So very disgusted with this business. My wife and I moved some of our personal possessions into a…read more10'x10' unit in April. 6 weeks ago I visited the unit to find it absolutely infested with mice. Fecal matter and urine were all over most all of our possessions. We lost furniture, bedding, my wife's wedding dress, mattresses- the list goes on and on. The property manager was aware of the problem and didn't notify any of his customers. We are very concerned, troubled and disgusted by this business. We are seeking legal representation to be compensated for this disaster of a facility. Stay clear, and we hope to tell as many people as possible about this unprofessional, unclean business.

This place is awesome. I have had 2 units Here for over 2 years and havent seen one mouse turd…read more They must have gotten that problem taken care of. They have a coded gate, lots of security cameras and a manager that lives on site. What more could you want from a storage facility. It is very clean there.

Amazing customer service! Well kept storage facility with incredible security! Best pricing around!…read moreQuick and simple move-in process! Has all the moving supplies I needed!

From the owner: We are Bonney Lake's first premium heated storage facility. We are locally owned and operated. We…read moreoffer a wide variety of large drive-up units to small heated units out of the elements. Our team works hard to provide top-notch customer service, 24/7 security, mailboxes, package valet service, pest control, and more.

Professional and efficient, but with a personable touch…read more I've been very impressed with Highway 16 Mini Storage. They've always treated me with respect, and go out of their way to be helpful and accommodating. And I've witnessed them show the same patience and respect to everyone who enters their office (including a couple of people who probably didn't deserve it). The prices were a bit of a sticker shock as I'd moved from another part of the country, but I did a lot of research and they're competitive or better than other storage facilities, including others not as highly rated. The facilities are clean and well maintained, but it's the attitude of the staff that sets this business apart.

If it was valuable it was stolen. If it was fragile it was broken. What I had after paying moving…read morefees and storage was essentially trash.

I called Glacier west cause I had questions and the manager, Cat, was helpful and knowledgeable. If…read moreI do end up renting a space it will be because of service like this.

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

If you are looking for a place to store your things in Gig Harbor avoid this place. Even if it is…read morecheaper the savings isn't worth it. Avoid this place at all cost. Our storage unit is infested with mice. The overhead light in our unit has been broken ever since we moved in over 2 years ago. I have said something, my wife has said something, a co-worker of my wife has said something, they say they will look into it and nothing ever happens. We finally came to our limit a week ago when a box of product was brought home and in it was mouse droppings. We have a newborn who is putting everything in her mouth right now. Luckily, she didn't put any of the droppings in her mouth. But this is unacceptable. Now due to their reluctance to do anything my daughter, my wife, myself, and anyone who comes into that unit and in close proximity to anything from that unit could get sick. Right now this storage unit is in the throws of another mouse infestation. I would like to think it was just another one and not just one big long one that they have never really addressed. I count at least 4 different infestations in the two plus years we have been customers but it wouldn't surprise me if it is just one big one. Anyways this infestation has cost my wife thousands of dollars in lost product. I am going to share some pictures with you all. The pictures they have on the website is staged. Not once do you see a mouse trap in the pictures even though they are everywhere. Outside the buildings, inside the halls. EVERYWHERE. They are omitted from the pictures to deceive you all into believing that it is a clean facility where you can store your stuff and it will be okay. If you don't believe me, just do a drive through. The gate is open until 6 pm every day.

Compared to Home Depot their packing materials and boxes are significantly more expensive. And…read moreunless you present the original receipt they will not take unused boxes back. Again, a significant drawback relative to HD. I store at Public Storage in Vancouver and was supposed to be able to return the boxes as a paying customer of Public Storage. I was told since I was not paying at this particular Public Storage it didn't count... really? I will never do business with these people again.

We had our RV outside with power for 5 years, no issues, very good. Gated and secured, nice to…read morehave the dump station and area to wash. I would use them again if we get another RV. The area we were at had no sign of rodents at least for us.

I will only use reliable, multiple locations always convenient where i need them, staff is…read morefriendly helpful and always available. Clean facilities, restroom available at the site provides peace of mind when spending extended periods loading or unloading. Move in truck is more than convenient and a great value. No reason to ever store anywhere else. Thank you reliable!

This was my second time using their service and, same as the first time, they were awesome!…read moreCourteous, professional and great pricing. I will definitely use them for future needs.

Lopaka and Kris were amazing! They endured a 10 hour day of moving some very heavy items, all while…read morekeeping a very pleasant and upbeat attitude! They were very careful with all items which resulted in a flawless and stress-free move for me during a very stressful time. Job well done, guys!