I requested house cleaning services from Maria's House Cleaning through Yelp August 11th, answered the standard questions and received a message from Jose requesting a phone consultation and also giving me the cost estimate for the cleaning. I called Jose and we spoke further about the services he provided. After consideration, I left him a message that I would like to hire him. I didn't hear back from him the next day as he said he would, so I left him a text message on his phone two times. I should have gone with my guts but I said, give him a chance. He finally responded, said he wasn't able to because he had no signal. He then agreed to come by on Monday (today) at 11:30. I reconfirmed on Yelp August 16th, and he confirmed he'd be at my home around 11:15 - 11:30am.
Today, Monday, August 20th at 10:44, Jose said he would be a little late and would be arriving at 12 noon. I said fine. I told him I would have my husband outside at noon so it would be easier for him to find our house. It was 12:22pm and he hadn't arrived or called so I text him to find out if he was near since I hadn't heard from him and I get a text from him at 12:25pm saying "Hi, I'm sorry but I'm going home." No explanation why. I was flabbergasted. So I asked, so you're not coming? He wrote "what happens is that I grabbed a lot of traffic there was an accident."
He could have called me to let me know without me having to ask where he was an hour after the agreed upon time and then doesn't show up. I would have still allowed him to do his service. I could have hired someone else to come to my house as I am in a wheelchair and am not able to clean at this time, and this was my first time ever requesting my house cleaned. I wasted pretty much a whole day that I cancelled other things I had planned for the day plus I had visitors later in the day. I am so disappointed with the outcome and would never ever recommend this unprofessional so called business. Jose you should be ashamed of yourself for lying to me and failing to keep your word. I learned the hard way. read more