The best urgent care I've ever experienced. And at my age that is saying a lot! I hope I never…read morehave to go anywhere else!

COVID-19 TESTING!! Two of us went to the Cherry Lane location for drive-up testing. We called the…read morescreening number in the morning, answered questions asked by a real human (Brianna? very comforting yet professional), and were advised to head for testing. Right at the driveway, we were met by clear signage, AND a very pleasant nurse who made sure we went to the correct part of the lot. We had ZERO wait time (mid-morning, on Day Two of this site opening!). Another nurse came right away to take our info, briefly explain next steps, and direct us to a parking (waiting) area. I note they had all of us using every OTHER stall -- good automotive distancing. Every step of the way (more screening questions; a phone call from admin from inside the building; time with either a doc or PA, and then the testing swabs themselves), St Al's personnel were cheerful, efficient, and reassuring. I was really amazed at how smoothly the entire process flowed (especially having seen the news about the zoo that is St Luke's' testing). We received two tests -- flu, and Covid. The flu results were ready in about 20 minutes. In addition, because of symptoms, a prescription was phoned in for us -- and was ready in just a couple of hours at our pharmacy. (Covid results take 7-10 days.) Shouts out to the entire crew working on March 19, at around 10am. PA Jose Gomez was kind - but still efficient - in assessing us. He also gave very clear information, and directions for what to do while awaiting results. The nursing staff we encountered were awesome. We felt well cared-for, and as prepared as we could be. Thanks to you frontline folks! And btw -- St Luke's took 48 hours to just call us back for "triage" nurse screening! With St Al's -- from the screening phone call to flu test results -- about two hours. Not saying this will be the same for you, but they are working hard, and seem to have process flow down well.

I would NOT recommend this office to anyone. Their billing office is a mess and completely…read moreunprofessional. I went to this office one time 3 years ago and never received a bill. I assumed that my insurance had covered it and assumed it was taken care of since I hadn't heard anything. Come to find out, my account was filled in as "self pay" even though I had insurance at the time. Fast forward to 10 days ago when I received my very first bill where they also informed me that they would be passing my bill onto collections if I didn't pay by the 15th of December. I called and talked to Mary in billing and she said she would email me paperwork to fix it so that I was able to make payments. I agreed after she was extremely defensive because I expressed my disappointment in being billed 3 years later and right before Christmas. I never ended up revieving any paperwork and checked my email everyday for the last week. She then emailed me yesterday, with the paperwork, and said that she would be sending me to collections because I didn't send in the paperwork. I have NEVER been sent to collections in my life! I pay my bills and have never been so disgusted with the way I've been treated for the last week and a half from a business. Please do you and your family a favor and run far away from this office!

My family and I have know cherese for years and you could not ask for a nicer person. She is great…read moreat listening and very attentive. She also doesn't force you or make you feel bad for not taking a bunch of pills. She is more than happy to find a better way for you with you

Awesome scheduling, easy check-in, staff spends quality time with you, highly recommend and if you…read moreneed urgent care that is available at this location too

Dr looney is the best. Takes his time with you and answers all your questions as well as concerns…read more Highly recommend him.

Dr.Looney has been absolutely amazing as a doctor. He still has the best interest of the patient at…read moreheart. I appreciate doctors like him that are left in the industry!!!!!!!

Where to start! Dr. Sergey & Lauren are awesome! Super thorough which I cannot wait to go down the…read morejourney to fixing my health! Dr Sergey is very understanding and he listens as we go through life history& see key points for when things could affective my health! Love him! And I believe Amelia that was helping us for the membership& scheduling was super nice and awesome! Everyone was amazing ' can't wait to see what the future holds!

I was so disappointed in the Boise location for FMI. I did see a provider and I was very pleased…read morewith the visit however, follow up communication was certainly lacking. I would say most Drs provide an option to communicate via a portal for non urgent matters for follow up etc. When I tried to do this I was unable to use the patient portal to communicate with my Dr. When I contacted her medical assistant to ask for assistance she told me that was just the way it was and many patients complain but that they have not fixed it yet. This makes no sense to me. I have never had an issue with other portals and two way communication. Isn't that the purpose of a portal? I was given no other options and it was recommended to find another Drs office. She was frustrated it appeared because she received this complaint often. She had no idea when this would be fixed. It is important to me to be able to communicate with my Dr without making another visit in person. WOW. Now I have to start all over with another provider. Worse service EVER! Go elsewhere.