Bay Area Healthcare Center helped my husband recover from a serious infection that left him weak…read moreand confused. Every person in this facility is attentive and caring. The MD, Nursing, Patient Care Assistants, Housekeeping, PT, OT, Activities people, Receptionist, and Admitting Staff and Social Workers. The food was good and healthy. My husband went home after a 21 day stay with help from all of them to a safe home setting. Ginny Kamp

The team cared for my mom for over two weeks after a fall. They were very knowledgeable, courteous,…read moreand responsive. They listened to our concerns and addressed her needs appropriately and timely. The facility is clean, very well managed, and welcoming. Patients are provided with well-rounded, engaging activities. I appreciate how they made a difficult time more comfortable and pleasant for my mom. I would recommend the facility to anyone who has had a similar medical need.

West Shore Post-Acute truly exceeded our expectations during a very stressful time for our family…read more From the moment we arrived, the staff was kind, attentive, and genuinely cared about the patients. The nurses and CNAs were patient, responsive, and always willing to explain things clearly. You can tell they work as a team and take pride in what they do. The therapy team was especially impressive--motivating, knowledgeable, and focused on real progress while still being compassionate. The facility itself was clean and well-maintained, and communication with staff and case management was smooth and transparent throughout the stay. It made a big difference knowing our loved one was in good hands. No place is perfect, but West Shore Post-Acute goes above and beyond where it counts: care, professionalism, and respect. We're very grateful for the support and would absolutely recommend this facility to anyone needing post-acute or rehab care.

West Shore is an amazing facility! The staff were incredibly helpful, friendly, and always willing…read moreto answer any questions I had. Not only were they accommodating, but they truly went above and beyond in the way they care for their patients. I can't say enough wonderful things about this skilled nursing facility. The care my family member received was exceptional from beginning to end. The nurses and caregivers showed genuine kindness, patience, and respect, consistently checking on their comfort and keeping our family well-informed. The facility is clean, welcoming, and filled with engaging activities that help patients feel at home. The other residents seemed very happy with their care as well, which speaks volumes about the environment West Shore provides. We are incredibly grateful for the compassion, professionalism, and dedication of the staff. I definitely recommend West Shore over other care facilities for anyone seeking trustworthy and high-quality care for a loved one.

Since 2016, my mother has been a resident at Excell, where she receives orderly, timely, attentive,…read moreand responsive care. The family is always kept well-informed. My mother celebrated her 99th birthday there yesterday, and we are incredibly grateful to the Excell staff for making it such a pleasant and memorable occasion. Ken L.

Not the best of all. They take too long to answer the ring…read morefor help...every time it takes from 5 minutes to 1 hour. It should to be given the same treatment to every patient but it doesn't happen. I've been picked up just because I complained about the services and now I've been given the neglect treatment....late meals, no help with feeding me....for 9 days I've been looked as if I was an alien., About sckiped shower days, I was sense the day I admitted they assigned to me Tuesdays and Saturdays as my scheduled days, yesterday nobody came here to pick me up to have the shower and today they said thaty day was Wednesdays, so they could do whatever they want. I'm really disappointed with this facility.

I believe John D's review of Mercy is poorly written and gives the wrong impression of Mercy…read more Mercy is a non-denominational, full service facility, with a secure campus that has 24/7 Reception, beautifully landscaped gardens, and every service a resident could want: three nutritious meals every day; a variety of daily activities and special events; housekeeping service; 24/7 floor staff for night or day emergencies. Mercy is run by the non-profit Eldercare Alliance. They're associated with the four AlmaVia facilities in the Bay Area. We needed a facility for my 85-yr old MIL who is physically healthy, but has a mild-to-moderate case of dementia. We wanted a full-service facility so that as she declined, we would not be forced to move her somewhere else (disruption is highly stressful for dementia patients). My MIL is in now in Asst. Living. Although reluctant (as many elderly are) to make "the move" out of our home, she quickly adjusted and in less than a month's time was telling her friends she absolutely loves it at Mercy. She loves how caring and friendly all the staff is, and how quick everyone was to learn her name. She loves the reassurance that she will be escorted to and from her bath, so that she need never worry about falling. She enjoys the food, which is quite good (we've eaten there with her a number of times). She appreciates the choice of activities and for the first time since being widowed, is making new friends, because Mercy provides a supportive sense of community for its residents. Unlike John D., we investigated seven different senior facilities nearby our home. There are many different types, but we needed a full service facility with a Memory Care unit. But what makes one facility different from another is the staff. And Mercy's staff is VERY, VERY GOOD - at all levels! There were some minor issues at first because moving in and getting her settled was complex; but Mercy was always responsive and showed themselves willing to go that "extra mile" for my MIL's comfort. We have visited elderly friends at other (even more expensive) facilities where the night staff was sullen and uninterested when a resident comes to ask a question. We have had many interactions with Mercy staff and all have been 100% positive. We are convinced that Mercy was the right choice. They are a caring, compassionate, and highly professional care facility. Oakland seniors are lucky to have Mercy in our city! (Note: edited June 2014 to reflect that Salem is being sold to finance an expansion of Mercy's campus to provide additional Memory Care units. Salem is being purchased by a for-profit corporation, similar to Sunrise Living and AgeSong.)

Mercy Retirement is a hidden gem in Oakland California for senior living. 150 years of caring and…read morecompassion, along with world class culinary experience and award winning executive chef Steven Catindig.

A hell hole is not even the word for this place. I beg you to never send your love ones to this…read moreplace .They excepted me here for rehab with no staff I had to wait 3 weeks before some type of rehab started. Order for wound care daily somedays 2 days would go by before I get care for my wound. When you have an out side appointment they would not have you ready. If you need help late night good luck if someone comes. I was soiled from night shift to after 11:00am the next day. A man that shared the same room needed help and was in distress all night no nurse show up to see about him. He did not get help until the morning shift. The administrator is useless after talking with him about my concerns the same problems continue. They have a few / very little cna's 2 good nurses that work on the day shift was very helpful. I thank them

Princeton Manor is great. Quality of care for the residents and great administrator who always…read morelisten any concerns and residents,family members .

These people never answer the phone Ive tried calling to get in contact with my grandma and they…read morenever answer the phone (ongoing for about a month) like is the receptionist just there relaxing staring at the phone ring?

Visited a friend here multiple times over the course of months and was always impressed with the…read morehigh level of care and attention to details. As I first visited they were renovating the exterior and landscape refresh and I found that to be so important. Residents get to look out their windows and enjoy something fresh and beautiful to look at. Other first impressions were multiple air filtration systems outside the doors of every room. Not sure if that was a 'leftover' from COVID kind of thing or what - but I liked it. Shared rooms were small and good to know is only two visitors at a time. It's hard to imagine it but the reason is purely for function. Placing 3 chairs around I think would be very difficult to navigate anymore. Luckily for those who might not like shared rooms - singles are available. If you've been saving money all your life and here - this might just be the time to spend a little extra if you don't like people around. My friend's neighbor was a pleasant person - and that's what I've found going to these types of places - its not bad to have another nearby... If your friend or family member is here its your job to visit. People make up excuses and there really is no excuse. I was able to slip in 30 minutes before closing after work and anybody can do that. I think visitors are an important part of recovery. You can't visit your friend or your mom? Just keep the excuses to yourself I don't want to hear it.

Hello Reader, I have deviated from a very important endeavor of mine that needed my attention. it…read morewas imperative that I did such a thing, because it proved to be conducive to express to the community at large of the optimum treatment that I am currently receiving here at McClure Rehab Center. However, before I continue to move forward, it is essential that I emphasize that this writer (myself) has not been the recipient of any incentives, promises, enticements nor has I been subjected or subjugated to any form of threats or any act of coercion by anyone in an effort to induce or compel me to falsify this commentary that's at hand. In all reality on the contrary, it has been very difficult for me on my own volition to try and the find the adequate words that can actually reflect and project the magnitude of the level of professional care that I have continuously and has endlessly received here. Which started from the very first day that I was admitted into this very prestigious facility when I was half dead. McClure has literally and figuratively brought me back to life from the threshold of death when I was ready to give up and succumb to the severe illness that I was afflicted with doing that period of time. However, the qualitative care and treatment that has been bestowed upon me has enabled me to be elevated from the depths of bad health and adversity, back to the paramount of excellent existence and a sound physical disposition that I once knew. (Thanks McClure for your performance.) I am upset about what some of those disgruntled individuals posted about this Rehab Center it was totally, completely and absolutely untrue, unfair and do not have any base in reality far as I am concern, I have not witness any of those unfounded accusations and fabrications that has been written about McClure. Matter of fact, if that type of sub standard treatment was the order of the day here at some point, I would have been long gone from this place many months ago, which I have been housed here for more than a year and I have cherished every minute of it indeed. So what do that tell the reader (meaning you) about this establishment? In a closing remark, keep up the good work McClure because we all here send the organization and your duty bound team of staff a firm salute which is nothing more but a symbol of our never ending heart felt respect and profound appreciation for all the things that you have done and no doubt will continue to do. Also one must not, will not and definitely shall not forget to extend a warm shout out to Andrew, Maggie and McKenzie the three most compassionate and highly competent administrators that's in the business. McClure deserve more than five stars why not give the entity the entire solar system that will the be tantamount to the organization effectiveness. Thank You For Your Attention Harold Mathews l

My mother's care here was horrible, concerns about mistreatment , missing belongings, severely…read moreunderstaffed facility. She suffered from numerous bacterial infections sores and complications which only surfaced after being in care.

My dad was admitted to Valley Pointe nursing couple of weeks ago and stayed for a week while he…read moreregained his strength to walk again. The best part of this facility is the people working here! Everyone is truly caring from nurses, social workers, pharmacists, admission, doctors and more. This was my first experience with a skilled nursing facility, I was impressed with how much they do for the patients to keep them taken care of, fed well, entertained and on the way to fast recovery. My dad himself has expressed his gratitude multiple times towards all the care takers that assisted him, he felt especially at home when some of the nurses spoke to him in his native tongue. He recovered in just a week. Admission was fast and accomadating. They took care of connecting with Insurance company and helped my dad to move in first before I had a chance to go the next day to fill in paper works. I met the entire care team and was really impressed with their patience and attention to detail. I had left a note for them on a few things about my dad's condition and they promptly scheduled a meeting with me to go over them line by line. If anything, my whole family felt heard and taken care of. Definitely recommend the place!

My mom was admitted for skilled nursing care at this facility on June 30, 2025. At the age of 100,…read moreshe was treated with excellent care! She had physical therapy, played bingo 3 times a week and worked at least 2 crossword puzzles each day. While everyone was caring, a special shoutout goes to JoAnn and Evar! The director of activities was especially nice as well. While no one wants to see their loved one go into a facility, sometimes there is no other alternative. If the need arises, I highly recommend Valley Pointe SNF. My mom, Ms Bennie, transitioned at Eden Hospital, on October 15, 2025. Thanks to all the staff who made a difference the last 3 1/2 months of her life. Barbara Cogar Daughter