Kenny is simply the best! He's so knowledgeable and helps keep our vessel diesel engines running…read moresmoothly. Thanks Kenny! John & Linda

I needed a special order part for my Yanmar 2GM20 auxilliary and so called Hatton. The parts guy…read moredidn't seem interested in helping me find the item, and hung up the phone on me. I'll be sure to tell my friends about this unfortunate customer service experience.

What a great experience. 10 years ago I wouldn't have said that, but I'd recently heard some very…read morepositive things about the new management (4 years ago they started) and new staff so I thought I'd give them another try. So glad I did. They were committed to doing a good job from the get go - thorough, very communicative, reasonably priced (it's expensive no matter where you go, so it's wonderful when you actually get what you pay for), and Darren kept me posted every step of they way regarding my service requests so there were no surprises in timing or cost. I am pleased to say the entire crew that I met was nothing short of terrific, and they all worked as a team on my behalf.

Having recently purchased a used sailboat that hadn't had the bottom painted in a few years, I…read moredecided to take it to Yachtfish for bottom paint. They got me into their yard a week early and finished the bottom job in half the time they said it might take. Although expensive (what isn't) I was ok with the initial quote they gave me. Then they discovered some blisters that needed attention as well as some extra bottom sanding. This added an additional $1000 to the job. However, Darrin worked with me to get the best bang for the buck. The crew was super friendly, as was the office staff. I might not have given them five stars due to cost, however, their customer service made up for it.

I am very disappointed in the mechanics and customer service. I took my Karcher pressure washer to…read morethem because we were having an issue with the "pressure." I should have been wary initially when they called my husband on 6/19/17 to say they were unable to start it. He showed up, asked to give it a try and after pulling the choke, it started up on the first pull. As a mechanic, how to do forget to pull the choke? Okay, be that as it may, we figured they still knew more than we did on how to fix the pressure issue so left it there to be repaired. We get a call a little while later saying it's fixed, $71.94 later and for 45 minutes of their time, I was told when I picked it up that the fitting was on backwards, but otherwise it was "a good little machine" by the mechanic. We took it home to test it. First pull of the trigger, pressure was fine and it remained fine so long as you didn't take your hand off of the trigger, but if you took your hand off the trigger, no pressure. I was annoyed that I was charged for 45 minutes of time to turn a fitting around that likely took 5 minutes or less and the exact same problem we took it in for remained. I waited a week and a half to decide what I was going to do about it, then called when I took a second look at their invoice which stated "30 DAY WARRANTY PARTS AND LABOR WORK DONE." I assumed that this would be easy, make a call, and they would say, "Bring it back, we'll take a look." But, no... I was told by the mechanic that took my call that it worked fine when they had it. I asked them how they tested it and was told that they they used their own gun and ran it for a couple of minutes without issue. The mechanic then proceeded to tell me it was probably MY gun or MY water pressure because it worked fine for him. I told him, same problem at two different homes with two different water systems. He then proceeded to blame it on my gun. I'm fuming by now, because if you had my pressure washer for less than 10 minutes for a pressure issue, but never tested MY gun and instead used your own AND charged me for 45 minutes, WHY DID YOU NOT TEST MY GUN? The mechanic then advised that 45 minutes was their minimum billing. I wasn't getting anywhere with the mechanic so ended the call and went on my own quest to find the source of my pressure washer pressure problem and found it here: https://youtu.be/WfUcXlBZRxk. My pressure washer is now fixed BY ME and cost me about 10 cents or less in white lithium grease and about 15 minutes of my time, including fully testing it. If I left it up to the mechanic's advice it'd be out another $30 for a new gun. Small Engine Clinic, you need mechanics that know what they're doing and will also take responsibility for failing to properly make the requested repair, which I paid for. Now the real test is what will you do to make this right?

I have been taking my Toro mower here to be serviced for years and would never take it anywhere…read moreelse. I believe they are an authorized Toro shop, and in every instance when I have dealt with them, they do a great job - very thorough. They also provide me with details of what they have done, explain how I can help myself keep things running well, and the turnaround time is very reasonable. I will say that sometimes the price for service seems a bit steep, but it has been many years since I have checked what other shops charge, so maybe they are competitive in that regard. I'm too happy with the quality of service to worry very much about that!

A small shop with outstanding Customer service! They…read moreadjusted my e-bike derailer for a great price..and were happy to answer my questions about my bike.

Bought a bike 13 years ago here and have always benefited from outstanding service. Every time I go…read morein for service, Nick and Ron always help no problem.

Amazing friendly staff, 100% helped us out with tools in a pinch. Highly recommend visiting here if…read moreyou need supplies or tools.

Well it is a cool store. Lots of marine stuff, aka "gently used", but I went there with a list of…read morestuff to buy and the prices in some cases were actually worse than buying new. We found nothing marked at a thrift level. It's a great idea, but if I'm only saving $50 on a $900 item, I'm gonna go buy it new, with the options of returnability and a warranty. Port Townsend has a similar marine thrift and it is WAY better! Used means no more than 40% of "new" cost.

This is the only Apple Mac expert on the Olympic Peninsula as far as I know (Poulsbo, Silverdale,…read moreBremerton). David, the owner, is extremely helpful and knowledgeable.

Called about bringing my laptop in for a new battery, and asked if they had one in stock. They said…read moreyes, so I drove a half an hour over to drop off the laptop and spend the day in Poulsbo. I was told at the counter, there was no *new battery in stock. So I left my laptop with them for three days (as I requested a new battery and this was the shipping time I was quoted). "New" battery goes in, and works great for eight months. The "new" battery requires service or replacement.

6 out of 5 stars! Troy and his staff rebuilt my carbs and fuel pump, and found a couple other…read morethings need doing. I towed my boat clear from central Idaho because I wanted the assurance that the job was done right. Highly recommend for anyone needing boat motor work.

Aqua Tech Marine is a Premier Dealer staffed by Master Technicians who have earned the industry's…read morehighest honors for their expertise. Over the past 10 years, they have consistently provided thorough assessments and reliable repairs for my boat at a fair price. Greatly appreciate the Aqua Tech Marine team.

I chose Lewis Pump Service because they were a local, family owned business to check out my water…read morewell and tanks. I had no clue that I had picked the very company who had installed my new well pump about a decade ago. So knowledgable, more than fair pricing, these are the people to service your well system.