Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

Five requests went out. I got two good responses but the location of Klak and his previous reviews…read moremade the decision easy. His quote was very reasonable so we set up a home appointment. Usuf was on time and well equipped for the job. After removing the windshield he realized he had the wrong replacement. In 2014 there were two Rogue models and he had the other one. He replaced the old one temporarily and rescheduled for the next morning. This time things went smoothly and he got the job done. It looks great and the price was more than reasonable. We shared some good conversations and he shared his training and experience. He definitely has the know and the tools. Highly recommend!!!

Thank you. Best value, best price, very professional and would highly recommend his service over…read moreany other place out there as you will just pay more, you will have to go to get it fixed. KLAK is the way to go.

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on…read moreworkmanship and value. They do guarantee the work as long as we own the car so that's good reassurance

Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

Over the summer the lawnmower tossed a small rock at the window and left a small ding. Figured we'd…read morereplace at some point but was very small and not worth the extra $$. My son tossed a ball to my daughter that she missed and it hit the inside window and created a big spider effect on the outer Window. From the quote to Install was one week (keeping in mind the New Years holiday and 4 day long weekend) the guys were super friendly and given covid made sure to wear a mask at all times which was very very appreciated. I will for sure be back for all glass needs!! Thank you!

This small business is GREAT!! My husband's truck was broken into while he was out mountain biking…read moreand the window was broken out. I called and they not only got him in the same day, they brought him home AND delivered the truck at the end of the day! (He had also crashed prior to finding his smashed window, and injured his back.) They've also done great work at our rental house renovation! Thank you, Covington Glass for providing excellent customer service!

This is a very well run business. Friendly staff, next level communication and excellent…read moreworkmanship. It made what started as a very unpleasant situation having my window broken out by vandals end on a more positive note. Their lobby is set up well for waiting with coffee, built in charging stations and comfortable seating. Staff communicates all through the process and even though they were very busy while I was there, took the time to help me understand my insurance. Would definitely choose this business again.

We had a windshield and passenger window replacement scheduled. Went in at the appointment day/time…read moreonly for them to tell us that appointment had been cancelled. When we showed them our valid confirmation email they just said "well I don't know, but it was cancelled". Questioning/complaining did no good. We left and found another shop (slightly cheaper too). The next day, I noticed they had still charged my credit card the full amount. Reversed it with my bank but what terrible customer service. I will never use Safelite again.

They did an excellent job replacing the front windshield of my Honda Element. Fast & efficient!…read moreElaine and her crew were outstanding. Five Stars

Just wanted to give a shout out to Aaron for his wonderful customer service. When I initially…read morecalled to make an appointment for a windshield replacement, I was very pleased with how accommodating and professional Aaron was. He made it super simple for me and I appreciate that. On the day of the install, I had decided to wait in the waiting room. There were other customers who called and each time Aaron picked up the phone, he had the same high level of professionalism with every person and their inquiries. It was a pleasure to have been working with him. Also, the team who did the install was also great at the install. Overall, I am very pleased with Aaron and the team and will continue to do future business here.

I recently had Dealer Xpress Window Tinting handle the windows on my 2023 Toyota Tacoma TRD Pro and…read moremy 2025 Ford F-150 Lightning. They did a fantastic job from start to finish. What really stood out was how perfectly they matched the rear window tint on both trucks. It looks completely seamless, like it came from the factory. They also gave me honest, practical advice on tint darkness that balanced great looks with safe nighttime driving and legal requirements. Their customer service is the best I've experienced in any business. Professional, responsive, timely, and genuinely attentive. I drive all the way from Mercer Island because it's worth it. The shop in Auburn is easy to get to, their hours were very accommodating, and the precision film cutting technology along with the quality of the installation is top-notch. Both vehicles turned out clean and bubble-free with factory-level results. If you're looking for premium window tinting or PPF, I highly recommend Dealer Xpress. I'm extremely happy with the work on both trucks and will definitely be back.

This is my 3rd time getting my windows tinted by Dealer Xpress. Great staff, great customer…read moreservice- thank you Madison! Waited in their lobby and it was done in an hour. Thank goodness they put a sticker on the door because I forgot I can't roll down my window an hour later!

After postponing it for several times, finally it got done…read more Dan came and fixed my window shield. Prompt and professional. Glad to do business with them.

I've used Autoglass Solutions to replace my windshield twice, and they've always been incredible…read more Paula handled all email communications and was very responsive and made sure I was aware of what to expect. The pricing is very reasonable for a complete windshield replacement. Dan was an incredibly quick and helpful technician. He made sure I was aware of all the changes to my windshield, the problems from previous bad repairs, and future steps once the car is ready to be driven. He even let me know of additional parts that will need to be replaced next time I need a windshield replacement. This is my second time working with him, and he's been such a huge help and informative technician.