Our 2014 chevy Silverado had airconditioning problems. Of course, it was at 5,000 miles beyond the warranty when we noticed it. We took it to the dealer where we purchased it and they pretty much said, no warranty, you pay. The estimated amount they wanted to diagnose it was $190. this did not include fixing the problem. I spoke with Nancy Beam at Marchant and she told me that there was a possibility that their service department could check with chevy to see if there was any way that chevy could help us. She also said that the diagnosis in their service dept was only $140. We took our '14 chevy to Marchant today to have it diagnosed. While there, my husband spotted the new Silverado's on the lot. Salesman Shawn Couch was very informative without having any practiced sales pitch to toss our way. Like my husband, Shawn was a former US Marine (excuse me, once a Marine, always a Marine) so for us, that was a plus to having him as our salesman. Shawn never pressured us at all to purchase a new vehicle, as he was aware that we were just there for service. To make a long story shorter, Nancy was able to get Chevy to take care of the air conditioner for $300. Yea Nancy Beam!!! BUT, in the meantime, my husband had found himself a new Silverado. With Joey's help and financial guru-ism and once Randy had all the paperwork done, we brought home a brand spanking new 2020 Silverado Z71 with most all the bells and whistles. My husband couldn't be happier with the way things turned out. Kudus to Nancy, without her, none of this would have taken place. read more

Beware of marchant chevrolet, they do not honor the vehicles they sell, they do not honor warranty, they lie, manipulate and go to great lengths to avoid doing warranty repairs on new vehicles they sell. I highly regret ever buying a new chevy truck from marchant chevy and will do my best to warn everyone i can to not make the same mistake i did. Beware! read more

Marchant Chevrolet is a rare find in today's world of car buying. From the moment I stepped onto their lot, the experience felt refreshingly personal, professional, and completely pressure-free. Everyone I spoke with was respectful, knowledgeable, and genuinely interested in making sure I was completely happy with my purchase. Big-city dealerships have lost the ability to give this kind of care. They treat you like a number and push you through the process. Marchant is different. They treat you like a neighbor, not just another sale. They deal straight, operate with old-school integrity, and genuinely care about the community they serve. If you live in Ravenel, Charleston, or the surrounding area and value trust, fairness, and that rare down-home service you can't fake, Marchant Chevrolet is where you want to go. Whether you're buying your first car or your fifth, you'll find the kind of care that makes you a customer for life. read more

We had our Traverse serviced on 17 Sept. 2025. Oil Change , tires rotated and balanced. WE had issues and they made it right.

Purchased a new C8 Corvette from them as an out of state customer. They are very trustworthy and communicative folks. Mike and Robert went above and beyond to assist me. read more

Marchant Chevrolet - Auto Repair Near Me - Ravenel, South Carolina

I wouldn't take my car back here if my engine blew up, transmission went out, and all 4 tires popped at the same time right in front of the dealership. I spent 3 hours for an oil change, tire rotation and 30k maintenance on my vehicle. They did none of the 30k maintenance. The first item on the checklist for 30k maintenance is to replace the windshield wipers. They emailed me after my appointment was made to ask if I wanted my wipers replaced, and I said yes, it's part of the 30k maintenance. When I arrived I stated again I wanted my wipers replaced as part of the 30k maintenance on my vehicle. They didn't even do the 30k maintenance at all. Just a regular inspection expected with every vehicle. 3 fucking hours for a fucking oil change and tire rotate. Absolutely unacceptable. Then they LIED to me and said that tire plugging is illegal (it's not). They just wanted to sell me tires and rip me off. The service writer claimed there was NO Air leaking from my tire. Interesting since you can SEE the bubbling of air coming out when you spray it with soapy water like you are supposed to. Can't upload the video so a photo will have to do. And OF COURSE the manager was on lunch, so there was no one to talk to. Then, as I was pissed off, some asshole said well you're not a customer anymore so you need to leave. What in the actual FUCK? I just paid you for service. So I get in my car and EVERY SINGLE THING THAT CAN BE ADJUSTED ON MY SEAT WAS MOVED. YOU DO NOT NEED TO CHANGE THE LEAN OF THE SEAT OR LIMBAR CONTROL TO PULL THE CAR INTO YOUR SHOP. read more

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I have always bought my vehicles from Marchant, Scott was great, fast and friendly when I purchased my SUV a year and half ago. I bought the extended warranty because of it being used, started having trouble with SUV over Christmas, called Marchant was advised to take to Volvo since they did not have a mechanic that could work on it, took it to Volvo, told them I had extended warranty to cover the oil trap box that needed to be replaced, and found out it expired just after 24k miles after paying $2850, I was told that this warranty would be good for three years. Called Marchant, spoke with Finance Manager, and all he could say is he was sorry for not explaining in detail the extended warranty or ever telling me, I will not be going back to Marchant! read more

My representative who helped me was Shawn and not just him but everyone else at this dealership was extremely helpful, accommodating, and straightforward (unlike many dealerships can be). We showed up to buy a new truck and not only was the truck as advertised and in great condition but they even very quickly worked us in on the same day to swap the wheels and tires from my old truck to my new one. All in all the service was very good and everything was made quick and easy--all thanks to everyone at Marchant Chevrolet. I would highly recommend taking your vehicle to this location! read more

My experience with John at Marchant Chevrolet was an excellent experience! He worked very hard to get me the best price for the best deal, as well as to get me financing for a car that is very reliable!! His dedication and going above and beyond would leave me recommend this place of business to everyone!! To add I am IN LOVE with my new car!!! read more

Yes Marchant is still a car dealership with chatting salesmen, but they actually gave a great opening price and even negotiated to give me an even LOWER price. I was in the market for a used Chevrolet Volt, and being in Charleston those are few and far between but also they are very very hard to sell for the dealerships (this is truck country not electric car country!) I was able to get a great price below KBB market value. The car is three years old with barely any miles for that age and looks like it's barely been driven. I will say our salesman didn't know anything about electric cars but I didn't mind because they don't sell many here so why would he?! I know he is very knowledgeable on their top cars and Chevrolet as a make in general. We were able to test drive the car twice no questions asked, after the first time they didn't ask for our names or numbers or emails to stalk us later. They only took down our information when we were actually buying the car. Marchant is a fair dealership with great customer service, is buy from them again! read more

We purchased a car from them in 04 and just went back to see our options for a new car. We had the pleasure of working with Shawn Couch. I loved that he listened when we told him what we were looking for. NO GAMES WERE PLAYED! Still on the fence deciding, but we have loved working with him and Marchant Chevy. Thank you. read more

We had a great experience with Joe at Marchant Chevy. He was patient and helped us find the perfect truck for our needs. From the salesman, Joe, to the finance manager, Randy, we were treated with respect and they were very straight-forward through the whole process. Would highly recommend! read more

Fantastic experience at Marchant. Shawn Couch has been a pleasure to work with. We bought a Tahoe in 18 and a Silverado in 19. I highly recommend you checking out Marchant if you are in the maker for a new vehicle. read more

After two weeks of searching the automile, I finally drove to Ravenel and found the right car. Marchant Chevrolet is amazing. Like going back in time to great service, great cars and great prices. read more

I purchased my new Chevrolet Silverado Z-71 4x4 on 4/9/16 from Bill. The process was quick, easy and efficient. Started with an email and offer online Thursday night. Bill called me Friday morning. After a brief negotiation we were able to agree on price, I gave him a deposit by phone before lunch. Saturday I traveled 130 miles to the dealership, 30 minutes later I was the proud owner of a new truck. There was no BS, no games, no hassles. If you are in the market Marchant is the place to go. Oh, I love the truck! read more

sketchy service and terrible staff to make sure nothing that is wrong with you car or truck is covered by a warranty. his service team is not there to help, but to make you pay for everything. just buy a car, wait for something to go wrong, and watch your factory warranty get declined because he really does not care about you..just that money. good luck read more

I purchased a car from Marchant about 10 years ago and things worked out fine. I actually still have the vehicle. Therefore I decided to take my business back to a familiar location. I purchased another car about 3 months ago and I was not extremely satisfied because it had an issue that no one could seem to find out what was going on. So needless to say I had to take it back several times. I was getting quite frustrated. But I am happy to say today I think the problem has been resolved. Thank to the GM, Leslie and Paul I my trust in the dealership has been revived. read more

Purchased a new Silverado from Rusty at Marchant Chevy on 07/16/16. It was the 3rd new vehicle purchase I've completed within the last two and a half years. Without a doubt it was the most comfortable and stress free vehicle purchase I have ever made. From the purchase, to my trade negotiation, to the financing every aspect of the transaction was great. On the contrary, the prior purchases at local Hendrick dealers were not so great. Hopefully my wife is converted to Chevy now because I don't really feel like doing a car purchase anywhere else anymore. If you want the inflated prices of the garbage dealer add-ons that can add thousands to your purchase price, go somewhere else. If you want a stress free transaction without getting gouged for stuff you don't need, go to Marchant. Rusty is a great and pleasant salesman and Randy in finance was awesome too. In fact, he got me a way better finance rate than the other place and it was .5% better than what I was going to get through USAA. So, do yourself a favor. Check this place out before you buy somewhere else. You won't regret it. read more

I wouldn't go anywhere else for sales or service!! Zero pressure and they work with you if you need to go to service!! I feel like family when I am there!! Everyone knows me! This is the 4th car we have bought from them!! Love this car so much!! read more

Would not recommend buying a used car from these guys. Gave me a line about how the tuck was checked out top to bottom and certified. 3 days later the Transmission was dead. They should have caught it and be upfront about it. My bad for trusting them and not having it checked out by an independent mechanic. read more