I am going thru some tough times at this time. I called Mariner Finance. Mechanical Turnpike explained my situation to them and they helped me. I received excellent customer service. I recommend them to anyone that may need financial help with any situation they have in there lives at this time. Thank you Mariner Finance for your assistance at my time of great financial assistance. read more

I really hate doing reviews but I had to do this one. Mariner finance is one of the worst companies that I have done business with in my life. Yeah they helped when I needed it but I have been struggling financially lately and fell behind in my payments to them and made the choice to self surrender the vehicle that was collateral on my loan ( I made a stupid decision to get a loan and use my car as collateral) when I called to Mariner yesterday (San Jose location), September 22, 2026 I spoke to the manager Flor Resendez and she was a total bitch to me. I told her I knew about all that was going to happen with this self surrender and she had the nerve to ask me what is it that I know. Like what?? I know a lot. then when I get to the office to surrender the vehicle she didn't want to give me a copy of the form I signed saying that I was surrendering the vehicle. Saying she doesn't give copies. Then I need to take a picture because my signature is on there. Just rude and no customer service skills. Flor was doing everything she could to keep me from giving that vehicle to them even though I was behind in payments. I'm jut shocked. I am so glad to be done with them. read more

I'm not usually one to leave reviews, but my experience with Mariner today is worth sharing. Yesterday, August 19, 2026, I spoke with a Mariner associate who told me I had been approved to refinance my loan. The refinance amount was small, but it would have been helpful because it would extend my next payment into October. I scheduled an appointment and assumed everything would go smoothly. When I arrived at the office today, I was taken into a room and left sitting there for an hour with barely any acknowledgment. I was initially told they were working to close the refinance. Then, I was informed that they could not offer what had been promised due to information from my pay stub (which was also shared with them the previous day), but could give me a different amount if I used my vehicle as collateral. The entire purpose of refinancing was simply to move my payment date, so I politely declined. The associate then said they could refinance the loan just to push the payment out. A few minutes later, the associate returned and said they could not do that either unless I used my vehicle as collateral. I am dumbfounded by how poorly this situation was handled. The associate knew exactly why I wanted to refinance, yet there was no apology or acknowledgment of the inconvenience, wasted time, or conflicting information. To make matters worse, the associate ended the conversation by saying, "I'll just leave this open for a week in case you change your mind." The sooner I pay this loan off, the better. read more

Personally I hate leaving reviews because I don't normally find a need to criticize someone's work or business having worked many years in customer service. I spoke with (I think his name was) Anthony (it was around 7 PM on 6/14) who is about the rudest person I have ever worked with. Some backstory, I came into the office around the end of May because my job offer had fallen through, and there was a Customer Appreciation Promotion about not having to pay for 2 months which is something I could have really used because a job offer that I was counting on rescinded on me. Anthony said because I hadn't made a payment they couldn't honor it, which is a shame because it would be the kind of customer appreciation I really needed. He did however say he would wave the late fee and I didn't have to pay until the end of June. I said thank you and told him that I lost my job offer so this really helps. Then I received a follow-up call from Sarah, who has at least been pleasant to work with, asking about my late payments. I explained my situation again and reminded her that that Anthony said as long as I can pay at the end of June, I'll be ok and he noted the account (which he apparently didn't). She said that she now noted the account and that was fine and ended the call. A few days later (today), Anthony calls me while I'm running around doing Lyft to try and make what bills that I can. I told him the same details that I told her and he gets incredibly snotty with me. He asked why I didn't place a post date (something I didn't know they needed or I would have provided it). I reminded him of our conversation and he said "why would i say that" and "why would I do that" and I was understanding it was because they were in the business of working with people. He gets snarky and accuses me of calling his staff liars, when I'm just explaining my perspective and understanding of the situation. I also told him if he adds fees, it's only going to make my situation more difficult. We go back and forth and he reminds me "well you're the one who took out a loan in March and hasn't paid yet!" even though the first time, I went to the app to pay it said I didn't even have a loan, then the loan got extended at Sarah's offer because I took out more needed money (bear in mind i had a job offer at the time) so that pushed things back to May, and then when I was struggling to meet that first payment I went in to discuss the promo (which apparently isn't available) he told me I had until the end of June (today he claimed "I said the end of the month, but that would have been about 3 days and wouldn't help me"). I appreciated him offering to remove the late fee but the fact that he kept rubbing the situation in my face and lacking any empathy made the whole thing infuriating. Plus he hung up on me instead of listening to what I was saying. I will get the money and the loan paid off because I owe it, but I hope Anthony never has to deal with someone like himself or endure my hardships because for a company that claims to help people he was no help at all. read more

This place used to be very prompt and efficient, even though with high interest rates, they were a decent choice if you were in a pinch. I had 2 loans from them in the past, after all the paperwork was completed, I was in and out within 5 minutes. My credit is decent.....so....I had an emergency come up, applied online, was told by automation to call the office to finish up....I called, "oh yeah, that's automated, it's not assigned to an agent yet"...called back 4 hours later....same thing. To this day a month later, still haven't heard back from an "Agent".....I think this place going downhill fast has to do with personnel changes, you can tell they have no sense of urgency....or even the desire to be at work. read more

Do not do business with this company, nor its affiliates like Personal Finance. They are horrific when you don't need a loan, but you do need your credit report corrected. Their fine print is different than other creditors in my experience. Sooooo rude, I cannot exaggerate. Mariner Finance is out for money and profits only!!!! Not an ounce of customer compassion. read more

Worse company to have a loan with. I have more overdraft fees in my bank account than what I owe on this loan. They take money out different dates then the day that it's scheduled for even after I've corrected it online and over the phone. Their phone reps are disgustingly rude and non helpful whatsoever. They have my name misspelled on every bill and email statement and I've already called twice about it but their too lazy to change it! Once they called me and said I had free money on my account, so I thought I paid over my bill or my account was paid in full. Then they said oh no it's a loan that you need to apply for, so how is a loan free money that's mine? Lol these people are incompetent and ignorant. Do business elsewhere!!! read more