Bate and switch Price of laundry and iton my shirts was advertised on windows at 2.95. I came to pick up all 11 shirts were sent to dry vleaners. I did not approve that lady was not admitting. She well they are cotton. So. Cotton doesnt mean over charge for drycleaning. Not at all. Unfriendly and desperate i think read more

Best cleaners in Orange County!!! Don't look somewhere else! I been going to Min the owner for about 8 years already in both locations Costa Mesa and Laguna Niguel now. Always get the best service their super friendly doing amazing work always on time and prices are very fair. They always try to accommodate my needs in case I need anything fast and I have it the next day! Thank you so much Min for many years of amazing service! read more

This place has amaxing and quick service! They are also very friendly and with reasonable price.

So sad that this family never recovered after the pandemic. We always paid cash which they appreciated. Unfortunately, the prices increased 50% with no explanation, the quality of the cleaning diminished, etc. after years and years of patronizing this establishment we found out it sold. The new owners hoped we would remain customers, however, we are on a search for a new dry cleaning service. read more

Be very careful when dropping dry cleaning off here. ASK how much they charge for their services. I got really screwed, the charge for 14 pieces came out to $111.55. Just normal dry cleaning, (one cashmere sweater) and three laundered shirts. I won't be going back read more

I've been coming here for several years and I've gotten the same items dry cleaned and this time around they charged me 5x the price because "it was hard work" even tho there were no stains but a few tiny ones that I could've gotten out if I knew it would've costed as much as it did! They taxed me like crazy even tho I have been a customer for many years. They told me not to be upset because it required hard work, however, it's the principle. Paying 5x the price is insane. I will never be going here anymore after 10 years!! I wish I would've look at all their bad reviews on Yelp, they are major bad business! read more

Polite customer service. Quality alterations and dry cleaning. The timeline can be a littler longer than typical (and they are closed Sundays)... so as long as you can plan ahead for pickup, highly recommended. read more

Recommended by a colleague who has been using their service for 7 years. Brought them a lot of shirts and they did a good job. Only my silk shirt came back with a damage, which wasn't exciting, but she directly addressed it. I will just stick to bringing non-silk items there. Clothes where ready when promised, staff was friendly, helped people carry their pick up to their cars and they applied my coupon. I will be going back and they seem to have a lot of customers, judging the impressive amount of shirts in their machine. read more

Marina Cleaners - Opening times - Laundry Services Near Me - Laguna Niguel, California

Don't bother. This place is so close, I can throw a rock from my front door and hit it but from my experiences... I would settle to just throwing rocks but why waste good rocks? 8/ The first time I picked up my dress shirts the sleeves did not look as if they were pressed even with medium starch. I left them to be redone and picked them up later in the week... No difference. No clean, creased edges. This is pressed?... A year later, I returned thinking I'd give them another chance. Repeat performance. Fail. - Pau Food: n/a Ambiance: n/a Service: 1 Value: 1 read more

I never get my clothes Dry cleaned but I bought this really pretty white fuzzy sweater and I got a little stain on it and didn't want to attempt to fix it on my own because I love this sweater. I took it to them and when I got it home and opened the bag the stain was gone( the only reason why they can even receive a 1 star) shirt was shrunk a size smaller and the fuzzyness of my sweater is not there and it's all pilled up in spots. I called them and they said to come in and show them. I did and they had me try on the sweater where they saw it shrunk and she tried to stretch the sweater while it was on me. they knew it didn't look like the pictures anymore ( I had a picture of the exact sweater on my phone) but said it's not their fault because my sweater said hand wash and not dry clean. I was sooooo angry but I'm not a rude person so I told them I will be writing a bad review because that is exactly what they deserve. I hope no one comes here. The service is terrible and the way they talk to customers and handle business is awful. read more

Absolutely terrible. I just moved into the area and was happy with how conveniently located this establishment was. I dropped off 3 weeks worth of clothing to be taken care of, only to find that they had written my name on the inside of all my shirts with such dark colors that they had bled through, effectively ruining my shirts. When I spoke with the store manager I was told that they always do that. I asked him to fix it and they wanted to charge me $50+ even though it was their mistake in the first place. I will never go back there due to their horrible lack of professionalism and customer service. Obviously they don't want my business enough to try to keep me, so why bother giving them my money? Don't waste your time, money, or clothing on this place. read more

I won't even give them 1 star, they destroyed my coat and the cashier (owner) didn't even offer a apology or to replace my item. On top she started yelling at me too pay her for the "cleaning" I demanded that she give me my coat but she refused to give it back unless I payed her the amount due. I will never recommend anyone to this horrible establishment!!! This is the worst customer service and they have no accountability towards anyone else items. DONT TRUST YOUR TIEMS WITH THIS PLACE.. read more

Marina Cleaners - Laundry Services Near Me - Laguna Niguel, California

I've been a customer for 7 yrs and I have always received great service as well as clean clothes.They have NEVER lost or damaged any of my clothing and always been FIRST class. read more

Great Place!!! They always give me a great discount and are quick with the turnaround Also very nice people read more

Consistently great job. Always friendly and professional and they do excellent mending and repairs

The worst there is! Please be inspired enough to not use these peoples services especially for tailoring on ur clothing... unreal... Gave them several chances but I will never EVER go back there! Scam artists! read more

I was staying at a friends house with my children last week and needed some dress clothes dry cleaned for my husband and I. We live in Irvine but needed this taken care of immediately so we were recommended to use Marina cleaners by my Friend Natalie. I asked them if I could have the clothes done the next day and they said yes but if I wanted to pick them up before 7pm that night, they would be ready for an additional .50 cents. I thought that was great, so I said yes. It's unfortunate I don't live near Marina cleaners but if I did, they would be my go to launderer. By the way, my husbands suit turned out great and my dress as well. A++ read more

Michelle V. I have been going here for the last three years and I have experienced not only the best in dry cleaning service, but the best in customer service as well. The clothes come back looking great, and as for alterations, they do an excellent job!!! They clean everything from clothes, shoes, and now purses and designer handbags!!! read more

As Jim Carey once said., "DO NOT GO IN THERE!" They ruined about $300 worth of clothers in about 30 days. The first incident was a stain, they denied it so I figured maybe it was me. The second was a tear in a $150 dress shirt, again, they admittedly denied this one and so although I wasnt sure I let it go. The kicker was a $175 pair of wool slacks. There was a hole right through both sides of a pant leg that lined up exaclty so I could see through it, aboviously when the pressed them. Again, they denied it but this time I pushed back and showed them what was obviously their mistake. I was being very polite but once the customer who was in there left they started yelling and flipping out on me as if I were holding them up and demanding money. This place has to be the WORST ever. If you go there, consider yourself warned and know its going to cost you at some point... read more

I went here three times and they broke four buttons on my shirts. The cleaners I use now haven't broken a button in five years.

These people are overpriced and their service is terrible. I have had 3 different shirts come back stained on 2 separate occasions. Both times I politely brought this to their attention only to be met with a response along the lines of it not being their fault, other customers being happy with their service, and asking me if I wanted to clean it again (which I would be be charged for). I was dumbfounded that there was no remorse or effort to make it right. Needless to say, time to take our business elsewhere to people that won't ruin our clothes, and make it right if they do read more

DO NOT GO HERE!! This place has ruined 2 very nice shirts of mine. When confronted about it they simply deny and made up excuses saying it was my fault. They steam press whites too long burning the fibers in the shirt which gives it a brown tint. They have broken buttons on multiple occasions and on some of my shirts that have no replacement buttons. The owners are very rude and I wouldn't recommend them to my worts enemy!! read more

Avoid at all costs, They were constantly destroying buttons on shirts. I believe this happens if the operator pressing of the shirts is careless. They charged me to launder a clean shirt (that was unwearable because of multiple buttons that they destroyed) and then charged me for replacing the buttons they destroyed. When i pointed this out to whom i believe are the owners that run the the store, they both became agitated and extremely rude. One of the worst customer service experiences i have ever had. read more

I agree with many of the reviewers for Marina Cleaners. They ruined several of my shirts and would not replace the buttons that broke on expensive dress shirts. They did not provide heavy-starch even when indicated multiple times -- do not listen to customer inputs. They always suggest a discuount for orders of about $40 but when you put in a $100 load they do not honor with two discounts. They say, well you should have separated your laundery into 40$ loads -- but how can one do that when you drop off the laundry they don't give an estimate of the cost until you pick up. The front office/ non Korean attendant at the front cannot help customers as she parrots what the back office owners tell her... so it is a bit frustrating trying to explain the damages to my clothes, why the collar was still dirty and the sleeves not clean! Very poor customer service. They do not fix clothes destroyed in their posession. I have been going off an on for five years now since 2007 to this shop. I am to blame for putting so much money into a cleaner who does not respect their customers nor are accountable for their actions. Warning for others. Zero stars. read more

Marina Cleaners, your door to door marketing rep, Jim, needs to be polished on customer service. Came to my door tonight, intermittent banging and rapping to get my attention. I thought it was someone in trouble, so I looked out the window. He introduces himself, and asks for my husband. He lifts up a small booklet and an envelope. I open the door thinking that he's dropping something off, and get asked why my husband doesn't go to your cleaners anymore. I tell him it's because you became too expensive. He decides to aggressively lecture me on cheap vs expensive cleaners...for several minutes. I tell him that I really need to get going. He continues on about how he knows our cars, has an incredible memory and will come back when he sees my husband's car. Will he be here at (he gives a specific and very late time of night)? I answer that I really need to get going, you'll need to take this all up with my husband. He then tells me that he's very busy and he's already spent double the time on me that he allows himself to talk to people door to door, how he doesn't have time etc. I tell him "well then, have a great night!" and close the door. Honestly, Marina Cleaners, I suggest you get a better representative for your company. Shame if he was just "having a bad day" because you have unfortunately lost our business. read more

DO NOT GO THERE!! ROTTEN SERVICE!! I took 2 dresses to be hemmed and was quoted $18.00 each. When I picked them up, they charged me $20.00 each. I paid it without saying anything but was not going to use their services again. When I got home, I discovered only one dress was hemmed. When I went back, I asked for a refund since I didn't trust them to leave the dress again but the man refused, saying to take him to small claims court if I wanted my money back. He and the other women were very rude and argumentative. Worse customer service ever! I should have known not to use their services when I first went there and they couldn't find a customer's dress. read more

On two separate occasions they replaced buttons on my husbands work uniforms at no charge. Great service; highly recommend!

I've been using this cleaner for about 7 years now and I've never had an issue. Their service is friendly and they always let me use the coupons even when I forget to bring one. I've had a lot of bad experiences with other cleaners and Marina is one of the most consistently good places I've ever been. My guess is that people don't take the time to come on Yelp and review a good experience, only the bad. I hadn't bothered to review them until I saw their rating and was surprised at how low it was. read more

Came in for the first time with a sport coat that just needed a press to freshen up from getting damp from the rain the other night. She had me wait in my car for a few minutes. 10 minutes later, DONE! THANKS! read more

Marina Cleaners has been my "go to" cleaners every week for at least the last ten years. It is staffed by kind, efficient people who do an excellent job with our clothes. They have done basic tailoring when asked, which has saved us money at the tailor. When we moved to Aliso Viejo, they started delivering our clothes for no extra charge. They are a gem!! read more

They will rip you off! They charged me $25 for a basic dress and sweater. There were no stains and no special request - just an easy dry clean. When I asked why they are so expensive, the lady said that they were considered "fancy". That's literally the word the receipt showed "fancy dress" and "fancy sweater".... The two items were NOT fancy nor designer. I bought them at Target for about $25 each. With the price gouging they do, you are better off buying brand new cloths! read more

My family has been bringing its laundry and dry cleaning to Marina Cleaners for over 20 years because it is conveniently located and the service has consistently remained outstanding. It is owned and run by a wonderful family. Everyone works hard and is very conscientious, pleasant, and eager to serve. This place is more than a business...it is part of our community. read more

This is by far the best cleaners in the area. They provide excellent service at fair prices. On top of that, you can use the VIP discount card here! I had a large dry cleaning bill that was cut in half (I saved $105 in one visit). I highly recommend this place! read more

DO NOT GO HERE! I brought my new expensive dress here, it was white on top black on the bottom. When I picked it up the black had stained the white. They told me it was the manufactures fault and I should take it back to the place I bought it and get my money back. The "manager" which there were two of them I'm not sure who was who but she started yelling at me and telling me listen to her. The other lady pointed out to me my dress is "dry-clean only" and that's when I pointed out to her she was the dry cleaner and she ruined it. Basically, do not go to this place if you have work clothes or clothes you care about. If they ruin it they have no remorse about it. read more

If I could give 0 stars I would. This place is terrible! My fiancee and I had a wedding to attend 2 1/2 hours away in Palm Springs. I took his suit in (jacket, pants, shirt) to be cleaned, I wish I checked reviews first!!! I picked up his suit, no problems, not the friendliest staff, but adequate. We drove the 2 1/2 hours to Palm Springs, check into our hotel, and start getting ready. My fiancee puts on his pants and they have small holes all over! Probably 5 or so in the front. What can he do!? Can't switch out pants since we are nowhere near home, can't go out and buy new pants since a car is coming to pick us up in 30 minutes. Luckily the holes were near the pocket, so while noticeable, they did have lining so skin was not showing. As we're enjoying the wedding reception, I notice theres probably 10 or so holes in the back!! Tiny as well, but large enough for me to notice. This was a brand new suit, worn once before and this was the first place that had cleaned it. DO NOT GO TO MARINA CLEANERS!!!!! THEY SHOULD BE OUT OF BUSINESS BASED ON THESE REVIEWS!!!! read more

I have been going to Marina Cleaners for a couple of years now. I never had a problem with my dry cleaning. I also have used them for alterations which everything turned out exactly what I wanted. Great Customer Service!!! read more

I've used this cleaner's service monthly for the last year for cleaning dress shirts. My shirts always came back with little pieces of various colored lint, especially the white shirts. Not sure what goes on in their cleaning department but don't like that my white shirts are mixed with different colors. I could live with the lint but they recently stained a brand new shirt. I brought it in for a wash and press and after I picked it up I noticed it was stained on the sleeve. Looked like a small black grease spot. They, of course, insisted I stained it but it was obviously stained after the wash. I never wore it, it was still in the plastic bag. If it was stained when I first brought it in then I'd see the stain slightly cleaned. But it was obviously a fresh stain. I took it back and they tried to remove the stain but couldn't remove all of it. When I picked it up they kept insisting I brought it in stained. They were closed minded and did not communicate with any sort of understanding. They had no interest in getting to the truth. The guy didn't give a hoot about his customer and just wanted me to pay for the other shirts, and that is why I gave them one star. All they had to do was act like they cared and understood. Maybe not replace the shirts but offer a couple free shirt cleanings or something. It's terrible customer service, as others have mentioned. Eventually they will wonder why business has slowed. But even then they won't understand. Sorry for the long review, it's my first!! read more

Stay away, they gave me someone else's shirt and lost 2 of mine! I returned the shirt that wasn't mine but I'm SOL on my two and they just said, sorry??? I've been using them for nearly 3 years so I guess I've spent a good amount of $$$$ and they never offered to replace the shirts. I just read their other reviews and wish I had done so earlier. I hope they read this because they need to know how bad they are. read more

I have taken several shirts to Marina Cleaners and most of the time it is good. But some times they will mess up a collar and I can not even wear the shirt. So I only go there on rare occasions only because they are near by. Will be finding another cleaners in the near future. read more

At a moderate price, a respectful and friendly staff, who is appreciative of repeat customer. This place is as good as it gets.