I had a terrible toothache and knew I needed to be seen as soon as possible. Christmas City…read moreDentistry was able to get me in the same day, and they even called back later to offer me an earlier appointment when another patient canceled. I was so grateful. From my very first phone call with Liz, I felt cared for. She was personable, down-to-earth, and even made me laugh during a stressful situation. Since it had been quite a while since I'd seen a dentist, I was embarrassed and worried about being judged, but everyone at the office made me feel completely comfortable. Bri was incredibly helpful with the paperwork and went out of her way to save me time. Heather, my dental hygienist, was kind, reassuring, and never judgmental. She explained everything clearly and made me feel involved and informed throughout the process. Dr. Kutuza, who performed my extractions, was thorough, patient, and compassionate. She took the time to explain what was happening and what sensations to expect, which helped ease a lot of my anxiety. Even Linda, the insurance coordinator, was exceptionally kind and thoughtful, even offering me a stress ball to hold. I was genuinely impressed by every person I interacted with and very grateful for such a positive experience during a dental emergency. I was so comfortable with the care I received that I scheduled my comprehensive exam before leaving. It's a relief to have found a dental office that didn't just treat my dental problem, but also treated me with kindness and dignity when I was scared, in pain, and feeling embarrassed.

Worse dentist ever... went there for a cleaning I spent an hour and they told me I had to spend…read morethousands of dollars and at the end they won't even give me a cleaning... I was very uncomfortable and embarrassed!! Never again!

They seem to have problems and or confusion in the billing department. They canceled our dental…read moreinsurance. Surprisingly, this is the insurance that they recommended! Then when we asked if we could have a payment plan. They said no, they wanted to be paid in full. The day I went down to personally pay the debt. I found out that most of the bill had already been paid by the insurance company 5 months ago. So I paid off the bill, and told them I won't be back.

My husband and I have been using Bethlehem Smiles for over 10 years and can truthfully say that the…read moredentists and staff are "excellent". They are caring and efficient. Besides normal dental care I recently needed 2 implants. The whole process took quite a while but the finished product is fantastic. Thankyou Dr. Owens, Carla and staff for your skill and effort to make my smile beautiful again.

The care I received was exceptional. The dentist and his whole staff were so welcoming and…read moreextremely attentive to my needs. I have been there several times and the wonderful care I received has been consistent. Thank you all so much for all your kindness and even some humor we shared. HAPPY HOLIDAYS!!!!!!!!!

I found Serenity by google as I needed to find a new provider since moving from NJ. I called for…read morethe Stroudsburg location as this was closer, however the days did not work for my availability. Eventually I scheduled for the Bethlehem location. I chose this provider because they were flexible, the additional services provided a luxe experience and the customer service representatives were friendly and helpful. I completed my files ahead of time electronically which was great and made check in easy. The day of my appointment, I was greeted by a woman with an amazing smile and top notch personality. Immediately I felt like I needed to be here. They are currently undergoing renovations as this is the secondary location, however the front end of the office looks superb. When brought to the back rooms for dental work is where the atmosphere is dated and not the same as the newly renovated office or the STROUDSBURG location. My cleaning with Clara? and exam with Dr. Taormina was amazingly thorough, however my experience lacked what I was essentially looking for and could have received at the other location. This is the only reason why I gave 4 stars and look forward to my 6 month exam when everything will be completed and brand new! Again- I loved everything and everyone, just a little sad that I didn't get the full Serenity experience. Thanks again!

I had to make an appointment with Dr. Astolfi for an implant. I was VERY nervous, however her and…read morethe team reassured me I would be comfortably numb and shouldn't feel any pain. I am happy to say, everything went GREAT! Dr. Astolfi was very understanding and made sure throughout the procedure that I was feeling okay, and still very numb. She is VERY intelligent, gentle and certainly knows what she's doing! She is caring and very passionate about her work. I would HIGHLY recommended this specialist. The receptionist was also very friendly, and the office was clean. Thank you all!

I was really looking forward to being seen by Dr. Astolfi after hearing positive reviews online and…read morefrom local dental offices. Unfortunately, my own experience didn't live up to that reputation. As a transplant recipient, I called to schedule an appointment and was prepared to pay entirely out of pocket. I was upfront about my health history immediately and shared that I did not believe I would need surgery or drastic intervention but wanted to take preventive steps to take care of some issues that had come up. Then, after giving the office access to my records I was told my case wouldn't be taken on specifically because of my complex medical history. I understand every provider has the right to decide which cases fall within their comfort zone, but it was disheartening to be turned away specifically because of health circumstances that led to needing periodontal care in the first place? I'd have appreciated more transparency about what specifically made my case a concern, being told upfront when I disclosed my health history that Dr. Astolfi does not work with patients who have complex medical conditions, or even a referral to someone equipped to treat patients like myself. Patients navigating complex medical situations are often the ones who most need to find a provider willing to work with them, not around them. I hope this feedback is useful for the practice going forward.

Dental offices throughout the country are changing to include dental care beyond what the patient…read morecan potentially afford as in dental implants that are becoming popular when the teeth are extracted and need to be replaced by another method than dentures. The introduction to this office by a Groupon limited the dental care I received until the next cleaning which we paid first in full that allowed us a more comprehensive exam and prophy that brought to light a LONG list of DENTAL issues not uncovered in the Groupon visit. And when I asked about the difference, SAM, the hygienist, copped an attitude and explained why there was a difference between the two appointments. The cheap Groupon price afforded me a cheap exam! Without going into too much detail, I never returned because the trust was lost. There is something amiss in that office between the front office staff and the dental staff that I wasn't going to continue to be subjected to the inner workings of this business. Tread lightly.

My family loved this dental office since 2012, however, the very rude and unprofessional hygienist…read moreSam has us leaving to find a new place.

I have been coming to Dr. Schwarzbach for over 15 years and while I don't have any major dental…read moreproblems (thank goodness) I have had my problems over the years and they have been very serious but when there is a problem you need help rather quickly and the staff and Dr. Schwarzbach have always been there to help. I can't ask for more. They are also very concerned with discomfort and do what they can to make the experience pleasant.

My family and I have been visiting Dr. Schwarzbach's office for more that 10 years. The service is…read moreimpeccable and the quality of care is top notch. I've traveled to many states and many countries around the world, and consistently return to Dr. Schwarzbach and his staff when I am in town. I honestly look forward to visiting the dentist.

I if could give no stars I would. I have one wisdom tooth and it was not hurting me. I was not in a…read morerush for an appointment because there was no pain, but I made an appointment and March was their earliest slot. A couple of weeks later the wisdom tooth fractured, but still no pain. A few weeks after that, pain started that was quit severe and my right Jaw looked like I was storing nuts for the winter. I call OMS and I state that this is an emergency and I need an emergency appointment. The receptionist told me about my March appointment. When I said emergency, she should have got off her behind and check with one of the surgeons to see if they could fit me in, she did not. She kept on telling me I had an appointment in March. After that encounter I was in pain and very angry. The next day my sister took me to the ER and they managed to get me an emergency appointment for a St. Luke's dentist on chew street. The doctor looked in my mouth and said I don't do extractions. My question, why did they send me there if this dentist did not do the service I needed? However, this doctor gave me a new referral with STAT for the urgency and a list of all the oral surgeon in the Valley. Instead of leaving this dentist office I started calling and found a dentist that had an emergency slot for the next day. This doctor stated that this WAS an EMERGENCY and asked if I wanted to remove the tooth that day. Long story short, this dentist removed that fracture wisdom tooth and drained any infection he saw. I was giving post op instructions, but the next morning I looked I still looked like a chipmunk and the pain had me rocking and crying. My sister took me back to the hospital in Allentown (St Luke's). I was told that I needed to be transferred to the Bethlehem location. I waited in the ER over night and at least they gave me pain medication. The next morning the ER doctor told me he was getting transport arranged and I was going to be admitted directly from the ER to the Bethlehem OR. Once I got to Bethlehem I was taken directly to the Operating room. Even though the tooth was gone there was a raging infection that had been brewing for some time. This surgery seems to go well, but I was still taking pain medication, and could not open my mouth wide enough to eat. I went home the next day and I was happy to sleep in my own bed. I went out to make sure I had things I needed before the snow coming the next morning. On the way home I got a call from St. Luke's Allentown informing me to go to the Bethlehem hospital because one of the blood cultures came back positive. I was admitted and have been fighting the infection with IV antibiotics since, long story short I had Septis. As I write this I am propped up and still in the hospital.The surgeon put in two drains; one inside my mouth and a drain on the outside of my face and gave no instruction on How they are to be close, especially the drain inserted by my jaw line. This surgeon only concern was about how everything looked better and telling me that I did not have pain when I felt horrible pain; did I mentioned this was a ST. Luke's OMS surgeon! I wonder if I punched him in the groin, could I tell him what pain he was is feeling. That goes to show you that the "color of care" and racial health care disparities are alive and well. My main concern is the sepsis in my blood could have a major issue with my heart, Pacemaker, and other vital organs. With all of what I said, this could have been avoided if the OMS gatekeeper could fit me in when I originally called. If my surgery was done at a reasonable time and date, the infection would not have grown because it was first time that tooth socket would be open due the extraction and, most likely I would not had to drain, instead of days later allowed the infection to grow. I will never get the time returning to ER, hospital stay, and slow recovery at back. I am really disgusted with St. Luke's OMS and would never go to them for anything ever. (Updated 3/15/2024) With all the IV antibiotics, two weeks later I developed Clostridioides Difficile and a horrible UTI. C-Diff is highly contagious and the symptoms are diarrhea, fever, nausea, vomiting, headaches, dizziness, and basically feeling like you want to die. Once again all this could have been avoided. I am still recovering from this horrible infection. You can read about this https://www.cdc.gov/cdiff/what-is.html.n If you read what the CDC has to say about C. Diff; this infection could have killed me. Shame on you St Luke's OMS. The first part of this review was written at the end of January while I was still in the hospital, but was not posted. Dr. Karen Glover DM/IST

*Be warned this is going to be long but I am disappointment and want to share my story. If you want…read moreto be totally prepared for what you may be getting yourself into by going through this office for dental work, please read on* I was referred to this office by my dentist, who wanted me seen for wisdom teeth removal & extracting a broken tooth. It took me almost three months to even schedule a consult, I called multiple times and nobody answered, I left multiple voicemails and nobody called me back. Once I was lucky enough to have someone answer me, the appointment they offered was in September, I talked to them in MAY. Fast forward to the end of June & I begin having serious problems with my broken tooth. The nerve was exposed so every time I tried to eat/drink/swallow I had extreme pain shooting up my face. I called and of course nobody answered, I left a message about seeing if I could get in sooner and nobody called me back. After 2 weeks of pain and almost no eating, I finally had enough and called my dentist to try and contact them for me. They told me they'd call them to get me in for an *emergency appointment* (that part is important). Well of course they didn't answer my dentist's office and a message was left. They call me the next morning saying I was on a "cancellation list" (which was a lie) and I could be seen that day at 11:45. Great! I took the day off work for this thinking something would be done since I was told *emergency appointment*. I go in to the office, they only saw me for a consultation. I tell them my dentist's office told me Id be coming for an emergency appointment for my painful broken tooth that's hindering basic necessary things for living, I get told "they gave you misinformation and that's not right". They tell me I can schedule my surgery and offered me, again, SEPTEMBER. I was in tears and begging the girl at the window to schedule to please get me in sooner because I just could not deal with the pain any longer. Thankfully, they had an extra surgeon coming in from the hospital doing surgeries and I got a spot the next week. Awesome, all is done I get my surgery and can finally recover from 3-4 weeks of pure hell. Now since the day of my consultation my job put me on a medical leave because I am a nurse and how can you possibly do that job in such extreme pain you can't think straight. I explained this to them at the office and asked the doctor if he'd do my medical leave papers, which he said yes he had no problem with doing. He messed up my paperwork and didn't listen to a single thing I said and only did the forms for 2 shifts after surgery. I was out for 6 shifts. Thankfully my manager knew what was going on & suggested the leave or I could've gotten disciplinary action against me and compromised my position because of this. You also cannot call the office directly even after you are a patient there, all my paperwork has the same all locations number that nobody ever answers or returns your call from messages left. What if I had a serious problem after surgery? You can't get ahold of anybody. That is DANGEROUS! On a positive note, thankfully I seem to be healing well. I am 3 weeks out from my surgery, feel fantastic, and am back to my normal routine. I had minimal issues after surgery which I am also very thankful for. I wanted to wait until I was "out of the woods" to write a review because I feared retaliation or mistreatment if I did need help. The only reasons they even get 2 stars: I saw Dr. Isaac for my consultation and she was nothing but absolutely amazing. Very calming and reassuring, and put together a surgical plan that would be the most comfortable for me including taking into consideration my anxiety diagnosis and phobia of the dental work. Dr. Sharma did my surgery, besides messing up my paperwork he was excellent for the procedure and had a positive demeanor in the room beforehand, making jokes and trying to ease my nerves. Serena was who helped me during the scheduling process, she went out of her way to get me the appointment I got when she very well could've just told me too bad I had to wait. Honestly the most helpful person from this entire ordeal. It's sad this is so poorly run because the actual staff there are fantastic, but for a patient to even get seen there it's a very off putting experience. Overall, good staff doesn't negate what I went through during this whole thing. Majorly disappointing.

The team only cares about filling the schedule, not the patient. They never listened to me and my…read moresituation. They ran me around to get bloodwork and other approvals. It was only to fill their schedule and not in consideration of my needs and concerns. These people are not to be trusted.

So overall I'd still say Eff Lehigh valley oral surgery, at least the Bethlehem office! The…read moreAllentown office has been somewhat better. The doctor I had for my treatments has been nice and has done a good job. HOWEVER, there is office incompetence that is literally unacceptable and has ruined the whole experience. I was absolutely LIVID today when I showed up in Bethlehem for my 9:30 surgery today at 9:00 (early!!!) and was told I was "late" and I should have been there at 8:30. Are you kidding me? I have MULTIPLE emails stating my appt is 9:30 and an appt card marked 9:30! It's stressful enough having surgery, but having the office staff somehow screw up the appt times on multiple occasions and somehow act like it's MY fault or I'm wrong, is unacceptable. As you can see, I was not wrong! Here is a screenshot from one of the emails showing yes, my appt IS for 9:30! I would not want to go to this office for any future surgeries.

Office experience is friendly, I feel like you can't leave…read morethere with a good checkup/ cleaning, the staff is always making concerning comments about your teeth and recommending treatments they can do for you that are extremely expensive

The dentists and hygienists were always great. it's a shame their front office staff have such…read morenasty attitudes. They are cold, condescending and devoid of any sympathy or compassion. I had an appointment scheduled and their phone calls did not go through for me since I had call screening in the new iOS so I never got their voicemails. they called me wife whos number they had because I had her listed as a contact for me and she confirmed my appointment for today 10/6. They kept sending me texts, none of which said they'd cancel my appt, but I ignored them since they already talked to my wife. I show up today for my appointment to be met with the most rude unprofessional attitude one could imagine, no understanding or empathy whatsoever, they also made billing errors previously and insisted they were correct until one of the higher ups at my dental insurance spoke with them regarding their coding errors and finally fixed things, otherwise they were ready to mistakenly keep coming after me for money i didnt owe them. You'll be happy with The dental care if you are able to deal with the office staff, but there must be alternatives in the area where you can get treated with dignity kindness and respect at the front desk without confusing and poorly coordinated scheduling policies while also getting great dental care.