This office is busy like any other office I never felt like they didn't care. Dr. Carter is a fantastic physician who will get you what you need and in a timely fashion. It's good to hear she supports her staff read more

Primary receptionist rude, vocal, and next to helpless. She will not call insurance companies for referrals because "she never has" and too disgruntled to change her ways. Furthermore, the doctor supports her fully and called me specifically to ensure I understood that they do not call insurance companies to help clarify issues found on referrals submitted by the practice. They simply wait for the rejected referral and reply to it. I had requested physical therapy based on a script from my surgeon. It was never submitted because the primary receptionist that deals with Tricare was too busy and expected she would get to it in two weeks. Worthless. She is either overloaded with work or lazy, I am not sure which. Dr Carter will dispense medications you need in a timely manner, give you a semi decent exam, explain some of what needs to be done but when it comes to assisting the patient versus her staff, the patient is screwed. Needless to say I have switched doctors where the staff is pleasant and the doctor seems to genuinely care about you and ensures you referrals are submitted no later then the next business day. When my new doctor requested my medical records from doctor Carters practice, they never sent them over. Don't waste your time with this practice, find a quality team that truly cares for you and has the staff to support your needs. read more

I've been searching for a primary care doctor for awhile and went to Dr. Carter on the recommendation of a friend. I made my first appointment with her staff just over a year ago and I have been happy with all of my visits, the waiting time can sometimes be a little long (which is why I dropped a star) but once you're in with Dr. Carter, she actually listens to her patients, her attitude is so down to earth, and the way she explains things is just wonderful and so easy to understand. I've been to so many doctors through the years that talk down to you if they even bother to talk at all (making a nurse relay everything) as if you're wasting their time by being sick, or needing something checked out. She has been a breath of fresh air! read more