This is the second review for MOBILITY CITY OF SOUTHWEST FLORIDA FORT MYERS, FLORIDA!…read moreNot every Mobility City will get a review like this, they're all individually franchised so you need to know which one to go to. After having a very bad experience with the one in Sarasota, again individually owned, and franchise nothing to do with Fort Myers! I brought my unit to Mobility City Southwest Fort Myers Florida to see if they could help me resolve many issues. The Mobility scooter I have is made by a company called Pride and it's called a Baja Raptor 2. They are an excellent product, but every once in a while, just like automobiles and everything else, one slipped through the quality control. On top of that kind of occurrence once in a ton of years, if you go to the wrong dealer, they can do things like replace the wrong part, charge you for a part they never installed, and much more. None of that kind of horrible occurrence happened with the wonderful people of Mobility City Southwest Fort Myers, Florida. After making many attempts to make fix my unit , they called Pride corporation, spoke to an incredible lady named Lorraine, filled her in on every effort they had made and asked if she could do anything. On behalf of Pride corporation, Lorraine authorized a brand new unit for me, a disabled vet. Very rare that a large company makes a goodwill gesture like that! To say that we're eternally grateful for their kindness and their aggressive attempt to repair my unit would be an understatement. I now have my new Pride Baja Raptor and I'm thrilled. I can get around and not be a shut in! If you're looking for any kind of Mobility equipment for any kind of handicap from small units to big units and anything in between, pull up on the web Mobility city Southwest, Fort Myers, Florida! You won't believe what they have to help you! They are incredibly VA friendly and recognized by the veterans administration. Sorry to ramble, but there are not enough good words to say for Laura, Rick, Miguel, Neil, Max and every other person I met there. An incredibly huge, thank you from a disabled vet to a wonderful organization of people with compassion, empathy, and expertise. God bless you!

I had 2 wheeled walkers that my 93 yr old neighbor had the wheels come off. Tom McClanahan was so…read morevery kind in helping me get these repaired. He even found a newer model of one of these walkers and replaced it at no charge. What a very kind and wonderful man. I highly recommend any repairs needed, please go to this trustworthy company! Excellent service, I dropped them off in the early afternoon and they were ready that day!

This business is the biggest joke I've ever had the misfortune to work with. I spent $110,000 on…read morepurchasing my Braunability van and the customer service I received from them was non communication and then lies when I was able to get communication from them (especially from Dustin!). I kept a diary of all of my issues with them, but the biggest one was when they sent my van out to be fixed while I was on a cruise and never asked my permission to do so. Then when I returned they expected me to pay the $785 it cost. When I refused they refused to give me back my keys. Even Braunability rates them towards the bottom of their preferred vendors although the owner of the Mobility Van Store in Lakeland (John) will tell you that Braunability loves them and that they are number one, not in Lakeland not in Florida but the entire United States!! What a joke. Seriously, go anywhere other than this company. I even ended up having to take them to small claims court. If I could give them a negative 5 review I would do it.

If you need to get things done with your mobility, make sure you go talk to Dustin. He is, by far,…read moreone of the best professional younger people that I have had the pleasure to meet. Warm, understanding, and in my view, a top-notch reason that I am proud to have served, Dustin is a fine example of the dedication needed in the service industry. Kudos to you sir!

While visiting Sarasota, we needed a rental mobility scooter for a family member and was so glad we…read morefound this store. The entire experience was convenient, stress-free, and professional from start to finish. The staff was incredibly helpful, taking the time to answer all questions and helping us choose the right scooter for our needs. The equipment was clean, reliable, and easy to use, which allowed us to comfortably enjoy all that Sarasota and Siesta Key has to offer. Their customer service truly stood out--they were friendly, knowledgeable, and genuinely cared about making sure we had a positive experience. If you're visiting Sarasota and need rental mobility equipment, I highly recommend this store. Their excellent service and quality products made our trip much more enjoyable. Thank you for helping our family member stay mobile and independent during our visit!

Randy was very helpful in showing me the features of a new rollater which he adjusted to fit me…read moreperfectly. If you want personal genuine service and you like to support small local businesses then you should definitely come to Mobility City.

Absolutely worthless! Had a sleep study the end of March and was never contacted by anyone. I…read morecalled and left messages numerous times, emailed several times and nothing. Beginning of May I figured out how to contact them. They sent me to the supply department, they sent me a mask. OK, the machine needs to be set on the proper settings, they never provided them. These are people's lives they are dealing with, they ​​obviously could care less.

Angela Gonzalez the "office manager" at Adapt Health/Matrix Medical in Lakeland, FL is absolutely a…read moretotal embarrassment to employ! My pulmonary specialist, Dr. Shah referred me to this company for a CPAP machine. I was told this company would contact me within the next "few" days. After waiting a week & a half and not hearing from them I called the office to inquiry. Maria is the lady who answers the phone. I asked when I'd be able to obtain the CPAP machine my doctor order and my insurance company approved over a week ago. Maria said that my order was placed on hold. But, offered no details as to why. She said that Angela Gonzalez, the "office manager" (LOL) was the only one who could help me. I asked to speak to her. I was told she was "in a meeting". I asked for her e-mail address so I could e-mail her and get the communication started. Maria gave me two wrong spellings of Angela's last name. Which is part of her e-mail address. So my two e-mails were returned to me as "undeliverable". Each time I called a Maria back trying to get the proper information. Maria is a nasty, rude, LIAR. It was like pulling teeth to get a simple e-mail address out of her. After the third phone call I asked for her area managers name and phone number. Maria said that she had no idea who that was or if there was even one. So, I asked for the corporate office phone number. Maria in her snotty, unhelpful voice and attitude said I should look it up online! So, that's what I did! I continued to send Angela Gonzalez e-mails throughout the day. Of course no reply was ever made. I put an inquiry in on the corporate website and called a different Matrix Medical office to find out who the area manager was and get her phone e-mail or phone number. The information was provided to me by the lady who answered the phone. So, I e-mailed her and waited for her reply. She promptly replied and said she would help me and "take care" of the way/situation that brought me to her. Her name is Debra and she is quite excellent. The very next day she e-mailed me and told me that I could call the office and get my training/orientation set up for my CPAP machine. I was OVER the moon happy! Before I could make that call my phone rang and it was Casey the trainer calling to get me set up for training/orientation. I set my appt. for the next evening (Friday) at 5pm. I arrived at the office at 4:50 pm and was let in the building by "Maria". The nasty, rude receptionist. I introduced myself to Maria and thanked her for opening the door (the front door was locked). Not one word did she say to me. No nice to meet you, I'm sorry about the other day, NOTHING. But, she did sit at her desk and complain that it was raining out. Leaving the phone unanswered to gossip about the new cleaning crew with other staff members. Outrageous! I sat in the waiting room and just observed. Then I heard someone yell out of the back "Angela, I'm leaving, have a nice weekend". Guess who appears out of an office 20 feet from me? ANGELA GONZALEZ the "office manager". Gossiping herself about the new cleaning crew and there lack of service. I looked right at her and smiled. NOT ONE WORD did she say to me. Nothing, she didn't even acknowledge me. NOW RUDE! After all she put me through for two days... nothing?!? No "I'm sorry" absolutely nothing. As I was walking back to the training room again she walked right past me. She didn't even look at me. She is an absolute DISGRACE to not only herself with her low level behavior but to Matrix Medical as well. This "women" is who they have employed to be the "office manager"? She was even dressed unprofessionally. Jeans and a T-Shirt with flip flops. I'd think that as a "office manager" you'd be dressed professionally. You would want to exemplify an example of professionalism to your staff and the customers coming in and out of the office all day. I guess these are all the reasons the reviews are so bad for Adapt Health /Matrix Medical. Personally I'm writing up my story in detail and sending it to the office manager of my doctors office so they are aware of what and to whom they are referring their patients too! If you are reading this and thinking of referring to this company- STOP! Please consider the lack of customer service, rudeness and unprofessionalism that not only I experienced but the countless other people who have also posted negative reviews online about this office. It's rotten from the top at the Drane Field Road office. If you are a potential employer, perhaps in the future reading this for ANGELA GONZALEZ "office Manager"- PLEASE do not hire this women! Please do not subject your clients to what I experienced at her hands. And Maria- although I don't know her last name is just as bad. She lied to me all day for two days, making excuses for ANGELA GONZALEZ as to why she couldn't take my phone calls for two days! No honor, no self respect or level of honesty!

terrible customer service. left six voicemails to date following up on my order and no return…read morecalls. I have left a voicemail to Erick today and am waiting for an answer. Do not trust easily on this company. I ordered the atto on may 17 . Today is may 22 and still no update on the shipping. Be careful. We'll finally cancelled the order. The factory even told me they were not authorized to sell the atto scooter. never ever deal with this company.

Very happy working with Viva Mobility! We bought lift chair and a small outdoor ramp. We had a…read morecouple of quotes but felt most comfortable here. I would definitely recommend them.