Room, no TV, bed made terrible grinding, mechanical noises. Staff appears pleasant although I often…read moredidn't know what they were saying because they spoke Tagalog. Menu described waffles with blueberry topping with sausage links. What arrived were two slices of cold, untoasted raisin bread and mystery meat. I recommend visiting this facility before placing your family member. The hall appeared. Overall it was just depressing.

Marina Garden is a gem! They are taking excellent care of my father. The nurses and CNAs are all so…read morecaring and responsive. They anticipate the patients' needs and always proactively talk with me about how he's doing. Ms. Evangeline & Sol are wonderful administrators. The PT & OT team is doing a great job helping my father regain his strength. The kitchen staff is always very kind and accommodating of his requests and he enjoys the food. It was truly a blessing getting my dad a spot here! The Marina Garden team treats the residents like family and I'm eternally grateful for their care of my father.

West Shore Post-Acute truly exceeded our expectations during a very stressful time for our family…read more From the moment we arrived, the staff was kind, attentive, and genuinely cared about the patients. The nurses and CNAs were patient, responsive, and always willing to explain things clearly. You can tell they work as a team and take pride in what they do. The therapy team was especially impressive--motivating, knowledgeable, and focused on real progress while still being compassionate. The facility itself was clean and well-maintained, and communication with staff and case management was smooth and transparent throughout the stay. It made a big difference knowing our loved one was in good hands. No place is perfect, but West Shore Post-Acute goes above and beyond where it counts: care, professionalism, and respect. We're very grateful for the support and would absolutely recommend this facility to anyone needing post-acute or rehab care.

West Shore is an amazing facility! The staff were incredibly helpful, friendly, and always willing…read moreto answer any questions I had. Not only were they accommodating, but they truly went above and beyond in the way they care for their patients. I can't say enough wonderful things about this skilled nursing facility. The care my family member received was exceptional from beginning to end. The nurses and caregivers showed genuine kindness, patience, and respect, consistently checking on their comfort and keeping our family well-informed. The facility is clean, welcoming, and filled with engaging activities that help patients feel at home. The other residents seemed very happy with their care as well, which speaks volumes about the environment West Shore provides. We are incredibly grateful for the compassion, professionalism, and dedication of the staff. I definitely recommend West Shore over other care facilities for anyone seeking trustworthy and high-quality care for a loved one.

East bay post acute health center is a wonderful place to go for rehabilitation for physical…read moreailments and recoveries from different medical treatments. The staff is spot on, and I personally got a wonderful treatment from all levels and came out of there after five months feeling really good and ready for my knee surgery , I recommend it for anyone who needs the services they go over the top to make sure that you're treated well and taken care of until the day you check out thank you everybody there, especially Borlu Rita, Emily, Angie And Christine these were my day-to-day caregivers the whole time I was there and they were the absolute best, so is the rest of the staff, so many were so good and it would take too long to name them all. I think you wholeheartedly and keep on doing the great work that you do Best regards, Richard M Bestregards.

INADEQUATE!!! Where do I begin?? My uncle had surgery on…read morehis femur bone and sent to this DUMP for rehabilitation!!! He's solely dependent on assistance at all times! **He was a patient for 11 days and was bathed ONCE!! (Shower days were Tuesday & Friday's) and was given one on **They FALSIFIED paperwork stating that someone bathed him in actuality his Physical Therapist was the one who gave him a bath. **No one came to look at his bandages to see if they were soiled, leaking or falling off for 11 days! **He's steady pressing the button for assistance to use the bathroom and no one comes!. *He's asking for help and he gets audacious response of, "that's not my job!" (By the CNA) *He's pulling the cord for assistance from an empty bed *He's wearing depends (that the family has brought him) because he doesn't trust the CNA's will come in a timely manner to assist him to the bathroom. *He'd asked the CNA to bring him a bucket with warm water & soap to wash up and the CNA's response is, "It's too late, you'll disturb your neighbors!" *** The physician assistant, NICK COLLINS IS RUDE, he absolutely has NO BEDSIDE MANNERS!! He's talks at you and not to you, he talks down to you, makes empty threats, he assumes EVERYONE is on Medical, the tone he speaks to you is very undermining. Needless to say, I'm VERY displeased Very about the series of events that has happened since my Uncle has been a patient here. My uncle broke his femur bone, so needless to say he's very dependent on staffing until he's completely rehabilitated. He's been a patient for 16 days (as of today)

Since 2016, my mother has been a resident at Excell, where she receives orderly, timely, attentive,…read moreand responsive care. The family is always kept well-informed. My mother celebrated her 99th birthday there yesterday, and we are incredibly grateful to the Excell staff for making it such a pleasant and memorable occasion. Ken L.

Not the best of all. They take too long to answer the ring…read morefor help...every time it takes from 5 minutes to 1 hour. It should to be given the same treatment to every patient but it doesn't happen. I've been picked up just because I complained about the services and now I've been given the neglect treatment....late meals, no help with feeding me....for 9 days I've been looked as if I was an alien., About sckiped shower days, I was sense the day I admitted they assigned to me Tuesdays and Saturdays as my scheduled days, yesterday nobody came here to pick me up to have the shower and today they said thaty day was Wednesdays, so they could do whatever they want. I'm really disappointed with this facility.

These people never answer the phone Ive tried calling to get in contact with my grandma and they…read morenever answer the phone (ongoing for about a month) like is the receptionist just there relaxing staring at the phone ring?

Visited a friend here multiple times over the course of months and was always impressed with the…read morehigh level of care and attention to details. As I first visited they were renovating the exterior and landscape refresh and I found that to be so important. Residents get to look out their windows and enjoy something fresh and beautiful to look at. Other first impressions were multiple air filtration systems outside the doors of every room. Not sure if that was a 'leftover' from COVID kind of thing or what - but I liked it. Shared rooms were small and good to know is only two visitors at a time. It's hard to imagine it but the reason is purely for function. Placing 3 chairs around I think would be very difficult to navigate anymore. Luckily for those who might not like shared rooms - singles are available. If you've been saving money all your life and here - this might just be the time to spend a little extra if you don't like people around. My friend's neighbor was a pleasant person - and that's what I've found going to these types of places - its not bad to have another nearby... If your friend or family member is here its your job to visit. People make up excuses and there really is no excuse. I was able to slip in 30 minutes before closing after work and anybody can do that. I think visitors are an important part of recovery. You can't visit your friend or your mom? Just keep the excuses to yourself I don't want to hear it.

A hell hole is not even the word for this place. I beg you to never send your love ones to this…read moreplace .They excepted me here for rehab with no staff I had to wait 3 weeks before some type of rehab started. Order for wound care daily somedays 2 days would go by before I get care for my wound. When you have an out side appointment they would not have you ready. If you need help late night good luck if someone comes. I was soiled from night shift to after 11:00am the next day. A man that shared the same room needed help and was in distress all night no nurse show up to see about him. He did not get help until the morning shift. The administrator is useless after talking with him about my concerns the same problems continue. They have a few / very little cna's 2 good nurses that work on the day shift was very helpful. I thank them

Princeton Manor is great. Quality of care for the residents and great administrator who always…read morelisten any concerns and residents,family members .

The staff are so nice and welcoming. The residents are taken care of. The management team are very…read morefriendly and helpful. Therapy team is amazing. 5/5

I've been in and out of this building visiting a loved one and it was a mixed but overall decent…read moreexperience. Some days were smoother than others, but the staff were respectful and tried to help when we asked. You can tell they're working hard, and I did see effort from the team.

I recently had the pleasure of working with a wound care nurse by the name of Montana. When you put…read morea family member in a skilled nursing facility or any type of a facility that is inpatient you want to make sure that your loved one is taken care of. Montana shows great leadership, professionalism, and outstanding customer service. If you've ever considered putting your loved one at this facility specifically for wound care Montana will keep your loved one in good hands. Thank you for your service.

3/5 Stars (Could Have Been Higher)…read more I was 40 years old when I stayed here, and by far the youngest resident. My roommate was close to 80 years old, which made for an interesting experience. Despite our age difference, I came to respect and admire him. What kept this from being a 5-star review was the food, the uncomfortable bed, the very small shared rooms, my television being much smaller and positioned much closer to the bed than my roommate's, and the nighttime noise. Some residents struggled with mental health or other conditions, and there were nights when patients would yell, making it difficult to sleep. I ended up staying for eight nights and nine days. Looking back, I believe another two or three days would have benefited my recovery, as I was still struggling with significant pain and difficulty walking when I was discharged. Although my insurance covered my stay, I felt that my Kaiser representative was too eager to move me out and didn't fully appreciate the severity of my condition. Unfortunately, that reminded me of my initial visit just days before I ended up in the emergency room, when I was only prescribed ibuprofen despite the pain I was experiencing. Some fellow patients encouraged me to appeal the discharge decision and fight to stay longer. However, I was physically exhausted, emotionally vulnerable, and simply didn't have the strength to advocate for myself at that point. In hindsight, I think a more formal discharge meeting that included me in the decision-making process would have been the better approach. Even if the outcome had been the same, I would have felt that my concerns and readiness to leave had been fully considered. That said, there were many positives. The staff, for the most part, were attentive, compassionate, and genuinely cared about the patients. I did have one negative experience with a staff member who fit every stereotype of someone who shouldn't be working in healthcare. I emailed the administrator about my concerns, and to his credit, he came to my bedside almost immediately, shook my hand, listened to me respectfully, and removed that employee from my wing. I appreciated how seriously he took my concerns. The physical therapy team was outstanding. They welcomed me from day one, even though I was hesitant to socialize because I was overwhelmed, heavily medicated, and had just been discharged from the emergency room. Their encouragement and professionalism played a huge role in my recovery. I was admitted after my back suddenly gave out to the point where I couldn't walk. At my lowest moment, I truly feared I might never walk again. Being surrounded by others who were also fighting their own battles gave me perspective and gratitude. I realized how fortunate I was to have the insurance and benefits that allowed me to recover in a facility like this. The location was also convenient, making it easy for family, friends, and coworkers to visit me during a difficult time. While there are definitely areas that need improvement, especially the food, sleeping accommodations, and room setup, the caring staff, excellent therapy team, and responsive administration made a difficult chapter in my life much more manageable.