Just bought 3 plants and 2 hanging baskets because of the buy one get one 1/2 off. After I paid, I noticed that I did not get the 1/2 off, went and asked, they said because both hanging baskets needed to be flowering. Ok, I left and came back in 5 min later, different cashier, asked if I could then buy another flowering basket at 1/2 off and she said she couldn't do it because the register couldn't figure it out. Terrible customer service, I would say she was very rude at the way she answered me. The other people in the plant area were so helpful, needless to say, I am very dissappointed as a loyal customer for over 15 years. read more

That's five stars for the landscaping work, zero stars for customer service. We engaged Maria Gardens to completely replace the garden bed in the front of our house. The proposed design suited us; the price was reasonable. They did all the work in one day, the final product was attractive, their labor crew was polite, and cleanup was excellent. However, communication with them was simply terrible. After I accepted their proposal electronically, I made an appointment at the Strongsville location to review the proposed plants. When I got there, they had no idea who I was and could only tell me that the person I was looking for was out on a job and would probably be back sometime soon. I stood around while I exchanged a couple of texts with my contact in which he claimed he was on his way back to the store and would be there soon. When he failed to materialize after 45 minutes, I tired of waiting, left my deposit check with the cashier (who still was clueless) and departed. I heard nothing for the following week. I had to call to ask for some idea of how far out they were scheduling. I got a return call saying that they were looking at October 1. I sincerely doubt I would have heard anything had I not called. Fast forward to September 30. It had been two months since I had last heard from them. I had received no acknowledgement of my deposit, no statement of account. Were they going to show up the next day? I had to call and ask. I got a call back confirming they would be there the following day, but probably "a little later in the day as they were finishing up a job". That next day passed very quietly. They didn't show up. I heard nothing from them. No call, no text. The day after, they did show up, surprise surprise! They did the work as described in my first paragraph. It looks good. Two days later, I received a text asking what I thought and when was I going to pay the balance due. He wanted me to drive out to the store to hand-deliver my check! Per my custom, I mailed the check the following Monday. It was for the difference between the quote amount I digitally accepted and my deposit. Now this week, they have produced a different version of the quote and are saying I still owe them $216. But somehow this version is undated (he sent me a picture). And I have my own copy with the quoted price and my digital signature that their system emailed to me. So I sent him a picture of my copy, pointed out that his version was undated and told him his number was just wrong. That was the last I heard, so who knows if he accepts his mistake or not? No apology, nothing. That last text I sent was like dropping a feather down a well. I would have paid the $216 if it was truly owed, but I can tell you this. That amount is certainly less than what we would have spent at their store in a single visit next spring. But that's not going to happen now. Nor will they be asked to quote on additional landscaping work I am planning for next year. There is no excuse for not communicating like this. If you can't tell your customers when to expect you, you have a problem. If you are too busy to send a text, you need an assistant. If you can't reply to text messages, you are simply rude and inconsiderate. These days, many contractors use software that does this stuff automatically. Finally, I will add that in my experience, when a company is laser-focused on collecting payables but is ignoring customer service, it is a sign of much bigger problems behind the scenes. Should you hire them for your landscaping? That's your choice, but I will not. read more

Small garden center on Royalton Road not far from 71. They have a well selected collection of plants for sale in growing season at a reasonable price. A good supply of garden tools and related items. In winter this is where we get firewood. The wood is dry and often a good variety like red oak. Friendly staff makes it an easy choice. read more

Maria Gardens Center - Nurseries & Gardening Near Me - Strongsville, Ohio

Bought shrub one week ago and it now looks dead, they said they will only refund 50%. Terrible business guarantee

The place is nice looking and has a good selection but we have had nothing but trouble with them. We purchased a large pine tree which was installed with the back side crushed (like we weren't going to find out eventually??). After going to speak with them they said they would replace it but we had to pay another $90 for installation. Then they delivered a worse looking tree than the first which was installed crooked and just plopped on top of the ground! After half a season one complete side is dead. So going in to talk with them they said they would replace it but we'd have to buy another $400 tree. We brought pictures of both trees and all the receipts but they say no, even knowing the installer was the problem. Not much of a "warranty", right? Home Depot does a better job standing behind their trees. What a huge disappointment and a shame because we would rather shop locally So bottom line is this: buyer beware, you should go somewhere else to buy installed trees! read more

I spent the afternoon wandering the aisles to with my aunt and my mom. The selection in breathtaking and we may have taken a few new friends home. We didn't spend as much time in the gift shop but it seemed to be stocked with all the fun goodies anyone passionate about gardening would enjoy. read more

For a local garden center, this place has a lot to offer. There are many varieties of flowers, plants, and decor for your garden and household. There are also many options or mulch or soil that can be purchased by the yard, or stone that can be purchased by the pound or pallet. I would have given it more stars; however, the customer service is very poor. The cashiers were flat out rude to customers; so much that I watch someone walk out the store merchandise they were planning to buy. I will give this place another try, and hopefully the service improves. read more