Always try to pop over here when I'm in the neighborhood because the staff is always very…read moreknowledgeable and the service is top notch. I was able to purchase edibles and flowers, though they seemed to have more options in the latter categorie. One thing I learned from my most recent visit is you get what you pay for, so when it comes to flowers, know that when you decide to purchase cheaper pre-rolls, the quality isn't as good as the more competitively priced cannabis. Overall, the service has always been great, and I'm happy to revisit whenever I'm in the area.

This place is great. We have been going here for years and always are happy with the service. The…read more420 bag this year was amazing. Love coming to visit with our favorite bud tenders. Alex , Iris and Jessica and Clint. Rob is nice who works security. Great place and great products too. They love our dog CocoRose as well.

Great service and selection. Max is awesome and will help with whatever information you need!read more

Very friendly staff :) like the atmosphere and they have what I like! Definitely would come againread more

What an amazing experience! The store was well lit and beautiful inside . I did not know what I…read morewanted , but I talked to this lovely gentleman behind the counter who made recommendations about all the fantastic selections . I'm a pre menopausal woman in her 50's AKA a bitch ( depends on the hormones ..am I right ladies ?) . This store I really felt listened to . The young kid ( longish dark curly hair ) made me feel so welcomed and so special . I brought everything he recommended! And everything he recommended was spot on ! The store is great , great value , wonderful customer service! You made me a happy stoned Karen , not an evil one that yells at service dogs .

I keep returning not only for the great products but mainly for the people who run this business,…read moreas an old guy Solful's employees are most friendly & respectful! They have a huge selection of outdoor cannabis ( something I prefer ) no Frankenweed ( indoor )! Some might say it's a tad expensive however they have 'old man' discount ( 10% ) as well as sale prices on occasion. For all these reasons I keep coming back! A wonderful group of people who run this business! A personal thank you to all the employees

I was completely amazed by the staff, the selection, and the over all vibe of the place. My tender…read moreknew the answer to all my questions, even knew why RH is important in the cultivation process! Nice job!

I've ordered a few times without issue. I recently ordered a delivery. When I ordered online I…read morethought I was getting a twist on cartridge not a disposable vape. The picture indicated the twist type. I received two disposable vapes. Not a big deal despite it not being what I ordered. I opened one, was able to take a few puffs before it died. These can't be charged so it's basically useless and still full. The other lasted a couple days. I called and spoke to someone who worked there and he said I needed to email the owner. I did. It's been 4 days and no response. I asked for them a refund for one despite the other crapping out pretty quickly too. No email, no response and no customer service it seems. Save your money and use another delivery service. There's many. These guys don't seem to give a sh*t about customer satisfaction when their products fail.

Great from start to finish. I like the gal that's always there that waits on me. She's very smart…read moreabout the products and gives me the items that help me to have a more restful sleep. I go there whenever I'm in San Francisco which is twice a year.

More recently started coming to the Castro location. I'm used to the SoMa one on Howard, and this…read morelocation is 3-4x bigger! It is located on Market Street, right across from the Safeway. There are usually open spots on the block out front. They have machines to pay, and I always do, though I've heard they mostly check in the AM. This location is open, bright, and has a wide variety of products! They're sorted by ingestibles, vapes, and have a big flower bar at the back where you can talk with someone in-depth about the herb selection. They have various displays throughout that are sponsored by the different brands they sell. They even occasionally have live demos, where people from the brands come to offer samples, information, and discounts on their products. There are always weekly specials, so make sure to check those out to try and save some money! Each time I've come in here, the staff has been friendly, engaging, and helpful. They are well-trained, and knowledgeable about the different products and brands. If you have questions, or need recommendations for a specific brand or strain, just ask! If you're new to Cannabis, you can just tell them the feeling you want (sleepy, energy, focus), and how you want it (eat, drink, vape, smoke, etc). Every experience I've had at this location has been positive. I feel bad for not mentioning everyone, but specifically big shouts out to Casey, Kirk, Cairo, and Davante! Always look forward to my trips to Apothecarium Castro, thanks again! IG: @bbnem.food

I'm a heavy user and the selection is pretty good and the vapes are priced low…read more I was involved with the another dispensary but they lost there appeal do to high prices Stale hashish To put it mildly I'm way happy To be a member of Harbor side

I stumbled across this dispensary when I came across their booth at the Haight and Ashbury…read morefestival. They had a wheel you could spin to win something and I won a coupon to redeem certain items for only a penny. When I entered the shop, I was greeted by friendly staffs. They have an ATM inside, as it's cash only as most dispensaries are. Currently for the month of September, everything is 30% off! I definitely stocked up. They also have a membership card you can sign up for a fee to get discounts if you are a regular shopper it would be a good deal. It is a small shop but everything is organized and they have a large selection and variety. Sometimes their price tag can be hidden though.

By far my favorite dispensary! The staff is wonderful, their service is always great. They always…read morehave my favorite products and the consumption lounge is awesome. Such a cool vibe with the comfy couches and the events they do are so fun and creative! We loved the karaoke night and the pax pen engraving machine. And I always love when I get to use the claw machine! It has everything you could need! I can't recommend Urbana enough!

Angel and Derrick are the absolutely sweetest…read more I love their lounge room at this location. The claw machine was there after OSL but not ready for the lounge yet, and I got an item on my first try!! So much fun in the community space, have been in when they were offering egg rolls and chow mein for an event. Their prices for retail vary; the whole value prop is their complete selection. I bought a pen that stopped working shortly after, and the staff was very accommodating and helpful with the replacement. Rock on Urbana!

At this point, cannabis products are a commodity, so what differentiates dispensaries is the…read moreservice. The staff here are always terrific: helpful, honest but sometimes their recommendations (when it comes to edibles) is hit/miss. Even so, I believe they're doing their best, which can't be said for the staff at many dispensaries.

I feel sick... completely scammed and taken advantage of. I just left and will NEVER go back…read more DO NOT GO HERE! All transactions are final (which is common for THC) but the issue I ran into: I purchased several gummies and joints. My total came to $275ish bucks. The transaction came so quickly that when I swiped my debit card and clicked the $15 tip button I didn't realize the total jumped from 275 to nearly $325... but I didn't know until after. The grey haired white man at the desk did not even thank me nor ask to confirm for that MASSIVE and undeserved tip... the transactions are final so I can't even get my money back... This place is evil and taking advantage of its customers. I'm VERY tempted to follow chat gpt's instructions on how to file a claim. According to chat gpt I can report them to the below entities. However that seems like aloy of work. I hope the owner see's my review and offers to give me my $45 back. To me that's a lot of money that I don't have and this "business" is purposely taking advantage of customers. I repeat if the owner or manager does not reach out to offer my money back (only for the egregious tip that I never received a thank you for not the products obviously) I will be taking VERY STEP possible to shut this place down to avoid other unfortunate customers from suffering the same way I did. 1. California Department of Cannabis Control (Highest Priority) The state cannabis regulator licenses dispensaries and can investigate fraud, illegal sales, deceptive business practices, unlicensed products, and consumer complaints. File a complaint with: California Department of Cannabis Control Complaint Portal⁠ Include: * Receipts * Photos of products * Screenshots of advertisements * Text messages or emails * Date and time of purchase * Employee names if known Potential consequences include fines, license suspension, and license revocation. 2. San Francisco Cannabis Office The city also oversees cannabis businesses operating in San Francisco. You can file complaints with: San Francisco Office of Cannabis⁠ They can coordinate with local enforcement and licensing agencies. 3. California Attorney General If you believe the conduct was fraud or deceptive business practices affecting consumers, file a complaint here: California Attorney General Consumer Complaint Form⁠ This is particularly useful if: * They sold counterfeit products * They lied about potency or ingredients * They charged unauthorized fees * They advertised one thing and delivered another 4. San Francisco District Attorney Consumer Protection The DA's office investigates consumer fraud and unlawful business practices. San Francisco District Attorney Consumer Protection Resources⁠ 5. California Department of Tax and Fee Administration If you suspect tax fraud, cash-skimming, fake receipts, or other financial misconduct: CDTFA Tax Evasion Reporting⁠ Regulators take tax issues very seriously. 6. Online Reviews (For Public Pressure) Leave factual reviews on: * Google * Yelp * Weedmaps * Leafly Stick to verifiable facts and avoid exaggeration. Detailed factual reviews often get more attention than emotional ones.