I can only speak to the past 10 years since previous poor reviews were written and they are nothing like what I have experienced. Not only have my stored items been kept completely safe (yes, I use a disc lock & not a cheap padlock) but the staff here have been friendly and accommodating. Recently, I had a medical situation that caused me financial hardship. I was embarrassed to call but I believe good communication is important in situations like this. I called and spoke to Duane and he was so accommodating. Because of this and my past experience, I can highly recommend this place. read more

Customer since 2014. Started good.New guy up front is an A-hole. Only Duane and Moyra are helpful. Do not trust anyone else!!! New its, Horrible response time. Terrible customer service. Double charged me before Christmas after assuring me this would not happen. Now no refund? Im out as soon as possible. Do not recommend. read more

We originally choose Marina Mini Storage because it was the closest to the location of our new house and they had a large storage unit available (10' x 35") ...so we thought. I signed the contract, was given a gate code, reserved their complimentary truck, gave them my debit card and made all the arrangements to begin moving our household items into the storage unit the following weekend. As I always do, I called them on Tuesday (the Tuesday before the weekend we were moving our stuff in) to confirm the use of the complimentary truck. Pam, the owner, stated that the truck was reserved and we were all set. I decided to call the day before and re-confirm the truck and the storage unit. When I called, the lady on the phone stated that someone is occupying the storage unit "apparently, he has not moved out yet" and she asked if I still need the truck?! WHAT!? She said, I am sorry but there is NOTHING I can do and the owners are out of town. She did state that she would try to call the person who is occupying the unit, but other than that there was nothing she could do and the owners should not have rented out the storage unit. I was beside myself, to say the least. We decided to wait a week, because of course, "he" would be out by then! Nope.... Still no help at all and the current occupant was apparently in Reno. The lady I spoke with the second time assured me that he was moving out. After about two weeks of being told... " I don't know what to tell you"..." There is nothing I can do"." He should be moved out by now" .... " The owners are still out of town" and we don't know when they will be back" and there's no way to get a hold of them" I had enough! I went in person and asked the lady to shred my card information and to let me know when the owners return... to this day I have not gotten a response from them or the owners. Terrible way to conduct business!! read more

This was a great experience my second time using a storage facility and by far the best! If I could give them more stars I would no hassle they had the moving van ready with no extra charge they put up with me moving the dates around and me lagging. I would recommend them to everyone great prices and great people thank you thank you! read more

Crooks. WAY overpriced, limited hours (despite the fact that they appear to live there). When I requested a monthly receipt so I could track credit card charges, they said it was "cost-prohibitive to mail one to all 700 clients". "No problem, e-mail would be fine" was my retort. To which they replied "Our computer system won't allow that." HUH? The next day I received notice that my bill would increase by $23- guess that more than covers the mailing expense?! Shopping for other options- there are many... read more

Used this storage facility while relocating. Right off the bat I was pleased to see that there are security cameras and key codes to get back to the storage units. I felt like my belongings would be safer. The managers are friendly and helpful. They went over my options with me and I didn't feel like they were trying to sell me the most expensive unit but the best one for my situation. I rented one of their moving trucks and had no issues. One stop shopping. It doesn't get any better than that. read more

Stored some items for a few months and felt like my things were safe. Managers were very friendly, video cameras throughout the yard and locked gates. Would definitely use them again read more

I didnt have a problem with this place until, however I had a charge to a debit card after the rent was already paid by another acouunt/card. to say the least i got the run around from the bank and from the management at the storage. they tried to be helpful, but when I showed them proof in the form of a balance inquiry printed off the internet, they still wouldnt refund me or give me a credit for the next month. I had to go through the whole thing with my bank to dispute the charge only to find out that it was marina storages fault....they charged my card but wrote down the other cards #...that is why they couldnt find a charge to the first card. I am moving storge places to say the least....this isnt just a small clerical error....if they cant keep thier accounts in check, how are you supposed to trust that they wont inadvertantly charge your card for someone elses storage unit....I will never recomment this place to any one..EVER!!! in the end they didnt even care that it was their fault. read more

I went to the web site to find out what time they opened, so that I could plan my day. They had no time of operation. This must be because they don't want to post there limited hours of operation, probably because new customers would not even call if they new the hours. The other day I stopped by at 5:15 pm and they were already closed. What if you get off work at 4:30 or 5:00 how are supposed to access your storage, on weekends only? I've had a 10 by 20 storage unit for the past two years at a price of 198.00 a month deducted from my checking account. This month when I looked at my statement they raised the price to 225.00 without notifying me. You would at least think they would post there hours of operation like other storage facilities. I'm not very hard to please, but I'm not happy and I'm looking for another storage facility to give my business to. I do not recommend Marina Mini Storage. They don't even have a answer machine. I guess they're embarrassed to tell the limited hours of operation. ONE UNHAPPY CUSTOMER read more