Absolutely NIGHTMARE!!! I am losing most of my lower teeth because of Dr Bales negligence. She…read moremoved my teeth incorrectly and now I am suffering extreme bone loss , gum loss and teeth are being pulled because of her negligence. Also she snapped a beautiful porcelain veneers veneer in half ( I have video proof ) and after yelling at me and degrading me she told me she would pay for it to be replaced and she never did. Save your children and your teeth and go anywhere other than Dr BALES

Really satisfied Caring crew…read moreThe office ladies are always helpful Everyone always listen to my needs

I've been disappointed by how much the pricing has increased over time, particularly for something…read moreas straightforward as a replacement retainer. There no longer seems to be any consideration or loyalty pricing for long-term patients. After calling around to other local orthodontic offices, I found comparable replacement retainers for nearly half the cost, and overall pricing differences that can amount to thousands of dollars for similar services. I've had orthodontic care at other offices in the past, including a more affordable practice in Novato (now retired) and Wilson, and the quality of results was the same. Unfortunately, this office now feels far more expensive than others offering comparable care. While the staff and outcomes have been ok, the pricing no longer feels competitive or reflective of long-standing patient relationships. I would encourage prospective patients to compare pricing with other offices before committing. Also, most advanced offices offer scanners instead of molds, so much more precise! And now if one loses retainer the can use scan avoiding costly old fashion mold replacement. Probably no good for $ for dentist but great for patients!

I really love Wilson & Kim Orthodontics because they provide exceptional, personalized care with a…read morewarm and friendly atmosphere. The team is highly skilled and knowledgeable, ensuring that each patient receives the best possible treatment tailored to their unique needs. Their state-of-the-art technology and modern techniques make the entire orthodontic process more efficient and comfortable. Additionally, their commitment to patient education and clear communication fosters a sense of trust and confidence in their care. Overall, the professional yet compassionate approach of Wilson & Kim Orthodontics makes the journey to a perfect smile an enjoyable experience. I had this duplicate review in my drafts but forgot to post it and thought I'd post it anyways.

if I could offer 0 stars I would. This business was so much better when the father was running it…read more the son is an arrogant jerk. I went to their Novato office on a Friday. I needed a replacement retainer. I explained I was leaving the following Sunday for 6 weeks so it would only work to go through their office if I received the retainer by the following Friday. They said that would be no problem. Every other Friday they are in the opposite office, so I was told to pick it up at 1:00 the following Friday in Tiburon. I show up and there's no retainer. I received no phone call, email or text. I was told the pick up of the retainer as well as proper communication didn't happen because the person in charge of all of that's dog died. He said he would go up to Novato and get the retainer and I could meet him back in Tiburon at 6. I asked for a discount for my inconvenience. At first he said yes. then he changed his mind and came up with a bogus story about how they'd actually given me the wrong amount for the retainer to begin with so they'd already saved me close to 50%. This was not something that had ever been mentioned previously. Pretty sure it was made up on the spot, as the cost of the retainer had been quoted to me by several of his staff. He was also extremely rude and loud and said, I've apologized, there's nothing else I can do. He also insisted they called me as it was on their records. I checked my phone when I left. That was a lie as well. The guy's a snake. you're better off anywhere else. (He also tried to tell me I hadn't been a patient for ten years. I was there in 2019.)

I have needed braces as part of an orthognathic jaw surgery treatment (the surgery was through…read moreKaiser), and after enough procrastinating I finally started treatment with them in 2018. As of this morning, my braces have come off and I am very pleased with the results. Dr. Nielsen was always honest, friendly and direct with his treatment recommendations with me. I've always had trouble with the enamel on my teeth from grinding, but even still the final outcome is much better than I could've anticipated. Pricing was reasonable and their monthly payment plan was very flexible. I appreciated my experience with Gast & Nielsen and I'm thrilled with my new smile.

I had my first appointment and got my braces on today at Valley Orthodontist in San Rafael with Dr…read more Rocha, and I honestly couldn't be happier with my experience. From the moment I walked in, Anna at the front desk made me feel welcomed and comfortable. She was friendly, organized, and took the time to clearly explain all the payment details and options, which really helped me feel informed and confident moving forward. I never felt pressured -- just supported and well taken care of. Dr. Rocha was professional, knowledgeable, and very reassuring throughout the entire process. He explained everything clearly before starting and made sure I understood what to expect. I really appreciated how attentive and patient he was. Abby, the assistant who put my braces on, was amazing. She was gentle, thorough, and constantly checked in to make sure I was comfortable. Getting braces can feel intimidating, but she made the whole experience smooth and surprisingly easy. The office is clean, welcoming, and runs efficiently. From start to finish, it was such a positive first experience, and I'm actually excited to begin this journey. Highly recommend Valley Orthodontist and Dr. Rocha to anyone looking for quality, compassionate care in San Rafael!

Dr. Rocha has taken great care of my son since the start. But even before that, Dr. Valley and her…read morestaff have been nothing but exceptional in identifying Noah's needs and when to start. He had Invisalign started a little over 2 years ago and now has a gorgeous set of straight teeth. They allowed him to be independent in going to his appointments and because of that he had gone from a teen with very questionable hygiene standards to being truly diligent (with no parental prodding!) in his dental care. He managed to not lose a single tray and I have to say it was as painless a process as I could have ever hoped for- considering he's a picky kid, this was the best route for him and I don't regret it at all. I credit the incredible attention and care of Dr. Rocha for helping him get through this milestone. Thank you!

The explanation of my choices was very illuminating. Dr. McConnell addressed a problem I was having…read morewith a pharmacy, and went much more than "the extra mile." I felt at ease immediately. A rare gift for connection and communication in this day and age. The work has always been top notch. Worth every minute of the time I spent. Thank you so much, Dr. McConnell and Team!

Been a patient there for the past 10 years and recently experienced the worst customer service -…read morethey simply don't care about retaining patients. I literally told them why I was dissatisfied and was going to find another dentist and they simply said "Ok" - soooooo, I am now going to Preferred Dental Care and they are FANTASTIC - give them a try if you're fed up with the rudeness at Marin Modern!

Dr. Valley is a thorough orthodontist and runs a very tidy and organized business. She sees my kids…read moreand has done a good job with them. I find communicating with her to be an odd experience most of the time though... There are an unusual amount of awkward pauses and a tone that seems to imply I might not understand the basic information I'm being given. I always feel as if I'm having a conversation with a robot that has been programmed to speak to children. I haven't decided whether to chalk it up to personality quirks, which intelligent people often have, or if she's maybe judging my intelligence on my appearance. I may not fit the mold of mundane suburban existence, but I do hold an advanced degree in a field of life science, not that one needs to in order to understand a basic update regarding their kid's braces. Anyway, the rest of the office staff are very easy to communicate with and highly organized. All in all I would recommend them.

Dr. Valley has been my family's orthodontist for years now, and we don't have a single complaint!…read moreMy father, two siblings and I have gotten our braces / invisalign with her. Dr. Valley is incredible--she always knows exactly what she is doing and is fantastic at explaining everything and addressing any concerns. She is very kind, patient and warm-hearted. She always makes an effort to accommodate our schedule (despite her extremely packed one), and always makes herself available for any questions over the phone (even in the evenings) or emergency appointments in case a bracket falls out, or a wire is hurting, etc. The entire staff at Valley Orthodontics is always professional, polite and on top of things.The office is super cozy, clean, and fully stocked with refreshments (water bottles, hot cocoa, etc.) I would DEFINITELY recommend going to Dr. Valley! =)

I had Invisalign done here, and I couldn't be happier. They really listened to what I was concerned…read moreabout and accommodated that. I'm a voice actor, so I had some specific needs and concerns. Everyone is professional, friendly, and helpful. I'm finishing today and getting my retainer! I'm very happy and definitely recommend them.

Dr. K and his team are amazing. His team has always provided great customer service during my…read moreentire treatment. They have always worked really well around my work schedule and have fit me in last minute a few times. I would definitely recommend Dr. K & his team for your orthodontic needs. I am completely happy with my treatment plan and I love my smile.

Dr Schafer and his staff have gone out of their way to make my son and I feel comfortable each time…read morewe have an appointment. My son is 7 and does so well with the assistant because he makes sure he is comfortable and well informed about any process they have to perform on him, including recent fillings. It was painless! I have also received excellent care from Dr. Schafer and his dental hygienist. She is so knowledgeable, friendly, and diligent. I have had to get some serious work done but she makes it seamless. I really feel blessed having found Dr Schafer, we come all the way from Benicia just to see him because I trust his work and feel like he really cares about us as his patients.

Dr. Paul Schafer, Suzanne Schafer and staff go the extra mile. Their focus on details, generous…read moretime spent with patient care, and genuine concern are outstanding.

The best Bilingual Doctor in The Bay Area. Mi tratamiento de Ortodoncia fue super eficiente y el…read morestaff super friendly y super claro con todo. Gracias a todo el staff de Marin Ortho. I really appreciate your treatment!

Update: After my…read moreoriginal review, I was told that Dr. Gorton had agreed to a full refund of everything paid for my daughter's treatment. We followed up to accept that resolution, and were then told that Dr. Gorton had "taken the offer off the table." This doctor seriously injured my child, left her treatment unfinished without regard for my daughter's health, and has now withdrawn the refund that was previously offered for treatment that was never completed. The result is that care that took years is now reversing, and we are having to pay additional thousands of dollars to address the damage. Based on our family's experience, the lack of follow-through and reversal of promises and agreements made has made an already devastating situation even worse. Any prospective new patient should be very cautious. Based on our family's experience, when something went seriously wrong, we were left with no meaningful recourse other than formal legal action, and no care for the actual patient and their treatment.

I feel so lucky to have found Dr. Lamberton for my kids' orthodontic needs. He and his team have…read moretreated our family with so much kindness and attention. My son recently completed his Invisalign expansion and first phase of treatment, and my daughter has just started her Invisalign expansion. Dr. Lamberton and his team make the process easy and really takes the time to make kids feel comfortable. Both of my kids look forward to their orthodontist appointments. The office is welcoming, the team is wonderful, and you can tell they truly care about their patients. If you're looking for a great orthodontist for kids or Invisalign treatment, we whole heartedly recommend Dr. Lamberton!

Everything about Dr.Lambertin's office is amazing. The staff is awesome, and friendly. The office…read moreis excellent nice, comfortable, and clean. I cannot recommend Hello Ortho enough they are great. I highly recommend them I went there for my son and ended up with Invisalign myself. The are fantastic!