The staff is very professional. They made me feel comfortable and they went above and beyond in…read moreservice. The doctor is very kind and comforting. He pays great attention to detail and has great skills!

I am new to texas and I've been so busy I decided to come here to get my teeth properly cleaned and…read moreexamined. When I walked in everything was fine but once I got to the back to get my x-rays done they asked if anything was hurting I let them know My wisdom teeth were freshly coming in and hurt I even asked if they can do the x-ray slow and gentle since my back teeth were sensitive. The lady doing my x-rays did not care nor listen to what I had just said and decided to jam the machine right onto my wisdom I told her to stop and that it hurt but continued to do the same. Because of that ALLLL 4 of my wisdoms swelled up and began to bleed. she claimed she couldn't get the back teeth on the x-ray because my wisdoms were in the way. we were there for a good hour just doing every type of x-ray. once the doctor finally came in he told her to stop because the x-rays looks fine to him but she insisted it didn't look right and still continued to hit my wisdoms. Once all that was over the dentist looked into my mouth saw my wisdoms were in very bad condition and just told me that He couldn't touch or do anything to them because of how badly they were I explained what had just happened and gave me a petty sorry and ended my appointment and Still decided to charge me. So pleaseee do not come here they just want your money the wont help you no matter what you issue is.

I chipped my tooth late last night and left message on WLD's answering machine, and sent a message…read morevery early this morning. I received a quick response with an 11 o'clock appointment! I was seen promptly by Claudia and Dr Rodriguez! Yo my amazement the pair made the necessary repairs and I was done within the hour!!! I've had only very compassionate and professional service by all the staff here!!! Love them!!

Dr. Nelson and his staff are all great. I've been a patient here since 2019. I've always had great…read morecustomer service and they always do their best to accommodate me. This is what taking care of your customers should look like.

I went in for my normal cleaning and checkup. I should have known something would go wrong because…read morethe dentist that was there previously was no longer working there and as a customer I wasn't notified. The staff is very friendly and accommodating. They are so caring that they deserve 5 stars for their work. Other patients were in and out in 40 minutes so that was great. My review is based on the care that the doctor gives. I was in the room and had my cleaning cleaning done in approximately 39 minutes. No problem! So here is when it goes downhill. After my hygienist was done I sat and waited for the Doctor to come in. I waited and waited some almost an hour and twenty minutes. What a joke. I finally asked the hygienist to see when I would be seen. She came back and told me 10 to 15 minutes. I wasn't going to wait over almost 2 hours. I told her I wanted to go and I did. Never got a call to come back in for my checkup. Time to go to the VA

we went in for our appointment and it was canceled they tried to tell us it was our fault but their…read morethe ones that dropped the ball. they were supposed to to call me back and failed to do so type of customer services was unprofess as we had three staff members going after us and the manager too so that makes 4 people one staff member said i am not from this office then said have a good day too. really unprofessional environment and very unorganized. they lost 4 customers in one day

I usually hate getting my teeth cleaned, but the technician did a great job with no discomfort; I…read morealso had 2 crowns that fit perfectly with no grinding down or adjustments, highly recommend! Staff is also very friendly!

Information that was conveyed was misleading to say the least. We had a plan of action established…read moreweeks prior and upon my visit i was told different excuses about how the procedures were not going to go on as planned. At the end getting a referral to get my daughter seen with another provider. She had a partial root canal and was supposed to get that resolved or at least progressively along the treatment. Im a retired USMC, dental care of westover hills failed to managing this process adequately.

Stay away from this place. This place is pure evil. They will diagnose and refer you without out…read moreany clinical help or cleaning. NO X-rays They will not clean your teeth

my daughter went in for simple cavity fill; the dentist went too deep and now she needs a root…read morecanal. i went in for cavity fill and the dentist cut my lip. I am in such pain with this deep cut on my lip

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

I recently moved to a new apartment and I came across this awesome dental office! The level of…read morecustomer service here is Great from the front desk to the back staff. Dr.Oei is very professional and explains everything to you. *** I highly recommend this dental office***

definitely recommend ideal dental, got 4 of my wisdom teeth removed here and everyone was so kind…read moreand helpful and my healing process has been very smooth. office experience definitely 10/10 got helped really quick.

The staff is so awesome from the front desk to the hygienist and the doctor. I was felt like family…read morewhen the front desk staff forgive for forgetting your name but she remembered me from years back . I was like wow they really do care about their patients. I changed my dental insurance just so I can come back. Paying higher premiums is well worth it .

Amazing experience…read more Would definitely recommend it to everyone Dr.Reyes and staff is amazing

Now recovered from inadvertent late July 2025 posting - again, Apologies. Doc Brandon & Dental…read moreHygienist Mandy continue their superb mastery of Dental Care (eye-hand coordination, evaluation, detailed analysis) with "collegiality," intangible essence of being included as if in family. Nice touch to already flawless Dental Care. Both are Top Notch. If you haven't visited them yet, you're late.

WARNING* for any customer considering coming to Dr. Brandon for braces. I would recommend looking…read moreelsewhere. I also attached a picture with my teeth before my first set of braces with Dr. Brandon. He corrected one k9 but failed to correct #11. Failed to correct second time. I've had braces done twice with Dr. Brandon to correct my teeth. Fast forward to now, my tooth (#11) still does NOT align with the rest of my teeth properly. I've since been seen by two other doctors who both refused to do any composite bonding or additional work because they stated this issue should have been corrected during the time I had braces/ he needs to be the one to correct the issue. Especially after going through treatment twice with Dr. Brandon. On May 20th, I went in for an evaluation and X-rays. Instead of taking accountability or offering to correct the issue, Dr. Brandon referred me out. I spoke with one of the locations I was referred to, explained my situation and they stated Dr. Brandon should be the one correcting this since it should have been addressed during my original treatments and they feel he's brushing me off. Very disappointing experience after spending years trusting him with my teeth. On top of all this speaking with Maricela Macumba was frustrating. She is rude, dismissive, and lacks basic customer service skills. It's honestly embarrassing that Dr. Brandon has someone like this representing his office and handling patients. After spending years and money with Dr. Brandon. I expected professionalism, accountability and respect. Not attitude and being brushed off. Instead of "Five Star Family Dental". I would have to give it a One Star.

I had a great experience. They told me all my issues and gave me a price. The price was very…read morereasonable. Very friendly and would highly recommend.

Horrible with kids. Like they don't want to deal with them. Then with adults they suck as well. My…read morewife got a cavity filled and they told her she would just have to bare the pain when she was getting the tooth drilled because they didn't put enough local. Then we left and she still felt discomfort ever since with the same tooth. Then we go back to have them finish the job and they charge us for it saying they filled the cavity but not the surface. They tried to give us medicated tooth paste when we didn't want to pay. Never coming back again. Had 4 more cavities to fill and going to pay cash money somewhere else. Update: 9/13 now i am paying to fix their work for what they did on my wife. $80. Thanks dr dental. I should sue you.