If you are a buyer, get any promise made in writing! We bought a house in Troy area that had been a…read moreforeclosure purchase. They said that certain items would be taken care of and several items that would be removed. We ended up having to remove two dozen old tires and pay for the recycling. There was an old roll off dumpster in the pasture area that we worked a deal with another company that deals with roll off dumpsters. If you are trying to purchase VA or FHA, and they tell you that they would prefer going conventional without an inspection, walk away! I needed to repair electrical issues and clean up issues. There was a trailer full of previous owners stuff in the attic. All this was represented by Jimmy Torres.

Kylie is the best! She helped us sell our home and buy a new one, all within a matter of weeks…read morebefore my husband had to leave to go to school! The whole process was so fast but she walked us through everything and answered any questions we had along the way. Kylie is so knowledgeable and professional and made the whole process go so smooth. I definitely recommend her to anyone looking to buy or sell in this area!

I worked with Carissa Chandler while searching for my new home…read more Our list of needs for a home was specific, and my husband and my preferences on a home: other than cookie-cutter homes (still beautiful, but not our style). Carissa took the time to discuss homes on the market and discuss with us our needs in a home. She took the time to sift through the market and cherry-pick the ones she thought might be the one. She allowed us plenty of time at showings to feel each house and imagine our stuff in it. Some of them were immediate "no's" and she had no problem just closing the door right then and there. She showed us homes all over her area, from Killeen to Temple to Belton, and showed us digital listings at an even wider range. After about 20 "maybe" homes in person, we finally found the one, and she knew it, too! She was thorough in creating the contract and ensuring it was moving and keeping up with a sharp timeline. She showed up to closing to make sure closing went how it should, with no surprises for us or for the title company. Overall, she provided a service that was personal and professional. Thanks, Brautigan Realty and Carissa! And thanks Josie for assisting Carissa during our process!!

Heidi is so knowledgeable & warm & sweet. She did not make me feel pressured. I know she will…read morehelp me.

by far the worst experience I've ever had. The contractor they recommended to do work on my house…read morecaused additional damage (although minor in cost) it was more work on my end. They did not my house on market upon signing contrac, it took about 2-3 weeks before I started asking why it wasn't posted yet. Im consistently having to ask for updates when information should be fed to me weekly until the property is rented. The broker took it upon himself to remove the listing without an actual lease or deposit jn hand just based on conversation he had with prospect tenant even though J was told they don't do anything until a deposit and lease are in hand. it's been very unprofessional.

Let me start off by saying that the receptionist was absolutely lovely. After that, it was all…read moredownhill. Let me preface this that 8 years ago we had used a real estate agent from this company when we were looking for a house 8 years ago when coming from AZ to TX. We called, we sent property addresses over. We flew in, we met, we went to some 20 houses over 2 days, got qualified for a loan, and bought a house. Was quick, easy, friendly and went like every other house Id ever bought. Something between then and now has changed. We called on a Fri afternoon and the lovely receptionist took some basic info and then we got a callback from some kind of intermediate person who took all the info like the properties we were interested in, what our current housing situation is, what we wanted to see, what we wanted to do, price points, etc. Then Fri evening we got a text setting up an apt to meet Carol the real estate agent on Sat morning. Now granted, all of the conversations we had had up to this point centered on the belief that we were going to be meeting with a real estate agent so that they would be setting up times for us to be shown the properties we were interested in. That was soon to become apparent this wasn't to be the case. When we sat down with Carol, it quickly became apparent she had no idea what was going on, as she started asking us questions like how many bedroom house we were interested in, stated that we had a price cap of 850k, which was the price of one of the homes we were interested in, but wasn't our price cap of another that we had told the intermediary, and was talking over us when we were trying to correct her. Finally asked her point blank if she had even looked at the houses we had sent, and she said she didn't because she hadn't had a chance since she was on "her time." Then the pamphlets came out of a worn and well used gift bag, and the sales pitch started, how we'd have to sign on for 60 days, so we got up to leave. She coaxed us back begrudgingly and now quite skeptical, said it could be only for a day, but then she started telling us that no one will show us a home unless we're pre-qualified. Argued with me about it even. Now I've bought a few properties in my day, even currently have an investment property I purchased 3 years ago, and this has NEVER been a problem. I can get qualified, not just pre-qualified, in under 24 hours as a very well qualified, asset heavy purchaser. But she just wanted to argue about it, seemingly more concerned if she was wasting her time, not listening to us, arguing with us, and trying to rope us into a contract with her company than being interested in providing a valuable and quality service to us. It felt like we were in a used car dealership than in a real estate agent office. As I told her, I dont beg people to take my money, and I was expecting a $25k-$39k service (would have been her comission) but instead I got someone who didn't do any homework, was completely misinformed, argumentative, and was sales driven instead of service driven. YMMV, but I do not recomend, as I've NEVER seen a real estate company run like this. When we left, I called a different real estate company, sent over addresses, provided all the info, and was immediately set up to be shown the houses, as it should be, with none of the problems I ran into with Shine Real Estate.

This is the most unreliable, dishonest and awful business that I've dealt with. Cori is…read moredeliberately misleading and doesn't care about the property owner or the tenant. She does however hook up her buddies to clean and do projects not needed! Stay far away from this business!!

Great experience with Corie! We are located in Dallas but selling the family house in Killeen…read more Corie navigated us through the crazy maze that is the real estate market right now, and did a great job along the way. At several decision points she gave me guidance that maximized our sales price and minimized our selling expenses. A+!

I cannot praise this company enough! My husband and I have…read morebeen working with them since February of this year - when our first home was being built. Heather is amazing! I have called her multiple times and not once has she made me feel like I was a nuisance and always (always) answered all my questions! Unfortunately, the home we were having built wasn't satisfactory (major structural issues) and when we had to make a choice on what to do next, within hours, Jimmy made sure we were taken care of (at the time Ms. Heather was out of the office). I wouldn't hesitate to work with this company again (if I ever had to), but most importantly I would recommend anyone to them! They have made this entire process smooth, especially when things got a little bumpy! Thank you, SWBC team!

Well... All I will say is: SWBC Mortgage will look out for…read moreyou! I am a U.S.Army Veteran- and after my contract ended/discharge- 10 years later, here I am, interested in purchasing a home. I will HONESTLY say- SWBC has made this experience EXTREMELY PLEASANT!.. The entire staff works together- so I feel confident that I'm in good hands. Their communication is excellent- and they're very professional & informative.-- I'm sure I drove them all crazy with my anxious questions- due to my excitement of purchasing a home for the 1st time); And every time, they assist me with a smile. I'm not sure about other individuals- but I hate being 'out of the loop' when it's dealing with my family & myself.- And as often as SWBC have contacted me, I swear they have my email address & telephone number on speed dial. (Lol)... It's really reassuring to know that I'm in great hands! (*Plus- I was going to go with Veterans United Mortgage- but I'm glad to be working with SWBC... They offered me a slightly lower Interest Rate!-- and every penny counts) Thanks Jimmy, Rhina, Heather, Debbie, Tricia- and the rest of the SWBC family.

Amazing realtor. Cares about getting the job done fast and professionally. She will answer her…read morephone at any time almost and is super informative and knowledgeable about the areas she is working in.

Deanna Reese is one of the most amazing people I have ever had the pleasure to work with. She…read moreexudes professionalism and always goes the extra mile to make sure that her clients are informed as much as possible. She helped me sell my home and could have doubled up on the commission when it was time to buy but instead passed me off to another agent that Deanna thought had a better knowledge of the area I was interested in. I thought that was really cool because I would have absolutely used her again and she could have probably gotten an easy commission off of it since I was on a time crunch to buy. The fact that she would rather have me paired up with an expert in the area than make some easy money really should tell you everything you need to know. If you do decide to use her, don't be afraid to ask her opinion on things. It's one of the most important times in your life whether you are buying or selling and she will make sure you make the right choices to fit your needs without being pushy about it. I wish I could give her more stars. She deserves it. A+++

I recently purchased a new home, and Deanna and her team were the absolute best! They pride…read morethemselves on being "full service" and this is so true. Everything about the process was so smooth and simple. After closing, Deanna even offered to meet the utility company at the house, if I was unable to, to get our water turned on. So many people in this business are no longer readily available after your house has closed, and this is so not the case with her and her team. I know I will always be able to contact her for any future needs and she is just as responsive as she was before she had gotten my business. Thank you, Deanna, for making this process so enjoyable!

Had some cement looking stuff (globs) on our front porch area, she is the builders agent, contacted…read moreher to have them come get all these globs off. When we FINALLY rec'd an email back she suggested WE go buy a power washer to wash off THEIR mistakes?!?! Front door frame was cracked, had to go thru another 2 weeks of emails until she finally got the guy (who lives 2 houses down from us) to come over and replace the cracked board, then he painted it, the wrong color... and LEFT IT LIKE THAT!?? Contacted her about this, still nothing done. So, if you want someone who does LESS THAN NOTHING then go here!

We were very disappointed with our experience working with Katie as our realtor. Throughout the…read moreentire process, she never once held an open house, never met with us in person, and consistently took days to respond to calls or messages. We found her communication and overall involvement to be lacking, which made an already stressful process even more difficult. We do not recommend her services -- save yourself the frustration and find someone who is reliable, responsive, and truly invested in helping you sell your home.