After being a homeowner for many years, I've had to switch insurance agents a few times. Honestly,…read moreI had gotten too settled and didn't want the headache of making another change, but deep down I knew I needed to due to poor service and lack or response. Thankfully, it was seamless to make the change! In addition, I would refer my clients to past insurance agents and they would come back and complain about them. Now was the time to make the change. I spent over a week off and on searching online, comparing insurance companies and agents while reading countless reviews looking for positive consistency. It was frustrating and overwhelming, until I came across Marc Dixon's office with Allstate. Hands down, Marc had the most positive reviews I have seen anywhere, including over 1,300 on Allstate's website, and now I understand why. From my very first inquiry, I immediately experienced the difference in service with Marc and his team! They picked up the phone, Marc responded timely, they understand coverages, they genuinely care, will ensure my insurance never lapses (I still don't know how that happened with my last agent), and will take the time each year at renewal to review and update my plan if needed. Marc Dixon and his incredible staff, Lisa Walker and Antonia Meyer fixed a few concerning issues with my prior policy, guided me, and the switch was done! He gave me the peace of mind of knowing my properties are protected just the way I wanted, and managed to save me some money. I have never worked with an insurance agent who is on top of it, and runs a company so smoothly and professionally. Marc and his staff are amazing! With gratitude!

I appreciate the rapid response of Marc and the individuals in his agency…read more Your insurance is only as good as your agent. Marc Dixon and his Allstate agency are the reason I feel like I have the best condo and auto insurance coverage I can get.

In 2018, we bought our first vehicle and chose StateFarm Ewa Beach since it was near our home. When…read morewe bought our second vehicle in 2019 we decided to stick with StateFarm. Not even a year, our 2019 vehicle got rear ended. Frelynn was so helpful in guiding us on what we needed to do. Communication with Frelynn and her team were very prompt through either phone calls or emails. After the car accident, Statefarm was able to cover our medical visits, PT, and massage under our policy. And our vehicle was fixed without a problem. Frelynn also helped us with our home insurance policy which was significantly affordable compared to another company we had that didn't even include hurricane. Couple weeks ago Frelynn's office lady called me to schedule an appointment to review our insurance policies. Today, my husband and I had the appointment with Frelynn. We like this idea since we tend to forget what's within our policies. After meeting with Frelynn today, she's still a very friendly and caring agent like how we first met her. We like how she reviewed our home and car insurance policies explaining thoroughly to help us understand what our policy covers. She also gave us a quote if we wanted to upgrade our insurance. She didn't give us any pressure which was a plus. Before we left, she surprised us with thoughtful StateFarm gifts for being her clients. If you are looking for a car and/or home insurance, I highly recommend Frelynn as your StateFarm agent. Give her a call. I think she also does life insurance.

I had my vehicle clipped by one of those heavy duty push carts at Home Depot. Within a week or so,…read moremy vehicle was repaired and I was back on the road. Ms Frelynn Kahalehili Ewa Beach office is by far the most reliable, accurate and professional. I am stunningly impressed

Rayna and her team are the best. They helped with bundling my car and home insurances for some…read moresavings. Also, Rayna helped me save money on my mortgage by assisting me in refinancing in a better rate. Highly recommend.

We were recently shocked and concerned about our recent jump in homeowners insurance - went in to…read moretalk with Jesse - he was amazing! We would of appreciated a prior notice of the Hurricane hike. However, one Jesse broke everything down and was very positive even after we said we wanted to "shop around" - he was still so PROFESSIONAL and KIND! As we checked others we contacted him and he helped explain further and provided additional insight on how to compare! In the end we felt not only better informed but TRUST State Farm is the right insurance for us. MANY THANKS to Jesse for his patience, professionalism and information and to Kaitlyn for helping take the payment!

I have been an Allstate customer for years. I love that if I bundle my insurance I get a discount…read more This Ewa location has been here for awhile and I am so happy to have a location closer to home. There is plenty of parking and you can also grab a meal because there are many delicious restaurants here. The office is really clean with all safety COVID-19 protocols in place so very safe for everyone working and visiting. They have 2 additional locations besides the Ewa location. One in Waipahu and one in Kalihi. Thank you Ricky and Lorwina for all of your support and great prices

Wonderful customer service!! If you are looking for an insurance company,go to Allstate!…read more We've been with Allstate for a very long time and every time we need something, they are always really quick to respond. Got into a car accident yesterday, went into the Ewa beach office today and lorwina was really helpful! I love the fact that they know us by name and is always quick with everything. A few hours later I got a call from one of the estimators to check out the car already. I also love the fact that they are so close to my house now! Thank you lorwina and Ricky for awesome customer service every time we come to Allstate!

Very knowledgable and helpful in all aspects when it comes to needing insurance. Colin does a good…read morejob at taking care of his customers from start to finish - very much a family feel.

The customer service out of this office is beyond exceptional. They have been helping me and my…read morefamily for several years and we have never been disappointed. We recommend this office to everyone 100% !!!

Women who answered the phone was sassy and pushy I wish I backed out of that company I tried…read morecalling back to talk to Kevin Mak but she said he was busy I emailed him but the never contacted me

I was looking for a better quote for an auto insurance since getting my new car. I inquired with a…read morelot of auto insurance but Geico gave me the best rate. I inquired with this location and was contacted by Johnny Marrero. He was super friendly and help answer any questions I had about the insurance. He was patient with me and helped me in a span of 3 days. He was able to get me better coverage and a better price than what I was already paying for. Thank you again Johnny for all your help.

I honestly don't even know where to start! From our very first consultation all the way to closing,…read moreJustin Taparra & Team were there every step of the way. As first time homebuyers, my husband and I had so many questions and at times, felt overwhelmed, but they made the entire process feel so smooth, organized, and stress-free. Justin did an exceptional job guiding us, reminding us of important steps, answering our questions, and making sure we understood everything along the way. What really stood out to us was how genuine and caring he was, he even took the time to answer our questions outside of office hours. He truly felt more like a friend than just our real estate agent. Buying our first home was such a huge milestone for us, and we are beyond grateful that we found Justin and his amazing team to be part of this journey. They made what could have been an overwhelming experience into something amazing, exciting, and even fun! Thank you, Justin & Team, for helping us make our dream of becoming homeowners a reality. We are truly grateful for everything you've done for us! HIGHLY, HIGHLY RECOMMEND Justin Taparra & Team! If you're thinking about buying a home, you're in great hands with them! 5 stars is not enough!

We first met Justin and Uncle Ralph ( his dad lol) early 2020. My husband and I at the time were…read moreyoung in our twenties, but they took the time to really share knowledge with us about buying a home here in Hawai'i. Which lead us to buying our first town home/condo in the midst of COVID. It was always about having a plan and they provided that "mindset". 6 years later, Justin and his team kept us on track with that same plan from 2020--we are now in a SF detached home, with a fenced yard and 3 bedrooms here on O'ahu.. Like Justin told me "see no need move mainland now LOL". They've treated us like family over the years; educating us with the fine details of real estate; taxes, expenses, budget breakdowns, utilities, even a handyman, AND good Sushi spots for date night :) Justin and his team continue to show there exceptional consistency by following up and maintaining that rapport with us occasionally. If he's not available Sam or Dez are there and we appreciate them as well. Mahalo to Justin and his solid team!

Natasha kept in constant contact and worked with myself and my parents to provide this service; she…read morewent to my parents home and insured safety during the "Pandemic Days"; especially since both parents are prone to illness. Highly recommend for your notary needs. Prices were quite reasonable, that said Natasha will work to meet your needs. Worth it.

Here's another service provider that goes the extra mile to provide outstanding service. We needed…read moreNatasha on very short notice and she came to our home on time, ready to help us and she was so professional and had such a positive, helpful attitude it really made this task easy. On top of that we found her just such a nice person as well. She's another service professional that deserves everyone's business.

Lack of timely response & followup + interactions that indicated little or incomplete communication…read morewithin their organization,

Taylor is my property manager and she has been absolutely wonderful from the get-go. She's very…read moreknowledgeable and responsive since my move in and maintenance requests. I appreciate everything she's done for me!

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!