Always responsive and helpful. Pricing is reasonable to ensure quality service. Never any complaints

Surprised to not see very high ratings for this business here. We had them out for a yearly furnace check and to check on the whole house humidifier which hadn't been working as well. Our technician Carl found some serious issues with broken and incorrectly installed pipes which were leading to leaking, with water and corrosion clearly visible. It was pretty clear the HVAC company who installed our furnace during a holiday emergency several years ago did a rushed and sloppy job. They emailed an estimate to do the work which was higher than we expected and resulted in us almost getting another opinion, but we liked them, felt they were honest and went with it. They got the appropriate parts, came back and ended up charging a couple hundred dollars less than the original estimate based on the findings being a bit less than expected when they started the work. We found them to be honest and thorough, and will use them in the future. read more

Plumbers do excellent work but I paid far more for a water heater than I had expected. Or than I've ever heard anyone else pay for one. And forget the owner's promise to review this and follow up. It's 13 days after I emailed them and there's been no response. read more

We had a new tankless Rinnai RXP199i installed at our home to replace an 80 gallon tank that shut down after 19 years. We called Mark Allen Plumbing to diagnose the problem. They came out, found out the part we needed was discontinued since the unit was too old and couldn't be repaired. They proposed a tankless system or a new 75-gallon tank. Approximate price for either one was around $6,600.00. We opted for the Rinnai tankless RXP199i at a cost of $6,649.00. They came out the next day and installed the unit. The unfortunate aspect of this transaction is that we did not do our DUE DILIGENCE on this feeling that we needed to get this replacement done quickly. The work was done fine, but after doing some research, we feel we were OVERCHARGED about $1000.00 to $1500.00. We feel we were taken advantage of due to the URGENCY of the situation. Also, they did not present an invoice with a breakdown of charges, just a total amount due. read more

Let me start by saying that I was looking for a local plumber, we like to support the small businesses and I have always hoped that it's the small businesses that care about you. We wanted someone we can trust and that wouldn't gouge us with high prices just because they could. I called them on the weekend, just to see if they were open or to schedule an appoinment. They told me it would be like $120 emergency charge if I wanted them on a Saturday and we weren't in a hurry. She told me to call back on Monday morning for an appointment. I did that, they came same day. It was a $65 "trip fee" for them to come out to my house. The verdict was that we had some fuse tripping, he taught us how to push the fuse back in. He said the water heater was getting old, need a new one eventually, etc. My problem is NOT with the technician, he was fine. My issue is that they charged us $200 more just for that. Nothing was actually fixed, the problem will keep happening and they just told us how to keep fixing it until it finally goes. $265. ugh. read more

Shameless scammers all the way. They will charge about 10X the appropriate amount. Lesson learned: please do your due diligence before hiring a plumber or contractor. Read reviews, look them up on the BBB. read more

The work was done fine, but for an outrageous price. They unashamedly took advantage of the urgency of my situation. This is a stereotypical "New York style" of doing business, when you count on never running out of new suckers, and don't care about repeat customers. read more

I must say I am very surprised at all of the one star ratings. Josh with Mark Allen has come out twice for me only for seasonal check ups on my air conditioner and furnace but I have been so very pleased with them. Josh came out last week and it was The next day after I had had to put my 18-year-old little doggie to sleep. I wasn't even going to come out of the bedroom since I had a friend over but when I learned it was Josh, I did come out and he was just so nice. He had the same experience week before and he actually made me feel better. I feel they did a great job and Josh even got me an additional discount. I have a much bigger job coming up and will probably use Mark Allen heating and cooling because they do more than just plumbing. read more

leaky faucet in bathtub which just needs a new faucet cut out, refitted with new etc (I know enough about plumbing) and proposal with a whole bunch of other stuff I didn't ask for was 2,700. Come on fellas. I guided the conversation of how it can be repaired and they said they could do it and cost was 675 if I supply faucet and do other work. Im all about paying for service but let's be realistic here. I do not recommend. read more

Absolutely fantastic service. Sensed top notch professionalism from the beginning to the end. Josh was quick to respond, communicated well, fast at detecting the problems, as well as fixing them. I strongly recommend this company's service. Price is very reasonable. They don't price gouge. read more

One of my vent stacks on my roof was badly clogged. And when the technician Josh walked me through everything that needed to be done he was very thorough and made sure I understood everything. They are very reasonable priced. And the workers were very nice. I will definitely be using them again in the future if I ever need them again. read more

we contacted them because they could come out on an emergency basis. We had a backup in the upstairs bathroom and water was pouring into the downstairs. They came out and gave an estimate of $400-1600 to use a jetter service to clear the clog. The tech came the next day and went through both the roof and removed the upstairs toilet. He worked for 3 hrs and said he cleared the clog. He told my husband that he didn't have the right tools or parts to replace the toilet and told my husband to replace this. He also didn't have the eqi to do the camera test. He charged us $1535 for the jetter service and $85 service call and left. After my husband made 2 trips to Lowes to get the parts to replace the toilet (not having water this whole time) I emailed the company about the tech not finishing the job. They sent someone out to put The toilet back on. Then while they were there it turns out that the clog was not fully cleared and the tub was now clogged. They cleared this and then left. Someone called a few days later about the camera test and said they would charge another $250 for the camera test. we chose to use another plumbing company. I felt $500/hr is alot to pay for plumbing. Esp when they might not finish the job. read more

charged us to come out for a dye test which they couldnt complete due to inadequate equipment (camera was too big for sewage pipe) while also unnecessarily tearing a garden downspout to see where it leads out (clearly into a planter) I heavily recommend not using this company if you have an old house. read more

Utter rip-off artists IMHO $575 for a 45 min gas leak repair Plus 1 of the guys took a crap in our ladies room on the clock Then...challenged Sean (scheduler) about a $350-$450 estimate for a backflow preventer test Said that is average Really Had Lakewood mechanical do it for $105...took 15 min WTF...are you kidding!! Never again...and you shouldn't either read more

Mark Allen Plumbing was hired to replace the subfloor, our pedestal sink, our toilet and replace the ceramic tile in our bathroom. The project was supposed to take 2 days, took many more. I did not get to see the final project myself until about 6 weeks after the project was complete due to being hospitalized otherwise I would have complained. There is a hole in the floor where I can see into our basement. Our toilet clogs monthly. I'm almost certain I could have laid the tile myself 34 weeks pregnant with my triplets better than what was done by their "tile guy". The tiles are uneven and the spacing is terrible. The grout is cracking, and no I have not used bleach on it. 10/10 do not recommend! read more

I had a clogged toilet and very yucky stuff backing up in my tub as a result. They arrived earlier than expected and did great work. Mike & Mike are an amazing team and I couldn't have been happier with them and their work. Thank you, Thank you, Thank you!!! I would use mark allen plumbing again in a heartbeat! read more

I called these guys when my AC kicked on but no cold air was flowing out. This thing has had little patch repairs in the past but it was out of refrigerant. Filling this old rust bucket back up seems like something that would not last leading towards more cash in the long run. John suggested a new unit which I was definitely on board for. Only a couple days later his crew came out and took care of removal of old and install of new. This new thing is pumping like a champ. Definitely a good experience overall. read more

QUICK RESPONSE & RELISBLE. went the extra mile to fix it right. Plumbing issue on a Saturday. Respectful of property. Jesse was careful, no mess, great work & personable read more

I called Mark Allen to come out and shut off the valve to our outdoor gas grill. They looked for the valve for about 10 minutes and couldn't find it. Then they charged me $235 for the trip and diagnostic fees. So the outcome is that my gas valve is still not shut off and my bank account is $235 lighter. read more

I used Mark Allen Plumbing for a complicated job involving replacement of sewage pipes and fixing a job done badly by another plumber. They were professional, reliable, showed up on time, and did a great job!! I highly recommend Mark Allen Plumbing!! Chris D. read more

Not only was the contractor deceptive in his practices (seizing back the written "quote" when he decided to arbitrarily increase the price by more than 50%), he also overcharged for the work by a factor of 10. If I could give ZERO stars I would. Read Tina B.'s review. Use anyone else. read more

I had a two hour job at the most and they quoted me $875. I wouldn't let them near my property after that insult. Choose wisely and most of all STAY AWAY from this robber. read more

called them to check our kitchen faucet which stopped working and check on a downstairs leak from the wash tub. Kitchen faucet needed replaced and they wanted $625 for a new one.. just the faucet. Said we had broken pipes under the concrete in the basement - the boss quoted $3200 over the phone. after an hour nothing was fixed and they charged $265 for a "Diagnostic" fee... Called another plumber, replaced my faucet I bought at Lowes for $129 and snaked the pipe in the basement and charged $125! Everything is fixed now read more

Advertised as 24/7 so when I had a problem with two toilets not flushing on a Friday night, I called them at 12:30 AM. The woman who answered sounded like I just woke her up. I asked for someone to come out the next morning. I'd give 5 stars for promptness. When the guy looked over the problem he saw that the drain stack was leaking and would need to be completely replaced, along with needing a new toilet. Knowing this diagnosis was (putting it gently)BS, I thanked him for his advice and said I'd think it over. Then I called a real plumber who came the next day and correctly diagnosed a clog in the outside drain line. He and his helper did the repair and all is well, without needing a new drain stack or a new toilet. So, minus 4 stars for not properly diagnosing the problem and for trying to upsell an unneeded item. read more

Just charged my grandmother $700.00 to unclog her toilet. They only unclogged it and reset it no parts or anything. They were there for less than two hours. They then said they actually waived the trip charge. Pathetic, I stand by my comment to the guy that they take advantage of people that don't know better. Unfortunately she still paid them because they had given her a quote. How unfortunate. read more

Our drain in the driveway from storm water was not draining properly. Since it's a shared line with our neighbor, the neighbor and I jointly called Mark Allen Plumbing to have it cleaned with a water jet and have a camera to determine what, if any, problem exists. Jesse came promptly and performed the duty of the hydro cleaning. He was prompt, polite and professional. He explained the process and answered questions and worked very hard to clean the drain. Once finished, he told us the camera was not on his truck and another person would come to do that portion in a few minutes. We were very pleased at this point with our experience at Mark Allen Plumbing and especially with Jesse's services. As promised, the gentleman with the camera appeared literally 5 minutes later. He introduced himself as Shawn and said he would use the camera. From the moment he emerged the truck to greet us, he appeared annoyed to be there. He began by feeling the grass around the property with his foot, then asked us to remove the downspout so he could put the camera in. We thought it odd at first that he asked us to remove the downspout, but we obliged. Next, he proceeded to put the camera in and told us he couldn't see anything. He then apprehensively tried the other drain to get a better look. He wasn't very keen on having to get on the ground to reach this drain. After a few moments he again said he could see nothing. When the camera emerged in was clean, not covered in mud, debris or anything else that would lead us to believe nothing would be visible. Shawn then proceeded to tell us that we had a problem, but could not tell us what the problem was. He explained we would need to have the ground dig out 5' deep to figure out what the problem was. Obviously, we had many questions for Shawn to better understand what the problem was and why the camera couldn't tell us anything. He was unable to give us answers to any of the questions, only to repeat we'd have to have the land dug up. Shawn became more agitated and then told us that what we paid for the service was incorrect, and that the camera is free not a paid service. He then proceeded to tell us he'd refund our money since he couldn't answer our questions And we were upset at this point by the lack of answers to our questions. Shawn was unprofessional, agitated, and lacked the knowledge needed to perform his job. We didn't ask to have our money refunded. We received A service and expected to pay for it, but we also expected to have a diagnostic of the problem and did not receive that. We started the day praising the efforts of Jesse and his company, but that quickly waned when Shawn began his job. By the time Shawn left, we felt certain that we were a victim of bait and switch as he was trying to upset us to much more extensive work in digging up our properties. If this is the business model that Mark Allen uses it is unfortunate and disgraceful. We called after Shawn left to speak to the owner, but were only told the owner would be relayed our message. Beware of this company and their up sell/bait and switch strategies. We will not use this company again. read more

Am sitting in a house in which EVERYTHING is covered in fine dust from replacing an 8x5-foot bathroom; however, the only thing in this ONLY bathroom now is a toilet. The floor is plywood, the walls are open studs. I wash hands & face, brush teeth, wash dishes, cook, etc., in the kitchen sink. Luckily I have a basement utility sink where washing machine drains to "take a bath," i.e. a washcloth bath. I now have washing, clean-ing, vacuuming, dusting, polishing, dry cleaning, etc., EVERYTHING in a bedroom, den, kitchen, dining & living rooms, & two basement rooms the size of the first floor. Am afraid to go up to second floor bedrooms! The plumbers started Monday & it's now Friday night. I have the weekend (& the past week) WITH ONLY A TOILET in the plywood bathroom! Every-thing from the bathroom is stacked here, there, wherever there's space! While I have used Allen Plumbing before, this is a complete & utter disaster & will be cleaning this mess for at least a month & who knows how large a dry cleaning bill plus others for cleaning supplies to wash, polish, clean, sweep, dust, vacuum EVERYTHING: window sills, curtains, drapes, rugs, carpets, all furniture, two pianos, lamps, ceiling lights--you get the idea--everything on the first floor & two-room basement! The furnace/AC will need be professionally cleaned & its three-month old filter needs replaced! Everything is covered in fine dusk--even the back porch which is OUTSIDE; the bathroom window is/was open!!! Forget the temperature outside is in the high 80's so the air conditioner is also full of dust & sending it out everywhere!!! If you need major plumbing work done, be sure to talk to several plumbers, ask questions & compare answers; don't just trust "positive" assurances. Remember YOU'RE the one living with results of the assurances! It ain't pretty or positive for you! It's weeks more work and expense! read more

Highly inflated prices for drain cleaning and plumbing services. Technician was pleasant and showed up within the provided time frame, however wanted to charge $300 to pull a toilet/replace wax ring, and an additional $250 to clean a clogged drain. I declined service. Was charged a $55 trip fee (waived if you accept service) for me to tell the plumber what I needed done and him to reveal pricing, despite the website and advertisements touting "free estimates!" The estimates are NOT free if you decline to have the work done, or simply cannot afford it. read more

One of the best business out there is Mark Allen Plumbing and Heating! I would highly recommend Mark Allen to my friends and family! On 8/15/17 my A/C broke down. We called Mark Allen and got same day service ,he fixed what was needed and let me know that I did not need a new unit which other companies before were offering me. So thankful for going with such a trustworthy, reliable company! It was the best experience that I ever had. I am very thankful for Mark and his wonderful employees! read more

I called Mark Allen Plumbing to make repairs to my water heater. They took my information and stated that they would call me back and make arrangements to do the work. Now a month has passed and I have had no call back. The hot water tank has quit and I have no hot water. I am tired of uncaring contractors who can't or won't do what they say. Do not deal with this company they do not care about you or your problems. read more

I have been using Mark Allen Plumbing & Heating for the past 18 years, and I just cannot say enough good about Mark and his company. Mark and his team will go above and beyond to complete the job to your satisfaction and they are truly honest and upfront about pricing, so there are no surprises. Mark Allen has done everything from taking care of minor plumbing issues to replacing my heating and cooling system. The quality of work you get with Mark Allen Plumbing is nothing less than perfection! Finding an honest, reliable and professional company seems difficult these days, and I'm sure glad I have Mark Allen Plumbing to take care of all of my plumbing and heating needs. I highly recommend them to anyone that is looking for an all around great company that is pleasant to deal with as well as reasonably priced for quality work! Thank you Mark Allen! read more