Friendly, helpful and lots of options. There are different modalities, flower, edibles, carts. The…read morepricing is all in and competitive.

The people that work here are always very friendly and helpful. Love this place. Parking may be…read moredifficult because Irving street is always busy.

This is the best weed store in the neighborhood. Everybody is very knowledgeable and nice. I have…read morelearned so much about their different products and it has really helped me with my insomnia. I would give this 10 stars if that was an option. Go here. Also, the prices are way better than any other weed store in the city. This is my favorite weed store in town.

I defeenitly recommend potent their awesome and always have the best deals. I would defenitly go…read morethere and try them out they got some of the best brands of bud too.

At this point, cannabis products are a commodity, so what differentiates dispensaries is the…read moreservice. The staff here are always terrific: helpful, honest but sometimes their recommendations (when it comes to edibles) is hit/miss. Even so, I believe they're doing their best, which can't be said for the staff at many dispensaries.

I am not comfortable with how pushy the owner is with customers. I've been smoking weed in…read moreCalifornia my entire life. Came in for a simple pre-roll, this guy Desmond was rude to me as a customer, and I overheard him tell a salesperson, "he doesn't matter, he's just here for a preroll". I was just trying to get some weed before doing lunch at Delores with friends. This guy was a messed-up buzzkill.

I realized at the last minute before leaving town that I had promised some treats to my friend. I…read morezoomed to Urbana and got there right before closing. Everyone was super helpful, even though I stayed a bit past closing. KUDOS to my my budtender, E.

"Steve, as the owner, I'm sure you understand that my medical cannabis ID and the personal data…read moreassociated with it are protected medical information. Following my experience with Shawn, I have zero confidence in the staff's ability to handle my private records professionally. I will not be returning to the store just to 'ask for a manager.' Since Antonio promised a resolution and you have my contact information on file, I expect you to reach out to me personally to resolve this. I prefer to deal with ownership directly to ensure my privacy is respected moving forward."

This is such an easy review for me compared to many others due to the perfection executed to get my…read morelazy asses order in at 758 that she calls me to ask, well because they close at 8? DAMN that is super shit there for ya!!! Nope not me so she walked me thru the phone with the order and Super WEEDMAN swoops in his crisp white sedan and saves a rainy day in the future. It's gonna be a typhoon before I run out LMAO. But these people were so cool that I hit them with a near 250.00 bill for some good quality Mary Jane. I'm old! Prices are FAIR and like others its a smaller operation, but the prices obviously beat others in some things or not. Why bother and just ASK these people on the phone and they hooked me up with Almora DAMNNNNN I had one an hour ago, can ya tell? Good- good shit and I pretty much ordered a sampler platter. BUZZ here's to seeing you monthly soon !!!

Amazing ! Always fast delivery and lots of options. They change up there menu pretty often too so…read moreI'm always exited to try new strains :)

Ross & Oliver are so sweet, so willing to help you feel better + they have all the doggy CBD things…read moreyou might need - (and of course the human ones too.) Thanks for the surprise cupcake and making me feel so welcome to hang out and enjoy my herbal treats on the patio. Need to come back today, so I'll be seeing you guys soon! **side note, I'm not sure I loved the quality of those 2 for 30 carts, but it did the trick nonetheless. Not a flaw on your part!

I'm trying to make more of an effort to review my favorite local places that stand out. This place…read moreis one of them. Incredibly warm & friendly vibe. Excellent customer service. Products are also truly superior quality compared to other local shops.

Was pretty dismayed with how poor the customer service was at this Lombard location. After being a…read morefrequent and happy customer the one time I needed customer support they completely dropped the ball. I went in to purchase a disposable pen. The attendee brought me to the wall and pointed a couple options out, but otherwise didnt provide much instruction. I ended up grabbing one of the cheaper options on the wall and paid normally. When I got home I realized I had left with a pen cartridge but not a full all in one disposable pen. That same day I returned and asked to replace it with an item of equal or lesser value, or to get store credit - I was honest and said the item was likely working fine, I hadnt tried it because I didnt own a battery to make it work. I was then told by the woman that because its not faulty the best they could do was 5-10% off of a battery... which amounts to a $4 discount at best. I pushed back and wondered aloud if it would have made more sense for me to lie and said it was faulty, and that a $4 discount didn't feel like an appropriate offer. She then told me they were closing for the day (it was right at close time) but to come back tomorrow, she'd make a note and give me a credit for the full amount... Im not local so two days later I take the time out of my day to drive back, pay for parking, and when I arrive she rolls her eyes and says she needs to call her manager. She stepped into the back, proclaimed to her coworker that she couldnt get ahold of "Charlie" just loud enough for me to hear, then came back less than two minutes later saying that she did in fact connect with her boss, somehow explained the nuance of the situation in 30 seconds, and he told her not to provide a refund. She came out with her coworker for backup, which was strange because Id been pretty courteous throughout this entire process, just looking to come to a reasonable solution. This coworker then quoted me a bunch of regulations by acronym that apparently prevented them from taking the cartridge back - legally their hands were tied and no credit or discount could be provided. I said "what about not taking it back and just offering a credit because this was a miscommunication and Im w consistent and loyal customer - is there any regulation against that?" He said he could do that but in that case he simply didnt want to offer that to me. I said okay, Ill be writing a bad review and I left without the cartridge I paid for, or any kind of discount or compensation. So after a simple miscommunication where I got a cartridge instead of a disposable pen, they layered on wasting my time telling me I had a credit waiting for me if I came back, lying about connecting with a manager, and lying about what kind of support options they were "legally" allowed to offer me. They lost a loyal customer over a $35 pen cartridge, and I will be posting this review across all platforms. Truly a shame because Id been going here basically since it opened. I expected that because of the premium pricing on products that can be found anywhere, that there would be serviceable customer support, especially over something so small and trivial -- I was wrong. I recommend any of the other shops in the Filmore/Union street area over this place, ive never had any issues or regulation bs thrown in my face when Ive had issues in the past with any of them. Apothecarium truly stands out as awful customer experience after this visit. Hope youre happy :/

Austin is the best! He is so knowledgeable and great vibes. I honestly come to this dispensary only…read moreto see him because he's so lovely! We'll definitely be back in soon.

Astrid was awesome, she's has great product knowledge! Will be coming back very very soon.read more

A complete waste of time. I ordered online, it said they were open until 10pm so I figured ordering…read morearound 8:10pm would be no problem. I used a code I had for $10 off my first order. I got a text message soon after, stating they were out of what I ordered, and that all the delivery drivers were gone for the night, so my order was cancelled and I can't place another tonight. OK. So the next day, I tried to place my order again. And I tried to use the $10 off code but it said it was invalid. So I looked on the website for customer service and it gave a number to text. I sent a text explaining how my order was cancelled and asking if they can apply $10 off my order today. I got an automated response saying they will get back to me shortly. I waited several hours and messaged again, with no response. The next day I messaged again, no response. I'd be willing to try again and raise my review, if anyone actually cares to help me.