0 STARS - INJURED JAW PERMANENTLY, (TMJ) MADE A TOTAL MESS OF MY MOUTH . BEWARE !!!! Changed my entire bite and jaw . PLEASE DO NOT GO HERE UNLESS YOU WANT MORE PROBLEMS !!! Please !! can contact me for details!! this is the worst experience and dental office I have EVER EVER been to... they still have my $9000 for work they didn't do and my "porcelain crowns" that were supposed to take 2-3 weeks .. they are STILL NOT here and we are on the FIFTH week . (Keep in mind, I cannot eat without the crowns because his temps fell off the first day and they have left me like this ) DO NOT TRUST THIS GUY TO PUT YOU TO SLEEP !!!!!! HE WAS ALSO USING "epidural medicine " (?!?!?) during the procedure . I had to physically rip everything off me to get out of the chair . DO NOT DO NOT DO NOT TRUST THESE PEOPLE especially to put you to sleep !!!!!!!! WORSE NOW THAN EVER BEFORE I MET THIS OFFICE !! BEWARE BEWARE BE AWARE !!!! read more

Highly disorganized and unprofessional dental practice. I booked a cleaning reservation two weeks in advance. When I arrive on the day of the appointment after showing the receptionist my appointment reminder/confirmation, the only response I'm given is a dumbfounded "you're not in our schedule." No apology, no accommodation to get me in at a later time, or explanation of what is going on. If you can't trust this practice to hire receptionists that know to manage an appointment book, why would you trust them with an oral procedure? read more

Dr. Mccauley is the pits. I made an appointment for a pain free wisdom tooth extraction. I made it abundantly clear that I only had coverage for an extraction, that the tooth was a problem because I had to extract food after every meal, and the odor of the food was embarrassing. I made clear that there was no aesthetic need for an implant. each time the nurse pushed it. This was a bait and switch and I didn't go back after he extracted the remnants of the chipped tooth. My insurance company did not even pay for the extraction because of the billing. Avoid this friendly office as it is a set up where you get ripped off by Mercurial Mccauley who appears only when your in the chair read more

I am not a fan of going to the dentist; however, when I do have to go... I go to Dr. McCauley. The office staff is great. My appointments were always on time. Dr. McCauley does good work. I have not had any major procedures except for the routine cleanings. I did recommend them to an office mate. He had a implant done and was extremely happy. Id recommend them to anyone looking for a dentist in Delray Beach. read more

This is my personal experience with Dr Mark McCauley's practice. After receiving many cards offering complementary evaluation for over 2 yrs from him I decided to accept and called for an appointment. I told the lady there (Beverly) that I had my X-Rays and did not want additional one's and she said that was OK. When I got there on time she ignored me and after 30 minutes I mentioned I was waiting and she called me in 15 after. When I went inside there was a young lady there who said let me take you for an X-Ray. I then said I had brought mine (2 periapicals and one 3D I Cat scan) and she took them and gave it to Beverly which proceded to place the thumb drive with the periapicals in her PC and instantly exclaimed they were no good and needed a different angle. Since the technician had taken them incorrectly to which I answered it had been the DR. She then changed and said there were not clear when in fact they are clear as a bell. At this point I was asking myself why this rude lady receptionist was trying to decide if X-Rays were adequate or not instead of the DR. I was able to see what she had in the PC and it turns out it was a screen shot i had on the drive rather than the actual X-Ray. I said I did not want any additional radiation since I had already taken a 3D at which point SHE BECAME LOUD AND VERY RUDE and told me in an authoritative voice THEN THE DOCTOR WILL NOT SEE YOU!!! The young lady tried to have the disk with the 3D placed in the PC and Beverly again rudely declined. So she did not see the periapical X-Rays or the important 3D scan that can only be understood by a Dr. So at this point I left! BOTTOM LINE I WAS NOT ABLE TO EVEN MEET THE DOCTOR WHICH WAS MY MAIN GOAL SINCE I'M LOOKING FOR A GOOD DOCTOR WITH MANNERS. I would not recommend this practice to anyone because if that is the way it is at the front desk you start wondering what's inside. The doctor looks like a good person and family man from his picture in the card he sends. I WONDER IF HE KNOWS WHAT IS GOING ON IN THE FRONT DESK??? This lady is scaring patients away. There was also a lady waiting that heard all this and as a new patient was very concerned. I was sorry that I could not meet the DR because his practice is near to my house and he has good credentials as posted on the internet. I then went to another Dr that also had an evaluation initial offer and he received me on arrival took my CD placed the 3D scan on his PC and looked all over the different views and immediately told me the problem, possible solutions and cost. No problems whatsoever. He was so nice and professional as well as the receptionist (which took my X-Rays and passed to the Dr immediately) that we decided to have the work done by him as well as my wife also decided to use him. That is the way a practice should work SPECIALLY WITH POSSIBLY NEW PATIENTS if you are trying to grow the practice. IF THERE IS A WAY TO MEET OR CORRESPOND WITH DR McCAULEY I WOULD LIKE TO PERSONALLY INFORM HIM OF MY EXPERIENCE AND WHAT WENT ON IN HIS FRONT DESK! At this point I would not recommend anyone there on the contrary. I know this is unfair to the Dr but he needs to be aware and control what goes on in his practice not just do dentistry work. I would like to meet him so I can evaluate my experience with him. read more

I had a great dentist up north and was looking for the same quality when I moved to South Florida. I had several cleanings (which were painless and thorough) before needing actual work done. I must say how pleased I am that I can get the same quality of care that I became used to. Such skill and experience in Doctor and assistants. I recommended Dr McCauley to my husband and he had a good experience also. The staff is very friendly. There is a burbon cabinet for those patients who want to chase away the jitters being at the dentist cause. read more

Warning!!!!!!!!!!!!!!!!!! He has higher ratings because he constantly runs contests for TV for people posting great reviews for him. I had been going to this dentist's office for several years since he was a covered provider under my insurance plan. My husband had gone in and gotten an insane quote for dental work so he refused to go back especially when another dentist on the plan told him the contracted charge was a 1/3 of what he was quoted. Truthfully, I never met the man until May of this year. I thought that was rather strange that the dentist never bothered to check my teeth but since I like the office manager and the hygienist, I just kept going for cleanings. In May, I broke a tooth and had to have an extraction. When I got there, I was told that to have a tooth pulled was going to be $584 which I thought was a crazy charge. I was told that I would get a refund for the amount the insurance allowed and what I paid. I was not happy about that either since I had had to wait 3 days to see him and there was plenty of time to get the covered amounts from the insurance company. but I was in a lot of pain so I paid. When I received the EOB from the insurance company, I found out I should only have paid $154.00 and he was way over the contractual billing rate as a provider. I have been trying to get my money back since May 2019 and have had nothing but the run around. Use caution in dealing with this office. Its been 60 days since the insurance company sent the EOB and I have still not gotten a check. Not only is he constantly going to charge outrageous fees but when he gets caught, you are going to have a real fight on your hands to get your money back. read more

You will love it Dr McCauley's office. He's a very gentle dental professional with a wonderful chair side manner. His staff is very experienced and you can tell he trusts them to make your experience a pleasant one. Also enjoyed the premedication station. The only one I've ever seen, in his waiting room. Let's just say it completes the whole Kentucky theme of the office. I'm very pleased with my new smile and you can tell they are proud of it as well. Give them a call and check them out! read more

Dr. McCauley, Kim, Beverly and the rest of his staff are AWESOME!! Best dentist i have ever been to!

Get a second opinion! Considering Dr. McCauley sings off on treatment plans that cost THOUSANDS of dollars without ever physically examining the patient, you'll probably get ripped off. Seems like there is some kind of bonus structure at play in that office. Can't blame him, after all kids are expensive and he's got five. Thankfully, after being accepted for a free consultation we received ETHICAL dental care from an ethical dentist. Walking out of his office spending $180 was mind blowing considering we were about to spend $4,000 at Dr. McCauley's, for two invasive procedures that were completely unnecessary. Do your research, get a second opinion, and make sure you're not taken advantage of. There are good dental practices out there. This is not one of them... DISGUSTING. read more

This place is the worst. The dentist can't even be bothered w seeing you. He sends in his staff and assistants. They are expensive and didn't feel valued as a patient nor did my family. read more

This is a full service dentistry that is very efficient in using the right people for the appropriate job. No, you won't always see Dr. McCauley, but the person who takes care of you will be very efficient and professional and know what they're doing. Dr. McCauley is however, very professional and goes about the task inspiring confidence. Only reason they got 4 stars is the constant annoying mails, texts, and so on repeatedly reminding you of your appointment. They say they can't do anything about it, but I haven't had that problem elsewhere. read more

Hugely expensive - and it was relayed through his hygienist (he was too busy apparently to inspect the teeth or source of the pain or relay follow up treatment message personally) that he wanted to do elaborate endo work for a root canal. We never saw the dentist personally to discuss what technicians found on initial cleaning and X-rays all done for pain eval. So went to a highly respected endodontist in West Palm who was one third of the price. And of course was a specialist in root canals and this type of treatment. Office friendly but be cautious and if price seems too high it probably is. And we have dental insurance. read more

I think the dentist does great work and I don't want to take that away from him, however the front desk staff is an issue. It appears that the dentist focuses on surgery and procedures which is understandable and leaves everything else up to his staff. The staff seems really concerned about money rather than customer service. After my cleaning, it was determined that a root canal and crown was necessary. They wanted to do the root canal that day and called me 3 times that day to see if I could come in and get it done when I had already made an apt for two days later. I was also told that I had to pay all the charges up front and then the insurance company would pay me for what was covered. I paid the amount the dentist office told me rather than getting a pre authorization from the insurance company. When I did get the Explanation of Benefits (EOB) from the insurance company, the charges submitted to the insurance company did NOT match what I paid. The dentist charged me and didn't submit the charge to the insurance company which seems like they are trying to hide or get away with something. Why wouldn't all the charges be submitted to insurance for payment? Do they not want the insurance company to know what work was done? I had an apt to get my crown fitted the first time (wrong color) and waited for 30 minutes because the person who was suppose to do the work had to run to Walmart for office supplies. I had an apt and going to Walmart is more important? Oh that is right, they already had my money so good service is now longer needed. I wore a temporary crown for 2 months because the office didn't call me and tell me the final crown had arrived back from the lab. Why would they call me, they already had my money. I eventually called and scheduled an apt to have the final crown put in. I have read other reviews and there seems to be a pattern here. This explain why there is a sheet of paper at the front desk at check out explaining how to give a positive google review. Yes, you will receive random text messages to get a cleaning scheduled for specific times and days that they have available. Refer someone to their office and you can win a prize! It is unfortunate that a talented dentist has lost a patient due to the front desk staff. My advise to future patients is to get the charges validated with your insurance company before going any further. I suspect that the office staff is on a bonus plan based on revenue so they are eager to get all the money they can from patient since they will benefit from it. read more

I will spare you the details of my bad experience which was traumatic to say the least. Things can go wrong with any dentist, but there is no excuse for the passive-aggressive receptionist who is reason enough to avoid this office. read more

I waited for a full hour after my appointment was scheduled. When to doctor finally came out I could hear her talking behind the wall about how she didn't want to give me a full set because she was starving. I left out of anger and frustration. Terrible terrible service. read more

I cannot thank Dr. McCauley so much for being such an amazing dentist. Beverley moved mountains to have me treated as an emergency by the best today, for which I am so grateful... I will be forever driving from Miami to Delray specifically for this group of outstanding professionals who truly care. read more

Do not believe the good reviews for this dentist. Went to his office as a new patient, to get a cleaning and new patient evaluation, and never even saw the dentist. I have to wonder if there is even a dentist at this practice, the technican both took the x-rays and evaluated them (i guess you don't need to go to dental school for that?) read more

At first glance the office is friendly and professional. I liked the doctor and staff. I was tight on money and they said they'd work with me. Well they did. 7,000. After surgery for my dentures, I was never aloud to see the dentist again. Staff handled it. My dentures didn't fit. Still don't, 2 years later. And can't eat with them in. No restaurants for me. They did try to help, but told me I'd need another set of dentures made. I can't afford that. I have other health issues and doctors. The receptionist is nice, but she doesn't try to hide her true feelings all that well. Their voices carry from the office, and yes heard them talking about me on more than once. Only time they were nice was when they took my money. Others in waiting room, looked at me once and one said,"This Terry?" I said that would be me. One said to leave. Another said same happened to her. The other said, they did good work but figured them out long before. Wish I met those folks on my first visit. And never being "allowed" to see dentist again...I don't care how busy, set my mind at ease, unless you can't. But, as you'll see he has 5 beautiful children on his business card...that need to get through college. Personally I think they I we me at least half my money back. I can't wear bottoms..the uppers and lowers clank together. Not pleasent. At least I had a good oncologist. Dr. McCauley's office made me cry walking out of door. Never have I felt so stupid to be dupped this way. read more

I've been to Dr. Mark McCauly before and his staff is very friendly. The dentist has always been a scary place and today I was scared and even put off going due to fear of being hurt or scared since I am ultra sensitive to most of my body and mouth. I am diabetic too and especially need great dental care. Today a beautiful young girl who reminded me of Rihanna took some x-rays and pictures of the tooth I was concerned about. She explained it could be my sinuses and I did just get over two ear infections in that ear do I was surprised to learn that your sinuses can make your teeth hurt. She then did a brief exam and with no scolding or judgements told me I might have the start of 4 cavities which I suspected. She set me up with a cleaning appointment this Friday and then I will follow up with more x-rays to see if the 4 areas are just stains or cavities to be fixed. I never felt judged or scolded by her and it meant a lot because I am a diabetic and a Registered Nurse but my old job made it difficult for me to get in to see Dr. McCauley. I know how important dental care is and I was so afraid I suffered with tooth pain several months before I came in today. Now I have a new job, and the opportunity to come see the doctor and staff as I need to and I don't have to be afraid. That means the world to me. Thank you for a wonderful experience today. See you on Friday. read more

I went there for a cleaning and got told that my root canal was failing and that I needed an implant. I never got to see the doctor though; the woman at the front desk informed me of all of this. A week later I got a second opinion....learned that my root canal was fine and that I have FOUR CAVITIES [and 1 of them was very close to the pulp or whatever]....Apparently no one at Dr. McCauley's office even bothered to examine my X-rays. Worst dentist experience. Avoid. read more

Dr. McCauley and his staff are PHENOMENAL! I have been sick of getting ripped off by these major dentist practices (every time I go, I always need some type of special cleaning, or this and that) and decided to try his office. I have a 4 month old daughter and a 10 year old, and from the get-go they were very accommodating to my busy schedule. I had to bring my 4 month old to my cleaning and the hygienist, Mauricio, went above and beyond to make us feel comfortable. He was very efficient in getting the x-rays done and was so friendly and helpful when I had to hold my baby during the cleaning. I was a little nervous about having to bring the baby, but the staff (and especially the hygienist) were SO nice and accommodating. I would actually say that I had a nice time at the dentist! My family has definitely found our new dentist and I have already made appointments for everyone. Thank you!! read more