I am glad I found John to do my repair. He does great work at a very fair price. I will use him…read morefor any issues I have with my e bike in the future.

I called and the owner got my bike in quickly. Everything was explained clearly, he gave me a…read moreballpark quote up front, and it actually came in lower than expected. Turnaround was fast and the whole process was easy. Would definitely recommend the service.

An amazing selection of used fat tire bikes. Kurt pulled several models out for me to ride (sketch…read moreneighborhood), and let me take my time. Two hours later I walked out with a used Specialized Fatboy, and I'm really happy. We talked about the older days of bike shops and cycling in general. An old school bike shop with an owner who truly cares about your business and fulfilling your needs. I will be back when in Omaha! And the bike is fantastic! Thank you!

I would not recommend this bike shop to anyone. We booked our pre-RAGRBAI tune-up a month in…read moreadvance. The week the tune-up came, we dropped our bikes off and waited two days for a quote. When the quote came around, the owner suggested hundreds of dollars in repairs. I gritted my teeth and agreed to it, hoping it would be worth it for our 430-mile bike ride ahead of us. It was not. The owner refused to give us a time he could do the repairs, even though we needed to be in Des Moines the next day, saying he would get it done "right away." We had to go to the shop twice the next day since he never called us as he promised to. When we finally collected the bikes, it was closing time for the shop and raining outside, so we couldn't take a test ride. When I finally got the bike on the road, I found he had botched the gears, reducing the functionality so only the bottom gears worked. I ended up having to do a week of biking across Iowa on low gears. Save yourself a headache and do not trust this shop with your bike.

I purchased a bike from this shop that turned out a few months later to be defective. They refused…read moreto honor the warranty, even after the manufacturer (Specialized) reached out to them directly, confirmed the issue, and issued a credit to them for a simple chain replacement that would have resolved the problem. When Specialized explicitly told them it was a malfunction with the bike, the shop still blamed it on 'how I rode it' and did nothing to make it right. Unfortunately, they seem more interested in being right than doing the correct thing for their customers. I wouldn't recommend buying here if you expect reliable service and warranty support.

Took my bike in for bottom bracket maintenance. On my first ride there was a significant creak…read morecoming from my bottom bracket, I instantly knew what the issue was and returned to BIke masters. After a few weeks not hearing from them I drove up to the shop and I was told that they could not find the source of the issue and that it would take a full disassembly and substantially more time due to staffing issues. I took my bike in for routine maintenance and got back a bike with potentially a major issue. I know this industry, its been as vital to my exsistance as the oxygen that I breath. I understand the complexities that are inherent of having a competent staff however, this business is centered towards elite and professional athletes that are sharply attuned to their equipment. The suggestion to re- evaluate the issue was an absurd suggestion after having my bike for almost a full month. I won't back to Bike Masters and I hope they find the quality talent they need for the greatest community I've had the pleasure of being part of. D, USN, Ret

Outstanding! Whether you're a casual or avid rider this is your place! The staff is…read moreknowledgeable, friendly & VERY customer focused. The bike mechanics are in that group too. They were recm'd to me by several people & I'm now passing that on!

My husband and I both had our bikes recently serviced here and very happy with how they turned out…read more I recently took up biking with my hubbs who is a self proclaimed avid bike rider...so I needed a bike in tip top shape to compete with him. They were able to service our bikes in a real timely manner and to our liking. We did have an issue with the back brake on a bike and had to take it back and it was a slight oversight but they quickly corrected and my husband got a tshirt out of it so I think he's extremely happy, he hasn't really taken it off since. We;re ready for our summer rides now. If you need help from bike experts, these are your guys.

I was researching different bike shops in Omaha and then Council Bluffs looking at different…read moree-bikes. I happen to call True Wheel and spoke to Steve. He had mentioned that he builds them. I was almost ready to order one through the mail that would have come from Canada called a Volte ebike and Steve was just so informative that I decided to drive over to Council Bluffs and talk to him about making me a bike. He gave me a great deal with a fair price. I got to say that he really knows his stuff. It took a little longer than I had expected for him to build it but only by a couple days. When I got there to pick up the bike he was making these meticulous fine tuning adjustments to assure that everything was in Tip-Top order. Since getting the bike 3 days ago, ive rode this ebike everyday, and have only needed to charge the battery the first night I brought it home. I think there is still 70 % on the battery. The funny thing is I have ridden a few e bikes in the past and I've never rode one as powerful as the one he built. I'm not saying it was cheap but this is truly the Cadillac of e-bikes. Every time I was in the shop I had seen many people come in and go out all of them seeming to have a great relationship with these guys that run to shop. They do know their stuff and I'm glad I accidentally stumbled into them.

There were some miscommunications with our experience. We brought our bike in and ran into a…read moreproblem where the employee who was handling our trike quit, without communicating what needed to be done. as such, not all of the work we had agreed to had been completed. Additionally, we were treated rather poorly by employees working there while trying to resolve the issue. We finally spoke with the owner, and he did his best to resolve the issues. it did require bringing the bike back in, and having all of the work redone. we were supposed to get the bike back on thursday, but only just got it back now on saturday because they werebusy, and we were delayed. Very happy to have the trike back, and the work is outstanding. I only wish we had been able to deal with the owner from the get go.

Very glad to have found this place. Just getting back into bicycling and starting my kids with…read moretheir first bikes as well. George took ample time working with us to find the perfect fit for each one of us. First class business in every respect whether a seasoned biker or a beginner.

George is a phenomenal mechanic and is passionate about bikes. Love his shop!read more

Excellent and professional service! Raymond was able to fix the chain on my son's bike quickly…read more We were thrilled when he had same day appointments. I would highly recommend his services.

I highly recommend this business. I've done quite a bit of business with them over the last couple…read moreyears and have always been pleased with their professionalism and competency. Today I just stopped in and Corey changed a bike stroller tire at no extra cost. Great parking in the center of Omaha that's easy to get to. Highly recommend.

One of the best costumer service experiences. I came in knowing nothing. I was greeted by Michelle…read more She was so knowledgeable and helpful. I ended up buying a great bike, but did not feel pressured to by anything. Thanks!