Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I get what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out. read more

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on workmanship and value. They do guarantee the work as long as we own the car so that's good reassurance read more

Good quality and on time . Install was done quick and clean . They were very professional about it .

For years I didn't even know they were just down the hill from me. I've been going to Speedy Glass, Safelite or Novus all this time. I had Lucky Dog fill in a window ding. They were very professional, great communication, quick, and did a superb job! Done in 30 minutes. I highly recommend these guys for auto glass repair or replacement. read more

BE AWARE THEY CHARGE 3% FEE FOR CREDIT CARD PAYMENT!! First the good things: they answered the phone promptly and in house (no stupid call centers) and they were also the quickest to be able to schedule my chip repair, which was great. Also, it was extremely fast, as I waited less than 15 minutes for the chip repair to be completed. However, as mentioned previously they charge a 3% fee to use a credit card, which is frustrating because I don't know many people who can easily pay for a repair or replacement from petty cash. Worse though is that the chip is COMPLETELY noticeable. I've had chip repairs done before where you can't even tell there was a chip, but this is directly in my line of sight and it interferes with my driving, so it's very annoying. EDIT: the objections to the credit card fee is that it's not disclosed when quoting your "all-in" price. I get that it's a fee being charged by banks, but many businesses don't pass on that cost as an additional charge, so if you're going to quote via phone, then at least include that cost. Secondly, the more I look at this "repair" the more angry I get. This was obviously rushed - the cracks are not filled, it's not nearly the quality of workmanship I've had done in the past (and having driven for 30 years, I've had this done quite a bit) and it just feels rushed and poorly done. And being told I should spend $400 instead of $100 if I didn't like the job you did feels quite scammy. Removing another star for the ick factor of feeling scammed. UPDATE: I took this to another 5-star rated glass shop, and they agreed that the workmanship was rushed and shoddy, but there's nothing to be done about that now because the epoxy has hardened, so I'm resigned to living with this until the windshield actually cracks. Sigh read more

Lucky Dog Auto Glass - Windshield chip right above steering wheel - Windshield Installation & Repair Near Me - Kent, Washington

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Lucky dog is just absolute class. After having my car window broken into this past weekend, I was desperate for a repair, especially in rainy Seattle where wondows-down is not an option. I called the Subaru dealership and they quoted me $300 in labor. They then forwarded me to the parts department where I was unceremoniously hung up on! So I looked around for local auto glass shops. Lucky dog has tons of positive 5 star reviews. I called right away and they quoted me less than Subaru, including clean-up, parts, labor, and lifetime warranty. Even better, they had availability for me in just a few hours. I was beyond impressed by their competitive pricing and their professional associates. Going with Lucky Dog was a no brainer! My window looks brand spanking new. read more

Lucky Dog Auto Glass - Windshield Installation & Repair Near Me - Kent, Washington

Over the last several years I have had a couple windshields and now a passenger window replaced by Lucky Dog Auto Glass. Each time, they were the most helpful, affordable, and fastest shop I found when I got quotes from several places. Their communication is clear and professional, and the process for pickup and dropoff, even after hours, was smooth. read more

The service here was fantastic. I was driving along the highway and out of nowhere my windshield was struck by a rock, leaving a crack about the size of a dime (see photos). I brought my car to Lucky Dog later that day (without an appointment!) and they had me fixed up in less than 45 mins! On top of that, the staff was courteous and professional, and they are no nonsense when it comes to price (less than $75 all in). Highly recommend if you have a need to fill a windshield crack (can't speak to windshield replacements). It's like it was never there. read more

Lucky Dog Auto Glass - Before - Windshield Installation & Repair Near Me - Kent, Washington

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Quick service, friendly as well! Lower prices than the other shops too. Definitely will return.

My Car was Broken into and the Right Rear Window was shattered. Geico is my Insurance Carrier and they said to contact Safelite Auto Glass. On 11-28-21 Safelite said they could get to it on 12-13-21. Safelite authorized the use of a Rental Car from Enterprise. We were able to make a call to Lucky Dog Auto Glass and found out that they could schedule us for the next day. We scheduled with Lucky Dog and brought the car in the next day. The replacement was completed three hours earlier that we were told and we were very happy with the service we received. They even vacuumed up all the glass and made it look good. I thank Christina and Miranda for making us feel like our business was important to them. I won't hesitate to recommend Lucky Dog Auto Glass to anyone I know. read more

Best Auto Glass place around town, straight forward,, great value for your money. The two gentlemen I dealt with Mr Joe and the other guy was very professional and nice, quick and easy place to deal with, 2nd time coming back, would deal with them in the future, thank you guys for your wonderful customer service you have provided much appreciated read more

I should receive a punch card for how many times I come to lucky dog to get a new window. I'm prone to people smashing my windows. They have always been awesome through out the years I've been giving them my business. Very flexible, efficient and friendly! read more

I needed my windshield replaced after a morning freeze turned a chip into a full window crack. They quickly quoted me on the replacement and got me in within a few days! Well organized front office made drop off and pick up a breeze. Broken windows suck, it's nice when repair shops make it less painful. Both by streamlining the processes involved and fairly priced services. Thank you for not having to pay a premium at a dealership for the "customer service" provided! read more

Got scheduled in a few days to fix a small rock chip repair (smaller than a penny) for my Tesla Model Y. Thought this was great since other shops were pretty booked up. I brought my car to their shop and their repair work had resulted in a large crack in the windshield. They advised that this rarely happens and that it was just unfortunate to happen to me. A ~$100 repair has now turned into a windshield replacement around $1500. Their business didn't hold any responsibility and I'm left with a much emptier wallet. Even if this is a risk involved with repairing rock chips, I needed to report this here to make sure their track record is honest. Why doesn't the business have insurance to cover these rare instances? If I had a rock chip on my car, I would think twice before coming to this shop. read more

I had gotten my windshield replaced at a shop out of state a few months ago, and it started whistling when driving at high speeds. I called the shop and explained I lived in Seattle and couldn't stop by. He recommended I go to Lucky Dog Auto Glass to see what was causing it. I spoke with Joe at Lucky Dog who was patient and understanding, he called the guy at the other shop to get the full story, then scheduled me in 2 days later. They took a look at my windshield, found the problem quickly and I was out within an hour. Super friendly staff, easy scheduling, and the whistling is gone! I love finding auto shops where everyone I talk to is friendly, so I wanted to recommend this shop to others looking for the same. Thank you Joe and your team! read more

Amazing service!! Very polite staff. They cleaned all my pine needles out of the cowling at the base of my windshield and also vacuumed my floorboards!! I highly recommend Lucky Dog Auto Glass. read more

Lucky Dog Auto Glass - Vacuumed floor boards - Windshield Installation & Repair Near Me - Kent, Washington

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******UPDATE: 9/19/21****** Just fixed my window regulator on my own but wanted to give everyone an update on the kind of work that this place does. My brother is a diesel mechanic for Penske and helped me fix my window. He found the problem and saw that there was zip ties used to clamp the regulator basically a job done behind closed door which wasn't the proper way of doing things. In the end, this company could have been professional and said that something was broken, which they knew, and needed be replaced but in my opinion they're only out to get your money. Yes, this is water under the bridge, the owner and I have talked, but it's just sad that there are companies out there that do thing the easy way than the proper quality way. *********************************************** I'm not one to complain about this or write in but this needed to be written. My car got broken into on Tuesday 8/24/21 and I went in search for a place that could replace my drivers side window promptly. I found Lucky Dog as they were close to home and saw they have great reviews. I called and spoke to Miranda and she was able to fit me in for the same day! Very appreciative of all her kindness! Took about 2 hours to complete the repair and out of pocket about $250 for a new drivers side window replacement. (Insurance didn't cover). Took truck home and left it home. (didn't even don on me to test out the window as I assumed it was fixed) About 3 days later, I went to use the truck for the first time after getting it repaired and rolled down the window. A weird squeaky noise was coming from the window and so I rolled the window up and down another time, 2nd time around, the window busted off the regulator. I called Lucky Dog (as I was already on my way there) to let them know of the situation. Got to lucky dog and Miranda and the tech that replaced the window came out to diagnose the window. Sure enough, tech says that the window has come off the regulator and would need be replaced. He also said that he tested the window 5-6x prior to releasing the vehicle to me. But, in all honestly, I think it's pretty baffling to me that it broke after its 7-8x rolling down. He also said that, "this happens to regulators when cars get broken into." In my head, I'm thinking, if that was the case, why didn't they catch this earlier and inform me it needed to be replaced from the get go?! Miranda was kind enough to try and help me find the part by calling auto store around, as they didn't have it in stock, and confirmed that they could fit me in for same day repair if I could find the part and bring it there. Little did she leave out that it would cost an additional $150 for them to fix it! Along with me having to purchase the part! I backed out of service and went to other options. All in all, the window should've been replaced (regulator and all) from the get go, especially for the price that was paid and tech history known about car break ins and window replacements. (I paid $250 for a whole windshield replacement and come-to-home mobile service on my other vehicle in the past with another company, and yes, I tried to find that previous company used but guess they went out of business so Lucky dog was the next best thing.) Customer service was good, however, I don't think I'll be using lucky dog again or recommending them! read more

Lucky Dog Auto Glass - Zip ties used when they're not supposed to even be there. - Windshield Installation & Repair Near Me - Kent, Washington

Excellent experience. Lucky Dog was the cheapest quote I received and had the quickest turnaround. Just under 2 hours from drop off to completion. Owner Joe was a pleasure to work with. Highly recommend. Steer clear of the big names and give this local business a try, you won't be sorry. read more

This business was amazing. Got me in same day I called . They replaced my driver side window due to a breakin - cleaned all the broken glass. Definitely appreciated the great customer service! read more

The team are responsive and professional. My windscreen needed replacing and the team did the work within 24hrs. However, a problem arose 4 months later and again the team took care of it in a timely and professional manner. read more

We were very happy scheduling our windshield replacement with Lucky Dog in Kent! Dropped off the car, ensured that the correct windshield was available and their over-the-phone estimate was exactly what I was billed. And by paying with cash, we saved money. Now our car is perfect and looks like new again. read more

Great service. Friendly front desk. It was done when they said it would be. They vacuumed the broken glass too.

Like most of us, a rock hit my windshield on the freeway. Lucky dog booked us the next available day and finished the same day. Window looks great. Recommend 10/10 read more

When I got a rock chip in my windshield, I knew I wanted to try to use a local business for my repair. I hit up Yelp and found great reviews for Lucky Dog Auto Glass. As a dog lover, the name spoke to me, so I knew I had found a winner. Even better, the price spoke to me. I called around and got a couple of quotes, and Lucky Dog was the best. All that sounds good enough, but it gets even better. Joe came out to my office the same day to make the repair. He was friendly and stuck to the price he quoted me - it included all of the work, taxes and everything. Joe repaired my window quickly. About 20 minutes and he was done! I can still see a mark where the chip was, but I don't have to worry that it will spread or crack. I would definitely recommend Lucky Dog Auto Glass to anyone who needs glass repairs. Joe was professional, affordable, and friendly. Thanks Lucky Dog! read more

Joe was very accommodating, helpful and responded quickly. They replaced four windshields for us and we are pleased with the service we received. read more

I went in on 10/6/21 to get 3 rock chips repaired. They took me early and got done quicker than estimated time There was confusion with my insurance, but they worked with me and my insurance while I was still in the shop to make sure all 3 were covered and I didn't have to walk out paying anything out of pocket. Excellent customer service and very friendly staff. Would definitely recommend Lucky Dog! read more

This a review for actually not doing anything here. I had a mini stone strike on the free way and I came here on an emergency mode. The technician took a look at it and told me that it was actually coincidental that the burst I saw came from some existing filling so he doesn't recommend me to do anything - I appreciated their expertise and honesty. read more

Good people. Had a ding repaired on my front windshield. It was a difficult one since it was basically 2 rocks bear touching. read more

Called for an estimate and to schedule an appointment. They got me a quote in minutes and had me come in the same day. Said 2-3 hours and they had me done in 2. They even vacuumed my car a little which I wasn't expecting but much appreciated. Tip; If you have any chips the size of a quarter or smaller get it fixed ASAP, it's not that much. I didn't and had to replace my whole windshield. read more

My car was broken into, busted door window. I called around to at least a half dozen places, prices ranged from high $300s to nearly $500, and it was a three day to 2 week wait. I actually called Lucky Dog on accident thinking they were someone else, but they could get it done the next morning and for less than $300. The fastest and best price. Kind and professional. I appreciate them very much and would recommend them. read more

I got in at 9am and it took maybe less than 30min for a rock chip in my front windshield. I came here since they had many great reviews online. It's agree after today's visit. A nice lady works in the front office. The owner provided me detailed info and that chips can be filled, but not 100%. It will still be slightly visible. I knew that from past vehicle experiences. Yet, glad he explained thoroughly. Nice little locally owned business. It cost me over $66. A totally reasonable cost. Thank you! read more

Lucky Dog Auto Glass - Waiting area - Windshield Installation & Repair Near Me - Kent, Washington

Friendly service and did a great job fixing a rock chip that was right at the center of my field of vision. They were able to get me in the day after I called and their price was less than half of the ridiculous quote I got from SafeLite. read more

These people are great. We had a small ding that turned to a bad crack that we wanted to get replaced before heading out of town. They gave us a great quote and a killer time frame so we gave it a shot. I drove in and they got started and finished well within the time window. The price was great, the work was professional, the vacuumed out the car and I left very satisfied. A+ in my opinion!! read more

They were great! Our car got broken into and window shattered. Their pricing was more competitive - lower than other places we talked to. And they were able to get us in the same day. The work was high quality and they friendly and efficient. Definitely recommend! read more

I give them 5 big stars! We had a broken window in our RV, I had called 15 local companies, the RV dealer told us they were looking at 12 weeks. The folks at Lucky Dog Auto Class were outstanding, the young lady on the phone was sweet she went above and beyond to make sure they could help us. We made an appointment for measurements the man was friendly and professional,  he told my husband they could get the glass in a few weeks! They called when the glass was ready and made an appointment within a week. The glass took an hour to put in. I am so thankful it was 1/2 the cost of the RV dealer and only took a few weeks. Thanks a ton Luck Dog Auto Glass. read more

No wonder these guys are 5 star!!! We had a break in and they had broken our front passenger window. And I looked around and found this company on yelp, and I'm so glad I did. They were very professional, down to earth, and extremely friendly!! They vacuumed and cleaned every piece of glass as well I will definitely recommend them!!! Thanks for the great job guys read more

They've replaced two of my windshields in the last 6 months and are super speedy, professional and affordable! Way better than other companies I've used in the past! I was able to get an appointment several days sooner. They worked with my insurance swiftly and with no hassle to me at all. Not to mention I prefer supporting a local company. read more

The woman at the front desk was very friendly and that is a plus in my book. They got me in the same day and the price compared to some others was much lower. When I told one of my friends where I went, he said had used Lucky Dog also and would recommend them. It's nice to know if I ever need them again they're there. They did great job!! read more

Everyone at Lucky Dog Auto Glass was friendly, professional and helpful. Mirenda at the front desk was courteous and experienced. Their company had the best reviews in the area and was the reason I chose them over other well known corporate companies. The service provided lived up to those reviews! Other than driving literally 5 minutes out of my way from work, zero effort was needed on my part to have my rock chip repaired quickly and efficiently. Thank you Lucky Dog Auto Glass! read more

My passenger window was broken into. After researching online for an affordable place they got me in right away and the window replacement was super quick! Would recommend to friends and family! They even vacuumed my entire car since the glass was a mess. 10/10 would recommend for a fast, reliable, and friendly service! read more