Canada Customer Relations and opened a formal complaint. The representative advised us to request proof that the replacement key had actually been ordered. When we asked the parts department for documentation and Gord was informed, his response was: * "Are you serious?" We also later learned that our contact information had been shared with a third-party service provider without our authorization, as they explicitly told us they obtained our information from West Coast Toyota. We submitted a formal complaint to Randy Saunders regarding Gord Zilkowsky's conduct, unprofessionalism, dismissive attitude toward safety concerns, and the handling of this situation. To date, we have received no response whatsoever. Toyota Canada's response was also disappointing. We were essentially told that dealerships are independently owned and operated, and that Toyota Canada does not have control over dealership management or customer service matters. As customers, that response offered little reassurance or accountability from the Toyota brand overall. This entire experience raised serious concerns regarding: * Customer safety and accountability * Internal key control practices * Professionalism from dealership management * Respect for customer privacy and personal information We expected significantly better from both West Coast Toyota and the Toyota brand overall. read more

We had an amazing experience buying our brand new Toyota Corolla Cross ! Damian was fantastic, easy going, friendly and super knowledgeable. He took the time to answer all of our questions and helped us find the perfect vehicle . If you're looking for a vehicle, we highly recommend going to see Damian at the Pitt Meadows Toyota Dealership! Shout out to Diane in Finance, she was wonderful and made the whole purchase easy peasy! read more

Just drove off of the lot with our second car purchased from Adam! Just like the first time around, he was great at helping us find exactly what we needed and was always quick to reply. He's also helping us book in for services post-delivery to ensure everything is exactly how we like it. Although we hope to be in this 4Runner for quite some time, we will always go back to Adam and recommend him to our family/friends. read more

worst service ever, wandered around for over 30 minutes without one-person approaching us. Don't waste your time, they don't care, probably too popular. Such a shame read more

I would have provided less stars but the manager and sales person we dealt with initially were fantastic. everyone was super wonderful when we put a deposit on a vehicle but when my 81 year old mother decided to purchase her Toyota closer to home, no one especially the manager on duty that day, Oct 25, 2025, could not be bothered to provide a refund. Excuse? just too busy and only came out when I asked again why I was still waiting 40 minutes later. read more

Amazing service and attention to detail, Enke was responsive and quick to answer any questions i had

1st issue: they tried to give me less then my car's worth even after I told the salesman (Mark) that the claims were purely cosmetic, and that a different dealership already quoted me at $17,500. I walked out feeling pretty bad about my situation, simply because Mark would not listen, and kept implying my car was worth less than it is, and somehow made me feel uncomfortable like I was a liar (power tripping like usual salesmen.) When I was in a customer service role I was taught "the customer is always right." What happened to those days? Also if you are going to sell cars for a markup, then I expect my car to sell for the value it's worth as a trade in. 2nd issue: I let them test drive my vehicle for no reason, as Mark would not even attempt to negotiate prices. He didn't even bother talking to the manager the second time. I was also not given a quote on my car either after they test drove it. He wasted a bunch of time getting his manager ready to test drive my vehicle, that I could have used test driving that vehicle, since it took him 20 minutes to have all the paper work photocopied, and by the time it was done there was only 3 minutes left until close. All I got out of this pointless trip was lost insurance papers and wasted time and gas. He obviously did everything he could to shorten the test drive time. I came all the way out there from North Vancouver, after he promised to talk numbers IF I came in. Why don't they talk numbers over the phone instead of wasting people's time and gas? I'm absolutely sick and tired of dealing with power tripping money hungry people. There's no way you guys can not see the problems here. Want a tip? Stop acting like you have authority over your customers. Sure you can make someone else feel like they are less, but do you think that's a good thing to do to kind/ nice people? Your employees need training. 3rd issue: This exact model car 2018 less mileage and clean title more maintenance was selling in Victoria for $25,500. (They are still going to replace some things, but oils/ fluids should be changed too just like at the good dealerships.) I'm so sick of dealing with car dealerships. This experience has made me never want to buy a car again. edit: tells me to file a complaint to their email, but can't even do that as they don't accept messages from people who aren't on their contact list. Ridiculous. read more

My car broke down that I bought from here less than two months after buying it. I had to get it towed to the shop and then Uber out to the shop since I don't live nearby. They didn't cover the tow or Uber which I find frustrating after only buying the vehicle 2 months ago. I will not take my car back to this location read more

The personnel at West Coast Toyota Long Beach are everything you'd want in terms of customer service. Everyone was warm and inviting. Dianne, Stephny and Mac (the new kid from NY). He's only been with the location I do believe he said for 2-3 months. After my 2022 Camry purchase Mac sat aside 30-45 minutes to walk through all of the bells and whistles with my new vehicle. It really helped and I've never had a dealership make sure that I understood the vehicle I was purchasing and how to operate. Mac' even welcomed me to come back if additional orientation was needed. Stephny made the signing process effortless and didn't let me have it when I messed up on the contract paperwork which we had to start all over because it was for DMV and any mistake would be rejected. Dianne attempted unbeknownst to me to the process easier but my credit union made it more difficult but Dianne did her thing and was extremely responsive to all my questions and were answered with immediate punctuality almost with a sense of urgency. Very rare treatment coming from customer service. All 3 have the patience saints and are the cream of the crop in terms of a team like Phil Jackson, Michael Jordan, and Scottie Pippen!! Don't ask me who's who but they're all equally incredible. Thank you for my beautiful 2022 Toyota Camry Nightshade and your attentiveness. God bless read more

I recently purchased a vehicle from this dealership. It bothered me that the salesman failed to disclose their full inventory to us when we originally asked for the availability of a certain colour. I only later discovered that there was in fact a vehicle which fit my original description, but this was not revealed to us until our transaction for a vehicle of a different colour was completed. It felt shady and dishonest by the dealership and salesman. I also completed a drop-in vehicle check-up for the first 1,000 km on the vehicle, which was only supposed to take an hour. This took much longer than expected and just seemed like they didn't have their act together. Overall, I was disappointed with the dishonesty by the salesman. If we he was upfront about the vehicles and allowed us to make an informed decision, I would have had a very different take on our experience. read more

What? A friendly mechanic who can book you an appointment too? Hells yeah. Had a wonderful experience with a man named Arthur, who thoroughly explained to me how the clanking noises in my car came about. And proved that Openroad Toyota in Port Moody did a shit job with my $250+ routine car "maintenance". I don't know what the hell they were "maintaining" now that I think about it as a car should not be making noises when you drive it away from a service appointment. Thanks to Arthur and the Westcoast Toyota mechanics, no more noises and brake pads replaced! I know most people who work in customer service really don't give two shits about you, but that man really came across as he cared about my car and my business. And he did that through the telephone. BH reported back that he got treated well in person too. I might add that they charged a fair price too. See my review of Openroad Toyota Port Moody for more info. Definitely will be a return customer now as we give our car some regular lovin'. read more

Having purchased a new vehicle every two years for more than 30 years we have never found a dealer we would recommend to a friend or used again ourselves. That has all changed now because of the amazing people at West Coast Toyota. Both the manager and our sales rep. Mason Poloni are excellent. Knowledgeable and professional and very helpful and patient during and after our purchase of a 2021 Venza Hybrid, We will be recommending them to our family and friends with 100% confidence. We love our new Venza!! read more

Totally positive experience recently buying a car at West Coast Toyota. Kalim helped me get the exact car I wanted at the exact price I asked for. Definitely will go back. read more

This is later than I wanted but hopefully it helps someone. After seeing their add for a 2016 Tacoma, we drove over from Richmond and had a look. The truck was in good shape and after a long discussion with the salesman about how good the dealer was, we decided to buy it. We should have thought about it some more. We were told it was a Toyota Certified vehicle, but we're not sure about that anymore because the dealer didn't/wouldn't show us the paperwork to prove it. Before buying the truck, my wife noticed a water leak from the back window. Our salesman, Mark, assured us it was from the rear window, but it wasn't. It was from the 3rd (high center) brake light, that was a known issue. If it hadn't been for my wife noticing the leak, we would have been on the hook for the repair as the warranty was a month from expiring. After the repair, we picked up the truck and took it home. ON THE WAY HOME, I noticed the driver's side seatbelt didn't work properly. When I took it to Richmond Toyota, they fixed it and told me that in repairing the brake light, Westcoast had messed up the headliner and trim enough to interfere with the seat belt. Ugh. By February, the truck's battery died and while waiting for a jump, I called the salesman, Mark. He basically said that batteries die all the time, and for multiple reasons, so there wasn't much he could do. I asked them for the test results of the Certified checklist for the truck. Gord, the manager, said there wasn't one and that the mechanic just had some hand written notes about the truck. He sent me a photo of it...not very confidence inspiring, as it just said "battery OK". I then asked them to pay for the new battery as a goodwill gesture, but they wouldn't. Needless to say, I will never go there for any future service or purchases and never suggest them to friends or family. I've also removed their dealer name from my truck. Try Richmond Toyota instead. Their Service dept has been fantastic with my truck! read more

Bought a new car from them 5 years ago and have been taking the car there ever since. BUT NOT ANY MORE. The quality of their work is very poor. As a matter of fact, their quality of work is as sloppy as a back-yard mechanic at best. Two out of three service advisors are rude and incompetant. Consider yourself lucky if you did not get bullied by the woman who sits in the small room. Their technicians can't be bothered to wipe off their hands before getting in your new car (see picture). Most often the steering wheel or the interior is soiled by the technicisns dirty hands. But I guess, losing one customer is not such a big deal to them. As for me, I'll take my business elsewhere. read more

The team at West Coast Toyota is fantastic. I was looking for a very specific car that was hard to find. Gord and Robert worked super hard to find the vehicle in another province and made all the arrangements. The buying process was pressure free and a pleasant experience. This is my 2nd Toyota purchase at West Coast. I will definitely be back. read more

Just picked up my brand new 4Runner today!! I went to two other dealerships before West Coast Toyota. Robert was our salesman and we couldn't have asked for a nicer, not pushy, honest guy. We got a very fair price for my trade in. Robert was very thorough explaining and helping us set up our Bluetooth and all things new with the car. I will definitely be recommending him and West Coast Toyota to family and friends. read more

If you want hassle-free, straight forward, reliable and efficient customer service, look for Mark Fernandes for your next car purchase.

Bought my Highlander here and take it here for regular service. Always pleasant to deal with.

I had my car serviced on Jan.29th and I want to commend your service advisor Brent as being excellent. He went that extra mile to give me information I was in desperate need of. It was the first time I was at your service department and it made me comfortable enough to want to return for the next servicing of my car read more

Just picked up my Forerunner yesterday and had the best experience ever dealing with a car dealership! My Salesperson, Kelly was amazing! She really made the experience an awesome one! From sales, to Finance, to insurance, and even the Sales manager, Gord. Everyone on the team was wonderful! I really felt great leaving with my brand new Forerunner! read more

I always receive great service in a timely fashion. The staff are friendly and knowledgeable and have gone out of their way to accommodate me every time I have phoned. I once lost my drivers license and one of the staff found it and promptly called me. They took out of my satellite radio out of my former car when I purchased my new one from them even when the salesman said I had to leave it in. Can't say enough. read more