Dr. Karmali is the best doctor I've ever had, and I've had great doctors in the past. I visited her…read moretowards the end of last year as a new patient and she spent about 30 minutes getting to know me before checking everything that I asked her to. She made me feel comfortable and relaxed every step of the way, talking me through everything. Dr. Karmali is extremely kind, attentive, gentle, humble, and calming. She went to UW Med School, so extra points for that! Another cool thing is that Swedish uses MyChart, an online personal health record system where you can see your medical history, appointments, messages from your doctor, etc. Strangely, when I called to make an appointment, the receptionist said that Dr. Karmali did not have any openings until January 2015. However, when I went online to MyChart, I saw multiple openings between now and the end of the year. I ended up making an online appointment with Dr. Karmali for early December and cancelling my phone-made appointment with another doctor at Swedish. I am so excited to go see Dr. Karmali again soon!

Dr. Karmali is by far the best doctor I have ever had. I found her at Swedish Downtown on 4th Ave…read more(she's still there) when I first moved to Capitol Hill in 2008 and even when I moved down to Puyallup, out of state, and then back again (now live in Tukwila) I continue to keep her as my primary care physician. After my motorcycle accident in 2009 Dr. Karmali checked up on me and worked with my medical records from Harborview to continue with my pain management care. To this day she still works closely with me on this care and has been very good at keeping an eye out for my health and well being and continues to work with my pain management doctor at Harborview. Dr. Karmali set me up with MyChart (available to all Swedish patients) when I moved back to WA and through that I am able to discuss issues with her without having to make an appointment to go into the clinic (I'm already there enough as it is!) and she is quick to get back to me usually same day but definitely within 24 hours. She even responds on her days off and to me, that is complete dedication and proves just how much she cares about her patients. I have recommended her to a couple of friends and they love her as well. Dr. Karmali is very knowledgeable and caring. If she is unsure of something she will investigate the issue to ensure that you get the best possible care. She is just an amazing doctor and an even more amazing person.

I've been seeing Lucy Hwang since 2015, and she has been great! The reason why I start to see her…read moreis that I was living in U district and she can speak Mandarine which can be useful for me as I don't know most medical terms. Lucy just helped me with my pap smear this January annual check, and I have to say, this time is so much better than the one I did in UW Hall Health Center.

The best doctor visit I've ever had. She's totally non-judgmental (I'm part of an alternative…read morelifestyle that effects my medical needs) and really cared about listening to my concerns, explaining anything I needed explained until I understood it. When I mentioned my family members (also patients, but it was my first time there), she quickly recalled who they were and spoke knowledgeably about them. UWMedical also does a thing where you can get test results online and email with the doctor if you have any questions; this is very convenient.

Good quality of care, expertise, and efficiency in getting patients in and out of there. Nice they…read morewere open when my normal primary care wasn't.

Amazing and prompt medical care and compassionate providers can be found here. The doctors are top…read morerate and the entire staff works together.

Frustrated with Appointment Handling…read more I am very disappointed with Highpoint Medical staff on September 11, 2025. I had an appointment scheduled for 3:15 PM, made a week and a half in advance, already delaying care for a medical concern because that was the soonest available time. When I arrived, I was told the provider was out sick. I was informed that "we called you," but I never received any message. Even if I had, the issue remains -- I still needed to be seen. When I asked what my options were, the only response was essentially "the provider is sick." No alternatives, no backup plan, no advice, no option to wait and be seen by another provider. When I asked when I could be seen, I was told the next available appointment wasn't until September 19th -- another full week of waiting. So, everyone who had an appointment that day was simply pushed out another week, as if our health concerns did not matter. This felt disrespectful and dismissive, as though my appointment and my medical needs were unimportant. A clinic should have a backup plan for patients when a provider is unexpectedly unavailable. Sadly, this experience showed a lack of preparation and care for patient needs.

I have never had a worse experience seeking medical help in my life. My doctor, Katherine Fate,…read morekept me waiting for an hour to see her; then acted like she'd never seen me before (she's been my doctor for 3 years now). She couldn't get me out of the room fast enough and addressed none of my concerns, but was quite willing to re-up my prescriptions that are no longer effective - and was one of the concerns I wanted to address with her! I'm going to have to try to find a new doctor now - no easy task since I'm on Medicare. I feel like a second class citizen. And my anxiety and depression are just awful. If I have a stroke or something, this poor care will be the reason why.

Despite cold hands, my flobotamist was gentle And I got in…read moreand out quickly I couldn't ask for more Thanks

Dr. McCarty prescribe unnessary hormones which lead to cancer. Twice was given the same antibiotic,…read moreright after it was already prescribed. Imperative issues slipped through the cracks which lead to chronic health issues. You would think that when a former patient mentions unnessary HRT prescription lead to cancer, the owner of an estasblishment would show concern rather than give a glib nasy response. Such behavior speaks volumes about this establishment.

Dr. Johnson is an amazing doctor and an all around decent human being who is caring, nurturing ,…read morepatient and a great listener!! I have never found another clinic and/ or doctor that has treated me with as much respect and understanding as Dr. Johnson. Also... she always has the best referrals to help you!

Wow. Just, wow. Dr. Johnson is amazing. I came to Dr. Johnson with a whole list of issues I have…read moreand she patiently listened to each one and we came up with a plan together. She really listens to her patients and trusts their instincts with their own bodies. She said something like, "you have been living with your body your whole life, you know it better than I do, tell me what works and we will go from there." It feels so good to be heard. She goes above and beyond, truly, from finding the cheapest place to get prescriptions for her patients to acting as therapist and listening to your grievances about life. I never feel rushed or silly or dramatic like so many other offices make people feel. Her office hours are convenient and I am always able to get an appointment asap. No more booking check ups months in advance!!! Thank you Dr. Johnson.

They "checked" my insurance before the appointment. Claimed said appointment would be $15.00. After…read morethe appointment they informed me that my insurance denied coverage. Why not disclose that before the appointment???? Scam!

I switched my healthcare here because I like Swedish hospital. Big mistake. I don't know if they're…read moreseverely understaffed or what the problem is, but regular patients can not get an appointment for five to six weeks, even for urgent matters. Messages are not answered, the doctors are quick to dismiss the patients, and there is no quality of care here.

I've been a patient at Madison Center Polyclinic for 15 years, and my PCP retired, so I scheduled…read morean appointment with Dr. Shane GS Jhooty (Downtown Polyclinic) to transfer/establish care. 1 hour prior to my scheduled appointment Jhooty's scheduler (Cassie) called and cancelled my appointment. The reason she gave me: "the doctor is not accepting transfer patients at this time". When I asked for assistance finding another provider she told me, that I should go back to the Madison Center Polyclinic rather than the Downtown Clinic. Later that day I spoke with the Polyclinic Downtown "Quality" manager and Polyclinic patient services, and both teams told me that the doctor is indeed accepting BOTH new patients and transfers. They were able to confirm that the cancellation reason Cassie gave me is not true. The cancellation reason now displayed on MyChart is "Provider Personal". I have no way to know what the Doctor's real "personal" reasons are for the cancellation. Perhaps it's because I'm a gay male? or maybe some other values-based conflict? I just don't know. Apparently he determined we aren't a good fit in the 60 minutes before our appointment start - totally inconsiderate.

Very arrogant doctor who does not care to listen to you to you. No interest to understand what…read morebothers you but rather want to finish a session as quickly as possible. If you care about your health, do not ever see him!

I have been a client of SMA since inception. Their doctors and nurses are highly knowledgeable,…read moretrained and well connected to other docs when additional expertise is require. Yet most importantly, there is authentic care - and concern by all staff members. They go the extra mile to be helpful and responsive. All staff are customer focused and kind...so grateful to be in their practice.

I just started going here this year. If I want someone to respond or prescription, I don't want to…read morewait. Sometimes I don't have time to wait so this seemed like a really good option. From my first appointment with Dr. Shaikh, I knew that I had made the right choice. I actually have never had a primary care doctor take that much time to have a conversation about my health on an individual level. I really liked the doctor I had before I came here, but it was a totally different approach and she retired. I'm very glad to have gotten a doctor at SMA. When I needed some help right away, I sent a message and heard back within less than hour and easily got a prescription filled right away. So far, I am very happy I made the choice. Well worth the small premium you pay for access to a higher level of care.

It's been YEARS since my last physical. I tend to procrastinate when it comes to being told the…read moregood/bad news about my health. After searching through the first page of my "in network" providers, I quickly got tired at the prospect of sifting through 50 more pages. So, I did what any reasonable person would do when it comes to finding a doc...I closed my eyes, threw a dart and picked a name. On a serious note, Dr. Friedmann was voted best doc in 2002, so I figured like wine, you can only get better with age. I went in, he did his thing, and I walked out. Overall, a pretty painless experience (aside from the blood draw). He's a nice, warm, fuzzy guy. Two thumbs up.

I recently saw Dr. Friedmann at the Polyclinic in Ballard. I had been having severe intermittent…read moreleg pain that I couldn't relieve with any amount of Aleve, ice, heat, rest, etc. It was the strangest thing and I was hesitant to see a doctor because I could barely even describe the discomfort I was having and wasn't sure what help I would be able to get. Lucky me, I ended up getting an appointment with Dr. Friedmann. He took so much time and care to try to understand the issue I was having despite my inability to articulate it. He made sure to understand my overall health, activity levels, recent travels and all of the other outside factors that might be causing my pain. I have recently felt so rushed by all of the doctors I've seen but Dr. Friedmann made me feel like I was his only patient. While we never got to the root cause of my pain, he made sure to rule out any possibly dangerous causes and provided me with a prescription and treatment plans to try. Then the most amazing thing happened...I got an unsolicited phone call from him 2 days after my appointment to see how I was doing!!! I'm feeling much better now thanks to Dr. Friedmann. I would absolutely recommend him to anyone in search of a smart, thoughtful and genuinely caring doctor.