I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

Quality service; always fast. Todd is great! We've been going here for 7 years! We get our oil…read morechanges and tire rotations here. We get brake work done here. We always get our inspections done here. We have never had a problem. If it's something they can't do they will refer another company. Can't beat their prices either. I can't say we've ever felt like we've paid too much.

Awesome service and great people! We are from out of town and needed breaks fixed. The day before…read morewe were to bring the car in we got a flat tire! Brought the tire in and they fixed it and put it back on the car fast!! Really nice people. Would definitely take my car back here!

My car started to stall and a message came up saying the transmission fluid was too hot. Yikes!…read moreLuckily (or maybe not) I was very close to Meineke. I pulled in and went into the office. No one was there. The open sign was lit...I waited about 10 minutes then peeked into one of the garages. I could hear music but didn't see anyone. I waited about 5 more minutes then I tried calling thinking maybe if someone heard the phone they would come into the office. Nope. The phone rang about 15 times before I finally hung up and left. Luckily there was a Midas on the next corner. I drove over there and they took good care of me.

Try to over charge customers for inspection. I have a 2021 and they had a whole list of things…read more Will not let you bring car back to get inspection after things are fixed. They want to double charge you. Do not recommend!

On a trip to PA and picked up a nail in a tire somewhere along the way. I was thrilled to find…read moreMavis was open on a Saturday and even more excited that they worked me in for an appointment. I was in and out in under 15 min with my tire patched and ready to go. On a very stressful trip, this was a bright spot. Give these people your business; they will take care of you.

I stopped there because I had a tire that was loosing air fast. It was a nail. They fixed it right…read moreaway and no CHARGE.

Excellent experience at Quality Tire and Auto! I was staying in Gettysburg with a travel trailer…read more When I arrived at the campground on Friday night, I had a tire issue. No one in Gettysburg was open Saturday. I called Quality Tire and Auto and they were able to get me in right away. They had 4 tires changed in under an hour for a reasonable price. I highly recommend. Fast, friendly service!

We were in from out of town and had a slow leak in one of our tires. We stopped in. They found the…read moreissue right away. Even though the tire couldn't be fixed and they didn't have a tire for our truck, they filled our tire up and made sure the spare had enough air in it incase we needed it. No charge. They were very nice and helpful! Highly recommend!!

Had a minor emergency up the road from this shop, gave them a call and they had me fixed up in no…read moretime! Hassle free and very friendly! I was expecting to pay a lot more than I did, so I am very thankful they didnt break the bank! Thanks again Hickman crew!!

I dropped my car off here to get work done and was told everything would be handled properly…read more Instead, it turned into a complete nightmare. My car sat on their lot for three days with no updates. When they finally called, I paid nearly $1,000 and went to pick it up--only to realize they had left my doors unlocked the entire time. Because of that negligence, someone went into my car and stole everything inside. To make matters worse, I was told that none of the cameras on their lot were working, which is unacceptable for a business that keeps customers' vehicles overnight. After everything that happened, they only reimbursed me $40, which doesn't even begin to cover what was taken or the stress caused. Since then, I've spoken with several people around town and learned that this isn't an isolated incident. Hearing that others have had similar issues with care and security only makes this situation more frustrating. To top it all off, my check engine light came back on just one week after the inspection, which seriously makes me question the quality and reliability of the work performed. I paid expecting professionalism, security, and accountability--and received the opposite. This business showed a complete lack of responsibility when it came to customer property. Save yourself the stress, time, and money, and take your car elsewhere

Thank you Nathan!! I was enroute to the TriState upstate area to visit family - and had to pull…read moreover b/c some random piece of wood got lodged in my tire. As a single woman, during COVID (nothing open/funny hours), and in the middle of the night - I was SOOO thankful to receive his great assistance! Less than 15min from the call, he was there & worked his magic. Thank you for getting me back on the road quick & being a kind, genuine soul! Wish you the best! USE THIS ROADSIDE COMPANY - GREAT SKILLS & THEY KNOW WHAT THEY ARE DOING! Also, thank goodness to my car insurance for being the middleman haha! #USAA

Had a flat tire. Platinum was contacted through car insurance. Technician contacted me and kept…read moreme updated on ETA. Arrived shortly and completed tire change quickly. Very professional service, very helpful. Would definitely recommend!

Had tires installed, had to bring back for rebalance, took almost 2 hours to rebalance 4 tires…read more Alot of wandering around in the garage area. I was told they checked tire pressures, after checking a short time later the tires were 10 pounds over inflated, never checked. I was told the tires were inspected for defects or anything abnormal, not checked. I had to take my truck to another shop and pay for what they should have done in the first place. Tires were out of balance, choppy and got rotated. All of this with about 1000 miles on them give or take. Wont be back

NEVER COMING BACK. Just moved to the state and had to go get state inspection. This place was…read morerecommended and my Roomate with a newer more expensive car paid 50-60$ for the inspection. Day-of one of my wipers had the rubber come off, and supposedly a fog light was out? Even though it was fine the other day. ABSOLUTELY DESTROYED ON PARTS AND LABOR. 45$ PER WIPER (only one was bad), a bulb was 20$ and labor was 28$ for the bulb - 215$ for a state inspection, front windshield wiper, and bulb. Ask for your quote upfront - would have gone to Walmart or Costco to get the parts for under 30$ total... 110$ for two wipers and a bulb, plus 30$ for "labor"? Ridiculous. Never returning. Way overpriced.