I came across Valley City Supply by way of an online search. VCS has one of the most dedicated,…read moregenuine and knowledgeable staff I have encountered. VCS has so much beautiful variety of natural and manufactured stone, plus their vertical & horizontal displays are fantastic, enabling you to better see and even walk on the pavers - which is so important when working with a large (or small) project. I want to make mention of Sarah and Emily who are so knowledgeable of the extensive product lines and Joe who was able to address some special adhesive products that would be ideal for the paver I was interested. VCS truly goes beyond their already exceptional service. Thank you for giving me piece of mind, outdoor projects can be pricey and they are so helpful!!

We started our project to build a pergola about a month ago. The project required some extra…read moreconsiderations. Mike Lanza was excellent to work with and made the project run smoothly. His positive attitude and "we can make it work" way put us at ease. Mike returned calls and followed thru on his verbal commitments. I can't say enough good things about this guy. We will never go anywhere else for these products because of him. Colleen Bay Village

Everything went well. I had the most amazing sales person. His name is Wesley. He took care of me…read more He was very informative took his time with me and showed me everything I needed. I also had a good experience with Delivery. They were wonderful. I also had a great experience with the manager. I would highly recommend this place to anyone. The prices are good. the people there are good. I would definitely shop there again and plan on doing so in the future and I would highly recommend Wesley as your sales rep. He is really good.

Sean was great at helping me get what I needed!! He was really busy but made time and made me feel…read moreimportant! Mike C.

Great selection of furniture. Spent time with Ryan who was extremely knowledgeable and offered a…read morecouple of great ideas and suggestion.

This is an update to the review posted on 9/3/24. When the business saw the YELP review, they…read moreimmediately contacted me. and asked how I had contacted them. I said by letter. I got a call-back and the fellow I spoke to apologized and said he had just read my letter, which was mailed a month earlier. They are going to pay us back for the cost of chains, which amounted to $49. So, all is well after a month of aggravation. I'm upping my review by a star because the customer service finally came through.

Great service and thanks for all the help !! I wish I…read moreremembered the lady that helped me as she made my purchase so easy!

Wonderful associates in the nursery , very helpful and went above and beyond to help me design my…read moregarden! Excellent prices as well! I'll be back

During the pool installation the pool light did not have a bulb in it. The heater did not come with…read morea shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!! During the pool installation the pool light did not have a bulb in it. The heater did not come with a shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!!

We just purchased a Sauna from Greg at the Strongsville Store…read more He was very personable, respectful and knowledgeable about all Sauna's they had in stock. He was one of the nicest sales person I have ever dealt with. I felt he had our best interest in mind. I would highly recommend speaking with Greg when in the market for any item at The Great Escape. Very Satisfied!

I had stopped in before and spoke to Gary and Nicole about a custom L shaped desk, but I was…read morefinally able to get the dimensions laid out in my office to get this piece ordered. This is very nice furniture that is well built and I couldn't be happier with the outcome. Unfortunately there was nothing in the store that was exactly what I wanted so we had to go the custom route. So I wasn't totally sure how things were going to turn out. But I am beyond thrilled with how the desk turned out. When I put my deposit down I was told it would be 8-12 weeks and it ended up being right at 12 weeks. Factor in the holidays and it may have come in a little sooner. We are in the market for some new patio furniture and I will be going back to get the pricing. Thank you for all you do. I will be back soon!

RUN AWAY AS FAST AS YOU CAN!! Wish I could give zero stars. We have been ghosted multiple times…read moreby owner Gary after our several attempts to resolve an issue with the custom dining room table set we purchased over 4 years ago. They seem to care while trying to gain your business, but once they've got your money and delivered your product, their follow service is atrocious. We purchased $10k worth of custom furniture from their store in late 2019. For the dining table set, I asked the owner's wife, who was assisting us, if a rough sawn table top would still be flat enough that a plate wouldn't wobble, while still achieving a distressed look. I was assured that was true. Our table's surface is so uneven that we have to be very careful with where cups and plates are set so they don't wobble and spill, which is completely impractical for my family with young kids. Then, after just a few short months of use, we began having issues with the finish flaking off. Our table is stained with a glazed finish over top. Initially, we thought it was due to a piece of scotch tape that had been used to hold a protective covering on the table for a very brief time. However, over time, finish has flaked off around all edges of the table, just with regular use (no more tape). Additionally, the heads of 3 screws used to mount the tabletop to the supporting brackets underneath have completely fallen off and been found laying on the floor. This table does not get moved around; it has always remained in the same place, so the only reason I can come up with is that the screws were overtightened during assembly. I emailed Gary with my concerns in mid-2020. He responded, offering to run the top through a sander and he was going to check into the concerns with the finish. He said he could pickup the table in about a month, since things were crazy with the lockdowns (perfectly understandable). I reached out 2 months later, and he said he'd come pick it up within a few weeks. Two more months went by, so I reached out again. This time - no response. I reached out again another 4 months later (early 2021)...nothing. An entire year went by and we heard nothing. By this time, we had 3 young kids, so it was hard to find the time to follow-up. My husband finally went to the store in early 2022 to talk to Gary directly. Gary claimed he "hadn't forgotten about us" and would reach out soon to arrange pickup and repair of our table. Here we are two years later, and we've still heard nothing from him. So, we are stuck with a several thousand-dollar piece of furniture for which we can get no remedy because of Furniture Nook's awful customer service. I strongly suggest you save yourself the headache and time, and shop elsewhere!

Our landscaping needed a large makeover, and I came here to pickup some topsoil. We conveniently…read morediscovered this place by driving to a friends house. The staff is very friendly on the phone and in person. Prices are reasonable, and the service is efficient. Hours are a little tight when working a full time job but also par for the course. Definitely a place I would return to for future bulk landscaping supply needs.

This place is amazing! The staff is so friendly, so knowledgeable, and willing to help. They helped…read moreme complete a loose limestone patio with a fire pit. They told me exactly what I needed delivered earlier than expected and did a fantastic job installing our new fire pit! Mike is incredible and his wife is super helpful in answering all of my questions! Save yourself the hassle with the big brand stores and shop local. It's less expensive!Keep it up guys!