Was pretty dismayed with how poor the customer service was at this Lombard location. After being a…read morefrequent and happy customer the one time I needed customer support they completely dropped the ball. I went in to purchase a disposable pen. The attendee brought me to the wall and pointed a couple options out, but otherwise didnt provide much instruction. I ended up grabbing one of the cheaper options on the wall and paid normally. When I got home I realized I had left with a pen cartridge but not a full all in one disposable pen. That same day I returned and asked to replace it with an item of equal or lesser value, or to get store credit - I was honest and said the item was likely working fine, I hadnt tried it because I didnt own a battery to make it work. I was then told by the woman that because its not faulty the best they could do was 5-10% off of a battery... which amounts to a $4 discount at best. I pushed back and wondered aloud if it would have made more sense for me to lie and said it was faulty, and that a $4 discount didn't feel like an appropriate offer. She then told me they were closing for the day (it was right at close time) but to come back tomorrow, she'd make a note and give me a credit for the full amount... Im not local so two days later I take the time out of my day to drive back, pay for parking, and when I arrive she rolls her eyes and says she needs to call her manager. She stepped into the back, proclaimed to her coworker that she couldnt get ahold of "Charlie" just loud enough for me to hear, then came back less than two minutes later saying that she did in fact connect with her boss, somehow explained the nuance of the situation in 30 seconds, and he told her not to provide a refund. She came out with her coworker for backup, which was strange because Id been pretty courteous throughout this entire process, just looking to come to a reasonable solution. This coworker then quoted me a bunch of regulations by acronym that apparently prevented them from taking the cartridge back - legally their hands were tied and no credit or discount could be provided. I said "what about not taking it back and just offering a credit because this was a miscommunication and Im w consistent and loyal customer - is there any regulation against that?" He said he could do that but in that case he simply didnt want to offer that to me. I said okay, Ill be writing a bad review and I left without the cartridge I paid for, or any kind of discount or compensation. So after a simple miscommunication where I got a cartridge instead of a disposable pen, they layered on wasting my time telling me I had a credit waiting for me if I came back, lying about connecting with a manager, and lying about what kind of support options they were "legally" allowed to offer me. They lost a loyal customer over a $35 pen cartridge, and I will be posting this review across all platforms. Truly a shame because Id been going here basically since it opened. I expected that because of the premium pricing on products that can be found anywhere, that there would be serviceable customer support, especially over something so small and trivial -- I was wrong. I recommend any of the other shops in the Filmore/Union street area over this place, ive never had any issues or regulation bs thrown in my face when Ive had issues in the past with any of them. Apothecarium truly stands out as awful customer experience after this visit. Hope youre happy :/

Austin is the best! He is so knowledgeable and great vibes. I honestly come to this dispensary only…read moreto see him because he's so lovely! We'll definitely be back in soon.

Super cool dispensary. Good atmosphere and friendly vibe. Knowledge staff. Quality products and…read moreconvenient location. Got in and out rather quickly.

Great service, Eddie is very helpful. Selection of Fig Farms…read morekeeps me going back. Also convenient location.

They offer 30% discount for first time customers so I put in my order, it went though, I went to…read morepick it up, the "Bohemian Chemist" could not find my order. I already had the items at the register and was buying 6 things. She would only let me get 4 of those 6 with some excuse that her computer said they do not have the inventory, even with the items right in front of her. I literally had a confirmed order number on the nug app and was told they didnt have it in their system. I walked out, will not be back.

Bella i believe her name was, super helpful and ive been in the industry for along time, knows her…read morestuff super clean environment. One of the better dispo experiances !! Hopefully i got her name right the cool one w the piercings !! Thanks

Always try to pop over here when I'm in the neighborhood because the staff is always very…read moreknowledgeable and the service is top notch. I was able to purchase edibles and flowers, though they seemed to have more options in the latter categorie. One thing I learned from my most recent visit is you get what you pay for, so when it comes to flowers, know that when you decide to purchase cheaper pre-rolls, the quality isn't as good as the more competitively priced cannabis. Overall, the service has always been great, and I'm happy to revisit whenever I'm in the area.

Stopped in today after work first time in any dispensary. Recently had a fall and looking for some…read morepain relief. Clint was super helpful in finding me everything that could help and throughly explained everything. Overall great experience and I highly recommend . Most definitely will be back.

People were super nice and they got me my military discount and they hooked it up for the first…read moretimers. Thank you will be back.

Excellent experience at Seaweed SF! The staff was friendly, knowledgeable, and welcoming from the…read moremoment I walked in. The shop was clean, well-organized, and had a great selection of products at fair prices. Customer service was outstanding, and I appreciated the time they took to answer my questions and make recommendations. Highly recommend Seaweed SF Cannabis Dispensary to anyone looking for quality products and a great overall experience in San Francisco. (MapQuest)

This place was great. Helpful and friendly staff with about as good a selection of products as one…read morecould expect. The lounge was pretty chill, there was plenty of room and they even had a (fairly random) assortment of games like Connect Four, mini pool and air hockey, card games, etc. The lounge felt well looked after and the vibe was very relaxing. The bathrooms were also really clean. I'd definitely go again if I'm ever back in San Francisco!

We were walking around the area and randomly dropped in because the storefront was so flashy we…read morewere curious what it was. Staff was super friendly and explained to us that it was a dispensary plus paying members could use it as a club/lounge? This review is a bit old but they had just recently opened when we went. Their selection of items was great! We got Sundae School gummies which was the first time I had heard of that brand and now I'm obsessed! At the time they had mentioned that many places weren't selling them anymore except them. Did not check out the club but curious how it's doing now that they've been open a while!

Ross & Oliver are so sweet, so willing to help you feel better + they have all the doggy CBD things…read moreyou might need - (and of course the human ones too.) Thanks for the surprise cupcake and making me feel so welcome to hang out and enjoy my herbal treats on the patio. Need to come back today, so I'll be seeing you guys soon! **side note, I'm not sure I loved the quality of those 2 for 30 carts, but it did the trick nonetheless. Not a flaw on your part!

I'm trying to make more of an effort to review my favorite local places that stand out. This place…read moreis one of them. Incredibly warm & friendly vibe. Excellent customer service. Products are also truly superior quality compared to other local shops.

First time here. And when I'm in the area, I will be back. Had a nice variety. The staff and owner…read morewas very humble and helpful. Also great prices.

I checked out this dispensary when I first moved in and really loved it. I thought the layout was…read morevery different than any other dispo I had been to before. They have the products out for you to grab and read and you can just sorta shop through what's out rather than most dispensaries that give you a budtender. This was the first dispo where I didn't feel stressed out. The owner and staff are super knowledgeable, helpful, and nice. I've been sober for awhile so haven't been since but it was a great experience and would reccomend this place a ton!

This is a fine establishment. Ale is great and she is standing on business. And there's daily dealsread more

Great customer service! Ale took her time with me. And showed me what the best deal is…read more Thank you for that Ale!

Super friendly staff. Conveniently located. Vape juice and disposables still. Hard to find juices…read morein sf but this is the spot

Got what i needed, service was what you'd expect from a smoke shop. Lady up front was helpfulread more