According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!

Before I start this review I would like to say that my response is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. My wife and I have been talking about firearms for a minute now but we never acted on it. Well enough procrastinating, we made plans to go yesterday afternoon to acquire about some firearms!. We walked in and right away we were greeted by a stone associate. I apologize for not getting his name because he was very detailed in all his explanations about our questions about the different firearms. We have both had our concealed carry license for years but never decided to pursue any firearms until now!. It was an easy transition to obtain a concealed carry license. All you have to do is take a gun safety class which consists of the basic knowledge of handling, owning and the gun range firing portion of it. Once you complete that you receive a certificate in which you take to your local city hall and apply for a concealed carry license. After you pay a $50 application and a somewhat brief background check and everything comes back clean, you will receive your license in the mail... Smooth transition!. I remember being born in NYC and trying to obtain a firearm license was impossible. I am sure there has been some change but to carry a weapon LEGALLY in NYC is almost impossible and I know I CANNOT bring firearms there under no circumstance. So knowing the laws in each and everything state are critical in owning firearms. But here in the Virginia and most other southern states the gun laws and carry licenses are a lot easier to obtain as opposed to the northern states. Well back to the review. I was able to purchase two firearms for my wife and I. Once we did a background check and everything came back clear and accompanied by some paperwork I was able to make the purchases. I have checked other prices of local shops and online gun dealers and I would say that the prices are pretty reasonable to me!. Another smooth transition process. I will be back to purchase more firearms as the need consists!. I appreciate you taking time out to read my review!. I would also like to add to the people who are against firearms. I purchased weapons for my wife and I for personal safety and protection and home defense purposes!. It is our right to carry firearms and our responsibility to protect and defend ourselves against the threat of violence!. I hope I never have to use my weapons but if it means defending my family and myself. Trust and believe I will not hesitate to shoot!!..

I've spent thousands of dollars at this store over the years on guns, vintage items, and more. I've…read morebeen a loyal, repeat customer for over a decade and have never once haggled on price. That should speak for itself. Today was the first genuinely negative experience I've had here, and it was bad enough to warrant this review. The item I came in for is extremely common, with numerous identical listings online averaging around $285, with high-end listings topping out near $315. Despite that, this store had it priced at $500. Wanting to support a local business, especially one I've supported for years, I made a fair offer of $350, which is already above the highest market listings. The counteroffer was $415. What made the situation worse was the tone. The gentleman behind the counter came across as dismissive and condescending, clearly in a bad mood. I've dealt with him many times before, and this behavior was out of character, but that doesn't excuse it. When a loyal customer who makes a reasonable, above-market offer is met with both inflexibility, attitude, and complete disregard for years of haggle-free previous business, it's disappointing and disrespectful. I said my piece and left. Experiences like this make it harder to justify supporting local businesses when the value and professionalism simply aren't there. I guess it doesn't help that just last week I attempted to purchase a vintage pocket watch here that was represented as fully functional, only to discover, after insisting on testing it, that it was completely broken. The entire mechanical windup mechanism was shot. Had I trusted the description and not tested it on the spot, l would have walked out with a non-working item. Even then, the only concession offered was a $15 reduction, which was frankly insulting given the condition. Lastly, and this was the icing on the cake, my firearm background check was placed on hold a few weeks ago. Since this has happened to me before, I asked if they could call the state police hotline to expedite it, which is a standard practice at many dealers. I was told they were "no longer allowed" to call due to new rules and that I simply had to wait. That turned out to be completely false. I called the hotline myself and was immediately helped by a courteous representative who looked up my application and approved it on the spot. I then shared the number with other customers who were also waiting, and they too were approved within minutes. The reality is simple: I was intentionally misinformed. It's amazing what happens when someone takes initiative, something I would expect from a business I've supported for years. Experiences like this, combined with today's earlier interaction, are disappointing and far below the standard I've come to expect as a long-time, loyal customer. Do better.

Recently made a visit to fast for a loan on my electric guitar. The service was great established…read morecourteous, and I got the money I wanted for my item. I'll definitely be back.

I was very apprehensive going to pawn shop but Ed went out of his way to help me. Turns out I had…read morenothing of real value to sell but he still went above & beyond. Enjoyed talking to the staff & interacting with other customers. Really eclectic inventory selection too. Thank you!!!

I bought a 1911 here and was pleased with the customer service. They're helpful and make the…read moreprocess easy. Kelly provides great customer service and is very friendly. They make beautiful custom made holsters to your specifications. Made by Grady. My experience isn't based on a pawn. This is pretty much my gun store. They have a 4 lane shooting range. The waiting period isn't too long to get on the range, but it can get packed during peak hours (after 5). You can also get your gun smith services done here as well. Definitely a must go to store for your gun needs. As far as what I saw of pawned items, the selection isn't very impressive.

Very disappointing experience. I approached the counter and was met with an unnecessarily rude and…read moreagitated young Black male employee who was working Saturday. When I calmly asked why he was speaking to me that way, rather than having a professional conversation, he simply told me to leave. In a business involving firearms and public interaction, employees should be able to remain composed and handle disagreements professionally. I don't know if this reflects the company's customer-service standards or just this individual, but either way, the experience was unacceptable.

Gun Range on site!!!!!!! Decent prices to either rent a lane for the day or grab up a membership…read more Tons of guns to choose from for purchase or to try out on the range. Any ammo that you need they have in stock (premium). The staff is great they will make suggestions based upon your needs. Also the customers you see here are gun enthusiasts if you like long arms chances are you will meet a group that goes and shoots on the weekend. I happened to run into some three letter agency guys who let me shoot from the bag of goodies they brought to the range well more like 3 duffle bags full of toys. On the pawn side of the house they also have brand new electronics for low prices.

Smaller operation. Okish prices, the staff is okay but the girls that work there just run there…read moremouths at each other and don't provide good customer service at all like I'm inconveniencing them by asking for them to do the jobs and boy howdy if they are having a bad day they got attitude like a black Labrador in heat.

I can't recommend this business enough, they are always really kind and professional! Definitely a…read morenice lowkey vibe! They are always patient, honest and informative! Definitely the warmest and best customer service when selling golds/precious metals!

Fast. Easy. Fair. I had a bunch of pieces that my grandmother left behind, and I wasn't sure if any…read moreof them had any kind of value. They were so kind and understanding and patient and went through all of the pieces with me. They were really informative and guided me on what different options were for different pieces. Will definitely make this my go to spot for any future items!

Just stopped in to look for a holster and Josh was very helpful with answering questions my…read morechildren had with the knives and was very patient with me while I made a choice on a new firearm.

I have been a longtime, loyal customer to this establishment. I recently purchased a firearm from…read morethem and was met with utter silence and scowls. The staff and ownership are rude and ignored me like I wasn't even in the store. Not even a simple acknowledgement or can I help you. Also they are selling the same inventory used/new for the same price on certain firearms. Thats a real bait and switch to a novice buyer! Price gouging has been apparent for a while here. They will lowball you on any trades or firearms you sell! This was my last call and won't ever help support this establishment again! Good luck surviving with the new laws coming in place July 1st. With the work ethic and customer service your displaying it'll be no time before you close your doors. I'd give you less than 1 star if I could.

For sellers, I didn't shop. Got a decent price for one of my items but they only buy stuff in a box…read moreso I left with a majority of what I brought.

Tried to sale a ring here that was originally over $1,000 and less than a year old and the employee…read moreonly offered $150. Lol. The store was pretty well stocked so I assume he does good purchases for other things because there wasn't much jewelry, rather lots of musical instruments. Clean store.