Unfortunately most storage units will jack up the price on you overtime. Wasn't even 6 months and I…read moreget a price increase. Also being forced to pay for storage insurance when the insurance can't even replace the items... this world is full of people with their hands out forcing you to pay fees when their service was never wanted. Anyways, the management in front desk is cool and nice. The storage unit is located in a good place. The area is maintained and clean as far as I could see. I couldn't find any dolly's to roll my boxes to my unit. Most storage facilities have these. Not sure why they don't... it's not like we ALL aren't paying for it. So how about get 2 dolly's with everyone's money? Just an idea, but I won't be there to benefit since I'm moving out of the storage. All storage facilities get you in cheap then jack up the price forcing you to move out. So that's what I will do. On to the next.

Don't expect your rate to stay the same. When I first got my 10x10 in Nov. 2019 it was $195/month…read more They raise the rate every 6 or 12 months. This time they raised it--yes, for the same unit--from $310 to $423! I guess they don't want my money anymore. It was great incentive to move out. They did the same thing to a friend of mine. We miss Patty and Jeanne, who were forced out and replaced with a self-serve kiosk. The place is clean and my stuff was safe, but don't expect to stay long without paying outrageous prices.

Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

The staff is responsive and helpful and the storage units are clean and well maintained. I…read morerecommend for hassle-free, easy access storage.

I've been homeless for over a year. I was recommended by a friend. The service at the facility is…read morevery thoughtful and they treat you like family. Dallas is very exceptional and very knowledgeable about your situation. I finally found somewhere to live and I'm condensing my storage unit. She gave me a nice price and will help me with anything she said. I live in seaside now but will continue to be in my Salinas location. Dallas thank you so much for helping me and being honest with me.

This place is a rip off, they constantly raise the rent every month and the facility is not worth…read morethe price, rats are a huge problem. Storagepro is a Very greedy company. Look elsewhere

Overall a good facility, staff are good, the app gate unlock is great…read more Marked down because they will gouge you will substantial prices increases without warning." (20-30% increases). Also the inside could be a bit cleaner but not bad.

It's conveniently located, but it's definitely a bit of a bait and switch. We signed up for about…read more$95 a year ago, rent was increased to $175 in September, and just got notice it's going up to $199. They can do it because of the hassle of trying to get another unit somewhere else and relocating, but it's very very discouraging as a customer and wouldn't recommend if you didn't have to have off site storage.

I am moving my apt into storage while waiting for another place to move. Laurie assisted me in…read morefinding a good size space 10x10. They facility is very clean. I appreciate Laurie for the time she took, showing me the options.

This company does not deserve a -5 stars. All of my goods, furniture and boxes are covered with…read moremildew and mold. This morning, I was told by the Manager: "...you are just a tenant and you think that you are more important than you are...", then hung up the phone and refused to answer when I called back. On Saturday, January 24, the Manager allowed a tenant to block all of the aisles that led from the entry door through 2 more aisles for several hours. It was impossible for any tenant to get in or out of the building with anything. In fact, the Manager allowed the tenant to block aisles for other tenants to get to their goods. 3 other tenants were equally upset with not being able to get in or out. I spoke out and asked, then demanded, that the aisle be cleared for other tenants to access their units. I called on Sunday, January 25 to complain to the Owner about the situation and the Manager's position. Same Manager, as she represents herself, answered the phone and informed me of how unimportant tenants are to the Owners. The entire situation occurred, because the Manager waived the rules for 1 unimportant tenant in prejudice to other unimportant tenants. It is expensive and not worth it.

As others have noticed, Dawn runs this facility well. She takes care of all the necessary details,…read morethere are a lot of them. Insurance, liability, security, authorized users, all the fun stuff. Its a paperless process so she handles all the data entry. You just have to confirm and pay. No forms to fill out is good for the environment too. So far the place seems very well maintained ~ security measures taken seriously. I'll update in awhile to see if the quality of service and cleanliness hold up over time.... so far, so good.

These guys are pure corporate interest. 6 months ago I got their smallest unit available for…read more$58/month. Had to hire guys to help me move items in due to being disabled. I was told they might increase the rate at any time, but it would only be a small amount. Just got a notice that they're raising it to $92/month. Tried calling and appealing to them to at least raise it a bit less, but they are unwilling... I'm sure this is their system, get people in at a low price and then jack it up after six months. Feels very dishonest. Went over to take stock so I can sell some things, and the place smells like mold. I had a tangible reaction - my eyes burning and inside my nostrils burning for about a day afterwards.

Rented a storage unit here. Clean and easy to get to. They have drive up storage which makes it so…read moremuch easier. The admin person is friendly and very helpful. And pricing for the size of unit was great.

MAXIMUM PLUS stars for Russell Storage. Can't even begin to tell you how amazing & kind they have…read morebeen to me. They went over & beyond to help me with a difficult situation. I would highly recommend Russell Storage for all your storage needs. Simply said ~ terrific service, staff & facility THANKS ~ W34 & W37

Never thought I'd need to rent a storage unit but the day finally came and I needed one fast. I was…read moresurprised how quick they responded with a quote and was super informative on what space they recommend. I had to clear out my garage so I went with the 25x10. When I went to drop off my things, I was really impressed with how clean the facility is, it looks brand new. Didn't see anyone around so that privacy while offloading was nice. I ended up having more room than I needed since the ceilings were much higher than I thought but still can't beat the price for the amount of space. Very easily accessible for big moving vehicles too, 10/10 would definitely recommend

Great location for our storage needs. Brand new looking units. Easy access, in and out. All…read moreconvenient access can be done from app. Great customer service and answers when needed to! Thank you.