I stopped by with an appointment for a very minor scratch on my car. They examined it and buffed it…read moreout for me. I am surprised that they didn't charge me at all. Such a great pleasant company! Everybody is accommodating and efficient. Many years ago, when the company was Fender Mender, they did the same thing. Consistent service is applauded. Thank you! I highly recommended this company!

I would really like to recommend Classic Collision because they did a great job repairing my truck…read more Their communication through text messages and the app was virtually perfect. The problem I have is that there was no mention that if I used a credit card to pay for the repairs that I would be charged a 3% fee. Sure, they offered that if I used a debit card, it would not incur a fee. But I did not have $2000 in my bank account at that moment. If I would've known this prior to driving an hour to pick up my truck, I would've had the money transferred to my Bank so I would not incur the $60 fee. Sure, $60 is not much but the lack of communication will earn this company only two stars out of five in my book. I am posting this review so anyone else who uses classic collision will be aware of these fees because Classic Collision will not inform you of this when you drop off your vehicle. Oh! Maybe it was in the fine print. My bad.

I can't say enough good things about Fender Mender, and especially Sean. I came in after getting a…read morequote from another body shop that was thousands of dollars for what they claimed was a major repair. Sean took one look at my car and told me to hold on before spending that kind of money. He personally buffed out a large scrape along the side of my car, and it now looks almost like new. What really blew me away is that he didn't charge me anything. That level of honesty and kindness is rare, especially in an industry where it's easy to overquote. Thanks to him, I saved thousands of dollars and avoided unnecessary work. If you're looking for a body shop you can actually trust, this is it. I wouldn't go anywhere else.

They did a butcher of a repair job. They charged for work they did not complete and returned the…read morevehichle with over 3500$ worth of damage. They filed fraudulent supplemental claims for nonexistent repairs in order to compensate themselves for warranty work For mismatched paint repairs. The owner and his GM daughter (who admittedly did hair 2 years ago) were not professional and just trashy.

DO NOT RECOMMEND. Samantha was no help. dropped my car off to adjustor to come out. informed Stokes…read morethat I wanted to use them for the repairs. Called that afternoon after the Adjustor was finished to get on the books for the repairs. Never received a call back. Had to call the next day since my call was never returned. I was only then informed that the body shop would be closing and not taking new customers. The lack of customer service and lack of communication is very disappointing from a Stokes business.

summary: I don't recommend 1. I was told they would call…read moreand give me updates on my vehicle, I always had to call. 2. I suspect they started to screen my calls because I switched from my number to using my work desk phone and coworkers phone after I would call from mine and someone would answer. they never appeared busy when I would go inside so I am not sure what was happening. 3. There seemed to be no real updates when I would call about my car. I would have the same updates for weeks. (My car was in the shop for 3 months) 4. Paint job on my car was horrible on the back end. They also caused additional damage to my paint. I was given a loaner car. 5. When given the car back, I noticed what looked like scratches but it was really residue they didn't even bother cleaning off. someone from another department ended up buffing it out for me. 6. I also informed them that one of my service lights was on and it shouldn't be. they "fixed" it and said if I have any other problems to go somewhere else. 7. My car didn't have electric issues before giving them the car. Now, I have a serivr light that won't turn off, cruise control won't work, the driver assistance that randomly turns on when it thinks I'm going out of the lane which is a hazard and so much other issues. Overall my car doesn't drive the same 8. They entered the carfax wrong and said my airbags was deployed when it wasn't. I have called to try to have this corrected, no one will return my calls once again. So I will have to correct this myself 10. I am now forced to choose if I will pay out of pocket for someone else to fix their mistakes or just trade in my car. I will be moving out of town and don't have time to keep taking my car to them, nor do I have the confidence they will actually do a good job. My suggestion to them is work on their customer service. It's stressful not having your car but it the experience I had with them did not help at all.

Fast, reliable service. I recently received an emissions alert on my car and knew it was probably…read moremy catalytic converter. My car is quite old and I had heard some rattling that stopped, so figured I should take it to the dealership to confirm the issue. It was in fact the cats and they are quite expensive to repair (parts contain platinum or something, literally), but I wanted to make sure there weren't any other issues. When I asked about getting them from a junkyard off another vehicle, the representative at the dealership was awesome and recommended I reach out to Eddie to see if he could get them for me "after market". I contacted Eddie and he researched them for my vehicle and was able to quote a replacement for about half price! He got them in within a few days, but I was going out of town so that's the only reason for a delay in getting the work done. He explained he would need the car all day so we scheduled it for my return. The office is pretty minimal, keeping costs down as you can imagine. He has just what is necessary. One office "secretary" (what is the PC term?) who manages customers, takes orders, and probably runs the show! The shop is in a warehouse with few bells and whistles. He still uses a flip phone, so don't expect to text him! Most everything seems to be still done on paper, too. Whatever works, I guess! When I arrived to leave my vehicle, I checked in and was planning to grab an Uber or Lyft ride downtown to work. The woman said she thought Eddie could take me, and sho nuf, he did! No questions asked. I did have to get a ride back in the afternoon, but the car was ready earlier than anticipated, preventing me from getting in too much traffic. One other thing, if you're looking for the building, turn in by the granite and t-shirt shops and go to the very end and they're on the left. There is a door marked office and a lot of vehicles out front. I would definitely recommend checking with Eddie for your car repairs.

I am livid as I type this. This review is provided via the wifi in the repair shop in NC that I am…read morecurrently in with an Outback with failing rear wheel bearings. The wheel bearings that Eddie himself just a week ago told me were fine! I went to Dupont Auto before this vacation to get my Outback looked over for any potential road trip issues, including an engine code that was being thrown and EXPLICITLY requested that the rear wheel bearings be looked at. I had an inspection at Suby Doctors a year ago and they indicated that the wheel bearings were starting to go. I needed to save money for this work to be done. As the year went on, I personally didn't notice any additional noise (as should indicate failing bearings), so, pre-vacation, I cam to Dupont for a 2nd opinion on these bearings. An 02 sensor change fixed the code issue, and I was told that the rear bearings were fine. That the "car was in great shape". That obviously isn't the case, after arriving at our destination in the mountains and on our way back from a supply run, the road noise in the cabin became extremely pronounced and appeared to be coming from the rear driver side wheelwell. Obviously the wheel bearings are shot! So now I'm up here, with my family, on the winding roads of the NC mountains, with an unsafe vehicle, wasting a precious vacation day, because Dupont Auto, for whatever reason, decided not to check what I had explicitly asked them to check! I hate giving a one star review, because I try to find something redeemable about everyone. Running a small business is hard, and I think DuPont Auto is (mostly) honest, but I also think they are lazy. If you didn't check the wheel bearings, something I explicitly requested, due to time or forgetting, then just tell me that! I'll be upset, but a lot less upset than I am right now sitting in this repair shop. Anyway, hope you enjoy the $300 you got for oxygen sensor replacement, it's the last money you'll be getting from me, and the last time that I'll jeopardize my family's safety by taking my cars here. I'm taking my Outback to Suby Doctors exclusively now. They found this issue over a year ago!

Great customer service. Kept me informed during the repair process. Performed quality work…read more Highly recommend them for collision repairs. When I picked up my truck I was impressed with the repairs they made. It looked like new. They also wash and cleaned my vehicle before I picked it up. Thumbs up for Regency Collision!

Excellent experience from start to finish. The work was top-notch, and the staff was fantastic…read more James Ewart, the GM, is extremely knowledgeable and made the entire process smooth and stress-free. From the initial estimate to final pickup, everything was handled with professionalism and timeliness. I highly recommend James and his team for their exceptional quality and outstanding customer service.