Great experience all the way around. The shop was recommended to us by Mercedes of Bellevue and we…read moreneeded to order OEM glass so that we could get all of the features including rain sensing. We had this windshield repaired previously with non-OEM glass and half the features didn't work. Our technician was very helpful in getting OEM glass approved and it took about two weeks. Once it was in stock we set up an appointment to have it installed at our location. He was on time and explained the process to us thoroughly. Once installed to test of the features and gave us post installation instructions. Great communication and workmanship. Highly recommend

They would never call you back and when you call them you will be on hold for 15-20 minutes, then a…read morecall is answered by their answering service who can only take a message. Useless!

Very impressed with staff and responsiveness so far. They suggested I pre-order parts so that I…read morecould keep my car. Parts are now I and I am dropping my car off today. So far, so good.

I would give a ZERO Stars it I could. Do not trust these people. ZERO INTEGRITY. I was a repeat…read morecustomer of Fix It Auto and have brought in multiple vehicles for work totaling tens of thousands of dollars of business. My Toyota 4runner's back-up camera was working fine when I brought the 4runner in for work. I just had and expensive system installed, 3,000 dollars' worth, just over a month ago. When I received the vehicle back, I noticed the back-up camera was not working as before, I called about the back-up camera immediately. I was told to bring it back on Friday when they opened. They made me wait until their meeting was done. Nikki then told me that the back-up camera never worked. This is a lie, and completely untrue. Fix It Auto could have just said, sorry, we hooked it back up and we don't know what was wrong with it, but instead is choosing to tell me it never worked in the first place. This place has no interest in getting things right. I will NEVER bring back any work to this facility and will NEVER recommend this place to anyone in the future. **** Update ***** I took the car back to Car Toys to fix the issue, it was the OBD2 cable, it was disconnected. Everything works fine again. Again, if Fix Auto would have just made a phone call to someone like Car Toys to see what the issue was, problem would have been fixed, but they insisted it was never working in the first place. Was at Car Toys for 5 minutes, problem fixed!

Setting up the appointment was fast and easy. The appointment was available the next day. The…read moreservice was fast and easy. The windshield looks nice and new! Thank you.

Nathan provided outstanding customer service. He reached out on the day of my appointment, keeping…read moreme informed of his arrival time. He was punctual, friendly, and thorough in answering my questions. To top it off, he left my car's interior even cleaner than before. Having never needed a windshield replacement due to a crack, I was impressed by how seamless the process was--from my initial call to State Farm, to Lynx, to Caliber Collision. Every representative I interacted with was efficient and helpful, making the entire experience hassle-free. Best of all, my insurance deductible covered the cost.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

Greg took very good care of us, responded to the phone call right away and told us where he was…read morelocated. Fixed our window the same day!

Greg Burton came highly recommended. I immediately called ASAP for same day mobile rock chip repair…read moreservice. We spoke, he thoroughly explained the services & sure enough arrived ASAP same day rendering 15-20mins professional service of perfection. I'm happy and pleased w the repair. Great service Great work Happy Customer! Sharon Mc

Over the summer the lawnmower tossed a small rock at the window and left a small ding. Figured we'd…read morereplace at some point but was very small and not worth the extra $$. My son tossed a ball to my daughter that she missed and it hit the inside window and created a big spider effect on the outer Window. From the quote to Install was one week (keeping in mind the New Years holiday and 4 day long weekend) the guys were super friendly and given covid made sure to wear a mask at all times which was very very appreciated. I will for sure be back for all glass needs!! Thank you!

This small business is GREAT!! My husband's truck was broken into while he was out mountain biking…read moreand the window was broken out. I called and they not only got him in the same day, they brought him home AND delivered the truck at the end of the day! (He had also crashed prior to finding his smashed window, and injured his back.) They've also done great work at our rental house renovation! Thank you, Covington Glass for providing excellent customer service!

For years I didn't even know they were just down the hill from me. I've been going to Speedy Glass,…read moreSafelite or Novus all this time. I had Lucky Dog fill in a window ding. They were very professional, great communication, quick, and did a superb job! Done in 30 minutes. I highly recommend these guys for auto glass repair or replacement.

Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

My daughter's car was broken into and the passenger-side window was completely shattered. I called…read moreAuto Glass the very next morning, and Paula went above and beyond to help us. She was able to adjust the schedule and squeeze us in the same day, which was such a relief during a very stressful situation. What truly stood out was Paula's kindness and compassion. She genuinely cared, offered sincere empathy, and even said, "I'm so sorry you're going through this." That meant more than she probably knows. She made us feel heard and understood, not just like another appointment on the calendar. The service was efficient, professional, and stress-free. I can't recommend Auto Glass enough -- especially thanks to Paula's outstanding customer service. We are so grateful

I had a rock chip repair on the front dash I was looking to get repaired. First, Super helpful…read morecustomer service when I called for a quote and about availability! The person on the phone was very knowledgeable, patient and answered all my questions. The process of haing the glass was so smooth. The technician showed up at my house at the scheduled time and the repair took between 20-30 minutes. He was very friendly and knowledgeable. I am also very pleased with how the repair looks. The price of the repair with the technician coming to my home was reasonable and the payment process was easy. Would recommend and use Auto Glass Solutions if I neeed it!

After postponing it for several times, finally it got done…read more Dan came and fixed my window shield. Prompt and professional. Glad to do business with them.

I've used Autoglass Solutions to replace my windshield twice, and they've always been incredible…read more Paula handled all email communications and was very responsive and made sure I was aware of what to expect. The pricing is very reasonable for a complete windshield replacement. Dan was an incredibly quick and helpful technician. He made sure I was aware of all the changes to my windshield, the problems from previous bad repairs, and future steps once the car is ready to be driven. He even let me know of additional parts that will need to be replaced next time I need a windshield replacement. This is my second time working with him, and he's been such a huge help and informative technician.