I initially visited the office due to heart concerns and stayed because they are so wonderful.read more

I thank heaven for this office almost every day. Since another reviewer mentioned they're an RN,…read morelet mr say: I am also an RN and "qualified" to judge care - though I don't think my professional experience is sufficient to speak from a patient's point of view. This review is based on my perspective & my mother's perspective as patients. I am shocked by the negative reviews because my mother's experience with SanTan, Dr. Yilma, Britney Kormos, Elena Varretta, Jose, Vera, and other staff over the last three years has been absolutely fantastic. Sure, we have encountered an occasional bone head, but they don't last long. First, the front office: When we first found SanTan, my mother needed EECP and her insurance was being awful. I worked closely with Vera in the front office. It was a hands on deck because my mother was in such bad shape. Vera called me multiple times a day to update me each step of the way, to help relieve my anxiety over the situation. We worked together, as a team, each doing everything we could, to get my mom access ro the care she needed. About Dr. Yilma: My mom went to the ER for a heart attack around 10pm a few years ago. I called SanTan eight when they opened to let them know. They were empathetic, and ensured me they'd let Dr. Yilma know right away. I got to the hospital that morning around 9am to find out Dr. Yilma had already rounded on my mom in the hospital, about 7am! She came back several times throughout the day. Before and after the heart cath, she updated my sister and I, and took plenty of time doing so. The nurses said Dr. Yilma is great about talking to her patients and we were in good hands... but I already knew that. :) Elena Carretta and Britney Kormos practice to the top of their license, are quick ro respond to any and all of my questions. We get appointments quickly. Because I'm an RN, I'm a huge pain as a patient (or in this case, my mom's advocate). There were a few times I challenged things, and Britney just called Dr. Yilma on the spot to answer my questions. Problem solved! There's n9 ego here. Everyone works together to care foe the patients. Did I mention they do EECP? Almost nowhere in the valley does. Also, my mom's experiences getting cath'd have been great. She's been cath'd more times than we can count and has had some bad experiences... but she's always been kept very comfortable with Dr. Yilma, and also with Cindy. Maybe the bad reviews were true at the time they were written... but they certainly don't apply now. For anyone with heart disease who wants an integrated practice, where your primary care providers brush shoulders with cardiology, SanTan is your gem

This office is possibly the worst medical office I've had the displeasure of going to. Dr. Yilma…read moreis wonderful, as is Dr. Rogers, but the front office people are nothing short of stupidity and unprofessionality. When they do answer their phones, it's like your bothering them when it's their job! They constantly lose or misplace psperwork and don't seem to care about what they do. Two months ago, I gave dr. Rogers paperwork online for a mobility exam. We did the appt., while I was sitting in the room with him. Two weeks later, and it still wasn't sent in to the company. This CB office was provided with their fax number as well as telephone and e-mail info. Turns out, the psperwork is just missing. The girl at the front desk told me, "Dr. Rogers lost the paperwork." More likely, the ladies at the front lost the paperwork. Fast forward 7 weeks later, abd after I went into the office and told them what I needed, they still faxed back the wrong information. Two weeks after correcting this error, my insurance kicked it back yet again for being incomplete. I expressed it the women at this office that this was unacceptable. I was told by Vera, who should never be working in a medical office that, "I don't appreciate you saying that we are disorganized." Well. Vera, if the shoe fits. Last week, she sent back the info to the company, yoday, when u called the mobility company to check if they received the paperwork, big surprise, they hadn't. The woman called Santan cardiovascular and spoke to vets, who was verbally fumbling around with why the company didn't receive the papers. Well, she transposed the fax number so now my papers were sent to a completely different fax number! Direct violation of hippa privacy laws. Good job Vera! And these people wonder why I say things like their office is completely disorganized. A doctor's office staff is the very first contact a patient has before even seeing the doctor. Dr. Yilma, if you want to keep your practice going, you're going to need to clean your house up of these front office employees!

I've already met him through my girlfriend and he is very polite, very professional very noticeable…read morespent the time listening to the patient. He's very friendly, not afraid to suggest what he thinks. He seems to be an amazing doctor.

I've been a patient of Dr. Ortiz for years. He genuinely cares, listens, and the follow up is…read moreimmaculate.

The providers are top notch. I've been a patient for 8 years or so and my child has been a patient…read morefor maybe 6. We always get the best care and follow-through. But whoever is handling the billing lately is so rude, am not sure what happened. Maybe they outsourced it? I've never had an issue until recently. I called to clarify a charge that didn't seem like it was coded correctly. The person I spoke to on the phone was obviously busy with so many other things in the background and seemed annoyed and said she'd pass along my concern. I asked in the app and the person who replied was extremely rude as well, when I was just looking for clarification. Apparently a Saturday appointment triggers an extra $87 charge as "after hours" even though that was never disclosed and it shows on the website that they are opening alternate Saturdays (again with no mention of it being an extra fee or extra hours.) It wasn't an emergency and we didn't need to go on a Saturday. I just think that it should be disclosed somewhere that an extra fee will be incurred. My first inquiry in the app received a very patronizing "non-answer" to my question. The AI in the app is great but it doesn't handle billing. AI isn't always helpful but at least it's not rude or insulting. After the back and forth, I logged in to pay the balance that I should not have owed, but I chalked it up to a lesson learned. It showed zero balance. That was a few weeks ago, and today I got a bill in the mail showing the outstanding balance again. The providers and the quality of care are amazing. I just felt insulted the way I was treated by the billing people, and that's left a bad taste in my mouth. I would definitely recommend One Medical but be warned that billing might be a hassle now that I guess it's being handled by new people.

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

I've been looking for a good pediatrician in the area for my newborn and I'm glad we finally found…read moreone. My son's pediatrician is located all the way in downtown Phoenix, and I just don't have the energy to also drive my daughter all the way from where we are in the East Valley. Dr. Ijaola is proficient, punctual, and personable enough. He's been very thorough during my daughter's last 2 checkups. I also decided to finally have a wellness check for myself since the birth of my daughter was so horrific for both of us. My primary care physician also works at this office. She's one of the nurse practitioners. And she is extremely knowledgeable and thorough as well. Bonus, their office is immaculate and seriously, the fact that you can show up to your appointment on time and be seen right away with zero wait time is amazing!

We love dr.Lanre all of the associates are amazing we have been with them for 9 in a half years we…read morelove you guys.

I wonder what the actual suicide rate is after dealing with this office. I've been asking them for…read more3 days to amend the false information their AI system placed in my doctor visit summary. I've been begging for three days to please take out the falsified information so I can pay my rent. I can not get disability and assistance with school when the paperwork says I am enrolled in school - I told Scott I had to drop out , so how is this still on my record that I attend school? Then I said I'm on leave - so they put I started a new job twice and was congratulated. I never had this conversation on 3/31 , yet it says I did in the LEGAL MEDICAL DOCUMENTS? The manager said she didn't see this in my docs - even printed it out and gave it to me - with the same errors I pointed out 3 days ago. When I finally had enough , here's what I was presented with- please see screenshot of response from Optima Medical in Gilbert

All they care about is money. The ladies at the front desk were extremely rude. I asked about the…read morebilling because I was told that the follow up after my blood test was included, they had me come in 3 times for a physical and bloodwork which isn't necessary, and then they told me that was never said and that they don't know how much my visit would cost. Then told me they would cancel my visit (while I'm already there). I told them I was just trying to get the cost and not trying to cancel, but at that point I didn't want to give that place my money after how rude they were being. So I left and I will not go back there. Please do yourself the favor and go somewhere else that actually cares about their patients.

When is he going to down his fake 5-star reviews? He has the worst bedside manner as a doctor and…read moreis extremely creepy. Just look at his picture--he actually does LOOK like that. He rushed out of us once his office took our hefty copay. It was really sad to receive poor medical care in the US when we already paid so much more than in other countries.

Dr Tsai very easy to communicate with. He is caring and solution oriented. I highly recommend. He…read morewas at one medical, but apparently he left. Sure wish someone would update his info. Thanks

Dr.Goldberg was our family Dr. while living in Az. We moved back home to Northern California & I…read morecan't even begin to describe how much we miss him. Not only as our primary care Dr. but a beautiful man who cares so deeply. I hope he will see this message & know we love & miss him. Travis & Brenda McNamara

So glad I found Doctor Goldberg! He's great doctor and he…read morereally cares. He believes in preventative too which is rare these days. He always gets me right in and takes care of me. Staff is friendly and the wait wasn't bad. Highly recommend Velda Rose and Doctor Mark especially!

Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.

Dr Ross and I had differences and rather than calling me and talking things out, he cancelled my…read moremembership. He is a good doctor but every time I talked with him, no indication was given him of his unhappiness with me.. Stay away