Customer service is interesting here, but once they warm up to you it's a good experience. I came…read morehere a few times prior thinking they only bought silver or traded in silver. My husband's friend regularly sells gold here and we compared some numbers and the payout here is much better! I came in with some extras from my antiquing/bulk sale leftovers and left very happy with the amount I received. I felt it was fair and I'm a new convert- they definitely offer the best payout in town!

I have sold there and bought there. Bob is always fair. If you want to sell something and you…read morereally should hang on to it he will tell you. I have found him and his staff to be an excellent choice to buy or sell.

I took my son shopping for a gold crucifix and chain. We went to multiple jewelry shops. We started…read moreoff with the small local businesses.. with gold being at an all time high, it proved to be a difficult search. I had a pickup at Bath & Body Works (in the mall) and right when we walked in we saw Segal Jewelers. I told my son we should check it out. Personally, I havnt had great experiences with jewelers in the mall but we still wanted to see their selection and prices. Both my son and I were very pleased with the service, the options and (most importantly) the price! My son was over the moon with his selection and having the knowledge of prices in town, we were given the best price and on top of it amazing service. Thank you Myra for your expertise, kindness and quality time you gave us all. Myra offered us a seat, a tv show for my antsy 5 year old, a lollipop, a drink of water, kindness and compliments. We appreciate you Myra!

Was given a quote of $100 for a diamond necklace, sapphire bracelet, and several other smaller…read morepieces. Went across the street to a PAWN SHOP, and received $520 for the same items. Had issues with apiece my husband purchased there as well

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

Great shop, good prices and the owners are just really nice people. 10/10 would give them my…read morebusiness again. They do not operate your normal slime ball pawn shop. The store is neat clean and the items they sell are in great condition. They gave me a great price on my pawn and didn't make me feel like a broke bum. Best in Virginia Beach! Take cash to pay your pawns as they do not take card payments for your pawns.

Very comfortable and welcoming environment. Staff were professional, pleasant and helpful. This…read morewill be my 1st choice if ever I I'm interested in selling jewelry again! Thanks!

It pains me to write this review, because I've had 90% great experiences here, but the most recent…read morewas truly horrific! Some background- I do A LOT of antiquing, some for resale, but primarily for personal collection. When I come across jewelry, I usually come here and sell it or just verify and decide depending on its value whether to sell. For the last almost year, I usually dealt with Johnny or another gentleman. They were both very nice and always tested my jewelry without ruining it (inconspicuous places like the bottom of the ring bank etc). Yesterday, a girl I had seen once before took my jewelry and tested it. One item tested gold but low karat and another as bronze. That was all fine except when I looked at the rings she had rubbed and tested the front of the ring. Both rings now have dents/scratches and the designs are ruined (one is a signet, so the shape isn't rounded anymore since she rubbed a corner of the front). The second ring was tested in multiple areas along the band and on the front of the ring, it just looks terrible. Resale value and personal value is affected and I am devastated. I didn't say anything on the spot because I honestly have never encountered this issue. I'm really happy I didn't bring a bag of rings I was unsure about. Who knows if she would've used the prongs or some other part of the ring for testing. Whoever is training the newer employees really needs to teach her to test expensive items with more care. If you care about your items or are on the fence about selling, please for the love of god go to a jeweler. I didn't think I had to ask for them not to ruin my jewelry, but here we are.

Came in to buy some gold as a last-minute gift. The store was clean, and the staff was friendly and…read morehelpful. I ended up paying about $30 over the average retail price, but considering the convenience, the sealed packaging, and the fact that I didn't have time to wait for online shipping, I think it was fair. I also checked a few other shops beforehand, and this was the best deal I found that day. I was in and out in less than 10 minutes.

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

Wouldn't know it's never open, came three times during business hours but no luck, I'll try one…read moremore time

Contacted this business via Facebook trying to make a purchase and said I would be there the…read morefollowing day by 1:00 work schedule permitting Received a message that morning saying that if I was not there at that time it would go back on the shelf...Explained to them that's understandable and would be there by 5:00 and if sold before then please contact me so I do not have to make the trip.. I arrived at 4:00 and am told someone else had called so they put a hold on it for them...Reminded the person we have been in contact all day and as agreed I have cash in hand but was told they can not sell it to me... Wasted trip and time and would not recommend this shop to any one

I would recommend this place 100%. I've had several pieces fixed and had a necklace designed. Never…read morebeen unhappy or disappointed. They are very reasonably priced as well

I had a bracelet in need of repair. I took it initially to Greenbrier MALL. The lady there saw it…read moreand said there was nothing her repair person could do...and did I want to Sell it to her. I was skeptical but someone told me to try the repair person at Greenbrier Pawn. The repair person there is excellent. I went and I was not disappointed....not only did they repair my bracelet back to new . I was able to get it fixed in 10 minutes. ... I was so relieved and thankful I could still keep my beautiful bracelet. I highly recommend Greenbrier Pawn.

According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!