I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

May 20, 2026 My…read moremother had an appointment at this location on May 20th 2026. In the interim of her visit, I visited the cafeteria and purchase a BLT ($8.44). We returned home within a short time (1hour 15 minutes) and proceeded to indulge in the BLT. The sandwich was not eatable. The bacon was stuck together and so hard that there was no breaking through it. I proceeded to take the bacon off from between the croissant. Upon doing so, I found the bacon to be old or overly cooked. There was no way to eat the sandwich. I called kaiser and was transferred several times to the cafeteria. each time the ringing was long and then picked up and hung up. May 21, 2026 Another appointment at the Vacaville location for my mother. i then went down to this cafeteria and asked for the manager. I wanted to know if this location was operating under the same contract as the Vallejo location. The manager was summoned (middle-aged Asian female). Reiterating the issue, I was told that the sandwich was made to be eaten immediately (WHAT!). i responded by telling her that the timeline wasn't even 2 hours after buying. She then asked me for my credit card number in reference to the purchase. She wanted me to write it down for her. NOW THIS REQUEST IS CRAZY! I tell her, "Thank you" but "no thank you" and walk away. She tries to adjust her response but it's too late for me. May 22, 2026 I call back to Kaiser Vallejo and receive the same phone results (3 calls/no results). After three times of calling, long ringing and then phone picked up/hung up, I call one more time. This time the operator directs me to call the director (Jonh Healy) I complete the phone call and call Mr. Healy immediately. I was met with a voicemail and left a detailed message of the problem with contact number. I now await a callback.

I've been coming to this location for many years, they do have a variety of care as in…read moreprescriptions, blood work, some health classes, and general doctor visits. When you schedule for appointments, I feel it's hard to see them right away or you have to see urgent care at another location. I give it 4 stars because it fills my needs and it's close to my house, but at times it can be a 3 star.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Don't go here after 5pm because the main doors are locked and you'll have to go through the…read morehospital main doors. The service was always legit and super helpful.

Vanessa B. assisted Dr Russell, my Opthamologist, and she was SO kind and thorough and explained…read moreall and where her office was; if I needed her! What an Angel!

I used to think La Clínica was bad -- but Kaiser makes them look five-star…read more At least La Clínica might just run late. At Kaiser, you spend hours every week trapped in endless phone loops, transferred to the wrong departments, and fighting just to get basic care. Documents go missing, forms aren't filled out properly, and referrals are delayed for months. Even when paperwork is on file, staff act like it doesn't exist -- no one takes responsibility. Some providers, like Dr. Amy Fueglei, can be inattentive, slow to respond, and careless with details, which only adds to the frustration and risk. If you're disabled or need accommodations, Kaiser systematically overlooks you. Requests get delayed, care is postponed, and your needs are treated as secondary. It's a system that works only if you're healthy and able to advocate endlessly for yourself. I once heard someone say, "Kaiser is great if you're healthy." Now I understand. If you need timely care, accessibility, or someone who actually listens, you'll be ignored, delayed, and left to deteriorate. Avoid Kaiser if you value your health, your time, or your dignity.

It appears a Grinch has stolen an integral part of Kaiser Vallejo's Christmas spirit. For many…read moreyears Kaiser Vallejo has made the piano available for pianists to play (softly) any and every day during business ours. For some unknown and unexplained reason the piano is no longer available for us musicians, including gifted KP staff, to play Christmas carols. Patients, visitors and KP staff appreciate the piano music. There is healing power in music and inspirational joy in Christmas music. It's Christmas time; why the Bah Humbug?

discharge pharmacy I am saddened to write this review as the…read moreKaiser pharmacy and hospital have many good people that do their jobWell, however, I have now made the decision to drive 25 minutes. Out of my way to use another 24 hour pharmacy as the employee that I encounter every single time I visit the Kaiser Vallejo discharge Pharmacy has made my experience so horrible, first name is Marlo. I don't know the last name, but this person should not be working in an environment where patient care kindness and politeness is imperative, I understand kaiser model is thrive. I have witnessed this person over the years be extremely rude and unhelpful, especially to seniors , if you ask a question, you will get a very rude response and or made to feel humiliated for having asked the question , I fear Kaiser will lose many members if it was based on the experience with this person at the Pharmacy, I wish somebody would offer some training so that We as patients are not subject to extremely rude unprofessional, demeaning treatment of kaiser members.

It appears a Grinch has stolen an integral part of Kaiser Vallejo's Christmas spirit. For many…read moreyears Kaiser Vallejo has made the piano available for pianists to play (softly) any and every day during business hours. For some unknown and unexplained reason the piano is no longer available for us musicians, including gifted KP staff, to play Christmas carols. Patients, visitors and KP staff appreciate the piano music. There is healing power in music and inspirational joy in Christmas music. It's Christmas time; why the Bah Hum-Bug!

I recently visited a relative that was admitted to this hospital and there seems to be nice outdoor…read morelandscaping for patients and visitors to enjoy. Outside on the first floor there are various landscape art pieces and lots of different plants. On the third floor there is an outdoor courtyard with lots of raised beds filled with decorative flowers, vegetables, and even fruit trees. There is also a 1950s era Kaiser car that is in mint condition. Behind the car there is a plaque explaining the history of the car. There are also outdoor tables and chairs for patients and visitors to enjoy the courtyard. Security seems to be nonexistent here as anyone can go into the hospital which seems to be a safety issue. There are many security cameras and a sign prohibiting firearms, however there should be a check in process for authorized visitors to visit patients. There is a parking structure and parking lot under solar panels so cars are kept out of the sun. In the parking lot there is an ample amount of accessible parking. The pathway leading to the accessible spaces is much wider and there is a generous amount of room between the spaces for adequate egress.

If you are reading this, you likely have a loved one who is heading into rehab, spinal cord injury…read moreor stroke related. I am writing this because there isn't much info about this place, and I had a family member in here for about 3 weeks. I wanted info, but found little, so here is my way of helping someone else who may be coming to this rough patch in the road. OVERALL: 10/10 WHERE IS IT? It's a section of the 3rd floor of the main Kaiser Hospital in Vallejo, it is not a separate building. There are 2 sections of rooms, both on the 3rd floor. One section is directly above the Labor & Delivery (2nd floor), and the other section is in the main hospital wing. PARKING: You can park in Lot 2 (open to anyone) or park in the parking garage, park closest to the elevators. Parking is free in both areas. It gets busy, so they even have a parking valet until 5pm in the main loop. WHAT HAPPENS? They will take the patient in, and the doctor will do a quick initial assessment when the patient arrives. The doctor will likely ask the patient to rest for the remainder of day. The following day is an assessment by all of the specialist departments, OT, PT, and Speech Therapy (which is also related to memory). They have a huddle and decide what would be the best plan of action for rehab, and determine an estimated discharge date. Most patients had about 2 weeks as their initial window. Depending on the progress, they could extend the therapy for an additional 5 days if they believe progress is being made, so your timeline may be extended. Ours was extended twice. DAILY: The patients are given a daily schedule of all their 30-minute therapy classes (some acronyms were new to me: OTD is OT for dressing in the morning, RME is resistance mat exercises). Weekend class schedule is different and varies per patient, usually less classes. If no family member is there to take the patient to their class, the nurses or therapists get them there. There are lines on the floor to help navigate the area: PT is red, Speech is orange, OT is green, and admin offices is brown. ROOMS: Some patients get a large private room, and some are in a quad-room which separates 4 patients by hospital curtains. Just depends on what opens up first. VISITORS: They allow one guest to stay full-time in the patient's room. You can request a pull out bed that is surprisingly comfortable. You can shower in the patient's bathroom (some have Jack & Jill bathrooms between 2 patients rooms, so be sure to lock both doors). Your loved one will likely be tired from all the therapy classes, so try to limit guests so they can rest. AMENITIES: They have a laundry room where you can bring your own HE (high efficiency) detergent, and wash clothes for free. There is a family room which is a large room with tables for families to visit with their loved one. You also could do some laptop work in there if needed. Ice and water dispensers, shared fridge so be sure to label your items, and hospital type snacks (graham crackers, soup broth, etc) The family room by the rehab gym is nicer and more well lit than the one in the other area. FOOD: There is a standard hospital cafeteria on the 1st floor. During the week they have a salad bar, hot foods, and cold foods. Weekends is a small menu. On Mondays and Fridays there is a farmer's market. Down Sereno Drive (left when exiting the hospital) are 2 grocery stores (Food Basket and 168) and a small neighborhood Walmart. If you can drive, go across 80, there are lots of food options and stores (Target, Nick the Greek, Ike's, Starbucks, Costco, DSW, Marshalls, In-n-Out, etc) LODGING: If you need to stay somewhere, the Homewood Suites in Fairfield is about a 15 minute drive up 80, from the hospital. It's equipped with a kitchen and small gym, plus free breakfast in the mornings. Park in the front, the back gets extremely dark. Leave zero items in your vehicle, and you are good. Hang in there, you got this.

Emergency room is so disorganized. Wait time is horrible. You are just a medical record number to…read morethem. Zero care and empathy from staff.

The absolute worst part of visiting this hospital is the parking. If you can figure out a way to…read moredodge this bullet do it. Otherwise be prepared to walk about a quarter mile to get to the emergency entrance. You might be able to send a companion to get a wheelchair if needed. Or call the front desk and explain the problem. I've never tried this but it may be necessary. I popped in on Thursday morning and there was no line for emergency. Miracle! The only thing the receptionist had to do was wave me through. The nurses were relaxed and friendly Even the paperwork had been tamed by technology. I spent about 2-3 hours there. Everyone was relaxed and friendly probably because it was just a whole bunch of tests and I most likely wouldn't drop on them suddenly. Sadly the tests failed to pinpoint the problem and they recommended, nay, commanded I go see a specialist. Unfortunately I've spent enough time in emergency rooms to realize this is common. They simply don't have time or expertise do anything except eliminate the most dangerous And urgent problems. All in all, the staff either met or exceeded expectations There is always a major bummer in the emergency room that stops you from feeling sorry for yourself. I wish that unknown woman next to me the very best.

I'm so thankful this clinic is open on Saturdays! I work Monday through Friday, so finding time for…read moreappointments during the week is really difficult. A couple of months ago, I was struggling to get in anywhere, and I'm so grateful a place like this exists. I hadn't been to Planned Parenthood in years and had just changed my insurance I was relieved to find out they accept it. They were able to see me on a Saturday, and even though I arrived late, the staff was incredibly patient and still took the time to see me. During my visit, I had blood work, testing, and a vaccine done everything was handled professionally and with care. I truly appreciate how kind, respectful, and accommodating everyone was. So grateful for this clinic and the important services they provide

I first visited a Planned Parenthood in Austin, Texas. (2023)…read more I came to this location to inquire about a prescription for clomiphene and other fertility drugs. The receptionist kindly scheduled me for an appointment and had several times to choose from. I was seen at the appointment time by a staff member and thought it was a good amount of service and care quality. The appointment was covered and I received a free urine sample screen. I didn't get the prescription, however, but I believe my primary care physician and/or specialist can prescribe it if I need it for my fertility journey. I would consider using them again if I need the services that they provide. I honestly hadn't been out here since high school but have been in the area recently for study exam booklets. See my review of the public library. (2023)

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

I called to see if my Aunt could be seen that day. I was told that they did accept her insurance…read moreand they could indeed see her. We went to the clinic and we were told that they could not see her because there was no doctor there. Why didn't they inform us that when I called?

Had to get a last minute sport's physical for my son since Kaiser's appts are booked out too far…read more They did a simple physical. I think I paid $65. They completely the paperwork. Recommend if you're in a time crunch. Just kinda pricey when your used to paying a $10 copay. Other than that they were great.