Mary Jane is everything I wanted in a realtor. She is hard working, knowledgeable, honest, and…read morecommunicates well. While selling my house, Mary Jane made herself available to answer any questions or concerns. She always returned phone calls and replied to text messages promptly. Mary Jane definitely understands the market. Her marketing strategy helped put our home under contract in less than a week of signing with her. I feel so blessed to have her as my agent. I couldn't have had a better experience selling my home.

Awesome and very knowledgeable realtor. We love Mary Jane and we were so glad we chose her to help…read moreus purchase our beautiful home. She's very honest and down to earth and will advocate for you. She has been in the business for quite some time so she's very experienced and is able to answer all of our questions. I love she gives you a sheet of houses we will be viewing and encouraged me to write notes on it. She has excellent customer service and we're blessed to have found her to represent us. She has become family now and we know we can always call her if we have any questions about our house in the future.

Katie works hard. She knows how to work with an opaque set of processes to get the best results…read more If she doesn't know something, she will find the answers and help you understand it, too, so you can make good decisions. She is honest.

What a great firm to work with! James is amazing broker!. Always responsive and knowledgeable. Most…read moreof all always looking out for his clients best interest and make you feel like family!. True 10- star experience! Best regards, Jim R.

We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so…read morewe're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

My husband and I worked with Chris to sell our first home. We've worked with realtors to rent, buy,…read moreand sell before. Our experience with Chris left A LOT to be desired. He seemed put off that my husband wanted to confer with me on decisions. Whenever we spoke with him, Chris was very condescending, and I felt that he preferred to deal with "the man" than with "the woman" in our duo. When I tried to call Chris on the fact that he didn't have to explain simple things to me, he got very offended and was even more condescending. My biggest problem with him as a realtor was that I didn't feel like he was working for us. It was more like he just put the house up on the online listing and had some open houses. Whenever he brought us a deal, he made it seem like we should accept it as is. When we negotiated with the eventual buyer, we had to go back and forth a few times. We anticipated that, but each time we had to decide what to counter or how to try to make the deal go through after we were already into the deal and had to deal with the survey and inspection. Our previous experiences showed realtors who said, "This is what happened. Here's what I suggest to get what you want out of the deal". Chris never did that. The only time I met him in person was when we finally closed on the house with the new buyer. When Chris found out what I do for a living (in that I am an educated person), his demeanor and attitude changed drastically. Foot in mouth? Check.

I wish I could give 10 stars! Chris is extremely professional and knowledgeable. He helped us buy…read moreour first house in the Pflugerville area, but took time to show us all kinds of homes, all over greater Austin. He was always a phone call away and never hesitated to say that he'd be happy to show us another home. I thought that we'd drive him crazy with our fickleness - not liking a home based upon some minor detail, but he would smile and say that there's another one down the road to look at. I'm so thankful for his hard work, patience, and guidance. Thank You Chris!

If you are looking to sell your home with the Shelly Salas Team, we got 2 words…read more MELISSA REYES. Yes, we had the best time with the Shelly Salas Team. We originally purchased using the Shelly Salas team and even Sold our home with the Shelly Salas team. We initially went based off of other families written experiences and took a chance. Let me tell you we are truly so happy with the result from both transactions! We truly couldn't be happier with getting our home sold and if course for top dollar! Within 2 days we had a offer on our home and within less than a month we were officially able to close. We moved from Texas to Missouri (military family) and thanks to our AWESOME realtor she got everything done for us and made it such a stress free process for us. We met in person in the beginning before departing and got the full process of how it will all work, the fees, everything. She made us fully aware and was so professional with all the answers to our questions. So lastly, If you are interested in selling your home my wife and me TRULY recommend this team and of course the best realator Mrs. Melissa Reyes!

It has been just over a year since my husband and I (24 years old) purchased our first home with…read moreSarah Albright and the Salas Team in Killeen, TX. I can confidently say this was a costly mistake. As first-time buyers, we trusted that our agent would guide us, advocate for us, and help us make informed decisions. That did not happen. We were required to sign an exclusivity agreement with the Salas Team after being connected through Zillow, which limited our flexibility early on. Our first agent, Robert Key, quickly became unresponsive and failed to follow up on critical information about a home we were considering. We later discovered on our own that the property had foundation issues, something he said he would "look into" but never did. We terminated that agreement due to lack of communication and support. We were then referred to Sarah Albright and continued with the Salas Team after being told by Shirley at Integrity Mortgage Group that we would receive a 1 point buydown if we purchased with the Salas team. That incentive directly influenced our decision to stay. While Sarah was communicative, she did not provide meaningful guidance where it mattered most, during negotiations. When we expressed that the home seemed overpriced based on its condition and time on market, we were told it was "a very good price," which discouraged us from negotiating. We ended up offering full asking price and ultimately paying above it. Looking back, we clearly overpaid. The most concerning part of our experience was the home inspection. When we asked for a recommendation, Sarah referred us to an inspection company without disclosing that her husband worked there and participated in our inspection. This was only revealed after the fact when I noticed the last name Albright on the inspection paperwork. I jokingly asked if she had a brother or cousin who worked for the inspection company. To my surprise this is when she disclosed her husband worked there. This is a clear conflict of interest and should have been disclosed upfront. Unsurprisingly, the inspection missed multiple major issues, including water damage, uneven flooring, and other defects that have since cost us close to $20,000 in repairs within the first year of ownership. We were also discouraged from making reasonable repair requests or negotiating for credits, and little to no advocacy was provided on our behalf. To add to this, the promised 1-point buydown was never clearly reflected or properly explained at closing, leaving us feeling misled. At the end of the day, we were inexperienced buyers who relied on professionals to act in our best interest and instead, we feel we were pushed through a transaction that benefited everyone but us. We regret working with Sarah Albright and the Salas Team and would strongly caution other buyers, especially first-time buyers, to think twice. Do your own research, hire your own inspector, and do not rely on incentives that are not clearly documented and explained in writing.

Working with Fran was smooth and transparent. Her professionalism and personality definitely added…read moreto ease my concerns throughout the process. She provided timelines for all my concerns and made sure they were properly addressed. I'm so grateful to have had her on my team. She understood my vision and no doubt delivered. Thank you Fran for helping us find our beautiful home!

Francine is an amazing real estate agent. We purchased a home from her and used her to represent us…read moreas buyers as well. We were first time home buyers and she was there for us every step of the way. She is truly astounding at her job. If for some reason we ever move again she will be the first phone call we make.

After facing a significant life event, I was forced to look for a home in the middle of the rising…read morehousing market. Unfortunately, due to my situation, I was not so lucky with real estate agents, and their hospitality was horrible. However, I was determined to find a house I could afford and reached out to Mrs. Betty Renfro. After speaking to her on the phone, I was immediately impressed and felt that God led me right to her and her team. I look forward to finding a home with Renfro Realty. I will post pictures once I get my new home.

He talked me into signing papers to supposedly help me save my house and told me not to pay my…read moresecond mortgage. Years later, the second mortgage was called due and I was forced to sell my home. He's not trustworthy.

This was my first time buying a home and it was the SMOOTHEST transaction. I couldn't have asked…read morefor anything more. Billy took the time to go over our options months before we started the process to ensure that I was going to be ready to go. I truly believe that understanding what was going to happen and what options I had available to me is what made everything run so smoothly. He had me shop around for mortgage companies and rates to ensure that I got the best value and was there every step of the way to answer my annoying questions. I would recommend Billy's services to anyone needing to buy or sell a home. Thanks again Billy!