Dan came out to service a leak in my hot tub. Didn't fix it and created another leak when he put…read morethe acces panel back on screwed through a pipe and told me to find the leak. I found the leak and fixed the leak Dan caused. I needed a part debbie gave me a price and I dropped off a check as soon as it was in. Then they called to ask for more money because the price debbie gave wasn't the marked up price and Dan was mad at her. I have all this in texts. Telling me i needed to pay my bills like a man they are very dramatic an. Not very professional at all avoid this company at all cost.

He came to do a basic clean of my hot tub before the summer season and, when he left, half the jets…read moredidn't work. The hot tub was perfectly fine prior. He refused to come back when I called and told him on the same day. Probably bc I had already paid him before I checked the hot tub.

Great company and customer service with quality products I ended up going with a smaller option and…read morethey've been great with help any time I've needed 10/10 recommend!

Always friendly and well stocked! And very conveniently located. I've been coming here for years.read more

We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

Returned my call right away, and could get out the same day! Brian was very courteous.read more

Company provided timely, professional service. They even came out on Sunday to solve a problem with…read moremy spa. Very customer-friendly and willing to put in extra time to help. Could not have asked for more!

White glove treatment at reasonable prices. They took the time to test my water, discuss all my…read moreoptions and even let me know what I didn't need. Love these guys! Thanks, Spa Palace!

I would give 10 stars if I could! repaired my spa within 18 hours of my calling to make an…read moreappointment. Donald is the Master of the Spa Universe!

Carefree Spa and Thomas saved me hundreds in repairs! They took the time to troubleshoot my spa…read morethrough photos and video and discovered it was just in sleep mode. Excellent communication, honest service, and true dedication. Highly recommend!

Just purchased a home in Ken Caryl and contacted Carefree Spas to help show us how to take care of…read moreand maintain our spa. Thomas was more than happy to schedule a time and day to come out and explain everything. Thomas performed a complete maintenance service while showing us the process each step of the way. He throughly covered chemicals, timing and application. Thomas' customer service is great and he told us to contact him anytime if we had further questions. If you have a spa I would highly recommend Thomas @ Carefree Spas ! !

Great price. Delivery was on time. Michael & Henry were dressed in matching black clothes. They…read morewere friendly and professional. They worked quickly and efficiently. They provided excellent customer service. Real pros! I'll refer this company to family and friends.

Working with Tyler in the CCS Castle Rock showroom was fantastic the entire way. He responded to…read moree-mails, let me come in at a flexible time, even very patiently allowed me to last-minute change my mind on the model we ultimately wanted to buy. I do tons of research before making any big purchase, and that's how I found Colorado Custom Spas. I even drove nearly an hour from Monument (where I live) instead of going with one of the more poorly reviewed stores in Colorado Springs nearby. Totally worth it for such a major purchase. This company is the real deal. They care, and are experts.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.