My mom is currently undergoing rehabilitation here but there is one particular employee I would…read morelike to mention who has gone above and beyond the call of duty and above her job description. Her name is Teri (not sure if I spelled her name correctly) and she works at the front desk answering the phones. One day I couldnt get ahold of my mom because they dont have phones in the rooms and my moms cell phone was dead, so Teri left her post at work and went into my mom's room and found her phone and plugged it in and charged it then had my mom call me. Another time I had one of my friends go down there who lives in Alameda (i live out of state) and facetimed me from his phone when he got down there and handed his phone to my mom so I could video chat with her. She had been sleeping and woke her up when he got there so she looked a little disheveled. The next day I had mentioned this to Teri and she got my mom cleaned up and then charged my moms phone and called me from it herself and then handed it to my mom when i answered so i could talk to her. My mom is not always with it and will forget to plug her phone in when it dies, so it is nice to know that Teri is there when I need her to go into my moms room and charge her phone for her when it dies, that is not her responsibility but she doesn't mind doing it at all. I appreciate that. It is employees like Teri who make me feel at ease during a time when i am so far away and can't go in to the facility myself. I am so thankful for Teri!

Negative stars if I could…read more Where to begin... You have a choice to choose your nursing home, I didn't know this! And if you are not happy with the care, you also have a choice to pick another place to get you or your loved one transferred to. This place should not still be in existence. Review long overdue. I tried to report them. But didn't know how. My 88 yr old dad got Covid May 2024. He was transferred here after his ER visit and few days of hospital stay to get OT/ PT. He got put into an isolation room where they moved the patient before him without letting the family know, they came looking for their mom after my dad had been transferred into the room. Then we saw the sign outside the front door that there was a scabies outbreak (that lasted at least another month more). My dad needed assistance to walk to the bathroom. The bathroom was Out of Order! They gave him a commode with no access to soap or sink for clean water. Because he was supposed to be in isolation for 4 more days, no one came to help him! The morale was so low here. Not a single heart beat in this place. He got up by himself to use the commode and walk around the room. Then one night (day 3), he was cold, so he asked for an additional blanket, the staff took the blanket from the previous patient's bed (the bedding had still not been changed and washed a few days later), and gave it to him! That is not ok in general, all kinds of health violations. did I mention earlier there was a scabies outbreak??!? #1 way to spread scabies in nursing home was thru bedding!!! The outbreak has been going on for a few weeks and was out of control. After the supposed 4 days of isolation, they still did not take my dad off. I argued with the staff. Still stuck in the same room with old bedding, with no help or any PT/OT services. We had to seek out his case manager to ask for a care conference. They did not call us first. So finally the next day we met up together, they said he needed PT/OT for at least a month. I laughed out loud. At the end of the meeting, they asked if we had any questions and we told them, yes, "I would like to have my dad discharged immediately." Thankfully he was completely able to walk around and use the bathroom by himself, we signed an AMA discharge agreement, and he left the next morning.

My grandma spent her last 5+ months here. The facility was expansive with several wings, specific…read moreto the need of the patient. When grandma was first transferred there to recover from her stroke, she was in a room right next to the nursing station in that area. The center was also very accommodating and allowed one of us to stay with her throughout the night for a while. When her condition stabilized, she was moved to another room in a different wing. The room sizes vary between 2 and 3 beds, with the former costing more (how much I don't remember). There are also several dining rooms that also serve as activity rooms. Every month, there is an extensive schedule of activities, ranging from coffee socials to movie viewings (with popcorn!). Bay View is ideally located less than 5 minutes away from Alameda hospital, so in the event special medical attention is needed, the transport wouldn't take too long. Grandma had speech, occupational, and physical therapists during her stay there. I don't recall how often they were. Meals are served around 8 AM (or so), 12:30 PM, and 5:30 PM. Grandma had special instructions for only pureed food and thickened liquids. BUT this one time, there was a huge piece of chicken, sitting in the pureed chicken. Good thing grandma caught it. There were different cuisines served each day. Too bad we can't include and exclude cuisines to our liking. Ensure nutritional drinks were available upon request. This center is very flexible in the visiting hours, with a back entrance when the front lobby is closed at 8 PM. The procedure is to sign in, take a visitors badge, and sign out before you leave. There were even refreshments for visitors. Upon entering Bay View, you'll see the immense living room for dining, chatting, and even piano-playing should the mood strike you. The staff in the "Gold Coast" wing took good care of grandma. Thank you! Our family loves Marites and Annie. Marites was like a part of our family. She knew each one of our visiting family members by name and our relations. She was always very prompt with our requests. Annie had a way of getting grandma to eat when I find difficult sometimes. When grandma passed, Marites gave us hugs. I will miss having conversations her. Fannie and Sheila were also of great help during grandma's stay there.

If I could give 0 stars, I would. I have attached a photo of the ants crawling along the walls in…read moremy grandmother's room. Filed a complaint with osha to get this checked out, but obviously the staff can't care enough to get rid of infestations, imagine what they do care about. Also if I didn't ask them to change her urine bag, it would have overfilled overnight. Terrible care.

My dad being here has been all of the change that has giving my family more and more peace. Every…read moretime I come back, the staff is pleasant kind, and genuinely knows my dad's personality and corks, and all those things in between I walk away even though emotional about my dad's fate, knowing that he is in good hands And around people who genuinely care about the work they do and show up for the elders. You can tell in the cohesion and harmony that fills the space. I definitely recommend this place and thank God that my dad is here in good hands, as he was previously somewhere where there was neglect of care, being supported when I am not able to. Shout out to Michelle supervisor, Sara the director , Prince the nurse, Joyce as well especially.. the nice nurse who trims my dads beard , he was big on that when he could do it himself and all the other staff there are so many buffet cultures and backgrounds here which is important for me as a first gen Eritrean- American. There are nurses who talk to him in his language , they are indeed very international. Sincerely, ~ Daughter of Hagos

West Shore Post-Acute truly exceeded our expectations during a very stressful time for our family…read more From the moment we arrived, the staff was kind, attentive, and genuinely cared about the patients. The nurses and CNAs were patient, responsive, and always willing to explain things clearly. You can tell they work as a team and take pride in what they do. The therapy team was especially impressive--motivating, knowledgeable, and focused on real progress while still being compassionate. The facility itself was clean and well-maintained, and communication with staff and case management was smooth and transparent throughout the stay. It made a big difference knowing our loved one was in good hands. No place is perfect, but West Shore Post-Acute goes above and beyond where it counts: care, professionalism, and respect. We're very grateful for the support and would absolutely recommend this facility to anyone needing post-acute or rehab care.

I didn't want to write a review until I been around long enough to share my honest experience on…read morethis facility. First off, the location seems pretty safe and there's street parking. There is garage parking, but it's for the workers. The receptionist is nice and requires a Covid test before entering. The place itself is well kept. It's nice and clean, there's an outdoor patio where you can get some sun. A few tables and chairs. Flowers and a small foundation. There's two sections of the building. There's no order or weird smell, this facility is very clean. For the most part, the nurses are really nice, kind and talkative once you get to know them. My mother goes there everyday so she knows all of their names. I have a few favorites because they give my dad amazing care. Even the male nurses and workers are great! They would come in and adjust my dad so he doesn't get bed sores. The respiratory therapist, Gina is amazing! She's so sweet. She's been taking care of my dad really well. Some of the nurses/CNA that I really appreciate and want to show recognition for their hard work is Maribel, Genesis, Michelle, Amanda, Sophia, Daisy, Edwin, Patrick, Ricky, Masa (spelling?) and a few others that I can't remember their names. I mostly know their faces when I come visit. My mother wanted to add: Karen, Liza, Edith who are social workers and they have been very helpful. The nurses, cna's, care takers are all careful when it comes to my dad's care. He can't be on his right side due to the brain injury he has. I would also like to say, the director, Shirley is very kind. She has been a great help during this difficult time for all of us. She's been really accommodating to my mother which I am very thankful. This place and staff is wonderful. They also decorate the courtyard for the holidays (see photos). No negative feedback at all. The janitors and clean up crew are also hard workers,

Bay Area Healthcare Center helped my husband recover from a serious infection that left him weak…read moreand confused. Every person in this facility is attentive and caring. The MD, Nursing, Patient Care Assistants, Housekeeping, PT, OT, Activities people, Receptionist, and Admitting Staff and Social Workers. The food was good and healthy. My husband went home after a 21 day stay with help from all of them to a safe home setting. Ginny Kamp

Mercy Retirement is a hidden gem in Oakland California for senior living. 150 years of caring and…read morecompassion, along with world class culinary experience and award winning executive chef Steven Catindig.

Wow! I have known about Mercy Care & Senior Center for years, but I had no idea just how extensive…read moretheir services are or the incredible history of excellence they have in senior care. As a senior care professional, I want to highlight a few aspects that truly set this community apart as we have had a wonderful experience with our clients living there. First, Mercy has been caring for seniors for over 100 years and remains a nonprofit organization that reinvests in both the property and its people. This commitment is evident in their dedicated staff--many of whom have been there for decades--as well as in their expansive enrichment and activities department, which is the largest I have ever seen in a senior community. Founded by the Sisters of Mercy, their mission-driven, nonprofit roots are still very much alive today. They offer daily Mass, but they are also welcoming to individuals of all faiths--or none at all--creating a truly inclusive environment. Another standout feature is their thoughtfully designed living spaces. Unlike many newer communities that prioritize maximizing the number of rooms, Mercy's studios and one-bedroom apartments are spacious and filled with natural light, creating a warm and inviting atmosphere. Beyond exceptional care and housing, their leadership team is strong and experienced, and the frontline staff are kind, compassionate, and engaged. One of the most remarkable programs they offer is their Brown Bag Program, which provides groceries to over 9,000 low-income seniors in Alameda County--either through direct delivery or their on-campus grocery store. Attached picture is all their fresh produce they offer to their participants. This level of community outreach is truly exceptional and speaks to their deep commitment to serving seniors beyond their own residents. I highly recommend Mercy Care & Senior Center for anyone looking for an East Bay senior community that offers outstanding care, a stable and compassionate leadership team, and a truly enriching, mission-driven environment. Thank you, Mercy, for the incredible work you do!

Oakland Heights Nursing and Rehabilitation has been such a true blessing to my grandmother and my…read morefamily. We were treated with kindness and professionalism. The nurses are very caring and attentive to my grandma and their therapist truly go extra mile to help residents improve and thrive. Give this place 5 star and plus!

I cannot speak highly enough about Oakland Heights Nursing and Rehab. From the moment I first…read morecalled to the day my dad discharged, the staff made every decision easy and seamless. I went into this expecting the worst, and was happily wrong. Dad had a great time while recovering there, and specifically loved the energy of the staff, and their dedication to his care. It seemed like they were happy to work there, which was the first green flag of many. He even liked the food, which was impressive because he can be quite picky. Overall, I would recommend Oakland Heights to anyone shopping for a skilled nursing facility for their loved one. I hope to not need the services again, but I would only consider Oakland Heights for any future needs.

My Mom-in-law was here for about 10 days while she rehabbed after breaking her knee cap in fall…read morewhile on vacation, visiting from TX. We chose this facility for her convalescence because it's smaller, and the patient-to-staff ratio is much greater, than all the other places in Alameda. That would insure she'd get a consistent amount of attention and care. My M-i-L is a tad ornery, and the staff was nothing if not buoyantly pleasant at all times with her, and professional and friendly with us. The PTs were hard-working, as well as the "orderlies" (is that what they're called?). The activities board was filled with interesting things each day. For the 4th of July, they arranged for viewing of the annual Mayor's Parade ( see Yelp review of it here: http://www.yelp.com/biz/alameda-fourth-of-july-parade-alameda ) and a nice BBQ. The food, in general, isn't very high quality, but then, these places are known for their cuisine, are they? We simply brought in quality supplemental tidbits for her.

Great place. They take excellent care of my mom, and when my mother in law and several friends were…read moreshort term "guests" of the facility, they also received very good care. Plenty of activity most days and good nursing care. Those patients who are communicative all say good things about the food.

No comment Snotty admin staff…read more No parking Dark hallways Building needs renovation More CNAs hires needed as well as more supportive resources for CNAs working Patients need more personalized activities to give quality of life while aging in place

Wonderful place for the elderly who needs skill nursing and care. Highly recommended!!!!read more

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

Two big thumbs up for AMBER Rehabilitation. Carrie, PT evaluated areas of my body that needed work…read moreafter my fracture. At each session I completed a series of exercises that improved my mobility and increased my strength. Assignments were given for an at home routine; which was a definite plus on my road to recovery. I'm way better now than when I started. Thank you, Amber Rehab! Ellen C.

I was looking for a PT who could see me before my very belated Kaiser PT appointment for a post-op…read moremeniscus clean-out knee surgery. Luckily Sonam at Amber Rehabilitation was able to see me and give me pointers on walking correctly with crutches and using them properly to go up and down the stairs. She also gave me a few exercises for mildly stretching my knee and leg muscles to carry me through for the couple of weeks before going to Kaiser. If I wasn't going to Kaiser or if I find myself unhappy with my treatment there I would go back to see Sonam, as she is highly knowledgable and very experienced! I highly recommend her.