Terrible work, no interest in customer satisfaction. I'm just noticing that recent reviews are all…read moreterrible - I wish I had looked sooner. Also - there is very little transparency in the organization. One phone number, have never been able to speak to a supervisor, etc. I had a reclaimed and sentimental piece of marble that was local to the business and I paid top dollar for Marbleworks to pick it up and cut it into two pieces, finish the surfaces and edges and deliver the pieces to me in NYC. They warned me that there were oil stains and I understood. The price included "installation" and mine weren't being installed, but when I questioned it (neither was a countertop) they said that delivery counted as "installation" ... I agreed to the price. BUT they delivered the pieces rubbing up against each other with nothing in between the raw pieces and the largest piece was delivered with a huge -- though not super deep -- scratch -- and the smaller piece was significantly less "shiny" than the larger and with smaller scratched and like it hadn't been cleaned or as polished as the larger. I withheld the balance (about 39% of the total) until the scratches were removed -- it seemed if they WERE installing a countertop they would've done a better job of leaving me with better surfaces. They insisted on a certified check for the balance. I spend $$$ on cancelling a check, getting the certified check and to buy tarps since they'd now be doing the work in my apartment. The first appointment they gave me to fix the scratch they called the day before to reschedule. Okay. The second appointment I waited all day for them to come and at the end of the day they told me they got held up and could not come. I was upset and I told them I needed a first appointment and waited weeks until that appointment could happen. Unfortunately, when they showed up the workmen were told by my building that I needed a COI - Marbleworks did not inform me of this possibility (it seems they should if they know their business) and I was unaware myself. I sent them the sample COI within minutes but was told it would take time for the COI (which, if they had a relationship with their insurance company, should be fast, no?) that the workmen wouldn't wait AND that if I wanted them to come back I would have to pay them an additional $750 on top of what I owe them. I was sorry about the COI issue an will own my ignorance BUT it seemed to me we were even, since I was stood up once and accommodated weeks of rescheduling, and delays - not to mention bad work in the first place. I told them I'd be willing to wait until it was convenient for Marbleworks to get back to the city (vs. insisting on first appointment, etc.) but they said they have no plans to deliver back into the city unless I pay them $750. So they will not accommodate me in any way to fix their shoddy work no matter what my concessions are - without charging me more $$$. They have no interest whatsoever in making this very polite, very patient customer happy - by fixing their shoddy work to begin with. Since I have had no customer satisfaction, I am not going to pay the balance but am instead looking into local marble repair companies. While my sales contact was unfailingly polite, he is so great at stonewalling that I'm guessing he is being incentivized on making me go away and/or pay more $$$ than actually creating a happy customer. I'm looking at beginning a renovation in the next year and I would not deal with them again.

I regret using them…read more I ordered a quartz kitchen countertop and installation with sink. Plus removal and disposal of old countertop ($275). After the worker, George, took old countertop with sink out, I noticed wall damages. I wanted to fix it but he said "I can cover it. I did it many times" the result? See pictures. He couldn't place brackets on one corner of under mount sink due to holes on countertop for brackets were in wrong places. 3 days later, chalk between countertop and under mount sink started to melt. See the picture. I had to apply waterproof chalk by myself in order to prevent further damages. The company offered me to finish waterproof caulking. But looking at their finished low quality work, I declined her offer. The company wrote a long defensive email saying they delivered a high quality work. Their high quality work and my standard have a huge gap. I had to spend more money and labor to fix their work and placing brackets to secure under mount sink. I regret not researching about this company's reviews.

Exquisite Tile had a great selection of tiles and we were assisted well during our selection…read moreprocess. However, there was one major thing we were disappointed about. Our contractor erroneously advised us to purchase approximately 15 more box of tiles which we then purchased but soon realized that we only needed 3 more boxes. We had contacted Exquisite Tile and they accepted the return of the unused boxes. Should we have returned the boxes, we were notified to receive some sort of remittance but we have not received anything. Three months later, we have not received any remittance for the boxes that we had returned. Three weeks ago, we were promised to receive some compensation for the returned tiles but as of today we have not received any nor have we received any communication.

Dominick and his staff were fantastic! His store had the best selection of beautiful tiles (and we…read morelooked at several stores). We had no issues with our purchase since they were very communicative with us throughout the entire process. I would highly recommend this store to everyone!

I have been a contractor for over 40 years and have purchased quite a bit of tile, porcelain, and…read morestone from Rye Ridge. The quality and selections are fantastic. The knowledge, expertise, service and pricing has been amazing. I highly recommend anyone who is doing a project whether large or small to visit the store for their overwhelming displays and expertise. I regularly send my clients to work with their design team (Nan is great) and have only received great comments back.

We just finished a major remodel which required significant tile work in 2 bathrooms, a powder…read moreroom, fireplace, entry way and kitchen. We consulted with Cory and Michael and had a great experience. They were absolutely the best listeners and even better designers. They aced each assignment. We are extremely happy with the results! The only thing better than their design acumen was their exceptional easy going demeanor and thoughtfulness with great communication throughout the process. We highly recommend Cory and Michael and will definitely be using them on our next project.

The team at Academy Marble (led by Sinan and Alyse) quickly and efficiently and exquisitely…read moretransformed my 38 year old kitchen to look modern and up to date. Selection, measuring, installing went flawlessly - leaving me to admire my kitchen and respect Academy for making me so very happy.

We had an amazing experience with Gary and his team. Gary worked with us on the design and stone…read moreselection process, paying special attention to every detail to ensure the project came out perfect, which it did. I highly recommend Academy Marble!!

Project completed. Floorcraft did a fabulous job. Picked up my wool rugs. Cleaned them and…read morereturned and installed My rugs look fabulous. They took great care of them. I'm so pleased. Thank you

Everything went well as it always does. We've been working with Sal and a nicer and more…read moreknowledgeable person you won't meet. Sal from Floorcraft took the measurements and my shades were delivered just when Sal said they would be. Installation was great as are their products. If you need Carpet, Window Treatments or just good advice I'd visit or call Floorcraft.

Fantastic experience from start to finish. Moe and the staff at Lima Ceramic Tile gave us more time…read moreand attention than any other place we visited. They helped us understand material differences, reviewed color and tone options with us, and made sure we chose the right tile for a successful bathroom renovation. Friendly, thoughtful, and incredibly knowledgeable. A standout local business.

This is our second time using Lima Ceramic Tiles for our bathroom renovation. We are very pleased…read morewith their selections, quality, pricing and services. It is really a one stop shop for all the things one would need for renovations. It also takes back and issue refund of the materials that are not used unless it is a custom order. Please visit them and give them a chance.

Don't Bother! I called this man to come and refinish my floors and he postponed 3 times on me…read more(that's 3 weeks of waiting). I should have known ahead of time because he postponed coming to my house to quote on the job. I even had to call him for a quote. To start he told me the job would only take a couple of days. After coming to my house again I was told it would take 3-4 days, okay no problem I must've misunderstood. When I spoke to him again (after he postponed the 2nd time) he told me the job would be a full week. Again not a problem, I wanted him to do a good job on my floors and we would arrange ourselves in the house to give him the time he needed. Honestly, I understand that he was probably busy and we were going on vacation so I thought I'd be nice to go along with his schedule. The night before he was supposed to show up I texted him to confirm and I got another excuse about how it would be better to start the following week. Again I accepted that he was busy and allowed him to postpone. Today he was supposed to show up at 7:30 and he blamed being late on the weather. He explained in his text message that told his men to show up at 9:30 but the roads were bad and he can come by at 10. Remember he was supposed to show up at 7:30 and he's giving me another excuse! At this time I told him to forget it I called someone else. I'm not sure what type of job he would have done but waiting 3 weeks for someone to come and do a job is too long. Plus I just don't trust someone who feels that wasting my time is okay. Remember I'm paying him and his quote wasn't cheap. If Donald told me that he had other jobs and he couldn't come until later in the month I would have gladly agreed to schedule when he was free. However he didn't do that and left me with no other choice than to find someone else.

I called a lot of places before deciding on Personal Touch because the owner was responsive and the…read moreprice reasonable. But when all was said and done, I had to give only three stars. After agreeing to the proposal, there was no further contact with the owner during the many weeks leading up to the job. Then an emergency caused him to put off the 4-day job from a Friday to a Saturday. He called again on Saturday and said he was sorry but he'd have to start on Monday. Problem was, I was leaving on vacation that day and had planned everything around being able to let the workers in, stick around to make sure all was well, and leave a key for a neighbor to let them in the remaining days. This plan went all to hell. My neighbor reported no activity during my week away, and when I got back they still had to come in two more times. They left splashes of varnish on a tile floor, and there are still lap marks and streaks from applying the varnish incorrectly. They even put down the wrong color in one spot and had to remove and reapply. I had used another refinisher in the past, but I felt they were rude and didn't respect me as a past customer, so I sought out Personal Touch. True, they were at least competent at the start, and the workers couldn't have been nicer. Except for those mistakes and snafus, the floors really do look great. The problem was the emergency that threw off the schedule, which caused them to rush. Still, if I need floor refinishing again, I will go back to the rude guys. At least their work was mistake-free and was completed in the agreed-upon time frame.

We have been working with Westfair Oak flooring for over 30 years. Vito Sr & Vito Jr a father and…read moreson team who take tremendous pride & integrity in every job they complete. Since the sudden tragic passing of Vito Sr (A man loved by all that had the pleasure of knowing him) Vito jr has since taken the reigns and continues to honor the traditions which the company was founded. Reliable, Accountable,Honest, Responsive! That's the Westfair I've always known and love!

Vito and the team are wonderful. They came to give me a quote quickly , were able to reschedule the…read morefloors arouby timeline, and followed up throughout the process to make sure I was happy with it. Vito spent a lot of time helping me match the new floors to the other wood floor color in my house. Everyone was professional and answered all questions too.